IBM Datacap vs OpenText Operations Orchestration comparison

IBM and OpenText are both solutions in the Robotic Process Automation (RPA) category. Additionally, 89% of IBM users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.

IBM Datacap

Read 28 IBM Datacap reviews

1,754 Views
1,210 Comparison Views

89% willing to recommend

OpenText Operations Orchest...

Read 26 OpenText Operations Orchestration reviews

1,319 Views
303 Comparison Views

92% willing to recommend

IBM Datacap

OpenText Operations Orchest...

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Executive Summary

We performed a comparison between IBM Datacap and OpenText Operations Orchestration based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed IBM Datacap vs. OpenText Operations Orchestration Report (Updated: December 2025).

Buyer's Guide

IBM Datacap vs. OpenText Operations Orchestration

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Datacap

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Intelligent Document Processing (IDP) (6th)

OpenText Operations Orchest...

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Process Automation (24th), Robotic Process Automation (RPA) (21st)

Featured Reviews

Bhasker ReddyPIdintla

Technical Delivery Head at a tech vendor with 10,001+ employees

Has improved document scanning accuracy with advanced OCR capabilities

IBM needs to improve on scanning and reading accuracy for unstructured documents. Additionally, an important missing feature is the ability to merge documents and present data across different UI screens. This is especially beneficial for customer onboarding where documents are scanned not all at once but periodically. Incorporating automation could also aid in this area.

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Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Increases productivity with automation and robust orchestration capabilities

The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The big thing these days is really the Insight Edition component and being able to build annotators to extract from literally unstructured content: paragraphs and information where there's no start anchor point to define where that data is located. There could be a number of entities in that which you have to draw information from. Being able to extract from them is really the differentiator today between that product and many of the other products..."

"The OCR extractions are very good, almost 100% accurate now."

"The standout feature of this intelligent product is its remarkable capability."

"It's a platform, not a configured application, so you can do what you want with it."

"It is the best solution for scanning purposes."

"The OCR extractions are very good, almost 100% accurate now."

"Datacap is good at processing unstructured data. You can build up some nice data flows, and it is simple to configure. The tool adopts a low-code approach, but you can do a lot of coding if you want to customize and automate your flows. Datacap also has the flexibility to integrate."

"At the forefront of my thoughts, the standout feature of this intelligent product is its remarkable capability. This project we're currently engaged in revolves around streamlining workflows within both our company and the customer's company. It entails handling information from various documents with diverse formats and types, even when they contain the same data. The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature. Moreover, leveraging machine learning is crucial since our customer deals with an extensive archive of over five million documents. Machine learning can significantly alleviate the backlog by becoming well-versed in various scenarios they might encounter during their work once we've completed our application."

More IBM Datacap pros

"The product is good functionality-wise. I am impressed with the tool's flexibility in customization."

"It has reduced the time taken to go to market. In the past, we were struggling with building these integrations, but now the process has sped up and there is an added advantage of quick delivery. In addition, it is an agent-less solution, which provides more flexibility in terms of multiple options."

"In my environment, if I want to shut down all tools in one shot, I can create a workflow and run the workflow to shut down all tools in one go."

"The community is very powerful, with extensive knowledge bases available."

"It's very stable. If you ask me for the success rate metrics, it's more than 90% for both."

Cons

"Reporting and analytics seem to often be something of an afterthought. With Datacap, they've started building out some dashboards, but one thing we hear from our clients a lot is, "Well, gee, we really love reports. What Datacap has is not really helpful. We'd like something better. We'd like more dashboards." That's one area where we've seen some feedback that the product could do better."

"The user interfaces for exception processing can be tweaked. I commonly find that we try to tweak and customize some of those components to more of what the industry standard is. The product is still trying to play catch-up a little bit in those areas."

"Our main language in Egypt is Arabic, and IBM DataCap does not support it perfectly. All our documentation is in Arabic. It's not English or any other language. However, we have overcome this problem by using QR codes in the document to extract the data from it. They should have better support for Arabic."

"Its weaknesses are primarily tied to the lack of available resources and expertise in the market to effectively support and provide solutions and services to each customer for seamless implementation."

"I've faced some bugs or issues. They should do deeper testing of the product before releasing it because some of the bugs that I found were a bit simple. I understand that it is a massive product, and some of the functionalities can get overlooked."

"The technical support is horrible. They have downsized the support teams too much. They've outsourced some of them along with some of the development, and they're just stretched too thin."

"Speed of OCR is one issue. It's a challenge because we have customers that have millions and millions of pages that they want this solution to crank through. In order to do that you have to have a large infrastructure in place, and that directly impacts licensing based on the core count."

"There should be an increase in the capacity of the workflows. Datacap is a little limited in this aspect. So, you cannot really implement all the possibilities."

More IBM Datacap cons

"The tool's UI needs to be improved. It needs to have better administration features in future releases."

