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Gemalto Protiva [EOL] vs Symantec Identity Governance and Administration comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 17, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Omada Identity
Sponsored
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
51
Ranking in other categories
User Provisioning Software (4th), Identity Management (IM) (4th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (4th), Customer Identity and Access Management (CIAM) (5th)
Gemalto Protiva [EOL]
Average Rating
7.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Symantec Identity Governanc...
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
66
Ranking in other categories
User Provisioning Software (11th), Identity Management (IM) (25th)
 

Featured Reviews

Lars Henrik Jensen - PeerSpot reviewer
Lead Cyber Security Architect at Ernst & Young
Faced deployment delays and daily errors but have streamlined access reviews and improved termination processes
The deployment of Omada Identity is complex; the product is not brilliantly documented, and it lacks the same level of documentation that could be found for systems such as SailPoint or Saviynt, making it harder to find material or help online, particularly with Omada Cloud. The system performance of Omada Identity is inconsistent; we've been analyzing this issue together with Omada, but we haven't been able to resolve whether the problem lies on their side or my client's side, which causes long response times and long run times in Omada sometimes. Omada Identity does not help deploy IGA within 12 weeks; the time frame for applying the rapid deployment solution was much longer than expected, and I am unsure if it is built on best practices across all systems. When we receive an error or system message from Omada Identity, it's very hard to decode what it means; we have had serious issues in daily imports that we can't explain, indicating a need for improved stability. The comprehensiveness of out-of-the-box connectors that Omada provides differs; the connectors for Microsoft and Salesforce are good, but for SAP, they are basically non-existent.
PC
RAS Team Lead at Produban USA
A cost-effective solution, but the user interface lacks the ability to customize
In the UK, I think that we are one of the biggest utilizers of the service. With the restrictions that it has, I don't think it's got massive upscalability. For general users it is fine, but the scalability could be better. We started with approximately eight and a half thousand users, and we currently have about twelve-thousand people using it. This is used widely across a number of user groups, including administrators, end users, general users, and specific privileged users for two-factor authentication. We do plan to increase the usage of this solution. Our current capacity is fourteen thousand but we will probably grow beyond that.
reviewer2183661 - PeerSpot reviewer
Managing Director at a consultancy with 1-10 employees
Has an easy initial setup process, but its technical support services need improvement
The product's technical support could be better. The integration project requires a lot of technical details, so we need to find it quickly and easily. There was a large community of knowledge in the past. We kept it together and got the results. The community that works around the particular technical issue is shrinking. It used to be a specialized community that would help with the process. These particular areas need improvement. Broadcom is still using a hybrid cloud model, with some workloads on-premises and some in the cloud. They must start with the cloud adoption and move as many workloads to the cloud as possible. The on-premises environment is becoming stable. They need to rebuild that cost and the software. The product's pre-sales, technical support, and installation could also improve.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the automatic provisioning and reconciliation of things like the Active Directory groups and memberships."
"The most appealing aspect of Omada Identity is its self-service upgrade system."
"The most valuable feature of Omada is its API connectivity, which allows seamless integration with various services like SAP, GRC, and Microsoft licenses."
"We don't have to go in and do a lot of the work that we did before. It may have saved us somewhere in the range of 10 to 30 percent of the time we spent on provisioning access."
"The key benefit of Omada Identity is maintaining complete control."
"Omada Identity helps automate reviews of access requests, generating an approval for the manager immediately when a request is created, so that process doesn't take long."
"Its best feature is definitely the process design. It is quite easy and straightforward to design a process."
"The Governance and self-service that can be set up so you can use them yourself to work in the system are the most valuable features. End users can be enabled to help themselves."
"The most valuable feature for us is the ability to use Active Directory groups as virtual containers instead of domains because it means that we can control our access groups better."
"The most valuable aspects of Symantec Identity Governance and Administration are all the features, it is the most complete solution on the market. It has features, such as scanners and portals, it has everything."
"The most valuable features are role-based access and identity provisioning, which allow a single point of user access to multiple places."
"​It has improved our user management. It is definitely streamlined​."
"I like that it is easy to diagnose. It has a version of a virtual appliance so we can download it, run it, configure it, and it would take about 10 to 15 minutes to configure the cluster or so."
"Word mining and risk campaigns are the most valuable features of this solution."
"It has good endpoint support and endpoint connectivity to different versioning endpoints."
"Streamlines user access, consolidates applications."
"What I found most valuable in Symantec Identity Governance and Administration is its simple GUI. It's also easy to deploy compared to other products. With other products, you have to install the Windows version inside the Windows machine on all units, but with Symantec Identity Governance and Administration, it can work offline, so the solution is a little bit easier than other systems."
 

