We compared ESET PROTECT Enterprise and SentinelOne Singularity Complete based on our users' reviews in six categories. We reviewed all of the data, and you can find the conclusion below.
Features: ESET PROTECT Enterprise is praised for its performance and intuitive, powerful management interface, with dynamic folders and group capabilities. SentinelOne Singularity Complete is praised for its dependable threat prevention and ability to reverse ransomware file encryption.
Room for Improvement: ESET PROTECT Enterprise users have suggested that file downloads should be enabled in ESET File Security. They also want more automation and better dashboard reporting. SentinelOne could improve its automation, machine learning, and AI capabilities while improving reporting and integration.
Ease of Deployment: ESET PROTECT Enterprise is generally considered easy to set up, but some users struggled with proxy configuration. On-prem setups take longer and require additional configuration, but cloud setups are problem-free. Users find the initial setup for SentinelOne Singularity Complete to be quick and painless, with helpful support from the vendor team.
Service and Support: Customers have had positive experiences with ESET’s customer service, rating it highly. Customers have been pleased with SentinelOne’s customer service. Reviews highlighted the support team’s responsiveness and efficiency.
Pricing: ESET PROTECT Enterprise offers low licensing costs. Users find its pricing reasonable. Some reviewers thought SentinelOne Singularity Complete is reasonably priced and competitive, while others say it’s costlier than many alternatives.
ROI: Users said that ESET PROTECT Enterprise delivered a positive ROI. SentinelOne Singularity Complete yields an ROI by saving money and protecting against ransomware attacks. Other users noted its valuable dashboard data and low CapEx requirements.
Comparison Results: ESET PROTECT Enterprise is an affordable solution that is highly regarded for its impressive performance, resource efficiency, and hassle-free setup. At the same time, users say ESET PROTECT Enterprise could enhance its file downloading capability and automation. SentinelOne Singularity Complete is considered a comprehensive, dependable solution with advanced features, such as the ability to reverse ransomware encryption. Users also praised its painless setup process and responsive customer support. At the same time, Singularity Complete received mixed reviews for pricing. Users also asked for better reporting and AI/ML capabilities.
"All of the security components are valuable including, antiphishing, antispam, and stage three antivirus."
"In Microsoft 365 vendor products, monitoring and connectivity across all Microsoft and third-party connectors enable viewing of all activity within those environments."
"The attack simulation is excellent; initially, this feature wasn't very robust, but Microsoft improved what we could achieve with it. We can now customize our practice phishing emails and include our company logo, for example. Attack simulation also helps integrate with third-party solutions where applicable and provides an overview of our security architecture through testing. The summary includes areas for improvement in our protection and what steps we need to take to get there."
"The most valuable feature is probably the aggregation and correlation of the different telemetry points with Defender for Identity, Defender for Endpoint, and Defender for Cloud Apps. All of these various things are part of that portal. We've wanted that single pane of glass for years."
"The unified view of the threat landscape on a central dashboard is the most valuable feature."
"The integration with other Microsoft solutions is the most valuable feature."
"The EDR and the way it automatically responds to ransomware and other attacks are valuable features."
"We also use Microsoft Sentinel, Defender for Cloud, Defender for Identity, and Microsoft Defender for Cloud Apps. They are all integrated and it was very easy to integrate them. In my experience with the integrations, it was just a click of a button and things were integrated. It's just a button."
"The most valuable feature of ESET Protect is the security while accessing any transaction, such as online banking systems. When I access a banking website a new browser opens which is more secure, which I find very useful."
"It's helped us with restrictions and knowing which users we can provide permissions to and which users we need to restrict."
"ESET PROTECT Enterprise is reliable."
"I like the dynamic groups feature. They give the ability to filter endpoint machines by any parameter, software, or hardware inventory, and that's a significant advantage when you need to, for example, automate a secondary firewall profile for endpoints outside your network. Or if you want to automatically isolate the computer from the rest of the network if the ransomware is found."
"The most valuable features of ESET File Security are the performance and it doesn't take too many resources."
"We can easily manage resources, disable or enable clients and update them."
"The solution doesn't have high memory usage."
"The product enabled Zero-Day Protection for our environment. We never encountered any issues regarding threats."
"The solution offers excellent detection and integration capabilities."
"The threat detection and prevention capabilities are valuable, providing development programming support that enables us to perform fair investigations."
"It delivers the type of security which we were hoping for, since we have a lot of different endpoint users utilizing different types of software. We have people who only use Office software, like email, Word, and PDFs. Then, we have people who use some applications that other people wrote. We also write applications in-house using people who develop software. Therefore, we have some machines using very high-end developer software for mechanical development, electronic development, and software development. Those users are used to managing their PC on their own. The centralize platform allows us to differentiate between those three groups of people. We have overall control and can oversee the security levels at all the endpoints. They have not yet been blocked in any way when performing the functions"
"The most valuable features are forensic investigation and ransomware prevention."
