Hyland OnBase vs Jive comparison

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Hyland OnBase

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Executive SummaryUpdated on Nov 4, 2024

Jive and Hyland OnBase operate in the enterprise software category, focusing on collaboration and content management, respectively. Jive seems to have the upper hand in pricing and support, while Hyland OnBase is favored for its comprehensive features, offering value for those needing robust document management.

Features: Jive excels with real-time messaging, team forums, and robust communication tools. On the other hand, Hyland OnBase provides comprehensive document management, extensive integration capabilities, and powerful automation features.

Room for Improvement: Jive could enhance integration capabilities and develop more advanced document management features, appealing more to enterprises needing these functionalities. Hyland OnBase can improve deployment simplicity and make user interfaces more intuitive for a better user experience. Additionally, streamlining support channels could benefit both platforms.

Ease of Deployment and Customer Service: Jive is easy to deploy with efficient customer service, suitable for quick implementation focusing on communication. Hyland OnBase, while offering extensive support, may require more complex deployment due to its advanced features, making it better suited for organizations ready to invest in a detailed setup process.

Pricing and ROI: Jive offers competitive pricing, leading to a faster ROI by boosting team productivity. Hyland OnBase may come with a higher initial cost but promises long-term ROI benefits through its robust document management capabilities and extensive features.

To learn more, read our detailed Hyland OnBase vs. Jive Report (Updated: June 2025).

Hyland OnBase vs. Jive

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Enterprise Content Management

5th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (17th), Low-Code Development Platforms (15th)

Jive

Ranking in Enterprise Content Management

35th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Web Content Management (42nd), Corporate Portals (Enterprise Information Portals) (7th), Enterprise Social Software (13th), Knowledge Management Software (20th), Enterprise Intranet (10th)

Mindshare comparison

As of June 2025, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 6.6%, up from 5.8% compared to the previous year. The mindshare of Jive is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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Gian DE Bernardi

VP - International Business at Amtex S.A.

A flexible solution that improves our administrative efficiency

We use Jive-n for followups on details regarding purchase orders, shipping documents, and other information We are able to handle more than one hundred POs at any given time with their shipping docs and info, with only one person in charge. This solution provides great flexibility of permission…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's initial setup phase is not difficult."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"Its most valuable aspect is its flexibility"

"I like the cloud and its integrability."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

More Hyland OnBase pros

"We are able to handle more than one hundred POs at any given time with their shipping docs and info, with only one person in charge."

Cons

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"The solution’s initial setup is a little difficult."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

More Hyland OnBase cons

"The search engine could be improved and also provide some kind of indexing."

Pricing and Cost Advice

"OnBase is reasonably priced."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The solution costs around $6,000 per month."

"The tool's price is high."

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Developer with 51-200 employees

Aug 23, 2013

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Top Industries

By visitors reading reviews

Government

15%

Financial Services Firm

14%

Computer Software Company

10%

Insurance Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

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What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

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What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

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Product Reports

Hyland OnBase

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Also Known As

OnBase

Clearspace, Jive SBS, Jive Engage, Jive-x, Jive-n

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

The workplace has changed. It has become more mobile, and has become a place where communication and collaboration across all spheres of the business is key to success. This is where Jive comes in with its cutting-edge mobile portal, its enterprise social network, and its integrative platform that is compatible with current infrastructure and modern cloud applications.

As a portal, Jive brings colleagues, content, and current news straight to your desktop or mobile device at the touch of your fingertips. The enterprise social software aspect of Jive connects business colleagues as never-before across geographical locations and throughout the organizational structure. The Jive platform is completely flexible and integrative, and will seamlessly integrate with current systems such as SharePoint and CRM tools, as well as cloud apps like Google Drive and Okta

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Eloqua, Hitachi Data Systems,T-Mobile, UBM, Thomson-Reuters, Groupon, Nike, Cisco, and others.

Hyland OnBase vs. Jive