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Everbridge IT Alerting pros and cons

Vendor: Everbridge
4.4 out of 5
512 followers
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Pros & Cons summary

Everbridge IT Alerting enhances communication by efficiently tracking conference calls and automating notification rules. Simple escalation workflows ensure prompt issue resolution, improved further by integrations with platforms such as ServiceNow and Slack. Real-time alerting accelerates response times, and customizable scheduling aids on-call management. However, enhancements are needed in cost structure flexibility, integration capabilities, analytics, and external communications to better meet user expectations.

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Prominent pros & cons

PROS

Everbridge IT Alerting provides powerful conference bridging that rigorously reaches out to stakeholders, saving time on issue resolution.
The platform supports extensive scheduling capabilities and integrates seamlessly with major ticketing systems like ServiceNow.
The automation of escalation processes eliminates manual errors, and customizable on-call rotations save significant management time.
Email integration and ingestion features streamline incident management, saving hundreds of man-hours in ticket generation.
Everbridge IT Alerting offers versatile notification capabilities, enabling rapid mass notifications and team mobilization across regions.

CONS

Everbridge IT Alerting's cost structure could be simpler.
The lack of detailed analytics and sophisticated reporting is a limitation.
The mobile app struggles to display published calendars efficiently via the Member Portal.
Integration with incident management tools is inadequate, partly due to issues with libraries provided by Everbridge.
There is a limitation on SMS message length, requiring links for longer messages.
 

Everbridge IT Alerting Pros review quotes

it_user741570 - PeerSpot reviewer
Jun 11, 2018
Even in the first few months, we realized some of those benefits around shortening the time to resolution.
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RB
Mar 26, 2019
You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it.
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DT
Sep 27, 2020
The most valuable feature is the support calendars.
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Everbridge IT Alerting
July 2025
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CQ
Nov 11, 2019
By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster.
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DV
Dec 2, 2018
Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes.
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MW
Jun 24, 2019
It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly.
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Manager32cf - PeerSpot reviewer
Oct 4, 2018
The email integration, the ability to launch from other programs using email triggers, was the primary reason we got the solution and it's been really helpful
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reviewer949713 - PeerSpot reviewer
Dec 5, 2018
The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list.
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it_user860868 - PeerSpot reviewer
Apr 22, 2018
We have been able to use it to track and verify that people are on the bridge.
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reviewer1846215 - PeerSpot reviewer
Apr 25, 2022
I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful.
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Everbridge IT Alerting Cons review quotes

it_user741570 - PeerSpot reviewer
Jun 11, 2018
A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature.
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RB
Mar 26, 2019
The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident.
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DT
Sep 27, 2020
I would like to have a little bit more flexibility in the member portal.
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Buyer's Guide
Everbridge IT Alerting
July 2025
Free Report: Everbridge IT Alerting Reviews and More
Learn what your peers think about Everbridge IT Alerting. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
DOWNLOAD NOW
860,632 professionals have used our research since 2012.
CQ
Nov 11, 2019
The initial setup was very complex. We did not have a very good experience with our initial deployment. Most of this was due to customizations in our ServiceNow instance.
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DV
Dec 2, 2018
With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we need, page out, and we're good. A lot of time it requires multiple page-outs. Being restricted to those three phases, there's no way to say, "I want this variable to be persistent, and this one to not be." ...I would like to see a bit more flexibility and tighter control over the templates and the variables you can create.
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MW
Jun 24, 2019
What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group. IBM is an outside vendor for us, and we have IBM CEs who come in on a regular basis. If there's a problem, we call those vendors in. That should be tied into the system where we can say that vendors A, B, and C have these users and we want them available to come into the office when there's an issue. We want to be able to alert them in the same way we alert internally.
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Manager32cf - PeerSpot reviewer
Oct 4, 2018
An incident management feature would be nice because, as it stands now, you select different items when you're filling out a form to launch a notification. If those were more conditional it would help. Right now it just puts out whatever you put into the form, whereas, if you could specify a "yes" or "no" and it would input a different verbiage, that would be nice to have, instead of having to spell out all the verbiage.
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reviewer949713 - PeerSpot reviewer
Dec 5, 2018
There is some room to improve the initial-rollout functions which are a little bit painful.
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it_user860868 - PeerSpot reviewer
Apr 22, 2018
The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure.
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reviewer1846215 - PeerSpot reviewer
Apr 25, 2022
I've worked closely with Everbridge teams in my previous positions too, and the one thing I would like to see is the distance. You have to measure it, and it's not really accurate. If we could have a general distance within the alert itself to tell us where the closest asset is, it would be useful. That's one thing I'd like to see.
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Show 10 more reviews (out of 23)

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