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Google Hangouts [EOL] vs Microsoft Teams comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Microsoft Teams
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
178
Ranking in other categories
Virtual Meetings (3rd), Enterprise Social Software (2nd)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Anna Virtsan - PeerSpot reviewer
IT Project Manager at UkrSibbank
Have streamlined daily workflow and task management but still face inconvenience from recent interface changes and limited integration options
There are challenges and issues in Microsoft Teams, such as after recent updates where group chats were combined with Teams, chats, and groups into one. Users have to work with settings to make it normal again so Teams are separated from chats, and that was a really inconvenient update. Many users ask me to help make it back again to separate Teams and groups from one-to-one chats. That's probably the worst update they've made recently. Additionally, there are some minor features, such as when I work with messages, I don't have an actual forward or quote option when replying to someone's message. I need to be careful not to miss the quote sign. For a lot of people, they are confused about where the quotes option is. I've received a couple of hundred support tickets just regarding this issue. The function to share email to Teams chat doesn't work sometimes due to our compliance policies, and sometimes it would be nice to be able to forward an email to the group chat and have further discussions. Microsoft Teams could improve by being less glitchy because it glitches a lot, leading to undelivered emails and undelivered messages. It would be beneficial if the MS application Shifts, which adds functionality to groups, could be integrated into the groups calendar. Currently, many teams don't use the app because it is not integrated with the general calendar or the Outlook calendar, making it basically a useless application. The platform needs less Copilot and more people. The general Copilot integration into the platform is less glitchy, but Microsoft Teams is quite heavy and glitchy sometimes. Stability depends a lot on compliance restrictions, policies, and quality of internet. Sometimes, when updates are enrolling, the platform glitches, breaks, or shuts down.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ease of navigation is good, as we can easily share data and screens."
"I find that Google Hangouts is very quick and easy to create a meeting, which is its biggest benefit."
"It is easy to use, and we don't need to make a lot of configurations."
"The solution is extremely stable; there are no bugs or glitches and it doesn’t crash or freeze."
"Communication platform that's effective in project planning, project status communication, and virtual meetings. Setting it up is straightforward."
"The most valuable features are the chat features and the video conferencing features that enable more than two or three people to be connected at a time."
"The most valuable feature has been the ability to present presentations during meetings."
"The facility is always online and very easy to share the screen using the solution."
"The installation is very, very easy."
"The initial setup was really straightforward and easy."
"All of the solution's features are useful since we use it for saving data, chatting, meeting, and all such purposes."
"The solution's scalability works well."
"The solution is relatively stable."
"The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly."
"It is software that many people are familiar with, and if you have someone who needs to communicate with Teams, they will have the necessary software."
"The feature I like most in Microsoft Teams is the ability to work on the same file with other people, for example, on Microsoft PowerPoint, or Microsoft Excel, without needing to share the file via email."
 

Cons

"Google Hangouts should add a feature to show how someone connects, such as via a laptop or phone. If you know if someone is using a laptop you can ask them to share their screen."
"The user interface is an area with shortcomings and needs improvement."
"We've noticed the product works better in Chrome and doesn't work as well in Safari browsers."
"It would be ideal if they could include in the offering a virtual whiteboard for users when they are running meetings."
"The setup is complex. There are many settings buried in the Google Admin that are hard to find."
"The only issue with the solution is that we can't split the video of participants into separate screens, which can make it difficult to manage the cameras of participants."
"You only get 60 minutes of video conferencing."
"Google Hangouts is complicated and there are many solutions on the market that are more simplified, which is the reason I stopped using it."
"The mobile application needs improvement."
"One challenge I've encountered with the tool is that it's not as intuitive as it could be. For example, when making invitations or initiating calls, it often takes two or three clicks to get started, which feels less efficient compared to other tools like Zoom. The interface seems to have too much functionality packed into one environment."
"I would rate the stability of Microsoft Teams as a six or seven, as there is a lot of audio drop in between, so it's not that stable."
"They should include AI features in the solution."
"The tool's AI feature works well for English. However, it should also work for other languages, such as Vietnamese."
"Only once did we really get help from Microsoft support; the rest were cases we resolved ourselves while just exchanging useless emails with support."
"Lacking in more complex hierarchies for files and teams."
"It may be a little daunting to learn and is still a tool in development."
 

Pricing and Cost Advice

"There is an annual subscription to use this solution."
"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
"This solution is available for free with the opening of a Google account."
"We pay an annual license to use the solution."
"We access the solution through Google Workspace. It is inexpensive to use."
"We are using the free version of Google Hangouts."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"We are using the free version of the solutions."
"The tool's price is high and I would rate it an eight out of ten."
"In our experience, pricing may differ from country to country, with some regions offering more favorable rates due to local payment arrangements."
"It is the standard license which is part of many Office packets."
"I would rate the solution's pricing a nine out of ten."
"It is expensive."
"Microsoft Teams is a cheap solution."
"If you have clients who do not have a computer and are joining with their phones it's an additional fee of $5.00 per user."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Construction Company
16%
Outsourcing Company
13%
Marketing Services Firm
7%
Financial Services Firm
16%
Construction Company
13%
Educational Organization
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise73
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
What is your experience regarding pricing and costs for Microsoft Teams?
When we pay for Microsoft Teams, it is always expensive. I do not know exactly how much the license is, but when we pay, it is always expensive.
What needs improvement with Microsoft Teams?
There are too many features in Microsoft Teams, and I think it is not good. I believe they should have fewer features in Microsoft Teams and limit it to calls, presentations, and sharing, similar t...
What is your primary use case for Microsoft Teams?
My main use cases for Microsoft Teams are for meetings and calls. I have not yet used it for collaboration.
 

Also Known As

No data available
MS Teams
 

Overview

 

Sample Customers

Information Not Available
Honeywll, AIRFRANCE, AccuWeather, Lilly
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: July 2026.
906,960 professionals have used our research since 2012.