IBM Case Foundation vs OpenText 360 for SharePoint comparison

IBM and OpenText are both solutions in the Business Process Management (BPM) category. IBM is ranked #31 with an average rating of 8.0, while OpenText is ranked #27 with an average rating of 8.3. IBM holds a 0.5% mindshare in BPM, compared to OpenText’s 0.5% mindshare. Additionally, 86% of IBM users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

IBM Case Foundation

Read 14 IBM Case Foundation reviews

405 Views
401 Comparison Views

86% willing to recommend

OpenText 360 for SharePoint

Read 16 OpenText 360 for SharePoint reviews

577 Views
531 Comparison Views

100% willing to recommend

IBM Case Foundation

OpenText 360 for SharePoint

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

OpenText 360 for SharePoint and IBM Case Foundation compete in data management and collaboration, with OpenText excelling in collaboration and integration, whereas IBM leads in compliance and case management.

Features: OpenText 360 for SharePoint offers seamless integration with Microsoft SharePoint, advanced document management with content archiving, and workflow automation, enhancing collaboration. IBM Case Foundation delivers strong case management features with compliance tools, powerful automation capabilities, and high-level content management suitable for heavily regulated industries.

Room for Improvement: OpenText 360 for SharePoint could enhance its compliance functions, improve robustness for regulatory environments, and broaden its automation capabilities. IBM Case Foundation could simplify its deployment, expand its collaboration features, and reduce reliance on complex setup processes to improve user access and integration flexibility.

Ease of Deployment and Customer Service: OpenText 360 for SharePoint provides cloud-based deployment for quick setup and offers comprehensive customer support during implementation. IBM Case Foundation involves a more complex deployment due to its extensive features but provides tailored support services to aid intricate installations.

Pricing and ROI: OpenText 360 for SharePoint presents a lower upfront cost with faster ROI, thanks to simplified deployment and increased productivity. IBM Case Foundation requires a higher initial investment due to advanced features but promises substantial ROI with improved process efficiencies and compliance benefits, appealing to larger enterprises.

To learn more, read our detailed IBM Case Foundation vs. OpenText 360 for SharePoint Report (Updated: September 2025).

Buyer's Guide

IBM Case Foundation vs. OpenText 360 for SharePoint

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Case Foundation

Ranking in Business Process Management (BPM)

31st

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText 360 for SharePoint

Ranking in Business Process Management (BPM)

27th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Business Process Management (BPM) category, the mindshare of IBM Case Foundation is 0.5%, up from 0.3% compared to the previous year. The mindshare of OpenText 360 for SharePoint is 0.5%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
OpenText 360 for SharePoint	0.5%
IBM Case Foundation	0.5%
Other	99.0%

Business Process Management (BPM)

Featured Reviews

Nouman Nawaz

Deputy Director - IT(Plans) at DHA Lahore

Mature product in terms of security and stable product

The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't support it. In some scenarios, if you want some business processes to be customized, we have already spoken two or three times with IBM representatives that we have to customize some of the features in this business process. They would say that if you want to do this automation at your own end, then okay, fine, go ahead, but we are not supporting all this customization. The only thing is the customization because it's a complete standard application.

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Ravi Krishnan S

Head - Financial Reporting and Taxation at TVS Capital Funds

Has a strong and easy integration with Teams but the workflows could be more intuitive

OpenText 360 for SharePoint helps us with work and document management. We have all the functions and files of private equity firms stored according to particular investment portfolios. It handles all the document workflows and logging activities The product has a strong and easy integration with…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The client and the IBM content navigation are the solution's most valuable features."

"The solution is scalable."

"The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well."

"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."

"Case Foundation provides a strong security boost."

"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."

"It is easy to set up workflows that notify the user depending on certain events."

"The content management is great."

More IBM Case Foundation pros

"The benefits that OpenText 360 for SharePoint has brought to my company include improved turnaround time."

"The product has a strong and easy integration with Teams."

"We have manual processes, so the workflow enables us to automate a number of these processes."

"The most valuable feature of OpenText 360 for SharePoint is its performance. The solution is one of the best in the market if you search the internet."

"The fact that it allows for the internal sharing of information is very good."

"OpenText 360 for SharePoint integrates seamlessly with Microsoft Teams, allowing me to monitor and manage projects and task issues using mobile devices."

"OpenText 360's best features are platform independence and its performance when searching large numbers of documents."

