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IBM Application Performance Management vs ITRS Geneos comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Application Performance...
Ranking in Application Performance Monitoring (APM) and Observability
58th
Average Rating
6.4
Reviews Sentiment
5.9
Number of Reviews
7
Ranking in other categories
No ranking in other categories
ITRS Geneos
Ranking in Application Performance Monitoring (APM) and Observability
48th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Network Monitoring Software (73rd), IT Infrastructure Monitoring (51st)
 

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of IBM Application Performance Management is 0.6%, up from 0.4% compared to the previous year. The mindshare of ITRS Geneos is 1.0%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
ITRS Geneos1.0%
IBM Application Performance Management0.6%
Other98.4%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Daniel Tamiru - PeerSpot reviewer
Manager, Database & System Administration at Awash International Bank
A multi-functional solution but has poor stability and performance-related issues
We are using version 4 of IBM Application Performance Management, and it is deployed on-premises. We use it for internet banking and mainly for application performance on-site. For example, if we face performance-related issues in one of our software or managed services, we use this solution to…
Sanket - PeerSpot reviewer
Chief Manager at a marketing services firm with 501-1,000 employees
With the help of the solution, we can predict and prevent failures
Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup was straightforward and took minimal effort."
"Specifically, with IBM, the visibility into detailed process information is more tangible, as on the OS level APM displays all processes (or the top 10 processes) that are consuming CPU or resident memory, which is the most important thing that is not always available with other vendors."
"The most valuable feature is the breakdown that it provides, such as a description of the fields for a particular transaction."
"It's easy to use."
"The most valuable feature is the breakdown that it provides, such as a description of the fields for a particular transaction."
"IBM Application Performance Management has improved the way my organization is able to function."
"Because we have partnerships with other partners, I can share a bit about what I've noticed with IBM APM compared to other vendor solutions. Specifically, with IBM, the visibility into detailed process information is more tangible. On the OS level, APM displays all processes (or the top 10 processes) that are consuming CPU or resident memory. This is the most important thing that is not always available with other vendors."
"I would rate the scalability an eight out of ten."
"We have been able to monitor the repeated critical alerts and work on producing a more stable environment for our customers."
"It's a great and powerful tool."
"ITRS Geneos provides peace of mind by mentoring our processes and applications."
"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."
"For getting out in front of a problem before it happens, it's absolutely superb."
"Complete end-to-end monitoring of apps and infrastructure with key performance metrics to identify and reduce transaction latencies."
"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."
"This is the most amazing monitoring tool I've ever worked with, because it allows you to monitor a lot of things and also to address the issue and assign it to someone so everyone will know it's being investigated."
 

Cons

"The demo that was provided to us is not working very well. At times, there are errors."
"Technical support can be slow and needs improvement."
"Its web user interface is a little bit old in comparison to other solutions, such as New Relic, and it should be improved. Its scalability and technical support should also be improved. Currently, it is scalable, but only in a vertical way. They provide good technical support, but the initial steps for a new case can be improved to fasten the resolution process."
"With APM, we noticed that the agent can cause a lot of issues for the application, making the agent very unreliable. Many issues are happening, and we've had to discuss it with support to try and get a fix. It affects application availability, and sometimes actions fail because of the agent, degrading the performance of the application."
"The stability is not great and should be better."
"Its web user interface is a little bit old in comparison to other solutions, such as New Relic, and it should be improved."
"With APM, we noticed that the agent can cause a lot of issues for the application, making the agent very unreliable."
"The stability is not great and should be better."
"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."
"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."
"Backward compatibility with deprecated features and in-system documentation on what configuration areas are needed to be updated can be improved."
"The main weakness of the product is poor historical logging and reporting."
"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."
"It needs to have better middleware integration for things such as application and Microsoft SQL servers."
"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."
"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."
 

Pricing and Cost Advice

"IBM APM is one of the cheaper products on the market, while everything necessary to get started is included in the license."
"The licensing fees can be paid every six months or on a yearly basis."
"As I previously indicated, I initiated the IBM and uncovered all its elements. Consequently, I'm not inclined towards a licensing approach."
"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."
"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
"You will get the best price if you get a single global deal."
"Pricing and licensing is based on the requirements."
"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."
"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."
"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
"I can say it's not that cheap because the licensing is a little bit costly"
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Construction Company
12%
Healthcare Company
10%
Retailer
9%
Financial Services Firm
63%
Computer Software Company
5%
Construction Company
4%
Outsourcing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise2
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise39
 

Also Known As

IBM APM
Geneos
 

Overview

 

Sample Customers

Mibtree, EatDrinkDeals.com, IT Performance Advisor
ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Find out what your peers are saying about IBM Application Performance Management vs. ITRS Geneos and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.