IBM Case Foundation vs OpenText 360 for SharePoint comparison

IBM Case Foundation vs. OpenText 360 for SharePoint

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Case Foundation

Ranking in Business Process Management (BPM)

33rd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText 360 for SharePoint

Ranking in Business Process Management (BPM)

27th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Business Process Management (BPM) category, the mindshare of IBM Case Foundation is 0.4%, up from 0.3% compared to the previous year. The mindshare of OpenText 360 for SharePoint is 0.4%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Nouman Nawaz

Deputy Director - IT(Plans) at DHA Lahore

Mature product in terms of security and stable product

The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't support it. In some scenarios, if you want some business processes to be customized, we have already spoken two or three times with IBM representatives that we have to customize some of the features in this business process. They would say that if you want to do this automation at your own end, then okay, fine, go ahead, but we are not supporting all this customization. The only thing is the customization because it's a complete standard application.

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Ravi Krishnan S

Head - Financial Reporting and Taxation at TVS Capital Funds

Has a strong and easy integration with Teams but the workflows could be more intuitive

OpenText 360 for SharePoint helps us with work and document management. We have all the functions and files of private equity firms stored according to particular investment portfolios. It handles all the document workflows and logging activities The product has a strong and easy integration with…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is its stability, which is why we are using it."

"Case Foundation provides a strong security boost."

"The most valuable feature is the content manager part of the file as it is very stable, robust, and reliable."

"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."

"It is easy to set up workflows that notify the user depending on certain events."

"The content management is great."

"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."

"The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well."

More IBM Case Foundation pros

"The product has a strong and easy integration with Teams."

"It's all now on cloud subscription, so you can use all the features without worrying about making the system updates patches."

"We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years."

"The fact that you can see and create something that fits your business is the most valuable thing in this platform. It is a customizable product, so it fits your needs."

"The most valuable feature of OpenText 360 for SharePoint is its performance. The solution is one of the best in the market if you search the internet."

"OpenText 360 for SharePoint significantly saves time for users by streamlining the tasks of handling, searching, and maintaining documents compared to traditional file servers."

"The fact that it allows for the internal sharing of information is very good."

"Overall, I would rate OpenText 360 for SharePoint as ten."

More OpenText 360 for SharePoint pros

Cons

"The solution can be quite expensive."

"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."

"IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM."

"There are some features that could be enhanced like the document viewer"

"We are now using microservices but there are some areas where the coordination with FileNet is problematic."

"The limitation is only for customization because IBM doesn't support it."

"The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications."

"The interface needs to be more user-friendly."

More IBM Case Foundation cons

"If I have to really create an internal knowledge management portal, if I have to compare SharePoint and WordPress, WordPress is far, far better in regard to the SharePoint option."

"The graphical user interface had to be more user-friendly. It's not as intuitive."

"We have a very good time to market tool, and the development platform should be made user-friendly. Mostly, it's just support."

"OpenText 360 is generally stable, though there are sometimes issues with document size or format."

"Its licensing needs to be simplified. Currently, its licensing is very complex. It contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify the licensing and make it easier to understand. It would make a customer's life easier."

"The platform's workflows could be more intuitive and easier to use."

"The GUI should be improved for better user experience. Additionally, while there are standard connectors for automation and approvals in Power Platform, some tasks still need to be handled with API request calls instead of direct connectors, which could be improved."

"They are not going for any add-ons right now. It's the same version we are still using and there is no plan of upgrading and/or creating any add-ons at all."

More OpenText 360 for SharePoint cons

Pricing and Cost Advice

"IBM Case Foundation is a little expensive."

"The price falls in the middle range—not overly expensive but not extremely affordable either."

"This is not an expensive solution and we are using the standard license."

"Pricing is in the mid-range, it is not cheap, but it's not expensive."

"SharePoint uses a subscription model."

"There is a license needed to use OpenText 360 for SharePoint and we pay annually. The price of the solution could be less expensive."

"On-premises version is expensive"

"The solution has a very complex pricing model."

"OpenText 360's price varies depending on how long you've been a customer, how many licenses you have, and which products you use."

"Its price is reasonable, but its licensing is very complex. This platform contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify its licensing."

"Pricing is a part of the enterprise agreement that we have."

"It has a reasonable price."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Insurance Company

12%

University

10%

Government

10%

Financial Services Firm

24%

Government

11%

Legal Firm

10%

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM Case Foundation?

A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.

What is your experience regarding pricing and costs for IBM Case Foundation?

It was affordable, but right now, ten years later, the cost of the product is extremely high. That's why we are looking for another product.

What needs improvement with IBM Case Foundation?

What do you like most about OpenText 360 for SharePoint?

We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years.

What is your experience regarding pricing and costs for OpenText 360 for SharePoint?

Pricing is very affordable as it is part of the Office 365 ( /products/office-365-reviews ) suite, costing around five dollars per user. I am satisfied with the pricing.

What needs improvement with OpenText 360 for SharePoint?

The GUI should be improved for better user experience. Additionally, while there are standard connectors for automation and approvals in Power Platform, some tasks still need to be handled with API...

IBM Business Automation Workflow vs IBM Case Foundation

Comparisons

Compared 100% of the time

More IBM Case Foundation Competitors

No data available

Product Reports

IBM Case Foundation

Download IBM Case Foundation product report

OpenText 360 for SharePoint

Download OpenText 360 for SharePoint product report

Also Known As

Case Foundation, FileNet Business Process Manager

Process 360, Global 360, OpenText Process 360

Overview

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

IBM

With Process360, businesses can take advantage of enterprise process applications delivered on top of SharePoint that also leverage other Microsoft technologies for content management, collaboration, user interface design, and integrated communications.

OpenText

Sample Customers

Suncorp Group Limited

iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)

IBM Case Foundation vs. OpenText 360 for SharePoint