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Trend Micro ScanMail OverviewUNIXBusinessApplication

Trend Micro ScanMail is #15 ranked solution in top Anti-Malware Tools. PeerSpot users give Trend Micro ScanMail an average rating of 6.0 out of 10. Trend Micro ScanMail is most commonly compared to Microsoft Exchange Online Protection: Trend Micro ScanMail vs Microsoft Exchange Online Protection. Trend Micro ScanMail is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.
Buyer's Guide

Download the Anti-Malware Tools Buyer's Guide including reviews and more. Updated: September 2022

What is Trend Micro ScanMail?

More than 90 percent of targeted attacks begin with a spear phishing email, which means your mail server security is more important than ever. Unfortunately, most mail server security solutions, including the limited set of built-in protections in Microsoft® Exchange™ 2013 and 2016, rely on pattern file updates, which only detect traditional malware. They don’t include specific protections to detect malicious URLs or document exploits commonly used in targeted attacks or advanced persistent threats (APTs).

ScanMail™ Suite for Microsoft® Exchange™ stops highly targeted email attacks and spear phishing by using document exploit detection, enhanced web reputation, and sandboxing as part of a custom APT defense—protection you don’t get with other solutions. In addition, only ScanMail blocks traditional malware with email, file, and web reputation technology and correlated global threat intelligence from Trend Micro™ Smart Protection Network™ cloud-based security.

Time-saving features like central management, search and destroy, and role-based access have earned ScanMail its reputation as one of the simplest security solutions to setup and operate.

Trend Micro ScanMail was previously known as ScanMail.

Trend Micro ScanMail Customers

L&T Chiyoda, Assaf Harofeh Medical Center, Atlanta Gastroenterology Associates, Atma Jaya Catholic University of Indonesia, Bishop Luffa School, Brooks Rehabilitation, CHR de la Citadelle, CHRU de Nancy

Trend Micro ScanMail Video

Trend Micro ScanMail Pricing Advice

What users are saying about Trend Micro ScanMail pricing:
  • "Its price is okay. It is not too high."
  • "It's a yearly subscription, but the price could be better."
  • Trend Micro ScanMail Reviews

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    Technical Director at a security firm with 1-10 employees
    Real User
    Top 5
    Works fine and can handle a high volume of emails, but the management console and the report engine are old-fashioned
    Pros and Cons
    • "It does the job. Even when our clients have a very high rate of emails per second, there has been no problem."
    • "ScanMail was one of the best solutions a few years ago, but it is no longer the best solution because of its old-fashioned management console. Customers associate it with something that is old because there is no change in the management console. It has old icons, and it is not fresh enough. It is also not easy to use or play with. The report engine is also old-fashioned. Customers want something easier, quicker, and cleaner."

    What is most valuable?

    It does the job. Even when our clients have a very high rate of emails per second, there has been no problem.

    What needs improvement?

    ScanMail was one of the best solutions a few years ago, but it is no longer the best solution because of its old-fashioned management console. Customers associate it with something that is old because there is no change in the management console. It has old icons, and it is not fresh enough. It is also not easy to use or play with. The report engine is also old-fashioned. Customers want something easier, quicker, and cleaner. 

    It should communicate with other products. For example, any information about spam or ransomware coming from one IP should be sent to perhaps a firewall or antivirus of a client to indicate that a particular source IP has to be excluded to avoid any ransomware problem.

    For how long have I used the solution?

    I have been using this solution for perhaps 10 years.

    What do I think about the stability of the solution?

    It has been designed to be your main entrance for spam and emails. It has been able to manage a big volume of spam or emails and filter them. We don't have a big issue right now.

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    What do I think about the scalability of the solution?

    It is scalable. You could separate the engine on several servers and manage everything from one management console. It is not a problem. The problem is just of cost because the license is associated with the appliance.

    Which solution did I use previously and why did I switch?

    Five or six years ago, every customer had this product. Now, we see that some customers have chosen to test something else or have replaced this solution with something from Cisco, McAfee, or a full cloud solution such as MessageLabs (now a Symantec solution). There are other cloud solutions that are better than ScanMail.

    How was the initial setup?

    It is very easy. You just put this kind of appliance or virtual appliance directly on the screen corresponding to SMTP. You do a few settings, and it works.

    What's my experience with pricing, setup cost, and licensing?

    Its price is okay. It is not too high.

    What other advice do I have?

    At the moment, 99% of the mail exchange on the internet is spam. If you address this problem of spam locally on your DMZ inside your data center, you have transferred all of your bad emails or spam onto your network before killing them. When your messaging server is on the cloud, you get a better way to deal with spam. Cloud solutions from Symantec, Sophos, and Trend Micro are better than having an appliance. You don't have to deal with cleaning spam in your data center.

    I would rate Trend Micro ScanMail a six out of 10. Everything works fine, and it does the job, but it has to be changed to something that is new and modern.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Nadeem Syed - PeerSpot reviewer
    CEO at Haniya Technologies
    Reseller
    Top 5Leaderboard
    A strong and effective email security solution
    Pros and Cons
    • "I like that Trend Micro ScanMail is very effective and quite strong."
    • "The price could be better. I think it's pretty good compared to other solutions as far as the features are concerned. It basically covers most of the stuff which we require for email security. But it would be better if they made it a little cheaper and more cost-effective. That would make it easier for us to sell it."

    What is our primary use case?

    We use Trend Micro ScanMail for anti-spam email security. 

    What is most valuable?

    I like that Trend Micro ScanMail is very effective and quite strong.

    What needs improvement?

    The price could be better. I think it's pretty good compared to other solutions as far as the features are concerned. It basically covers most of the stuff which we require for email security. But it would be better if they made it a little cheaper and more cost-effective. That would make it easier for us to sell it.

    For how long have I used the solution?

    I have been using Trend Micro ScanMail for more than ten years. I stopped for a few years, but I started working with this product again two or three years ago.

    What do I think about the stability of the solution?

    Trend Micro ScanMail is a stable solution.

    What do I think about the scalability of the solution?

    Trend Micro ScanMail is scalable at different levels. I have 30 to 40 clients using this solution right now.

    How are customer service and support?

    Technical support is good.

    How was the initial setup?

    The time it takes for the initial setup and deployment depends on the network's size and how complicated it is. But generally, for a small network, it takes about a day or two. But if the network is a bit complex and on the larger side with over 500 users, it would take around four to five days.

    What's my experience with pricing, setup cost, and licensing?

    It's a yearly subscription, but the price could be better.

    What other advice do I have?

    I would recommend this solution to potential users.

    On a scale from one to ten, I would give Trend Micro ScanMail an eight.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer:
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