"Only the tool's support can be a drawback where improvements are needed."

"I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios."

"There were a lot of scalability issues that we initially faced. Whenever I tried to deploy 100-200 endpoints, it became a huge challenge. We had to actually start using other tools like Tivoli Endpoint Management in order to patch the issues."

"The price is an area that should be addressed because the price is high."

Pricing and Cost Advice

"If you want IBM Datacap on cloud, which is a service run by IBM, the price can be quite expensive, but if you want to just purchase the licenses and own those yourself, then the price is very competitive."

"This solution offers seamless integration with other enterprise products, which is my area of responsibility, focusing on government sector projects. Larger enterprise projects don't pose problems. It might be suitable for small businesses as well."

"In Egypt, we have exchange rates that change year to year, and currently, we're facing an increase in the exchange rate between our Egyptian pound and the dollar. Since we have been using IBM DataCap two years ago we had a good price, it was not expensive. However, I cannot say now if it is expensive or not because of the exchange rate. Additionally, I don't have the data of other competitors and I don't know the prices."

"You save a lot of time and money, but the benefit is you have people who are able to run the systems, check to see if there are any errors at all, and there are a lot less errors than a human system."

"We were using the User Value Unit licensing, which means we get charged per active user of the system, and if I'm not mistaken, we also had it for the rule runner service. They had a PVU license model, which is a processor value unit. For each process that we have in our system, we pay a certain amount of money. We found the pricing to be quite steep. It was really an expensive solution in comparison to Kofax, which had a different licensing model and was actually cheaper overall because they charge per page and not per user and per process."

"IBM could offer more competitive pricing. This would allow them to attain more users. Some of our clients are considering moving to a different solution called Encapture which is similar but offers more competitive pricing."

"Pricing needs to stay competitive."

More IBM Datacap pricing and cost advice

"The tool is expensive. I rate the tool a six if one is cheap and ten is very expensive."

"The cost is very high compared to anything else available."

"I do not have experience with the pricing or licensing of the product."

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Manufacturing Company

11%

Government

Insurance Company

Financial Services Firm

20%

Manufacturing Company

10%

Healthcare Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	4
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	20

Questions from the Community

What is your experience regarding pricing and costs for IBM Datacap?

Pricing is in the mid-range but could be more affordable, rated at four point five.

See all answers

What needs improvement with IBM Datacap?

See all answers

What is your primary use case for IBM Datacap?

I primarily use IBM Datacap ( /products/ibm-datacap-reviews ) for data capture and scanning documents with OCR. Specifically, it's used for DocuSign ( /products/docusign-reviews ) as well.

See all answers

What is your experience regarding pricing and costs for Operations Orchestration?

The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.

See all answers

What needs improvement with Operations Orchestration?

I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.

See all answers

What advice do you have for others considering Operations Orchestration?

This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I rate this solution eight out of ten.

See all answers

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Product Reports

Buyer's Guide

IBM Datacap

January 2026

Download IBM Datacap product report

Buyer's Guide

OpenText Operations Orchestration

January 2026

OpenText Operations Orchestration report

Download OpenText Operations Orchestration product report

Also Known As

Datacap

Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration

Overview

IBM Datacap helps you streamline the capture, recognition and classification of business documents and extract important information. Datacap supports multiple-channel capture by processing paper documents on scanners, mobile devices, multi-function peripherals and fax. It uses natural language processing, text analytics and machine learning technologies, like those in IBM Watson, to automatically identify, classify and extract content from unstructured or variable documents. The software can reduce labor and paper costs, deliver meaningful information and support faster decision making.

IBM

OpenText Operations Orchestration (OO) automates, integrates, and orchestrates any IT process, on cloud or off. Automate using low-code/no-code workflow authoring options. Integrate with an API rich, extensible platform. Centrally orchestrate powerful, scalable workflows.

With OO you can automate and orchestrate infrastructure automation and IT processes from service fulfillment to incident remediation, cloud service delivery, and disaster recovery.

Operations Orchestration offers the tools needed to provide enterprise wide orchestration capabilities:

Design automation workflows with a low-code/no-code designer canvas, content library, and API generator wizards.
Govern your automation in one place and centrally orchestrate powerful, scalable workflows in large, high availability environments.
Schedule workflows and make sure that SLAs are met and workflows execution happens when you need it.
Expose REST APIs to programmatically invoke orchestration from any external source.
Automate difficult interfaces with RPA robots that mimic screen based human actions.
Follow business and operational metrics to understand the value and the health of your orchestration environment.
Expose orchestration scenarios as services to your end users in an easy to use Self-Service catalog.

Operations Orchestration offers the following components:

OpenText

Sample Customers

Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord Oil

Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.

Buyer's Guide

IBM Datacap vs. OpenText Operations Orchestration

December 2025

Free Report: IBM Datacap vs. OpenText Operations Orchestration

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