IBM Case Foundation vs OpenText 360 for SharePoint comparison

IBM and OpenText are both solutions in the Business Process Management (BPM) category. IBM is ranked #27 with an average rating of 8.0, while OpenText is ranked #14 with an average rating of 8.0. IBM holds a 0.9% mindshare in BPM, compared to OpenText’s 1.0% mindshare. Additionally, 86% of IBM users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

IBM Case Foundation

Read 14 IBM Case Foundation reviews

835 Views
835 Comparison Views

86% willing to recommend

OpenText 360 for SharePoint

Read 17 OpenText 360 for SharePoint reviews

964 Views
916 Comparison Views

100% willing to recommend

IBM Case Foundation

OpenText 360 for SharePoint

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

OpenText 360 for SharePoint and IBM Case Foundation compete in data management and collaboration, with OpenText excelling in collaboration and integration, whereas IBM leads in compliance and case management.

Features: OpenText 360 for SharePoint offers seamless integration with Microsoft SharePoint, advanced document management with content archiving, and workflow automation, enhancing collaboration. IBM Case Foundation delivers strong case management features with compliance tools, powerful automation capabilities, and high-level content management suitable for heavily regulated industries.

Room for Improvement: OpenText 360 for SharePoint could enhance its compliance functions, improve robustness for regulatory environments, and broaden its automation capabilities. IBM Case Foundation could simplify its deployment, expand its collaboration features, and reduce reliance on complex setup processes to improve user access and integration flexibility.

Ease of Deployment and Customer Service: OpenText 360 for SharePoint provides cloud-based deployment for quick setup and offers comprehensive customer support during implementation. IBM Case Foundation involves a more complex deployment due to its extensive features but provides tailored support services to aid intricate installations.

Pricing and ROI: OpenText 360 for SharePoint presents a lower upfront cost with faster ROI, thanks to simplified deployment and increased productivity. IBM Case Foundation requires a higher initial investment due to advanced features but promises substantial ROI with improved process efficiencies and compliance benefits, appealing to larger enterprises.

To learn more, read our detailed IBM Case Foundation vs. OpenText 360 for SharePoint Report (Updated: February 2026).

Buyer's Guide

IBM Case Foundation vs. OpenText 360 for SharePoint

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Case Foundation

Ranking in Business Process Management (BPM)

27th

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText 360 for SharePoint

Ranking in Business Process Management (BPM)

14th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the Business Process Management (BPM) category, the mindshare of IBM Case Foundation is 0.9%, up from 0.4% compared to the previous year. The mindshare of OpenText 360 for SharePoint is 1.0%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
OpenText 360 for SharePoint	1.0%
IBM Case Foundation	0.9%
Other	98.1%

Business Process Management (BPM)

Featured Reviews

Khalid Tamim

Senior Systems Consultant at Saudi Telecom Company

User experience reveals stability and easy deployment, though improvements in integration options are needed

We are still working with DataPower Gateway with IBM solutions, but they will move to webMethods from DataPower, IBM. We still use IBM FileNet for the FileNet. We have already integrated IBM Case Foundation with IBM Content Management and are using IBM Content Navigator as an interface in Content Engine and Content Management for lifecycle documents. I do not use analytics for operational insights. We work in banking, but not in healthcare. Currently, my customers are using it on-premises, and security-wise it is fine. For Saudi Arabia, 300 users represent a medium business. I recommend IBM Case Foundation; it is the best in BPM solutions, and I support it. It is the best because it has stability, very good stability. IBM has good stability, and performance-wise it is also easy for deployment. From the GUI, you can make many changes, and it is low code; we did not write much code because the BPM design is a very good solution. My total rating for IBM Case Foundation is 8.5 out of 10.

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Sasikumar Balachandran

Senior BI Lead at Cognizant

Enhancing user experience and data management with effective central repository capabilities

The area of improvement with OpenText 360 for SharePoint is that sometimes there are unexpected service outages. Though these situations are rare, I want to highlight that in case of any outage in the services, because everything is located in SharePoint, there is a chance that reports start failing or dashboards fail, or the system behaves differently. In future updates, I would want to see widgets available in OpenText 360 for SharePoint to interact with third-party tools. For example, when creating a dashboard, having the ability to embed these directly into SharePoint would be beneficial. Currently, I have to use hyperlinks to access other tools such as Tableau or ClickView. If it were possible to merge everything and bring all information from multiple teams (Cognos, ClickView, AWS) into SharePoint as a centralized place, it would be really helpful. That is what I envision for the integrator part.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I recommend IBM Case Foundation; it is the best in BPM solutions, and I support it."

"The client and the IBM content navigation are the solution's most valuable features."

"The most valuable feature is the content manager part of the file as it is very stable, robust, and reliable."

"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."

"The solution is scalable."

"The only thing is that we can easily track where the application is in the process, from manual to automation."

"The most valuable feature is its stability, which is why we are using it."

"It provides us the capability of producing business processes for documents that are launched immediately when a document comes into the repository."

