We performed a comparison between HaloITSM and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product’s UI is very good."
"The solution's initial setup process was quite straightforward... I rate the technical support a nine and a half out of ten."
"The most valuable aspect is that is is codeless."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The solution's integration part needs to improve...In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need."
"There are no improvements needed. There is very little that HALO has not already built that is not on its roadmap."
"The product does not have its own orchestration engine."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Earn 20 points
HaloITSM is ranked 14th in IT Service Management (ITSM) with 3 reviews while Serviceaide ChangeGear is ranked 30th in IT Service Management (ITSM). HaloITSM is rated 9.0, while Serviceaide ChangeGear is rated 7.6. The top reviewer of HaloITSM writes "An affordable and scalable solution that provides an excellent UI and many out-of-the-box integration capabilities". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". HaloITSM is most compared with ServiceNow, JIRA Service Management and Freshservice, whereas Serviceaide ChangeGear is most compared with ServiceNow, BMC Helix ITSM and Zoho Desk. See our HaloITSM vs. Serviceaide ChangeGear report.
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