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Microsoft Exchange Online Protection (EOP) vs Trend Micro ScanMail comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Exchange Online P...
Ranking in Anti-Malware Tools
7th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
38
Ranking in other categories
Email Security (5th)
Trend Micro ScanMail
Ranking in Anti-Malware Tools
19th
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Anti-Malware Tools category, the mindshare of Microsoft Exchange Online Protection (EOP) is 1.3%, down from 2.2% compared to the previous year. The mindshare of Trend Micro ScanMail is 0.7%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Anti-Malware Tools
 

Featured Reviews

Amber Worth - PeerSpot reviewer
Retrieves data from quarantines and easy to read logs with robust security features
Some of the searchability when looking for specifics in Exchange logs is tedious. Although eventually the information is located, it can be difficult if detailed information is lacking. Improving the search process by allowing searches with different types of parameters and facilitating searches within emails would be advantageous. Simplifying interfaces would also be appreciated.
Jaffar Ali - PeerSpot reviewer
Ensures continuous protection with real-time scanning of emails and mailboxes
ScanMail needs improvement in its reporting, as it is currently weak in some areas. Additionally, the response time of their technical support is slow and needs enhancement. Overall, Trend Micro's technical support has deteriorated, and pricing is another area that requires attention. The list pricing is high, and we lose deals against competitors because of this. Trend Micro should consider reducing their prices, especially for large customers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The email policy configuration options in Microsoft EOP are satisfactory."
"The most valuable features of Microsoft Exchange Online Protection are the EOP, ATP, safe links, fishing, and antispam."
"You can use the product to create special accounts."
"What I like most about Microsoft Exchange Online Protection is its integration with Windows, so we have one central view for all alerts and incidents."
"The most valuable feature is the ease of administration. Other solutions require complex administration, but Microsoft Exchange Online Protection is easier."
"The scalability is pretty good; it does what it is supposed to do."
"With Microsoft Exchange Online Protection, if malware is attached to a mailer, it's very easy to go into the incident alert and find out what's happening with that identity and the mail."
"I like the product's ZAP feature."
"The analysis part is good."
"What I like the most about Trend Micro ScanMail is its easiness."
"It does the job. Even when our clients have a very high rate of emails per second, there has been no problem."
"I find Trend Micro ScanMail to be a stable solution, and I would rate its stability as nine out of ten."
"The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs."
"I like that Trend Micro ScanMail is very effective and quite strong."
"Its integration with mail platforms is valuable."
"The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs."
 

Cons

"The product's end-of-life cycle could be extended."
"Some of the searchability when looking for specifics in Exchange logs is tedious."
"We have experienced issues while migrating from on-prem to the cloud. The tool needs to improve its stability."
"The management interface of Microsoft Exchange Online Protection (EOP) could be intuitive."
"Having orchestration features added to Microsoft Exchange Online Protection, particularly automation and remediation, would be quite useful."
"Not all settings can be configured automatically and most still require manual configuration. However, there is an automation tool available that can be used to input all the configurations either as a script or a tool it would be helpful."
"The security compliance features need to be improved. Sometimes, a client's mailbox becomes full because of retained information and not because of mail. I would like to see improvement in block rules as well."
"Performance and speed should continue to be improved."
"The price could be better. I think it's pretty good compared to other solutions as far as the features are concerned. It basically covers most of the stuff which we require for email security. But it would be better if they made it a little cheaper and more cost-effective. That would make it easier for us to sell it."
"ScanMail was one of the best solutions a few years ago, but it is no longer the best solution because of its old-fashioned management console. Customers associate it with something that is old because there is no change in the management console. It has old icons, and it is not fresh enough. It is also not easy to use or play with. The report engine is also old-fashioned. Customers want something easier, quicker, and cleaner."
"The sandboxing part can be improved."
"ScanMail needs improvement in its reporting, as it is currently weak in some areas."
"I believe there is room for improvement in better signatures, better reporting features, and more insight into the spam emails database."
"The weaknesses of Trend Micro ScanMail are that it doesn't fully protect ad-based web access and lacks proper security for Outlook, iOS, and web browser access."
"Its user interface is pretty old-fashioned, and sometimes, it's hard to find the features that you are looking for. The user interface definitely needs some improvement."
"ScanMail needs improvement in its reporting, as it is currently weak in some areas."
 

Pricing and Cost Advice

"It is a low-price solution."
"Online Protection is fairly expensive."
"The solution's pricing is subscription-based rather than a yearly licensing cost. Pricing is based on the size of the environment and company and can be expensive."
"The solution falls on the higher or more expensive side of the spectrum."
"Microsoft Exchange Online Protection is a good solution at an affordable price. It is a good investment."
"Regarding the price, it's comparable to other service providers. We've also looked at Check Point's offerings, and the pricing doesn't seem to be an issue."
"The pricing of the solution is reasonable."
"Apart from the license fee for the solution, there are no additional costs."
"It is an expensive solution. I rate the pricing a seven out of ten."
"Its price is okay. It is not too high."
"It's a yearly subscription, but the price could be better."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
9%
Government
9%
Manufacturing Company
7%
Financial Services Firm
17%
Government
11%
Computer Software Company
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Exchange Online Protection?
The initial setup was easy. The configuration process is very straightforward.
What needs improvement with Microsoft Exchange Online Protection?
I would like to improve the setting of rules in Microsoft Exchange Online Protection (EOP) as it is currently working fine but has room for enhancements.
What is your primary use case for Microsoft Exchange Online Protection?
I am using Microsoft Exchange Online Protection (EOP) ( /products/microsoft-exchange-online-protection-eop-reviews ) for word processing, spreadsheet management, Power BI, checking my meetings, usi...
What do you like most about Trend Micro ScanMail?
What I like the most about Trend Micro ScanMail is its easiness.
What is your experience regarding pricing and costs for Trend Micro ScanMail?
Trend Micro ScanMail is priced in the middle range—not too expensive and not too cheap. In my experience, there are more costly solutions available, but this one provides a balanced cost.
What needs improvement with Trend Micro ScanMail?
I believe there is room for improvement in better signatures, better reporting features, and more insight into the spam emails database.
 

Also Known As

Microsoft EOP, MS Exchange Online Protection
ScanMail
 

Overview

 

Sample Customers

Information Not Available
L&T Chiyoda, Assaf Harofeh Medical Center, Atlanta Gastroenterology Associates, Atma Jaya Catholic University of Indonesia, Bishop Luffa School, Brooks Rehabilitation, CHR de la Citadelle, CHRU de Nancy
Find out what your peers are saying about Microsoft Exchange Online Protection (EOP) vs. Trend Micro ScanMail and other solutions. Updated: April 2025.
853,823 professionals have used our research since 2012.