Everbridge IT Alerting pros and cons

The most valuable feature is the support calendars.

I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful.

The post mortem reports are descriptive, indicating who joined the call and when.

A robust solution with multiple modules that can be leveraged.

I would like to have a little bit more flexibility in the member portal.

I've worked closely with Everbridge teams in my previous positions too, and the one thing I would like to see is the distance. You have to measure it, and it's not really accurate. If we could have a general distance within the alert itself to tell us where the closest asset is, it would be useful. That's one thing I'd like to see.

The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple.

Lacks ability to customize messages.