"OpenText 360 for SharePoint significantly saves time for users by streamlining the tasks of handling, searching, and maintaining documents compared to traditional file servers."

More OpenText 360 for SharePoint pros

Cons

"The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications."

"There are some features that could be enhanced like the document viewer"

"We are now using microservices but there are some areas where the coordination with FileNet is problematic."

"The interface needs to be more user-friendly."

"The service as it currently stands is out-of-date and lacks flexibility."

"Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly."

"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."

"The solution can be quite expensive."

More IBM Case Foundation cons

"I would like for there to be even more integrations in the next release and I believe that the price could go down a bit."

"Its licensing needs to be simplified. Currently, its licensing is very complex. It contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify the licensing and make it easier to understand. It would make a customer's life easier."

"Integration is an area where the solution lacks."

"OpenText 360 is generally stable, though there are sometimes issues with document size or format."

"An area for improvement would be how the platform handles large volumes of documents. It also doesn't provide a very good, robust backup and restore capacity. In the next release, I would like the search technology to be improved."

"They are not going for any add-ons right now. It's the same version we are still using and there is no plan of upgrading and/or creating any add-ons at all."

"Sometimes there are unexpected service outages. Though these situations are rare, I want to highlight that in case of any outage in the services, because everything is located in SharePoint, there is a chance that reports start failing or dashboards fail, or the system behaves differently."

"The graphical user interface had to be more user-friendly. It's not as intuitive."

More OpenText 360 for SharePoint cons

Pricing and Cost Advice

"IBM Case Foundation is a little expensive."

"The price falls in the middle range—not overly expensive but not extremely affordable either."

"This is not an expensive solution and we are using the standard license."

"Pricing is in the mid-range, it is not cheap, but it's not expensive."

"On-premises version is expensive"

"The solution has a very complex pricing model."

"SharePoint uses a subscription model."

"There is a license needed to use OpenText 360 for SharePoint and we pay annually. The price of the solution could be less expensive."

"Its price is reasonable, but its licensing is very complex. This platform contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify its licensing."

"OpenText 360's price varies depending on how long you've been a customer, how many licenses you have, and which products you use."

"It has a reasonable price."

"Pricing is a part of the enterprise agreement that we have."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

17%

Manufacturing Company

12%

Energy/Utilities Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	9

Questions from the Community

What do you like most about IBM Case Foundation?

A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.

See all answers

What is your experience regarding pricing and costs for IBM Case Foundation?

The tool is expensive for my customers; it is very expensive, more than other solutions. Some customers say it is more expensive. The license cost for Cloud Pak is per user and increases with the n...

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What needs improvement with IBM Case Foundation?

We face some challenges with IBM Case Foundation from our customers, particularly with administration and configuration. We face many issues and open tickets with IBM regarding that, especially som...

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What do you like most about OpenText 360 for SharePoint?

We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years.

See all answers

What is your experience regarding pricing and costs for OpenText 360 for SharePoint?

Regarding the licensing setup cost and price overall, the licensing costs are reasonable. As an enterprise organization, we have enterprise service level agreements with customers and Microsoft par...

See all answers

What needs improvement with OpenText 360 for SharePoint?

The area of improvement with OpenText 360 for SharePoint is that sometimes there are unexpected service outages. Though these situations are rare, I want to highlight that in case of any outage in ...

See all answers

Comparisons

IBM Business Automation Workflow vs IBM Case Foundation

Compared 41% of the time

IBM BPM vs IBM Case Foundation

Compared 31% of the time

OpenText MBPM vs IBM Case Foundation

Compared 28% of the time

More IBM Case Foundation Competitors

BIC Platform vs OpenText 360 for SharePoint

Compared 100% of the time

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Product Reports

Buyer's Guide

IBM Case Foundation

September 2025

Download IBM Case Foundation product report

Buyer's Guide

OpenText 360 for SharePoint

August 2025

Download OpenText 360 for SharePoint product report

Also Known As

Case Foundation, FileNet Business Process Manager

Process 360, Global 360, OpenText Process 360

Overview

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

IBM

With Process360, businesses can take advantage of enterprise process applications delivered on top of SharePoint that also leverage other Microsoft technologies for content management, collaboration, user interface design, and integrated communications.

OpenText

Sample Customers

Suncorp Group Limited

iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)

Buyer's Guide

IBM Case Foundation vs. OpenText 360 for SharePoint

September 2025

Free Report: IBM Case Foundation vs. OpenText 360 for SharePoint

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