Fortinet FortiSIEM vs SymphonyAI IT Service Management comparison

The compared Fortinet and SymphonyAI solutions aren't in the same category. Fortinet is ranked #7 in SIEM , with an average rating of 8.2, and holds a 2.7% mindshare in the category. SymphonyAI is ranked #24 in ISM , and holds a 1.7% mindshare. Additionally, 83% of Fortinet users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

Fortinet FortiSIEM

Read 76 Fortinet FortiSIEM reviews

6,169 Views
4,565 Comparison Views

83% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

1,526 Views
824 Comparison Views

100% willing to recommend

Fortinet FortiSIEM

SymphonyAI IT Service Manag...

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Executive Summary

We performed a comparison between Fortinet FortiSIEM and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about Splunk, Wazuh, IBM and others in Security Information and Event Management (SIEM).

To learn more, read our detailed Security Information and Event Management (SIEM) Report (Updated: February 2026).

Buyer's Guide

Security Information and Event Management (SIEM)

February 2026

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Helped 881,821 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Fortinet FortiSIEM

Average Rating

7.6

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Security Information and Event Management (SIEM) (7th), AI Observability (8th)

SymphonyAI IT Service Manag...

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (26th), IT Asset Management (15th), IT Service Management (ITSM) (24th)

Mindshare comparison

Fortinet FortiSIEM and SymphonyAI IT Service Management aren’t in the same category and serve different purposes. Fortinet FortiSIEM is designed for Security Information and Event Management (SIEM) and holds a mindshare of 2.7%, down 3.0% compared to last year.
SymphonyAI IT Service Management, on the other hand, focuses on IT Service Management (ITSM), holds 1.7% mindshare, up 1.5% since last year.

Security Information and Event Management (SIEM) Market Share Distribution
Product	Market Share (%)
Fortinet FortiSIEM	2.7%
Splunk Enterprise Security	7.1%
Wazuh	6.4%
Other	83.8%

Security Information and Event Management (SIEM)

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
SymphonyAI IT Service Management	1.7%
ServiceNow	15.9%
JIRA Service Management	7.3%
Other	75.1%

IT Service Management (ITSM)

Featured Reviews

SaurabhYadav5

Network Engineer at Ogma Consulting

Comprehensive monitoring boosts security, yet incident management features need expansion

Fortinet FortiSIEM should broaden its remediation part to include more features for incident management. Currently, to manage repetitive incidents or for remediation, I need to use a separate software called FortiSOAR. Additionally, the search functionality in FortiAI should be improved to provide more precise results, making it easier for me to understand what actions need to be taken.

Read full review

Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most fascinating aspect of FortiSIEM is its integration with the MITRE ATT&CK framework."

"Easy alert setup which enables different alerts in different categories."

"Fortinet FortiSIEM provides good detection against advanced threats."

"FortiSIEM provides a single PIN to monitor SOC and NOC. It's a nice tool for integration and monitoring. It provides multiple categories for monitoring based on security designations like low, medium, and high."

"Fortinet FortiSIEM is less costly than other products and is available 24/7."

"It's a very nice solution to work with."

"The most valuable feature of Fortinet FortiSIEM is the user and entity behave as analytics(UEBA). This feature mixes your data and provides useful information based on the behavior of the targeted."

"The ability to write my own parsers for the devices that are not supported by Fortinet is the most valuable feature."

More Fortinet FortiSIEM pros

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"The product has the best features for ITSM."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

Cons

"The interface needs some improvements because it's a bit cumbersome when you're trying to view items. It takes some time to get used to. Additionally, sometimes the scrolling does not work."

"The reporting feature is not very attractive for the upper management and I am not able to perform complex/nested queries."

"Patching is not great - we're not getting the support we'd expect."

"The deployment of the platform took some time to set up and configure."

"The challenge I face with Fortinet FortiSIEM is the lack of support."

"The only drawback is the licensing model. It can get expensive if you want to integrate more solutions."

"Fortinet FortiSIEM is a little out of sight and needs more marketing efforts to be popular in the market."

"Sometimes, if there are changes made by a user on a database server, it can be difficult to get that information on the fly. I would like to see a situation where once I specify a user with the database server I need, and with the changes they have performed on that, I don't need to continue my search pattern to drill down just to get the information."

