Freshsales vs Khoros Social Media Management comparison

Freshworks and Khoros are both solutions in the Social CRM category. Additionally, 100% of Freshworks users are willing to recommend the solution, compared to 80% of Khoros users who would recommend it.

Freshsales

Read 13 Freshsales reviews

4,221 Views
3,503 Comparison Views

100% willing to recommend

Khoros Social Media Management

Read 4 Khoros Social Media Management reviews

869 Views
643 Comparison Views

80% willing to recommend

Freshsales

Khoros Social Media Management

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Freshsales and Khoros Social Media Management based on real PeerSpot user reviews.

Find out what your peers are saying about Sprinklr, HootSuite, Sprout Social and others in Social CRM.

To learn more, read our detailed Social CRM Report (Updated: August 2026).

Buyer's Guide

Social CRM

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshsales

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), CRM (12th), Opportunity Management (8th), Sales Force Automation (5th)

Khoros Social Media Management

Average Rating

7.0

Number of Reviews

Ranking in other categories

Social CRM (7th), Social Media Management Solutions (5th)

Featured Reviews

Sumesh Gansar

Product Marketing Manager at Samsung

Centralized CRM has given me a 360-degree view and helps me run smarter, AI-driven sales campaigns

One thing that Freshsales can improve is making it much easier because it is not quite easy for everybody to get a grasp of the entire CRM software. It is quite vast and quite complex. Perhaps more knowledge-based documents can be introduced. Apart from that, I do not have any major complaints. The integration in Freshsales is quite good because it is easily integratable with many other Freshworks software as well as with third-party solutions. The integration is quite good. Perhaps in the reporting feature, it takes some time to process the reports due to the amount of data that it handles. Apart from that, I do not have any major complaints with Freshsales so far.

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Jeffrey Humble

Innovation Designer & Founder at Jeffrey Humble

Real-time social curation has boosted event engagement but still needs better platform-agnostic design

I think that we weren't really good at Mass Relevance and Spredfast; we weren't really good at building a platform-agnostic software tool base. We dealt with a lot of the trends, the ups and downs of one social media platform maybe becoming more popular and trending while another one went down. I think that we probably could have designed the platform to work for any existing social media and any future social media. The security thing, I think we were pretty good about. Trying to get your social media post onto a screen when you're saying a dirty word, for instance, the company always had that security top of mind. I think we just didn't necessarily think like a software company that was going to be around for 20 years. I think there could definitely be some bot control. I'm not sure if that was something we really worked on, but that's definitely a thing to look out for now and what is true, what is verifiable?

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like Freshsales because it's integrated with Shopify which we use to host our website."

"Freshsales is a very comfortable type of CRM with easy customization and user-friendliness, allowing even non-techie individuals to manage their internal pipelines effectively, as it is a highly customizable CRM that suits our business needs, whether for selling products or services."

"Freshsales has impacted us positively; it has saved time, increased sales, and improved customer relationships."

"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."

"The solution is a low-cost CRM product compared to other CRM alternatives."

"The solution's most valuable feature is its well-organized sales cycle, which is important to us."

"Almost everything has been automated through a process-driven approach, such as sending purchase orders, responding to customer emails, or adding values to emails."

"To conclude, the productivity and automation features are the most useful."

More Freshsales pros

"Khoros Social Media Management has positively impacted our organization in that the community management tool has been really helpful to our customers, saving a lot of cases."

"The best features Khoros Social Media Management offers are the analytics, which I thought were very good, and the ability to answer any questions."

"Khoros Social Media Management impacts my organization positively by improving efficiency due to the approvals and the coordination of teamwork."

"We made all kinds of visualizations, and a lot of it was for events, so we would put tweets on TV."

Cons

"It lacks customizability for complex and larger use cases."

"The reporting for this solution across all their products could be improved."

"However, from my experience, I feel that templates should have more options and customizable template features, especially when it comes to importing images into email templates."

"One thing that Freshsales can improve is making it much easier because it is not quite easy for everybody to get a grasp of the entire CRM software."

"However, the support provided by the service team or fresh service team and the customer team of the company is very poor."

"The solution needs to improve the user experience and leads capture."

"I believe the customization options in Freshsales could be improved, particularly regarding themes; the ability to implement our logo into the dashboard would enhance our professional image when dealing with external partners compared to larger MNCs using their internal software."

"The licensing costs should be based on the amount of data and number of clients that one can insert into the application."

More Freshsales cons

"I think that we weren't really good at Mass Relevance and Spredfast; we weren't really good at building a platform-agnostic software tool base."

"I think the main issue is Khoros Social Media Management's interface and the UX design, as it is less modern compared to other social media tools that we were using."

"Customer support has been very good earlier, but recently I feel it has degraded."

Pricing and Cost Advice

"Freshsales is an economical product."

"The price for this solution is good in general, but in Brazil we do pay additional taxes."

"The tool is not that expensive."

"The basic price is affordable. The add ons are expensive."

"If one is a very low price and ten is expensive, I rate the product price as a three."

