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Gemalto Protiva [EOL] vs Symantec Identity Governance and Administration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 17, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Gemalto Protiva [EOL]
Average Rating
7.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Symantec Identity Governanc...
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
66
Ranking in other categories
User Provisioning Software (9th), Identity Management (IM) (23rd), Identity Governance Administration (IGA) (8th)
 

Featured Reviews

PC
RAS Team Lead at Produban USA
A cost-effective solution, but the user interface lacks the ability to customize
In the UK, I think that we are one of the biggest utilizers of the service. With the restrictions that it has, I don't think it's got massive upscalability. For general users it is fine, but the scalability could be better. We started with approximately eight and a half thousand users, and we currently have about twelve-thousand people using it. This is used widely across a number of user groups, including administrators, end users, general users, and specific privileged users for two-factor authentication. We do plan to increase the usage of this solution. Our current capacity is fourteen thousand but we will probably grow beyond that.
reviewer2183661 - PeerSpot reviewer
Managing Director at a consultancy with 1-10 employees
Has an easy initial setup process, but its technical support services need improvement
The product's technical support could be better. The integration project requires a lot of technical details, so we need to find it quickly and easily. There was a large community of knowledge in the past. We kept it together and got the results. The community that works around the particular technical issue is shrinking. It used to be a specialized community that would help with the process. These particular areas need improvement. Broadcom is still using a hybrid cloud model, with some workloads on-premises and some in the cloud. They must start with the cloud adoption and move as many workloads to the cloud as possible. The on-premises environment is becoming stable. They need to rebuild that cost and the software. The product's pre-sales, technical support, and installation could also improve.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature for us is the ability to use Active Directory groups as virtual containers instead of domains because it means that we can control our access groups better."
"The most valuable feature for us is the ability to use Active Directory groups as virtual containers instead of domains because it means that we can control our access groups better."
"The Gemalto Protiva suite is really complete as it has smart card managed software, Secure Digital Key, drivers, smart card reader, smart card, OTP readers etc."
"We started off with 10,000 customers on system, it looked good, now we have about 1.6 million customers on the system, no problems at all."
"Automated provisioning removes manual labor and manual provisioning."
"The solution is easy to scale."
"It's provided a centralized platform to manage the lifecycle of all identities across different endpoint systems such as Active Directory, Salesforce, etc."
"The scalability potential is there if a company needs to expand."
"Out-of-the-box the product has a lot of opportunity for configuration and sophisticated identity management capability."
"What Identity Governance does is that it allows us to see the full, big picture of all this inter-connectivity."
"Again, we haven't had any issues from a support perspective, once we've implemented it it's been very solid, people love it and we've saved a lot of money and time from the help desk perspective, so it's been a good investment."
 

Cons

"The user interface needs improvement."
"The user interface needs improvement. It is not obvious where things are; while the cosmetics are ok, the way it's laid out on the screen could be better."
"Despite having a Linux/JBOSS version it does not perform at the same level of proficiency as Windows/.NET."
"We have challenges because of the customization – it's difficult to do upgrades."
"Cloud integration, more flexibility, and interoperability in how components interact with each other and external components need improvement."
"A better information display for the approvals within the workflow would give them more information and the ability to comment back on a request as to why they're rejecting it. We've been telling them we'd like this improvement, and we hope to see it."
"The drawback with the CA Identity Manager is they don't have a connector to HR systems like SAP, or PeopleSoft, or Workday. That's a major drawback with the CA Identity Manager. For that we have to do lots of custom quoting to get data from HR systems. And if they could connect it to GRC systems, that's good to have in an identity product."
"Reporting could be improved."
"Identity manager is very complex and you must have the knowledge and skills required to use it."
"Provisioning has a dependency on Windows.​"
 

Pricing and Cost Advice

"This is a cost-effective solution compared to some other products out there."
"Symantec keeps increasing the price. I rate its pricing a seven on a scale of ten."
"Pricing and licensing models are adequate and reasonable."
"The product has a good price in competition with another product with the same solution."
"Compared to other options, CA products are not that expensive."
"I do not recall the approximate prices or licensing models, although I do so that it was priced per user number."
"The price is based on the number of users."
"The connector is free, and bundled with the product."
"The price is flexible for our existing customers."
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Top Industries

By visitors reading reviews
No data available
Construction Company
12%
Manufacturing Company
11%
Marketing Services Firm
11%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise9
Large Enterprise45
 

Questions from the Community

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What is your experience regarding pricing and costs for Symantec Identity Governance and Administration?
The pricing has been very reasonable, but licensing costs vary based on the customer. It follows a user-based licensing model.
What needs improvement with Symantec Identity Governance and Administration?
Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces for easy deployment. It should also offer bundle installation instead of one by...
What is your primary use case for Symantec Identity Governance and Administration?
I am a consultant and we consult for identity and network management. We work with Symantec, which is owned by Broadcom, and also with Microsoft and Oracle. Additionally, we work with open-source s...
 

Also Known As

Protiva
CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance
 

Overview

 

Sample Customers

Exostar, Sunrise Health Region, Baker Tilly, Seattle Children's, SEW-Eurodrive
Acciona, Core Blox, DBS
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