IBM Application Performance Management vs ITRS Geneos comparison

IBM and ITRS are both solutions in the Application Performance Monitoring (APM) and Observability category. IBM is ranked #50 with an average rating of 7.0, while ITRS is ranked #34 with an average rating of 5.0. IBM holds a 0.3% mindshare in APM, compared to ITRS’s 1.2% mindshare. Additionally, 62% of IBM users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.

IBM Application Performance...

Read 7 IBM Application Performance Management reviews

762 Views
739 Comparison Views

62% willing to recommend

ITRS Geneos

Read 57 ITRS Geneos reviews

4,056 Views
3,083 Comparison Views

96% willing to recommend

IBM Application Performance...

ITRS Geneos

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

ITRS Geneos and IBM Application Performance Management compete in IT infrastructure and application performance monitoring. IBM's solution appears to have the upper hand due to its comprehensive feature set.

Features: ITRS Geneos provides detailed real-time monitoring, customizable dashboards, and extensive alerting options. IBM Application Performance Management offers a broad range of analytics, automation tools, and performance optimization capabilities.

Room for Improvement: ITRS Geneos needs enhanced scalability, simplified alert management, and improved integration options. IBM Application Performance Management requires better integration flexibility, more user training resources, and streamlined configuration processes.

Ease of Deployment and Customer Service: ITRS Geneos has a straightforward setup but customization can be challenging. IBM Application Performance Management has a more complex deployment process but is supported by strong customer service and extensive documentation.

Pricing and ROI: ITRS Geneos is cost-effective with favorable ROI for smaller to mid-sized deployments. IBM Application Performance Management has a higher initial setup cost but offers long-term ROI potential for larger enterprises with advanced capabilities.

To learn more, read our detailed IBM Application Performance Management vs. ITRS Geneos Report (Updated: July 2025).

Buyer's Guide

IBM Application Performance Management vs. ITRS Geneos

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Application Performance...

Ranking in Application Performance Monitoring (APM) and Observability

50th

Average Rating

6.4

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

34th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (69th), IT Infrastructure Monitoring (49th)

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of IBM Application Performance Management is 0.3%, down from 0.3% compared to the previous year. The mindshare of ITRS Geneos is 1.2%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Daniel Tamiru

Manager, Database & System Administration at Awash International Bank

A multi-functional solution but has poor stability and performance-related issues

We are using version 4 of IBM Application Performance Management, and it is deployed on-premises. We use it for internet banking and mainly for application performance on-site. For example, if we face performance-related issues in one of our software or managed services, we use this solution to…

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Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's easy to use."

"The transaction tracking feature from IBM is the most important feature for us. It is something that provides a terrific value for us and our clients. It has a lot of data sources and agents that are collectors. It is also stable."

"IBM Application Performance Management helped us increased our response time by 80% and cost 60% less."

"The initial setup was straightforward and took minimal effort."

"Because we have partnerships with other partners, I can share a bit about what I've noticed with IBM APM compared to other vendor solutions. Specifically, with IBM, the visibility into detailed process information is more tangible. On the OS level, APM displays all processes (or the top 10 processes) that are consuming CPU or resident memory. This is the most important thing that is not always available with other vendors."

"The most valuable feature is the breakdown that it provides, such as a description of the fields for a particular transaction."

"I would rate the scalability an eight out of ten."

"The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs."

"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."

"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."

"Custom script toolkits"

"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

"I always appreciate Geneos's stability and ease of use."

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."

More ITRS Geneos pros

Cons

"With APM, we noticed that the agent can cause a lot of issues for the application, making the agent very unreliable. Many issues are happening, and we've had to discuss it with support to try and get a fix. It affects application availability, and sometimes actions fail because of the agent, degrading the performance of the application."

"They should focus on potentially enhancing the dashboard to make it more contemporary and adding some customization options. Furthermore, there might be room for improvement in the pricing policy."

"Its web user interface is a little bit old in comparison to other solutions, such as New Relic, and it should be improved. Its scalability and technical support should also be improved. Currently, it is scalable, but only in a vertical way. They provide good technical support, but the initial steps for a new case can be improved to fasten the resolution process."

"Technical support can be slow and needs improvement."

"The demo that was provided to us is not working very well. At times, there are errors."

"The stability is not great and should be better."

"It's still missing some platforms. For example, if you look to applications itself, it is missing the interface."

"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."

"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."

"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."

"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."

"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."

More ITRS Geneos cons

Pricing and Cost Advice

"As I previously indicated, I initiated the IBM and uncovered all its elements. Consequently, I'm not inclined towards a licensing approach."

"The licensing fees can be paid every six months or on a yearly basis."

"IBM APM is one of the cheaper products on the market, while everything necessary to get started is included in the license."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"Pricing and licensing is based on the requirements."

"You will get the best price if you get a single global deal."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Retailer

12%

Manufacturing Company

10%

University

Financial Services Firm

73%

Computer Software Company

University

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM Application Performance Management?

I would rate the scalability an eight out of ten.

See all answers

What needs improvement with IBM Application Performance Management?

They should focus on potentially enhancing the dashboard to make it more contemporary and adding some customization options. Furthermore, there might be room for improvement in the pricing policy. ...

See all answers

What is your primary use case for IBM Application Performance Management?

I monitor business applications for more than four end users.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

August 2025

IBM Application Performance Management report

Download IBM Application Performance Management product report

Buyer's Guide

ITRS Geneos

August 2025

Download ITRS Geneos product report

Also Known As

IBM APM

Geneos

Overview

The IBM Application Performance Management portfolio provides visibility, control and automation of your mission-critical applications. It helps pinpoint the root cause of application's issue more quickly and resolve the problem. The integrated capabilities cover the five key areas: discovery, end-use experience, transaction tracking, enterprise diagnostics and analytics. It also easily monitors applications to ensure optimal performance to extend your hybrid management environment capabilities, to measure the customer experience from multiple locations and to further eliminate blind spots in your application environment.

IBM

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sample Customers

Mibtree, EatDrinkDeals.com, IT Performance Advisor

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Buyer's Guide

IBM Application Performance Management vs. ITRS Geneos

July 2025

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