Information not available

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Top Industries

By visitors reading reviews

Construction Company

16%

Comms Service Provider

16%

Outsourcing Company

11%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	2
Large Enterprise	4

No data available

Questions from the Community

What needs improvement with Freshsales?

See all answers

What is your primary use case for Freshsales?

I primarily use Freshsales as a sales CRM software. It is very easy to use, and it provides me with all the information I need about a contact. That is, it gives me a 360-degree view of my accounts...

See all answers

What advice do you have for others considering Freshsales?

One thing that made it stand out for me is the inbuilt templates that it has for email generation, and I get an AI-powered score for the contact. I call it contact scoring. It gives me a score for ...

See all answers

What is your experience regarding pricing and costs for Khoros Social Media Management?

I liked the pricing model with the point system. I always knew we operated on the budget with points, and we would work with our vendors on what that would look like and we would always allocate fo...

See all answers

What needs improvement with Khoros Social Media Management?

See all answers

What is your primary use case for Khoros Social Media Management?

My main use case for Khoros Social Media Management when I was working there involved developing a lot of social media control tools for brands. The company that I worked at called Mass Relevance w...

See all answers

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Compared 19% of the time

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Compared 13% of the time

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Product Reports

Buyer's Guide

Freshsales

August 2026

Download Freshsales product report

Buyer's Guide

Khoros Social Media Management

August 2026

Download Khoros Social Media Management product report

Also Known As

No data available

Khoros Care, Spredfast

Overview

Freshsales is an intuitive CRM offering automation, AI-driven insights, and integration options with Shopify and Whatsapp, catering to businesses of all sizes with its user-friendly approach.

Freshsales combines essential CRM functionalities like email integration and a robust sales cycle with advanced features such as AI-generated promotion descriptions and deal diversion based on revenue. While Freshsales serves both startups and larger companies with its cost-effective and scalable nature, it faces challenges in reporting and customization. Users often integrate third-party tools like Power BI for enhanced data analysis. Despite limitations in some advanced capabilities, Freshsales remains a viable choice for small to medium businesses seeking efficient sales tracking, pipeline management, and enhanced communication strategies. Its seamless territory management and sophisticated features aid businesses in managing customer interactions and campaigns efficiently.

What are the standout features of Freshsales?

Automation: Streamlines tasks and processes, enhancing efficiency.
AI Promotions: Generates insightful brief descriptions for marketing.
Integration: Connects with platforms like Shopify and Whatsapp for seamless operations.
Sales Cycle: Offers a comprehensive structure for managing sales activities.
Email Integration: Simplifies communication within the sales process.

Why consider Freshsales based on reviews?

User-Friendliness: Appreciated for its easy navigation and functionality.
Scalability: Grows with business needs, adapting to increased demands.
Cost-Effectiveness: Provides valuable features at a competitive price.
Sales Tracking: Offers robust tools for monitoring sales and leads.
Communication Tools: Enhances interaction with potential customers.

In retail, Freshsales aids in managing customer inquiries and tracking transactions through integration with Shopify, improving sales processes. In tech industries, businesses use Freshsales to categorize customer data, while automating communication improves response times. Service-oriented companies leverage the CRM for lead management and follow-up, enhancing customer satisfaction.

Freshworks

Khoros Social Media Management offers an efficient and comprehensive tool for businesses to manage, engage, and analyze their social media efforts effectively, empowering teams to streamline operations across crucial channels.

Known for its robustness, Khoros Social Media Management is used by businesses looking for streamlined workflows and cohesive campaigns. Organizations leverage its extensive analytics to boost engagement and draw actionable insights, supporting decision-making processes through real-time data. Recognized for its integration capabilities, it is popular among marketing teams aiming to unify their digital strategies efficiently.

What are the key features of Khoros Social Media Management?

Advanced Analytics: Detailed insights into social media performance and audience behavior.
Unified Dashboard: Centralized access to all social networks for streamlined management.
Content Calendar: Facilitates strategic planning and scheduling of posts.
Collaboration Tools: Enhances team communication and workflow coordination.
Social Listening: Tracks mentions and trends for better engagement strategies.

What benefits and ROI should users expect when evaluating Khoros Social Media Management?

Increased Engagement: Enhanced interaction with target audiences.
Efficient Resource Allocation: Better time management across social networks.
Data-Driven Decisions: Improved strategy through comprehensive analytics.
Cost-Effectiveness: Potential reduction in marketing expenses through targeted actions.

Khoros Social Media Management is implemented widely across industries such as retail, technology, and pharmaceuticals. Companies in these sectors utilize its capabilities to coordinate marketing campaigns, mitigate risk with real-time monitoring, and ensure compliance with industry regulations. It is particularly beneficial for organizations needing to maintain a consistent brand presence in dynamic market conditions.

Khoros

Sample Customers

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

HP, Rogers, BeyondBank Australia

Find out what your peers are saying about Sprinklr, HootSuite, Sprout Social and others in Social CRM. Updated: August 2026.

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