"When there is an incident, the solution's Storyline feature gives you a timeline, the whole story, what it began with, what it opened, et cetera. You have the whole picture in one minute. You don't need someone to analyze the system, to go into the logs. You get the entire picture in the dashboard. The Storyline feature has made our response time very fast because we don't need to rely on outside help."
"Another valuable feature is that if a machine is infected, one that may infect other computers within the network, we have the capability of segregating that machine in the network so that it remains connected to the internet but is cut off from the other machines in the network. That helps prevent spreading of the infection. That's a very unique feature, one I have not seen in the last 10 to 15 years from any other antivirus program. That's amazing."
"The portal is the most valuable feature because it provides us with a single pane of glass view and is highly intuitive."
"The solution is extremely stable."
"When discussing the secure score, which includes overviews and recommended actions, some of these recommended actions are not applicable to us, particularly those related to Microsoft Internet Explorer, which we do not use in any of our environments."
"Advanced attacks could use an improvement."
"At times, there may be delays in the execution of certain actions and their effects."
"The web filtering solution needs to be improved because currently, it is very simple."
"The documentation on their website is somewhat outdated and doesn't show properly. I wanted to try a query in Microsoft Defender 365. When I opened the related documentation from the security blog on the Microsoft website, the figures were not showing. It was difficult to understand the article without having the figures. The figures were there in the article, but they were not getting loaded, which made the article obsolete."
"The Defender agent itself is more compatible with Windows 10 and Windows 11. Other than these two lines, there are so many compatibility issues. Security is not only about Microsoft. The core technical aspects of it are quite good, but it would be good if they can better support non-Microsoft solutions in terms of putting the agents directly into VMware and other virtualization solutions. There should be more emphasis on RHEL and other operating systems that we use, other than Windows, in the server category."
"At times, when we have an incident email and we click on the link for that incident, it opens a pop-up, but there is nothing. It has happened a couple of times."
"This solution could be improved if it included features such as those offered by Malwarebytes."
"I would like to see more in managing mobile devices in an on-premise solution. The latest news I've heard is that ESET drops mobile management module development for the on-prem version. It's moving to the cloud. Like in endpoint client protection, I would also like to see more of the vulnerability management features and additional app control functionality in ESET Protect."
"The availability and sustainability could also be improved."
"ESET Protect could improve the performance. The performance of the home computers and laptops becomes slow due to their heavy software load. It would be a benefit to make a lighter version of the software which does not have any impact on the performance of the computer's hardware."
"I would like to see more features on the reporting side of things."
"The solution can be quite technical and therefore is challenging for new users."
"In terms of management accounts, there's a lot of manuals that seem to be mixed up. Sometimes, it's a little bit confusing."
"The tool is complex and expensive."
"Its automation can be improved."
"The only problem I have is they don't manually review the threat files. That's the only thing I'm concerned about."
"SentinelOne Singularity Complete should focus on analytical data. Backend aggregation can make things faster in the front end."
"The previous vendor had a lot more features and capabilities under the license. For example, I lost DLP as Sentinel One does not have DLP."
"In automation, if we could schedule when we run the task and on which systems we want to run the task, it would improve automation."
"They have tiers of support like most companies do. For the first three years, we had the top tier of their support and we would get a response from a technician quickly. We didn't have many things we had to ask of them. They would be very quick. We are now one tier down from that. The SLA for us is no longer within an hour or two. It's within half a day or something like that. As far as if I do ask a question of them, it is a little slower than what it used to be. I understand that we're at a lesser tier, but sometimes it feels like that could be a little better. I have to preface that by specifying that we're no longer paying for their top tier support."
"In terms of improvement, the documentation could be better. I would also like to see SingularityOne compatibility with Huntress, and the tighter integration between them would bring more to the table."
"Something we are looking forward to is the ability of the SentinelOne backend to ingest data from other sources. Now that they are moving to the Singularity data lake, we are looking forward to being able to query data that is not just collected by SentinelOne endpoint agents. We are looking forward to being able to query against all data that we are ingesting into that backend."
"They can just continue adding more integrations with these big brands and software security products."
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ESET PROTECT Enterprise is ranked 14th in Anti-Malware Tools with 10 reviews while SentinelOne Singularity Complete is ranked 2nd in Anti-Malware Tools with 176 reviews. ESET PROTECT Enterprise is rated 9.0, while SentinelOne Singularity Complete is rated 8.8. The top reviewer of ESET PROTECT Enterprise writes "Constantly improving their online resources to make it easier for new users to work with it". On the other hand, the top reviewer of SentinelOne Singularity Complete writes "Provides peace of mind and is good at ingesting data and correlating". ESET PROTECT Enterprise is most compared with ESET Endpoint Protection Platform, Wazuh, Microsoft Defender for Endpoint, Avira Antivirus and Cybereason Next-Generation Antivirus, whereas SentinelOne Singularity Complete is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Darktrace, ThreatLocker Protect and Datto Endpoint Detection and Response (EDR). See our ESET PROTECT Enterprise vs. SentinelOne Singularity Complete report.
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