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Trend Micro Email Security [EOL] vs Trend Micro ScanMail [EOL] comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Trend Micro Email Security ...
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
47
Ranking in other categories
No ranking in other categories
Trend Micro ScanMail [EOL]
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Featured Reviews

AsadAli - PeerSpot reviewer
Soc Team Lead at Super Secure
Centralized protection has transformed email security and incident investigations by reducing false positives and improving behavioral threat detection
The challenges include the challenge of finalizing a product that has all the security features or capabilities that are usually required. For example, if there is an EDR platform that's just monitoring IDS signatures, it won't be as beneficial as one with behavioral monitoring and other critical aspects required according to the best practices of the industry. Additionally, if there is a product that can provide a centralized view Trend Vision One does, it really grabs the customer's interest because customers usually don't have to buy separate EDR, XDR, or SIEM solutions or a console for their SOC analyst or email security team. These challenges consist of managing multiple teams and products. Trend Micro Email Security comes in and solves these problems.Trend Micro Email Security is generally a bit more difficult to implement compared to the rest of the solutions such as network security modules or EDR modules, which are much easier. Trend Micro Email Security has some complexities in implementation, but there aren't any significant shortcomings that require Trend Micro to improve.
Sabbir Rubayat - PeerSpot reviewer
Sr. Manager (Technology) at Contessabd
Has struggled with poor documentation and limited tuning options but supports basic protection needs
The major limitation of this product is that their documentation is very poor; their documentation is extremely poor. Their support is very poor for this product, and the solution is average. To be honest, it's not that effective. Their Threat Scan Engine has features that don't work properly; they have features that really don't work properly. Their solution provides writing style verification, but this solution comes with false positives 60% of the time. There is no way from their portal to fix it; you can either turn it off or turn it on. The solution has many bugs. I will recommend Microsoft first for replacing Trend Micro ScanMail, then Barracuda, but the problem with Barracuda is that for impersonation solutions, it doesn't work well. There are many features, but you cannot tune the product. Being able to tune a product is really important; such as adjusting settings to be aggressive, minimal, or to exclude certain things. These are the most important considerations when purchasing a product. When impersonation is needed, but there are false positives, there should be an option to tune the product. Barracuda and Trend Micro Deep Security lack this feature, which is pathetic.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The email and the signature based protection is the most valuable feature."
"The most valuable feature of Trend Micro Email Security is effective phishing prevention."
"The tool provides a strong defense against attacks. It is also easy to use. Trend Micro Email Security's integration capabilities are great."
"Based on my past experience, the accuracy and reliability of Trend Micro Email Security [EOL]'s output demonstrate very minimal false positive detections, with many detections being very accurate and the AI and machine learning working perfectly, complemented by traditional signature behaviors, leading to a high detection rate and accuracy when compared to other competitor products."
"It does a good job of ensuring users are not compromised via email."
"The most valuable feature of Trend Micro Email Security is the security level it provides. The solution is efficient."
"Trend Micro Email Security is a great point and a great advantage for us."
"Trend Micro Email Security’s most valuable feature is spam filtering."
"Its integration with mail platforms is valuable."
"It does the job. Even when our clients have a very high rate of emails per second, there has been no problem."
"I like that Trend Micro ScanMail is very effective and quite strong."
"I find Trend Micro ScanMail to be a stable solution, and I would rate its stability as nine out of ten."
"The analysis part is good."
"The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs."
"Trend Micro ScanMail is scalable at different levels."
"What I like the most about Trend Micro ScanMail is its easiness."
 