More Fortinet FortiSIEM cons

"There could be flexibility in terms of customization."

"Integration was a major limitation with SummitAI."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"I would like them to add software inventory in the next release. We don't have that right now."

Pricing and Cost Advice

"This is probably more on the lower cost end of the spectrum compared to competing products. Fortinet's license model is based on events per second, which makes sense, but that's not typical. It makes it very hard to calculate what your costs are going to be as you scale the platform because some log sources, such as firewall logs, are very noisy, and there are lots and lots of events per second, but some of them are not. So, it becomes a bit of a science experiment trying to guess what your costs are going to be as you scale the solution. This is where other competing products perhaps have a more straightforward license model."

"If one is cheap and ten is expensive. I rate the tool's price as an eight out of ten. Compared with Splunk or Oracle, Fortinet is cheap."

"The tool is really expensive. For what the tool does for our team, the price is fair."

"Fortinet FortiSIEM is not an expensive solution."

"Pricing is determined based on the customer's budget."

"The price of the solution is expensive. The license is scalable. If there are 10 devices it is simple to license."

"The price of Fortinet FortiSIEM is a lot less when compared to other solutions."

"Its price can be better. We are Fortinet partners, so we can get discounts, but its price can be an issue at the beginning for others. There is a licensing scheme for every case. There are three licensing schemes that we can choose from."

More Fortinet FortiSIEM pricing and cost advice

"We have a regular license."

"The product's cost is average."

"SummitAI IT Management Suite's pricing is a bit expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Financial Services Firm

Comms Service Provider

Manufacturing Company

15%

Government

Computer Software Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	34
Midsize Enterprise	22
Large Enterprise	24

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	6
Large Enterprise	3

Questions from the Community

What do you like most about Fortinet FortiSIEM?

Fortinet FortiSIEM needs to provide better API integrations to users.

See all answers

What is your experience regarding pricing and costs for Fortinet FortiSIEM?

My experience with pricing, setup cost, and licensing for Fortinet FortiSIEM is wonderful, as it offers an excellent license compared to other vendors.

See all answers

What needs improvement with Fortinet FortiSIEM?

Fortinet FortiSIEM is great overall. Performance could be enhanced, but I do not wish to elaborate on needed improvements.

See all answers

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Comparisons

Splunk Enterprise Security vs Fortinet FortiSIEM

Compared 8% of the time

IBM Security QRadar vs Fortinet FortiSIEM

Compared 8% of the time

Wazuh vs Fortinet FortiSIEM

Compared 6% of the time

ManageEngine Log360 vs Fortinet FortiSIEM

Compared 5% of the time

LogRhythm SIEM vs Fortinet FortiSIEM

Compared 5% of the time

More Fortinet FortiSIEM Competitors

ServiceNow vs SymphonyAI IT Service Management

Compared 27% of the time

Vision Helpdesk vs SymphonyAI IT Service Management

Compared 11% of the time

Scalable Software Asset Vision vs SymphonyAI IT Service Management

Compared 7% of the time

Zendesk vs SymphonyAI IT Service Management

Compared 5% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 5% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

Fortinet FortiSIEM

February 2026

Download Fortinet FortiSIEM product report

Buyer's Guide

IT Service Management (ITSM)

January 2026

Download SymphonyAI IT Service Management product report

Also Known As

FortiSIEM, AccelOps

Summus IT Management Suite

Overview

FortiSIEM (formerly AccelOps 4) provides an actionable security intelligence platform to monitor security, performance and compliance through a single pane of glass.

Companies around the world use FortiSIEM for the following use cases:

Threat management and intelligence that provide situational awareness and anomaly detection
Alleviating compliance mandate concerns for PCI, HIPAA and SOX
Managing “alert overload”
Handling the “too many tools” reporting issue
Addressing the MSPs/MSSPs pain of meeting service level agreements

Fortinet

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

FortiSIEM has hundreds of customers worldwide in markets including managed services, technology, financial services, healthcare, and government. Customers include Aruba Networks, Compushare, Port of San Diego, Cleveland Indians, Infoblox, Healthways, and Referentia.

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

Security Information and Event Management (SIEM)

February 2026

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