More IBM Case Foundation pros

"OpenText 360 for SharePoint integrates seamlessly with Microsoft Teams, allowing me to monitor and manage projects and task issues using mobile devices."

"This solution has good connection and we do not need to migrate everything in order to protect the repository."

"The most valuable feature of OpenText 360 for SharePoint is its performance. The solution is one of the best in the market if you search the internet."

"It has a lot of flexibility, and Microsoft does come up with some new additions from time to time."

"The benefits that OpenText 360 for SharePoint has brought to my company include improved turnaround time."

"It's all now on cloud subscription, so you can use all the features without worrying about making the system updates patches."

"The overall benefit I get from using this solution is developing in a more secure environment with distributed architecture and even distribution of work across resources where full control on the code and repository is required."

"The collaborative environment for long-term archival or record management is great."

More OpenText 360 for SharePoint pros

Cons

"IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM."

"90% of the feedback we receive states that the UI is not very user-friendly."

"The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications."

"The cloud version could use more stability."

"The service as it currently stands is out-of-date and lacks flexibility."

"The solution can be quite expensive."

"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."

"We are now using microservices but there are some areas where the coordination with FileNet is problematic."

More IBM Case Foundation cons

"Its licensing needs to be simplified. Currently, its licensing is very complex. It contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify the licensing and make it easier to understand. It would make a customer's life easier."

"OpenText 360 is generally stable, though there are sometimes issues with document size or format."

"I would like for there to be even more integrations in the next release and I believe that the price could go down a bit."

"They are not going for any add-ons right now. It's the same version we are still using and there is no plan of upgrading and/or creating any add-ons at all."

"In the future, I would like to see new features in SharePoint for improved project tracking processes."

"The graphical user interface had to be more user-friendly. It's not as intuitive."

"The GUI should be improved for better user experience. Additionally, while there are standard connectors for automation and approvals in Power Platform, some tasks still need to be handled with API request calls instead of direct connectors, which could be improved."

"We have a very good time to market tool, and the development platform should be made user-friendly. Mostly, it's just support."

More OpenText 360 for SharePoint cons

Pricing and Cost Advice

"IBM Case Foundation is a little expensive."

"Pricing is in the mid-range, it is not cheap, but it's not expensive."

"This is not an expensive solution and we are using the standard license."

"The price falls in the middle range—not overly expensive but not extremely affordable either."

"Pricing is a part of the enterprise agreement that we have."

"The solution has a very complex pricing model."

"On-premises version is expensive"

"SharePoint uses a subscription model."

"It has a reasonable price."

"Its price is reasonable, but its licensing is very complex. This platform contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify its licensing."

"OpenText 360's price varies depending on how long you've been a customer, how many licenses you have, and which products you use."

"There is a license needed to use OpenText 360 for SharePoint and we pay annually. The price of the solution could be less expensive."

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Top Industries

By visitors reading reviews

Government

12%

University

12%

Performing Arts

12%

Manufacturing Company

14%

Financial Services Firm

Comms Service Provider

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	3
Large Enterprise	9

Questions from the Community

What is your experience regarding pricing and costs for IBM Case Foundation?

The tool is expensive for my customers; it is very expensive, more than other solutions. Some customers say it is more expensive. The license cost for Cloud Pak is per user and increases with the n...

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What needs improvement with IBM Case Foundation?

We face some challenges with IBM Case Foundation from our customers, particularly with administration and configuration. We face many issues and open tickets with IBM regarding that, especially som...

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What is your primary use case for IBM Case Foundation?

My customer's main use cases for IBM Case Foundation include banking, such as Bank Alryad, and the state Ministry of OI. There are many banks in Saudi Arabia in the banking sector. In the banking s...

See all answers

What do you like most about OpenText 360 for SharePoint?

We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years.

See all answers

What is your experience regarding pricing and costs for OpenText 360 for SharePoint?

Regarding the licensing setup cost and price overall, the licensing costs are reasonable. As an enterprise organization, we have enterprise service level agreements with customers and Microsoft par...

See all answers

What needs improvement with OpenText 360 for SharePoint?

For SharePoint, the user-friendliness needs to be improved. It is not as simple to use as GitHub, which has a very straightforward interface. I would prefer it to become more minimalistic like GitH...

See all answers

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Product Reports

Buyer's Guide

IBM Case Foundation

February 2026

Download IBM Case Foundation product report

Buyer's Guide

OpenText 360 for SharePoint

February 2026

Download OpenText 360 for SharePoint product report

Also Known As

Case Foundation, FileNet Business Process Manager

Process 360, Global 360, OpenText Process 360

Overview

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

IBM

With Process360, businesses can take advantage of enterprise process applications delivered on top of SharePoint that also leverage other Microsoft technologies for content management, collaboration, user interface design, and integrated communications.

OpenText

Sample Customers

Suncorp Group Limited

iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)

Buyer's Guide

IBM Case Foundation vs. OpenText 360 for SharePoint

February 2026

Free Report: IBM Case Foundation vs. OpenText 360 for SharePoint

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