Cons

"The solution's interface, which we get from an admin perspective, sometimes gets confusing."
"As a SOC analyst and from an enterprise security perspective, Trend Micro Email Security [EOL] is already strong. However, I would focus on improving visibility, detection tuning, response automation, and identity-based BEC protection, rather than simply adding more blocking rules."
"There are many features in this solution and a high risk of having mistakes with the configuration."
"The patch management could improve in Trend Micro Email Security."
"Trend Micro Email Security has integrated AI features recently, but the more the learning of their AI engines will yield much better results."
"The product must provide better customization features."
"Trend Micro Email Security is very effective overall, but I believe it could be improved with more detailed reporting."
"There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do."
"Its user interface is pretty old-fashioned, and sometimes, it's hard to find the features that you are looking for. The user interface definitely needs some improvement."
"The sandboxing part can be improved."
"ScanMail was one of the best solutions a few years ago, but it is no longer the best solution because of its old-fashioned management console. Customers associate it with something that is old because there is no change in the management console. It has old icons, and it is not fresh enough. It is also not easy to use or play with. The report engine is also old-fashioned. Customers want something easier, quicker, and cleaner."
"The price could be better. I think it's pretty good compared to other solutions as far as the features are concerned. It basically covers most of the stuff which we require for email security. But it would be better if they made it a little cheaper and more cost-effective. That would make it easier for us to sell it."
"Even Trend Micro ScanMail support staff are not familiar with this product."
"I believe there is room for improvement in better signatures, better reporting features, and more insight into the spam emails database."
"The weaknesses of Trend Micro ScanMail are that it doesn't fully protect ad-based web access and lacks proper security for Outlook, iOS, and web browser access."
"The price could be better. But it would be better if they made it a little cheaper and more cost-effective."
 

Pricing and Cost Advice

"I rate the product price a six on a scale of one to ten, where one is low price and ten is high price."
"Trend Micro Email Security's pricing is reasonable."
"Price-wise, it is a cheap solution. I rate the solution's pricing a one on a scale of one to ten, where ten is expensive. Annual payments are made for the licensing."
"It is expensive. The cost is per box, and it depends on how big your environment is. Prices range from 11 to 12 dollars for licenses and can fluctuate up and down, but for environments with 4,000 to 5,000 users, it can be between 6 to 8 dollars."
"The price is more accessible compared to some other solutions, like FortiMail. It offers excellent value for the price."
"The cost is about $6,000 for 300 users for one year."
"The price of Trend Micro Email Security is annual. There are no additional fees."
"It's a VPN solution. Trend Micro is reasonably priced."
"Its price is okay. It is not too high."
"It's a yearly subscription, but the price could be better."
"It is an expensive solution. I rate the pricing a seven out of ten."
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Top Industries

By visitors reading reviews
Construction Company
9%
Financial Services Firm
9%
Manufacturing Company
8%
Outsourcing Company
8%
Financial Services Firm
12%
Manufacturing Company
10%
Comms Service Provider
9%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business32
Midsize Enterprise11
Large Enterprise12
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
 

Questions from the Community

What needs improvement with Trend Micro Email Security?
Trend Micro Email Security reduces noise from false positives by deploying the solution in staging mode or learning mode to learn all traffic and compare it with signatures in the database. Sometim...
What advice do you have for others considering Trend Micro Email Security?
I am using Trend Vision One sensors. I am using the cyber risk exposure management, CREM capability. CREM is a solution called Splunk, which I use with XDR, Trend Micro, along with different securi...
What is your primary use case for Trend Micro Email Security?
I work with Trend Micro Email Security as a customer, and I also worked with an integrator. I use Trend Micro Email Security to secure all access for all endpoints, for example, for enterprise or f...
What is your experience regarding pricing and costs for Trend Micro ScanMail?
The pricing of Trend Micro ScanMail is average, which is fine. Pricing doesn't have anything to do with this; their pricing is standard.
What needs improvement with Trend Micro ScanMail?
The major limitation of this product is that their documentation is very poor; their documentation is extremely poor. Their support is very poor for this product, and the solution is average. To be...
What advice do you have for others considering Trend Micro ScanMail?
I work as a security consultant in Bangladesh Election Commission, a government organization. I have limited experience with Trend Micro ScanMail but can provide some insights. I purchased it from ...
 

Also Known As

No data available
ScanMail
 

Overview

 

Sample Customers

MedImpact Healthcare Systems, Air21, Azra Solutions, CBOSS, De Montfort University, Depaeuw, DHR Health, Fukui University Hospital
L&T Chiyoda, Assaf Harofeh Medical Center, Atlanta Gastroenterology Associates, Atma Jaya Catholic University of Indonesia, Bishop Luffa School, Brooks Rehabilitation, CHR de la Citadelle, CHRU de Nancy
Find out what your peers are saying about Proofpoint, Microsoft, Check Point Software Technologies and others in Email Security. Updated: August 2026.
910,454 professionals have used our research since 2012.