Mondy.com and Freshsales are competing products in the project management and CRM sectors respectively. While monday.com is favored for its project management capabilities, Freshsales stands out for CRM functionalities, making it a more suitable choice for CRM-specific needs.
Features: Monday.com offers robust project management tools such as customizable boards, automation features, and timeline views, which are beneficial for managing complex workflows. It also includes collaboration tools ideal for team projects. Freshsales excels with features like lead and contact management, deal tracking, and AI-powered insights, which enhance customer relationship management.
Room for Improvement: Monday.com could enhance its user interface for better navigation and integrate more CRM capabilities to expand its functionalities. Freshsales might benefit from improved project management features and more customization options to cater to project-focused users. Additionally, both platforms could work on expanding integration options with other software.
Ease of Deployment and Customer Service: Monday.com provides a straightforward deployment process complemented by comprehensive online resources and dedicated support, making it easy for teams to integrate with existing platforms. Freshsales offers a seamless deployment experience with CRM-focused assistance and strong support services, optimizing implementation for customer engagement strategies.
Pricing and ROI: Monday.com has a flexible pricing model designed to add value in team collaboration, ensuring a moderate setup cost and substantial ROI for project management. In contrast, Freshsales presents competitive CRM pricing, offering a high ROI by enhancing sales efficiency through effective lead management and AI capabilities. The focus of both products reflects their distinct investments in project management and CRM operations respectively.
| Product | Market Share (%) |
|---|---|
| monday.com | 1.5% |
| Freshsales | 0.9% |
| Other | 97.6% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 177 |
| Midsize Enterprise | 25 |
| Large Enterprise | 21 |
Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
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