Head of Community at a tech vendor with 10,001+ employees
Real User
Top 5
Sep 21, 2026
Khoros Forum Platform really needs better anti-spam measures, especially now that everyone is using AI, as AI is a perfect tool to use to combat spam, and at least back in 2024, Khoros was not doing that. Khoros Forum Platform can be improved as, besides the anti-spam measures I mentioned, the interface is not easily customizable, and we had to engage contractors in order to do that. The main problems with Khoros now are that the competition, which is Higher Logic Vanilla and Gainsight, are actively developing and iterating their platforms while Khoros is not, as they laid off all of their development teams. AI is being heavily integrated and leveraged by those other companies and it is not at Khoros. The problems with Khoros are not solvable because the business is not viable any longer. We had a spam problem because we had an open forum at Databricks, where anybody with an email address could join, which meant that the spam bots also could join, and they did. It took Khoros, because of their poor support and lack of AI anti-spam technology, nearly a year from the time I raised the issue till it got resolved, which should have happened in less than a week. Support is another glaring problem and a reason why I would never recommend that platform to anyone.
I think that we weren't really good at Mass Relevance and Spredfast; we weren't really good at building a platform-agnostic software tool base. We dealt with a lot of the trends, the ups and downs of one social media platform maybe becoming more popular and trending while another one went down. I think that we probably could have designed the platform to work for any existing social media and any future social media. The security thing, I think we were pretty good about. Trying to get your social media post onto a screen when you're saying a dirty word, for instance, the company always had that security top of mind. I think we just didn't necessarily think like a software company that was going to be around for 20 years. I think there could definitely be some bot control. I'm not sure if that was something we really worked on, but that's definitely a thing to look out for now and what is true, what is verifiable?
I think the main issue is Khoros Social Media Management's interface and the UX design, as it is less modern compared to other social media tools that we were using. The outdated UX design is the main issue. Khoros Social Media Management has an outdated UX that is not modern and it is not new, so it feels outdated. It would be much better if they had a modern or new UX that follows current trends. Channel functionality could also be an issue with Khoros Social Media Management.
Learn what your peers think about Khoros Social Media Management. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
Khoros Social Media Management offers an efficient and comprehensive tool for businesses to manage, engage, and analyze their social media efforts effectively, empowering teams to streamline operations across crucial channels.Known for its robustness, Khoros Social Media Management is used by businesses looking for streamlined workflows and cohesive campaigns. Organizations leverage its extensive analytics to boost engagement and draw actionable insights, supporting decision-making processes...
Khoros Forum Platform really needs better anti-spam measures, especially now that everyone is using AI, as AI is a perfect tool to use to combat spam, and at least back in 2024, Khoros was not doing that. Khoros Forum Platform can be improved as, besides the anti-spam measures I mentioned, the interface is not easily customizable, and we had to engage contractors in order to do that. The main problems with Khoros now are that the competition, which is Higher Logic Vanilla and Gainsight, are actively developing and iterating their platforms while Khoros is not, as they laid off all of their development teams. AI is being heavily integrated and leveraged by those other companies and it is not at Khoros. The problems with Khoros are not solvable because the business is not viable any longer. We had a spam problem because we had an open forum at Databricks, where anybody with an email address could join, which meant that the spam bots also could join, and they did. It took Khoros, because of their poor support and lack of AI anti-spam technology, nearly a year from the time I raised the issue till it got resolved, which should have happened in less than a week. Support is another glaring problem and a reason why I would never recommend that platform to anyone.
I think that we weren't really good at Mass Relevance and Spredfast; we weren't really good at building a platform-agnostic software tool base. We dealt with a lot of the trends, the ups and downs of one social media platform maybe becoming more popular and trending while another one went down. I think that we probably could have designed the platform to work for any existing social media and any future social media. The security thing, I think we were pretty good about. Trying to get your social media post onto a screen when you're saying a dirty word, for instance, the company always had that security top of mind. I think we just didn't necessarily think like a software company that was going to be around for 20 years. I think there could definitely be some bot control. I'm not sure if that was something we really worked on, but that's definitely a thing to look out for now and what is true, what is verifiable?
I think the main issue is Khoros Social Media Management's interface and the UX design, as it is less modern compared to other social media tools that we were using. The outdated UX design is the main issue. Khoros Social Media Management has an outdated UX that is not modern and it is not new, so it feels outdated. It would be much better if they had a modern or new UX that follows current trends. Channel functionality could also be an issue with Khoros Social Media Management.