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Google Hangouts [EOL] vs Microsoft Teams comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Microsoft Teams
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
178
Ranking in other categories
Virtual Meetings (3rd), Enterprise Social Software (2nd)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Anna Virtsan - PeerSpot reviewer
IT Project Manager at UkrSibbank
Have streamlined daily workflow and task management but still face inconvenience from recent interface changes and limited integration options
There are challenges and issues in Microsoft Teams, such as after recent updates where group chats were combined with Teams, chats, and groups into one. Users have to work with settings to make it normal again so Teams are separated from chats, and that was a really inconvenient update. Many users ask me to help make it back again to separate Teams and groups from one-to-one chats. That's probably the worst update they've made recently. Additionally, there are some minor features, such as when I work with messages, I don't have an actual forward or quote option when replying to someone's message. I need to be careful not to miss the quote sign. For a lot of people, they are confused about where the quotes option is. I've received a couple of hundred support tickets just regarding this issue. The function to share email to Teams chat doesn't work sometimes due to our compliance policies, and sometimes it would be nice to be able to forward an email to the group chat and have further discussions. Microsoft Teams could improve by being less glitchy because it glitches a lot, leading to undelivered emails and undelivered messages. It would be beneficial if the MS application Shifts, which adds functionality to groups, could be integrated into the groups calendar. Currently, many teams don't use the app because it is not integrated with the general calendar or the Outlook calendar, making it basically a useless application. The platform needs less Copilot and more people. The general Copilot integration into the platform is less glitchy, but Microsoft Teams is quite heavy and glitchy sometimes. Stability depends a lot on compliance restrictions, policies, and quality of internet. Sometimes, when updates are enrolling, the platform glitches, breaks, or shuts down.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We use Google Hangouts to chat and exchange some quick information."
"The screen sharing is the most valuable feature. It ties in with Google docs and Google sheets so that we can work on a single document as a whole group of us at once. That's the biggest feature we rely on."
"Basically, if you are using G-Suite then you should be using Google Hangouts because it works."
"My advice to others looking into implementing this platform is that we've had good success with it."
"I think that Google Meet allows for easy interaction and has additional features, such as background blurring, among others."
"The group chat is a very good feature, where you can see all of the participants on cameras."
"I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources."
"The solution is extremely stable."
"Communication is really easy to handle."
"It's great for meeting conferences."
"This has improved productivity and communication significantly."
"The product enables us to create teams for specific projects."
"Compared to Zoom, Microsoft Teams is a very good solution and works well."
"The solution is relatively stable."
"Overall, this is a very good collaboration product and the only thing stopping me from giving it a perfect grade is the heavy bandwidth usage."
"Almost 70% of the world currently uses Microsoft Teams because it is easy to use."
 

Cons

"The user interface is an area with shortcomings and needs improvement."
"I think the version that I'm using doesn't allow recording. I guess it's more of a licensing issue than anything else, and it needs to be improved."
"The UI has room for improvement."
"The security should be improved. Maybe they should offer more security features."
"It would be great if this solution could be added to smart TVs. We would also like the ability to broadcast to a YouTube channel when having a meeting or session using this solution."
"I would like to see support for showing virtual backgrounds."
"The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve."
"It is not as stable. They can improve its stability."
"If it's a group chat, then we can record the session, but we cannot record a one on one session."
"In terms of functionality, I would like to see support for multi-user or multiple windows for the File structure."
"Microsoft Teams could work faster if set up on other devices like cell phones."
"The solution should improve its user interface and recording features."
"It could be improved if it was easier to use and the interface was revamped."
"One area that could be improved is the authentication process, especially related to Windows sign-on authentication."
"This solution is not as popular for companies to use as other solutions making it a disadvantage."
"We face issues related to screen-sharing and stability. It is very difficult to get Microsoft's support to troubleshoot the issues. The product also needs to update its recording features."
 

Pricing and Cost Advice

"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
"There is an annual subscription to use this solution."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"This solution is available for free with the opening of a Google account."
"I use the free version of the solution."
"Microsoft Teams’s pricing is low."
"The solution has a reasonable price in the market."
"There is a need to pay for the licensing... I know that the payments are made on a yearly basis...There are no extra costs in addition to the standard licensing."
"You don't buy only the Teams license; you buy it as part of the Microsoft 365 bundle."
"It is moderately expensive than other Microsoft products."
"I use Teams' free version."
"I’m unsure about the exact cost, but I believe it’s reasonable. Using Teams for collaboration, video conferencing, and messaging helps save costs, especially for communicating with third-party companies worldwide."
"The solution is expensive and I would rate it a nine out of ten."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Construction Company
11%
Outsourcing Company
10%
Marketing Services Firm
9%
Financial Services Firm
20%
Construction Company
11%
Manufacturing Company
8%
Marketing Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise73
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
What is your experience regarding pricing and costs for Microsoft Teams?
When we pay for Microsoft Teams, it is always expensive. I do not know exactly how much the license is, but when we pay, it is always expensive.
What needs improvement with Microsoft Teams?
There are too many features in Microsoft Teams, and I think it is not good. I believe they should have fewer features in Microsoft Teams and limit it to calls, presentations, and sharing, similar t...
What is your primary use case for Microsoft Teams?
My main use cases for Microsoft Teams are for meetings and calls. I have not yet used it for collaboration.
 

Also Known As

No data available
MS Teams
 

Overview

 

Sample Customers

Information Not Available
Honeywll, AIRFRANCE, AccuWeather, Lilly
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: May 2026.
899,052 professionals have used our research since 2012.