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ESET Endpoint Protection Platform vs Trend Micro ScanMail comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ESET Endpoint Protection Pl...
Ranking in Anti-Malware Tools
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
102
Ranking in other categories
Endpoint Protection Platform (EPP) (17th), Advanced Threat Protection (ATP) (15th)
Trend Micro ScanMail
Ranking in Anti-Malware Tools
18th
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Anti-Malware Tools category, the mindshare of ESET Endpoint Protection Platform is 2.8%, down from 6.4% compared to the previous year. The mindshare of Trend Micro ScanMail is 0.7%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Anti-Malware Tools
 

Featured Reviews

Tarkan GU - PeerSpot reviewer
Protects against threats and helps with ransomeware but needs optimization for lower resource usage
We are using ESET products for our clients, especially for entry-level protection tools. The demand for these tools is primarily coming from our clients, and we sometimes propose them to our clients as well We install the product in a standard way as a product. The primary purpose is to protect…
Jaffar Ali - PeerSpot reviewer
Ensures continuous protection with real-time scanning of emails and mailboxes
ScanMail needs improvement in its reporting, as it is currently weak in some areas. Additionally, the response time of their technical support is slow and needs enhancement. Overall, Trend Micro's technical support has deteriorated, and pricing is another area that requires attention. The list pricing is high, and we lose deals against competitors because of this. Trend Micro should consider reducing their prices, especially for large customers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is very lightweight and does not consume that much processor in terms of CPU utilization. The centralized management system is very good."
"The stability is great."
"Ransomware protection is embedded in the solution."
"We have not picked up a bug yet, because we use ESET, which is a tried and proven system."
"Advanced level endpoint firewall, which helps to block unwanted and malicious traffic."
"The most valuable feature of ESET Endpoint Security performance."
"The inspection feature allows complete monitoring"
"The most valuable feature of this solution is the ease of use."
"The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs."
"Its integration with mail platforms is valuable."
"The analysis part is good."
"The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs."
"It does the job. Even when our clients have a very high rate of emails per second, there has been no problem."
"I find Trend Micro ScanMail to be a stable solution, and I would rate its stability as nine out of ten."
"What I like the most about Trend Micro ScanMail is its easiness."
"I like that Trend Micro ScanMail is very effective and quite strong."
 

Cons

"The feature is somewhat lacking in security protection."
"After we did the initial setup of ESET Endpoint Security, we had to inform users about popups. This solution comes with an in-built software firewall and there can be some popups coming. We must tell the user not to keep, allow, or block anything. That is the main issue on the user side we have faced. The user's experience may not be as good."
"It's not scalable in that you cannot use a license for multiple devices."
"The update process can be improved, and there could be an automatic update process when a new version comes out. For system updates or program updates, there could be more automation."
"They need to improve licensing for VMs. When ESET is uninstalled from a VM, the seat stays on the license management server. We have to manually delete the seat from that server because it doesn't know how to handle it. I contacted exclusive ESET support here in Croatia and they told me there is no solution for this yet."
"The problem was that it didn't support Windows 7."
"In terms of what is lacking in ESET, it really would need more features for the users when they are working outside of the corporate network."
"The initial setup of ESET Endpoint Security can be complicated when you get involved with encryption."
"The weaknesses of Trend Micro ScanMail are that it doesn't fully protect ad-based web access and lacks proper security for Outlook, iOS, and web browser access."
"ScanMail needs improvement in its reporting, as it is currently weak in some areas."
"The sandboxing part can be improved."
"Its user interface is pretty old-fashioned, and sometimes, it's hard to find the features that you are looking for. The user interface definitely needs some improvement."
"I believe there is room for improvement in better signatures, better reporting features, and more insight into the spam emails database."
"ScanMail was one of the best solutions a few years ago, but it is no longer the best solution because of its old-fashioned management console. Customers associate it with something that is old because there is no change in the management console. It has old icons, and it is not fresh enough. It is also not easy to use or play with. The report engine is also old-fashioned. Customers want something easier, quicker, and cleaner."
"ScanMail needs improvement in its reporting, as it is currently weak in some areas."
"The price could be better. I think it's pretty good compared to other solutions as far as the features are concerned. It basically covers most of the stuff which we require for email security. But it would be better if they made it a little cheaper and more cost-effective. That would make it easier for us to sell it."
 

Pricing and Cost Advice

"The price of ESET Endpoint Security is affordable."
"ESET is cheap."
"I'd have to look through my records, however, we paid maybe $600 to $1000 for this product."
"The price could be a little lower."
"Pricing for ESET Endpoint Security could be lower because here in Hungary, it's expensive."
"Currently, we are running on a three-year license. The pricing might be around $20,000. There aren't any costs above the standard licensing fee."
"The price of the solution is reasonable compared to the other products out there. It is definitely in line with the competition."
"ESET is perfect, if you can afford it."
"It is an expensive solution. I rate the pricing a seven out of ten."
"It's a yearly subscription, but the price could be better."
"Its price is okay. It is not too high."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Comms Service Provider
13%
Financial Services Firm
7%
Government
5%
Financial Services Firm
15%
Manufacturing Company
10%
Government
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ESET Endpoint Security?
ESET Endpoint Security’s most valuable feature is the management console.
What is your experience regarding pricing and costs for ESET Endpoint Security?
I rate the product’s pricing a three out of ten. It is neither cheap nor expensive for our clients. We use the free version, and there are no additional costs involved.
What needs improvement with ESET Endpoint Security?
The product’s AI implementation feature could be better for learning user behavior. There could be a feature to detect unsecured devices in the network similar to its older version. We need additio...
What do you like most about Trend Micro ScanMail?
What I like the most about Trend Micro ScanMail is its easiness.
What is your experience regarding pricing and costs for Trend Micro ScanMail?
Trend Micro ScanMail is priced in the middle range—not too expensive and not too cheap. In my experience, there are more costly solutions available, but this one provides a balanced cost.
What needs improvement with Trend Micro ScanMail?
I believe there is room for improvement in better signatures, better reporting features, and more insight into the spam emails database.
 

Also Known As

Smart Security, ESET PROTECT Advanced, ESET LiveGuard Advanced, ESET PROTECT Platform
ScanMail
 

Overview

 

Sample Customers

ERSTE Group Bank, Miller Solutions, Wesleyan University, The Hospital Center of Luxembourg, Deer Valley USD, SPAR, Industrial Federal Credit Union, Honda, City Hall of Palmela, Hays CISD, Lester B Pearson School Board
L&T Chiyoda, Assaf Harofeh Medical Center, Atlanta Gastroenterology Associates, Atma Jaya Catholic University of Indonesia, Bishop Luffa School, Brooks Rehabilitation, CHR de la Citadelle, CHRU de Nancy
Find out what your peers are saying about ESET Endpoint Protection Platform vs. Trend Micro ScanMail and other solutions. Updated: June 2025.
860,168 professionals have used our research since 2012.