Cons

"Functionality and usability could be improved."
"The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience."
"The web GUI can be improved."
"I would like more training. As someone who is new to this world, I don't feel that the courses Omada provides are good enough. They should also improve the documentation. It is difficult to learn how to use the solution by yourself"
"The backend is pretty good but the self-service request access screen, the GUI, needs improvement. It's an old-fashioned screen. Also, Omada has reports, but I wouldn't dare show them to the business because they look like they're from 1995. I know they are working on these things and that’s good, because they’re really needed."
"There's a challenge with handling large amounts of data in this system."
"If you find an error and you need it fixed, you have to upgrade. It's not like they say, "Okay, we'll fix this problem for you." You have to upgrade. The last time we upgraded, because there was an error in a previous version, we had to pay 150,000 Danish Krone (about $24,000 at the time of this review) to upgrade our systems... That means that we have to pay to get errors fixed that Omada has made in programming the system. I hope they change this way of looking at things."
"The Omada support response time has room for improvement."
"The user interface needs improvement."
"Integration capabilities with other solutions and formats, including JSON, could be improved."
"Symantec is only on-premises, not on the cloud."
"The directory has room for improvement. Also, the dashboards and, in particular, the KPI dashboard that shows the current user’s information needs reworking."
"They provide a framework to develop your own connectors. A connector is a piece of software that integrates with the solutions that are not a part of the support matrix. Currently, it is difficult to create these connectors in this solution. Other solutions, such as NetIQ Identity, provide a better way to create your own connector. Currently, there is no cloud version. It should have a cloud version."
"The support from Symantec Identity Governance and Administration could improve."
"We would like to see integration with analytics. Also, for them to be more efficient regarding discovering and implementing new rules."
"The development process to create this connector is not as easy as I would like."
"The product has a lot of need for improvement. Our issues are being raised back to the vendor as enhancements."
 

Pricing and Cost Advice

"While Omada Identity carries a premium price tag, it proves to be cost-effective."
"The pricing is too high for SMBs."
"It is licensed per managed user per year."
"The pricing for Omada Identity is fair."
"Omada Identity is competitively priced and delivers good value for our money."
"Omada isn't cheap or expensive. The licensing model is flexible. I've only had limited interactions with the Omada sales team, but they were positive. They don't sell the customers more licenses than they need. It's important to accurately forecast future usage. For example, we have many licenses that we don't use because we don't have the identities yet. We pay extra, which isn't good."
"Omada Identity offers a reasonable price point, but it will increase as we transition to the cloud."
"It's a fair price for the on-premises system. Compared with what we had before, it's much cheaper and we get all the modules in one. We tried to go with the cloud, but it was far too expensive."
"This is a cost-effective solution compared to some other products out there."
"The connector is free, and bundled with the product."
"The product has a good price in competition with another product with the same solution."
"Symantec keeps increasing the price. I rate its pricing a seven on a scale of ten."
"The price is based on the number of users."
"The price is flexible for our existing customers."
"Pricing and licensing models are adequate and reasonable."
"Compared to other options, CA products are not that expensive."
"I do not recall the approximate prices or licensing models, although I do so that it was priced per user number."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
10%
Manufacturing Company
9%
Government
6%
No data available
Manufacturing Company
16%
Performing Arts
11%
Computer Software Company
9%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
Large Enterprise42
No data available
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise9
Large Enterprise45
 

Questions from the Community

What do you like most about Omada Identity Cloud?
As an administrator, we benefit from a lot of functionality that is available out of the box, but it is also configur...
What is your experience regarding pricing and costs for Omada Identity Cloud?
I'm not fully aware of the pricing details, which are managed by higher management; however, the product itself is sa...
What needs improvement with Omada Identity Cloud?
There is room for improvement in Omada Identity, primarily in customization for administrators; many custom tasks req...
Ask a question
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What is your experience regarding pricing and costs for Symantec Identity Governance and Administration?
The pricing has been very reasonable, but licensing costs vary based on the customer. It follows a user-based licensi...
What needs improvement with Symantec Identity Governance and Administration?
Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces...
What is your primary use case for Symantec Identity Governance and Administration?
I am a consultant and we consult for identity and network management. We work with Symantec, which is owned by Broadc...
 

Also Known As

Omada Identity Suite, Omada Identity Cloud
Protiva
CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance
 

Overview

 

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing
Exostar, Sunrise Health Region, Baker Tilly, Seattle Children's, SEW-Eurodrive
Acciona, Core Blox, DBS
Find out what your peers are saying about SailPoint, Microsoft, One Identity and others in Identity Management (IM). Updated: October 2025.
879,259 professionals have used our research since 2012.