We performed a comparison between Everbridge IT Alerting and Splunk Cloud Platform based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes."
"I manage the platform, and I don't really use it. The scheduling aspect of it is valuable where you create your groups and then either manually or via API call, you can initiate an alert. It'll look at the schedule and only contact those people who are on-call. So, it takes the guesswork out."
"Powerful conference bridging that rigorously reaches out to stakeholders, which saves time working an issue. The mobile app provides ease of use for our resolvers and mobile push has proven quick and reliable. It also gives us flexibility around creating sometimes complex shifts within an on-call calendar."
"Valuable features include incident management and ease of integrations."
"The most valuable feature is automated escalation, as it eliminates a manual process which is prone to errors."
"The most valuable feature is the support calendars."
"It just runs. I do not think we have had a single outage; nothing. There has not been a single issue with it in the time that we have had it running. It just works."
"You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it."
"Splunk Cloud Platform's most valuable features are enterprise security and ticketing integration."
"Everything is maintained by the Splunk support team. Users do not have to maintain any physical servers. They do not have to maintain indexes and searches. It reduces a lot of work on the user side."
"Splunk helped reduce our mean time to resolve by around 60%."
"It's made searching for data easier. Users like it. We're still in the migration process, but overall, it's a lot easier to use."
"Index manager is most valuable because we do not have to bother about internal storage. It is all managed by the Splunk team."
"The Splunk search is powerful compared to similar solutions. We get millions of data points within seconds."
"The data management and instant search features are the most valuable ones for us, as they allow us to instantly retrieve information needed for reports and security compliance."
"The solution is user friendly and has extensive uses."
"The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple."
"Lacks ability to customize messages."
"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."
"The company would like to have super detailed analytics, as we integrate this with our security software."
"An ability to get to the database that houses our information would be great. Currently, we are at the mercy of Everbridge and, if they do not have the function built, we cannot gather the information that we would like."
"I've worked closely with Everbridge teams in my previous positions too, and the one thing I would like to see is the distance. You have to measure it, and it's not really accurate. If we could have a general distance within the alert itself to tell us where the closest asset is, it would be useful. That's one thing I'd like to see."
"The ability for members to change their schedules, and change the person their swapping with, could use improvement. The GUI is a little tough to navigate. It's not very straightforward when someone is trying to change schedules."
"An incident management feature would be nice because, as it stands now, you select different items when you're filling out a form to launch a notification. If those were more conditional it would help. Right now it just puts out whatever you put into the form, whereas, if you could specify a "yes" or "no" and it would input a different verbiage, that would be nice to have, instead of having to spell out all the verbiage."
"They can streamline the process of creating custom apps."
"The only thing I would say is an issue is the cost. It matches other products. The costs can be justified for the value that we gain. The entire threat analysis stack should come in a bundle. If the cost was matchable with other products I think Splunk would pick up in the market."
"When it comes to the integrations with the other platforms, there is a little bit of a lag in the observability part, making it an area where improvements are required."
"The administration could use improvement. We have to rely on support more often than we're used to."
"The search for bulk data needs to be improved. When we were looking for the flow, we had to search really hard. I wanted to request the Splunk team to add some features for better search because getting the flow of the bulk data was sometimes hard."
"Support is the bigger issue when we have a problem. When we need their help, it takes weeks or months to actually get resolved."
"The pricing model makes the product costly."
"The training models can only be accessed for 30 days, even if it is paid training."
Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while Splunk Cloud Platform is ranked 4th in IT Alerting and Incident Management with 36 reviews. Everbridge IT Alerting is rated 8.8, while Splunk Cloud Platform is rated 8.0. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of Splunk Cloud Platform writes "Does not require backend maintenance, is easily integrated and utilized". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, ServiceNow, OnSolve Platform for Critical Event Management, xMatters and Opsgenie, whereas Splunk Cloud Platform is most compared with Wazuh, Splunk Enterprise Security, Fortinet FortiAnalyzer, AppInsights and Check Point Security Management. See our Everbridge IT Alerting vs. Splunk Cloud Platform report.
See our list of best IT Alerting and Incident Management vendors.
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