We performed a comparison between IBM Datacap and OpenText Operations Orchestration based on real PeerSpot user reviews.
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA)."It is very easy to develop this software. It is low code, and if you can't find the things you need on it, you can develop custom actions with more complex code underneath. They sync well, which is very useful for automating a lot of processes. It is a really valuable feature for the clients because we can ingest information and automate plenty of processes for them. The operators don't have to waste that much time on tasks. With Datacap, they can be automated."
"The most valuable features of IBM Datacap is the capturing and recognizing of pages, documents as well as the scanner and barcodes."
"It's a platform, not a configured application, so you can do what you want with it."
"One of the valuable features of Datacap is the user experience. One thing that IBM did a few years ago was they standardized all of their ECM products on Content Navigator, including Datacap. If you're an IBM ECM customer you have FileNet, you have Datacap, you have StoredIQ and you have a consistent user experience, user interface."
"The solution automates manual data entry."
"Datacap is good at processing unstructured data. You can build up some nice data flows, and it is simple to configure. The tool adopts a low-code approach, but you can do a lot of coding if you want to customize and automate your flows. Datacap also has the flexibility to integrate."
"The big thing these days is really the Insight Edition component and being able to build annotators to extract from literally unstructured content: paragraphs and information where there's no start anchor point to define where that data is located. There could be a number of entities in that which you have to draw information from. Being able to extract from them is really the differentiator today between that product and many of the other products..."
"I like Datacap's integration with FileNet because financial companies use that export. The second part is web services integration, which is effortless to implement."
"It has reduced the time taken to go to market. In the past, we were struggling with building these integrations, but now the process has sped up and there is an added advantage of quick delivery. In addition, it is an agent-less solution, which provides more flexibility in terms of multiple options."
"It's very stable. If you ask me for the success rate metrics, it's more than 90% for both."
"The product is good functionality-wise. I am impressed with the tool's flexibility in customization."
"Reporting and analytics seem to often be something of an afterthought. With Datacap, they've started building out some dashboards, but one thing we hear from our clients a lot is, "Well, gee, we really love reports. What Datacap has is not really helpful. We'd like something better. We'd like more dashboards." That's one area where we've seen some feedback that the product could do better."
"They have to stop focusing on new development and stabilize the latest release. It is not stable."
"Speed of OCR is one issue. It's a challenge because we have customers that have millions and millions of pages that they want this solution to crank through. In order to do that you have to have a large infrastructure in place, and that directly impacts licensing based on the core count."
"There should be an increase in the capacity of the workflows. Datacap is a little limited in this aspect. So, you cannot really implement all the possibilities."
"Datacap's technology seems a little behind the industry. It's still using the old .NET framework. They should move to .NET Core and start integrating some machine learning. You can do some integration yourself, but you expect a solution to include the latest machine-learning approaches if you're paying reasonable money for it."
"The reading efficiency of the solution needs to be improved."
"I give the scalability of the solution a six out of ten."
"Recognition between certain numbers and letters could be improved. Sometimes this solution misreads five with an "S" for Singapore."
"The price is an area that should be addressed because the price is high."
"There were a lot of scalability issues that we initially faced. Whenever I tried to deploy 100-200 endpoints, it became a huge challenge. We had to actually start using other tools like Tivoli Endpoint Management in order to patch the issues."
"The tool's UI needs to be improved. It needs to have better administration features in future releases."
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IBM Datacap is ranked 6th in Intelligent Document Processing (IDP) with 26 reviews while OpenText Operations Orchestration is ranked 23rd in Robotic Process Automation (RPA) with 24 reviews. IBM Datacap is rated 7.6, while OpenText Operations Orchestration is rated 7.8. The top reviewer of IBM Datacap writes "The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature". On the other hand, the top reviewer of OpenText Operations Orchestration writes "HP OO blows away the competition, but has its fair share of flaws". IBM Datacap is most compared with ABBYY Vantage, Microsoft Power Automate, Tungsten TotalAgility, HyperScience and OpenText Intelligent Capture, whereas OpenText Operations Orchestration is most compared with Red Hat Ansible Automation Platform, Control-M, Camunda, BigFix and Microsoft System Center Orchestrator.
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