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Google Hangouts [EOL] vs Microsoft Teams comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Microsoft Teams
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
182
Ranking in other categories
Virtual Meetings (3rd), Enterprise Social Software (2nd)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Ayush Saxena - PeerSpot reviewer
Engineer at a comms service provider with 10,001+ employees
Collaboration has transformed daily work and supports seamless global voice communication
Microsoft Teams could be improved, especially regarding contact center solutions which have a growing need for omnichannel capabilities, integrating with external platforms such as social media and email for a unified experience. Minor improvements might include reintroducing features such as GPU options available in classic Microsoft Teams to address issues in modern Microsoft Teams related to video meetings and content sharing. Furthermore, essential information such as who started or ended recordings should be more accessible in the Microsoft Teams admin center. I rate it a nine because Microsoft Teams occasionally experiences glitches in the client, leading to missing chat history or other transient issues. The performance issues with the desktop client and the support service complexities contribute to my rating being less than perfect. I have not identified any other improvements needed for Microsoft Teams.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Its ease of use is most valuable. It is just a click, and you're in the system."
"The most valuable feature of Google Hangouts is there are no predefined or meeting durations. For example, Zoom meetings have a set duration, typically ranging from thirty minutes to an hour, whereas Google Meet meetings can continue indefinitely. Additionally, it is effortless to generate a meeting, whether it is a live session or for future use, and distribute your link to others, making these aspects appealing to me."
"It is easy to use, and we don't need to make a lot of configurations."
"The scalability is good; we have added a lot of users, and it's always working."
"We use Google Hangouts as our major mode of communication."
"The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use."
"The solution is extremely stable."
"It is very easy to use and is available as soon as you open a Google account."
"The most valuable feature for me is the chat; it is what I use the most because if I have to reach a team member, given that we are all working remotely, it is the easiest way to do it."
"What I use the most is the plugin or the optimization feature."
"It is a stable solution."
"The most valuable feature of Microsoft Teams is that I can attach files in any format."
"The solution is easy to use and helps me to communicate with my students."
"The solution has improved internal collaboration. We can seamlessly interact on a number of documents by projecting them on the screen. This experience is not with internal teams but with clients as well."
"Now, several months and a pandemic since my original review, I'm happy to say that the product has improved with better performance and increased functionality."
"I think it is stable when I use it for meetings with my customers...The initial setup of Microsoft Teams is easy."
 

Cons

"We don’t have any complaints."
"Sending documents and other things is not an option."
"Collaboration in Google Hangouts has room for improvement compared to Microsoft Teams. On Microsoft Teams, you can share a document directly and work on that document all at once, in real-time, with other team members, which isn't the case with Google Hangouts."
"They should increase the platform's session time beyond an hour."
"The setup is complex. There are many settings buried in the Google Admin that are hard to find."
"The user interface is an area with shortcomings and needs improvement."
"I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting."
"There is a significant problem with performance when you have a poor connection."
"The solution's interface probably needs to be a bit different in terms of cloud sharing."
"The solution should improve its user interface and recording features."
"Sometimes, I find the network quality is not very good with low bandwidth."
"The user interface is slightly weak in Microsoft Teams and could be improved."
"The tool's AI feature works well for English. However, it should also work for other languages, such as Vietnamese."
"There needs to be a robust change management platform that offers training to keep the user community aware of upcoming updates and features."
"Microsoft Teams could be improved through more synchronization with other platforms like Calendly and Gmail, as we also use these platforms."
"They should allow switching between windows in a Teams meeting."
 

Pricing and Cost Advice

"We pay an annual license to use the solution."
"There is an annual subscription to use this solution."
"This solution is available for free with the opening of a Google account."
"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"There is no license cost."
"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
"The screen-sharing feature is the most valuable feature."
"My understanding is that there are licensing fees, but I'm not sure how much they might be."
"You don't buy only the Teams license; you buy it as part of the Microsoft 365 bundle."
"The solution's pricing is average."
"We are using the free version of the solutions."
"It is a bit more than moderately expensive."
"Microsoft Teams is priced less than other solutions, such as Bridge."
"Microsoft Teams comes with a yearly subscription, which is not very expensive."
"The solution is expensive and I would rate it a nine out of ten."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Outsourcing Company
17%
Construction Company
14%
Manufacturing Company
7%
Financial Services Firm
14%
Outsourcing Company
11%
Construction Company
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise17
Large Enterprise18
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise77
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
What is your experience regarding pricing and costs for Microsoft Teams?
From an organizational point of view, the pricing and setup costs for Microsoft Teams are right, especially since it integrates all the new technologies coming to market, including AI and various A...
What needs improvement with Microsoft Teams?
One issue is that now it requires the presenter to initiate the meeting. Previously, anyone could quickly become a presenter, but now I have to ask or request for the presentation. This can cause p...
What is your primary use case for Microsoft Teams?
I have been using Microsoft Teams for more than ten years, and it is one of the key communication tools in my organization. I use it for my personal purposes as well. For any kind of communications...
 

Also Known As

No data available
MS Teams
 

Overview

 

Sample Customers

Information Not Available
Honeywll, AIRFRANCE, AccuWeather, Lilly
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: October 2026.
919,894 professionals have used our research since 2012.