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Google Hangouts [EOL] vs Microsoft Teams comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Microsoft Teams
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
180
Ranking in other categories
Virtual Meetings (3rd), Enterprise Social Software (2nd)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Anna Virtsan - PeerSpot reviewer
IT Project Manager at UkrSibbank
Have streamlined daily workflow and task management but still face inconvenience from recent interface changes and limited integration options
There are challenges and issues in Microsoft Teams, such as after recent updates where group chats were combined with Teams, chats, and groups into one. Users have to work with settings to make it normal again so Teams are separated from chats, and that was a really inconvenient update. Many users ask me to help make it back again to separate Teams and groups from one-to-one chats. That's probably the worst update they've made recently. Additionally, there are some minor features, such as when I work with messages, I don't have an actual forward or quote option when replying to someone's message. I need to be careful not to miss the quote sign. For a lot of people, they are confused about where the quotes option is. I've received a couple of hundred support tickets just regarding this issue. The function to share email to Teams chat doesn't work sometimes due to our compliance policies, and sometimes it would be nice to be able to forward an email to the group chat and have further discussions. Microsoft Teams could improve by being less glitchy because it glitches a lot, leading to undelivered emails and undelivered messages. It would be beneficial if the MS application Shifts, which adds functionality to groups, could be integrated into the groups calendar. Currently, many teams don't use the app because it is not integrated with the general calendar or the Outlook calendar, making it basically a useless application. The platform needs less Copilot and more people. The general Copilot integration into the platform is less glitchy, but Microsoft Teams is quite heavy and glitchy sometimes. Stability depends a lot on compliance restrictions, policies, and quality of internet. Sometimes, when updates are enrolling, the platform glitches, breaks, or shuts down.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Its ease of use is most valuable. It is just a click, and you're in the system."
"The most valuable feature of Google Hangouts is the ability to record the classes that I'm not able to attend, and I can use the class recording to view whatever I missed later."
"The group chat is a very good feature, where you can see all of the participants on cameras."
"It's good for conferencing with others."
"The initial setup is very easy."
"I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources."
"The installation part of the product is easy since one generally needs to use a browser to use the product."
"The best features of Google Hangouts include the option with Gemini to record and create call transcriptions and provide a meeting summary."
"The most valuable features are the messaging and the video calling, especially where you can add a background."
"The most valuable feature of Microsoft Teams is its video calling."
"The integration, ability to share documents is very good."
"I like the video call and document-sharing features."
"We can build a team with a group of people and upload documents."
"Microsoft Teams is a communication platform that enables one-on-one communication as well as group communication, and it is convenient with recordings and AI tools such as automatic transcripts."
"The most valuable feature is the ability to have remote meetings with customers and colleagues."
"I like the product's screen share feature since we can explain things to the users at the other end using it. The solution helps me to establish a virtual connection with my team."
 

Cons

"The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve."
"Sending documents and other things is not an option."
"Support could be a bit faster."
"The solution could integrate more automation into the product."
"We've noticed the product works better in Chrome and doesn't work as well in Safari browsers."
"They should increase the platform's session time beyond an hour."
"The product was quite unstable during the COVID-19 pandemic, especially when we shared our screens, as it often resulted in a black screen."
"Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly."
"The user interface could be improved, it's a bit tedious that you cannot move around within the solution without closing what you are in the middle of."
"In future releases, short voice messages would be useful."
"We occasionally have issues with synchronization between different dates. This aspect of stability needs improvement."
"I would like to see more customization options in the product such as more integration with other tools."
"There are some issues with stability."
"I'd like Microsoft to start adding more AI functionality into Teams."
"They should include AI features in the solution."
"If you talk about the tool's disadvantages, it consists of losing connection. It's also a problem that it only stores information for up to 40 days. The aforementioned areas can be considered for improvement."
 

Pricing and Cost Advice

"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"We access the solution through Google Workspace. It is inexpensive to use."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"The screen-sharing feature is the most valuable feature."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"There is an annual subscription to use this solution."
"Microsoft Teams comes with a yearly subscription, which is not very expensive."
"I use Teams' free version."
"The tool's price is high and I would rate it an eight out of ten."
"The solution is part of enterprise Microsoft 365 licensing."
"It is expensive."
"The solution is affordable."
"We are satisfied with the price of this solution."
"You don't buy only the Teams license; you buy it as part of the Microsoft 365 bundle."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Outsourcing Company
18%
Construction Company
15%
Marketing Services Firm
6%
Financial Services Firm
14%
Construction Company
12%
Outsourcing Company
12%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise17
Large Enterprise18
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise75
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
What is your experience regarding pricing and costs for Microsoft Teams?
Pricing for Microsoft Teams has been good so far. My team does not manage Microsoft Teams pricing or how the licensing is being done, but I know there is a Microsoft E3 license that gives you acces...
What needs improvement with Microsoft Teams?
The only thing that frustrates me using Microsoft Teams is where I'm not able to properly integrate some applications, such as some chatbots, to Microsoft Teams. Apart from that, Microsoft Teams ha...
What is your primary use case for Microsoft Teams?
My main use case for Microsoft Teams is for chats and meetings, majorly to schedule meetings, and those are the major things for chat and to schedule meetings. A recent scenario where I typically u...
 

Also Known As

No data available
MS Teams
 

Overview

 

Sample Customers

Information Not Available
Honeywll, AIRFRANCE, AccuWeather, Lilly
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: September 2026.
912,930 professionals have used our research since 2012.