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Fortinet FortiAuthenticator vs Tools4ever HelloID comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiAuthenticator
Ranking in Single Sign-On (SSO)
10th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
65
Ranking in other categories
Authentication Systems (5th), Identity Management (IM) (14th), Multi-Factor Authentication (MFA) (2nd)
Tools4ever HelloID
Ranking in Single Sign-On (SSO)
17th
Average Rating
9.8
Reviews Sentiment
7.6
Number of Reviews
4
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (26th)
 

Mindshare comparison

As of October 2026, in the Single Sign-On (SSO) category, the mindshare of Fortinet FortiAuthenticator is 3.8%, down from 5.5% compared to the previous year. The mindshare of Tools4ever HelloID is 1.7%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Single Sign-On (SSO) Mindshare Distribution
ProductMindshare (%)
Fortinet FortiAuthenticator3.8%
Tools4ever HelloID1.7%
Other94.5%
Single Sign-On (SSO)
 

Featured Reviews

reviewer2848395 - PeerSpot reviewer
Technical Business Development Manager at a outsourcing company with 501-1,000 employees
Multi-factor security has improved device protection but still needs broader application coverage
Fortinet FortiAuthenticator could be improved in its cost structure. Although it is not expensive, other solutions offer more value for less money. Cisco Duo provides better value in this regard and connects to web applications much more easily, scaling effectively in that sense. While I have never used Cisco Duo to secure other devices in IoT environments, I know Cisco Duo is capable of doing so, whereas Fortinet FortiAuthenticator cannot. Additionally, Cisco Duo is also cheaper. These are the main reasons why we switched away from Fortinet FortiAuthenticator, as it was very limited compared to other solutions available. Fortinet FortiAuthenticator was primarily missing the ability to scale to web applications.
A flexible solution for application management, and facilitated centralization of our IAM
We use HelloID for ourselves and clients, so we need to manage a lot of client environments at once. Functionality to manage this situation is not yet available. When something needs to be changed with the sign-on policies, we have to apply this manually to every client environment that we have.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Features the addition and removal of access as needed for the VPN."
"This is a very important product if a company wants to use a VPN."
"FortiAuthenticator centralizes the management and storage of user identity information, thereby increasing the efficiency of administration and increasing the control over who accesses the network."
"If you want a more efficient way to manage two-factor authentication for your users, or implement the unit as a cluster member role, the FortiAuthenticator can be incorporated very well into your environment."
"We use multi-factor authentication for enhancing security."
"The initial setup of Fortinet FortiAuthenticator is easy."
"The product is stable and reliable."
"The solution is stable; I installed it two years ago, and we rarely check the internet for changes because it's really stable and we don't have problems."
"The thing we like the most is that this software is so easy to use; you don't need to be a specialist in Identity and Access Management solutions to understand the software and configure it."
"The Single Sign-On capabilities are endless and we haven't found a single app so far that couldn't be set up for SSO."
"The most valuable feature is the option to use SSO from different sources such as Microsoft AD, ADFS, Azure AD, SAML, form-based, etc."
"By giving users the ability to fully manage their own workspace, while still being able to monitor and administer such actions, we can focus on new-business and projects as we like."
"This solution helped us with centralizing our IAM; it was spread out over many places, and now we can easily control who has access to which client or client application."
 

Cons

"If two-factor authentication is needed also for the end-devices, for example endpoints or servers, I think FortiAuthenticator is not yet the most mature solution."
"There is room for improvement in stability and support."
"They could expand FortiAuthenticator's capabilities to accommodate a broader range of environments."
"The customization capability of Fortinet FortiAuthenticator is not very flexible."
"The technical support team is bad."
"I would like to see support for more credential authentication protocols."
"The only way the solution could be improved is if it were cheaper."
"One of our clients has faced a lot of issues with FortiAuthenticator. For example, one of the devices restarted by itself, and the database was corrupted."
"When something needs to be changed with the sign-on policies, we have to apply this manually to every client environment that we have."
"Sometimes it generates a username that is not unique, but at the time of this writing, it is not possible to generate a new one that is unique."
"I would like to have the built-in provisioning module improved."
"Integration with other Tools4ever applications such as SSRPM and IAM would be nice."
 

Pricing and Cost Advice

"When we buy the Fortinet FortiAuthenticator device there is a comparison between price and security."
"The solution is not very expensive."
"Between paying them to help with the configuration, the box itself, and the support, it came to like $12,500, including a three-year service agreement."
"The product could be more competitively priced."
"The licensing structure is cost-effective for us compared to some of the other solutions that have recurring monthly costs."
"We pay for licensing on a yearly basis."
"I would start off with a VM including the base license and scale according to the number of users you need to authenticate."
"I price of the solution is expensive."
"In terms of costs and pricing, this solution is worth every penny."
"Since HelloID is very reasonably priced, the return-on-investment is fast."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Comms Service Provider
11%
Outsourcing Company
9%
Construction Company
9%
Outsourcing Company
20%
Construction Company
12%
Comms Service Provider
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise19
Large Enterprise11
No data available
 

Questions from the Community

What needs improvement with Fortinet FortiAuthenticator?
Fortinet can make Fortinet FortiAuthenticator better by having a cloud version of it. Currently, Fortinet FortiAuthenticator is only available for on-premises, and it is an on-premises solution. It...
What is your primary use case for Fortinet FortiAuthenticator?
Fortinet FortiAuthenticator is primarily used for authenticating admin users, including remote admin use cases. Remote admin use cases utilize Fortinet FortiAuthenticator to securely authenticate a...
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Also Known As

FortiAuthenticator
HelloID
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Willis Independent School District, David Douglas School District
Find out what your peers are saying about Fortinet FortiAuthenticator vs. Tools4ever HelloID and other solutions. Updated: September 2026.
915,287 professionals have used our research since 2012.