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Microsoft Exchange Online Protection (EOP) vs Trend Micro ScanMail comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Exchange Online P...
Ranking in Anti-Malware Tools
7th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
39
Ranking in other categories
Email Security (6th)
Trend Micro ScanMail
Ranking in Anti-Malware Tools
18th
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Anti-Malware Tools category, the mindshare of Microsoft Exchange Online Protection (EOP) is 1.3%, down from 2.1% compared to the previous year. The mindshare of Trend Micro ScanMail is 0.7%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Anti-Malware Tools
 

Featured Reviews

Amber Worth - PeerSpot reviewer
Retrieves data from quarantines and easy to read logs with robust security features
Some of the searchability when looking for specifics in Exchange logs is tedious. Although eventually the information is located, it can be difficult if detailed information is lacking. Improving the search process by allowing searches with different types of parameters and facilitating searches within emails would be advantageous. Simplifying interfaces would also be appreciated.
Jaffar Ali - PeerSpot reviewer
Ensures continuous protection with real-time scanning of emails and mailboxes
ScanMail needs improvement in its reporting, as it is currently weak in some areas. Additionally, the response time of their technical support is slow and needs enhancement. Overall, Trend Micro's technical support has deteriorated, and pricing is another area that requires attention. The list pricing is high, and we lose deals against competitors because of this. Trend Micro should consider reducing their prices, especially for large customers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The threat management feature includes policies and alerts that are valuable."
"We use the solution in all our environments. We use it for remedy tickets and give them updates. It was our main communication point."
"Microsoft Exchange Online Protection has features like DLP (data loss protection), Safe Attachment, and Safe Links."
"It's definitely scalable."
"The security features provided by Microsoft are robust."
"The product protects against malware."
"With Microsoft Exchange Online Protection, if malware is attached to a mailer, it's very easy to go into the incident alert and find out what's happening with that identity and the mail."
"The product's most valuable feature is third-party integrations."
"The analysis part is good."
"I find Trend Micro ScanMail to be a stable solution, and I would rate its stability as nine out of ten."
"Its integration with mail platforms is valuable."
"The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs."
"The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs."
"It does the job. Even when our clients have a very high rate of emails per second, there has been no problem."
"I like that Trend Micro ScanMail is very effective and quite strong."
"What I like the most about Trend Micro ScanMail is its easiness."
 

Cons

"Performance and speed should continue to be improved."
"I would like to get reports about vulnerable connections from our clients with information about domains, public IPs, etc. That would be highly useful."
"The biggest issue that I experience is that Microsoft keeps moving things around, and it's very inconsistent as to where you find the information when you're trying to work on different pieces."
"The solution must improve the user experience."
"The management interface of Microsoft Exchange Online Protection (EOP) could be intuitive."
"We would like the solution to have more in-built intelligence in the way that it reviews potential security risks, rather than our team constantly having to update the policies."
"The solution can be complex at times. It would be nice to have the on-server version. It needs to improve the stability as well."
"Online Protection has an issue in that it doesn't provide an option to stop impersonation."
"The weaknesses of Trend Micro ScanMail are that it doesn't fully protect ad-based web access and lacks proper security for Outlook, iOS, and web browser access."
"ScanMail needs improvement in its reporting, as it is currently weak in some areas."
"The price could be better. I think it's pretty good compared to other solutions as far as the features are concerned. It basically covers most of the stuff which we require for email security. But it would be better if they made it a little cheaper and more cost-effective. That would make it easier for us to sell it."
"Its user interface is pretty old-fashioned, and sometimes, it's hard to find the features that you are looking for. The user interface definitely needs some improvement."
"ScanMail needs improvement in its reporting, as it is currently weak in some areas."
"I believe there is room for improvement in better signatures, better reporting features, and more insight into the spam emails database."
"ScanMail was one of the best solutions a few years ago, but it is no longer the best solution because of its old-fashioned management console. Customers associate it with something that is old because there is no change in the management console. It has old icons, and it is not fresh enough. It is also not easy to use or play with. The report engine is also old-fashioned. Customers want something easier, quicker, and cleaner."
"The sandboxing part can be improved."
 

Pricing and Cost Advice

"Regarding the price, it's comparable to other service providers. We've also looked at Check Point's offerings, and the pricing doesn't seem to be an issue."
"The product's pricing is competitive for the US market."
"The solution is expensive but is backed by Microsoft's reputation."
"It is a low-price solution."
"The price of Microsoft Exchange Online Protection is reasonable."
"The pricing for the solution depends on what you are trying to achieve with the use of the product, but I know that it is not a cheaply priced product. Yearly payments have to be made towards the licensing fees of the solution."
"The tool's pricing is excellent."
"The product is bundled with Microsoft 365."
"Its price is okay. It is not too high."
"It is an expensive solution. I rate the pricing a seven out of ten."
"It's a yearly subscription, but the price could be better."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
9%
Government
8%
Manufacturing Company
7%
Financial Services Firm
14%
Manufacturing Company
10%
Government
10%
Computer Software Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Exchange Online Protection?
The initial setup was easy. The configuration process is very straightforward.
What needs improvement with Microsoft Exchange Online Protection?
I would like to improve the setting of rules in Microsoft Exchange Online Protection (EOP) as it is currently working fine but has room for enhancements.
What is your primary use case for Microsoft Exchange Online Protection?
I am using Microsoft Exchange Online Protection (EOP) ( /products/microsoft-exchange-online-protection-eop-reviews ) for word processing, spreadsheet management, Power BI, checking my meetings, usi...
What do you like most about Trend Micro ScanMail?
What I like the most about Trend Micro ScanMail is its easiness.
What is your experience regarding pricing and costs for Trend Micro ScanMail?
Trend Micro ScanMail is priced in the middle range—not too expensive and not too cheap. In my experience, there are more costly solutions available, but this one provides a balanced cost.
What needs improvement with Trend Micro ScanMail?
I believe there is room for improvement in better signatures, better reporting features, and more insight into the spam emails database.
 

Also Known As

Microsoft EOP, MS Exchange Online Protection
ScanMail
 

Overview

 

Sample Customers

Information Not Available
L&T Chiyoda, Assaf Harofeh Medical Center, Atlanta Gastroenterology Associates, Atma Jaya Catholic University of Indonesia, Bishop Luffa School, Brooks Rehabilitation, CHR de la Citadelle, CHRU de Nancy
Find out what your peers are saying about Microsoft Exchange Online Protection (EOP) vs. Trend Micro ScanMail and other solutions. Updated: June 2025.
861,803 professionals have used our research since 2012.