We performed a comparison between Fortinet FortiSIEM and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Splunk, Wazuh and others in Security Information and Event Management (SIEM)."The native integration of the Microsoft security solution has been essential because it helps reduce some false positives, especially with some of the impossible travel rules that may be configured in Microsoft 365. For some organizations, that might be benign because they're using VPNs, etc."
"Its inbuilt Kusto Query Language is a valuable feature. It provides the flexibility needed to leverage advanced data analytics rules and policies and enables us to easily navigate all our security events in a single view. It helps any user easily understand the data or any security lags in their data and applications."
"The solution has features that helped improve the security posture of our clients. It provides the ability to correlate a large variety of log sources very cost-effectively, especially for Microsoft sources."
"It is always correlating to IOCs for normal attacks, using Azure-related resources. For example, if any illegitimate IP starts unusual activity on our Azure firewall, then it automatically generates an alarm for us."
"The machine learning and artificial intelligence on offer are great."
"It is able to connect to an ever-growing number of platforms and systems within the Microsoft ecosystem, such as Azure Active Directory and Microsoft 365 or Office 365, as well as to external services and systems that can be brought in and managed. We can manage on-premises infrastructure. We can manage not just the things that are running in Azure in the public cloud, but through Azure Arc and the hybrid capabilities, we can monitor on-premises servers and endpoints. We can monitor VMware infrastructure, for instance, running as part of a hybrid environment."
"We can use Sentinel's playbook to block threats. It covers all of the environment, giving us great visibility."
"We’ve got process improvement that's happened across multiple different fronts within the organization, within our IT organization based on this tool being in place."
"The solution’s IP database is awesome."
"The interface is very easy to use. The connector in the core has FortiSIEM support from the vendor."
"The advanced agents used to collect logs have been most valuable. We have also made use of the advanced intelligence this solution offers."
"FortiSIEM's best features are the dashboards and customization."
"Fortinet FortiSIEM's most valuable feature is the simplicity in handling multi-tenancy and the ability to switch between different clients at the same time. That was handled flawlessly."
"Analytics. It can provide log information from the device. With log information, I can see if there is a threat"
"I like FortiSIEM because it integrates natively with our other Fortinet solutions and the Fortinet Fabric, but it also integrates with Cisco, Palo Alto and other security fabrics."
"The solution is easy to use and user-friendly."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The product has the best features for ITSM."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"Its documentation is not so simple. It is easy for somebody who is Microsoft certified or more closely attached to Microsoft solutions. It is not easy for those who are working on open-source platforms. There isn't a central point where everything is documented, and there is no specific training or certification."
"The solution could be more user-friendly; some query languages are required to operate it."
"The dashboards can be improved. Creating dashboards is very easy, but the visualizations are not as good as Microsoft Power BI. People who are using Microsoft Power BI do not like Sentinel's dashboards."
"Microsoft Sentinel is relatively expensive, and its cost should be improved."
"If Sentinel had a graphical user interface, it would be easier to use. I would also like it to be more customizable."
"Sometimes, we are observing large ingestion delays. We expect logs within 5 minutes, but it takes about 10 to 15 minutes."
"They could use some kind of workbook. There is some limitation doing the editing and creating the workbook."
"It would be good to have some connectors for third-party SIEM solutions. Many customers are struggling with the integration of Azure Sentinel with their on-premise SIEM. Microsoft is changing the log structure many times a year, which can corrupt a custom integration. It would be good to have some connectors developed by Microsoft or supply vendors, but they are not providing such functionality or tools."
"The performance can be improved. Sometimes it takes a long time to fetch data."
"FortiSIEM could be better integrated with other vendors."
"The dashboard needs to improve."
"They need to integrate better with Cisco and Palo Alto."
"Our team tried configuring MS SQL database logs with Fortinet FortiSIEM, but it did not work for some time."
"It's difficult to integrate unsupported devices with FortiSIEM compared to QRadar. It's easier to integrate and develop processes in QRadar. It's harder to develop a custom process in FortiSIEM."
"The support of the product changed recently, and I don't think it's for the better. They should work to improve the support they offer to clients."
"The policy editing should be easier. Right now, it's too hard."
"There could be flexibility in terms of customization."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
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Fortinet FortiSIEM is ranked 8th in Security Information and Event Management (SIEM) with 63 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. Fortinet FortiSIEM is rated 7.6, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Fortinet FortiSIEM writes "It's cheaper than other solutions with the same features but lacks integration with many third-party vendors". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Fortinet FortiSIEM is most compared with IBM Security QRadar, Splunk Enterprise Security, LogRhythm SIEM, Wazuh and ThousandEyes, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
We monitor all Security Information and Event Management (SIEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
