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Trend Micro Email Security [EOL] vs Trend Micro ScanMail [EOL] comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Trend Micro Email Security ...
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
47
Ranking in other categories
No ranking in other categories
Trend Micro ScanMail [EOL]
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Featured Reviews

AsadAli - PeerSpot reviewer
Soc Team Lead at Super Secure
Centralized protection has transformed email security and incident investigations by reducing false positives and improving behavioral threat detection
The challenges include the challenge of finalizing a product that has all the security features or capabilities that are usually required. For example, if there is an EDR platform that's just monitoring IDS signatures, it won't be as beneficial as one with behavioral monitoring and other critical aspects required according to the best practices of the industry. Additionally, if there is a product that can provide a centralized view Trend Vision One does, it really grabs the customer's interest because customers usually don't have to buy separate EDR, XDR, or SIEM solutions or a console for their SOC analyst or email security team. These challenges consist of managing multiple teams and products. Trend Micro Email Security comes in and solves these problems.Trend Micro Email Security is generally a bit more difficult to implement compared to the rest of the solutions such as network security modules or EDR modules, which are much easier. Trend Micro Email Security has some complexities in implementation, but there aren't any significant shortcomings that require Trend Micro to improve.
Jaffar Ali - PeerSpot reviewer
Director Technical Services at TechnoBIZ
Ensures continuous protection with real-time scanning of emails and mailboxes
ScanMail needs improvement in its reporting, as it is currently weak in some areas. Additionally, the response time of their technical support is slow and needs enhancement. Overall, Trend Micro's technical support has deteriorated, and pricing is another area that requires attention. The list pricing is high, and we lose deals against competitors because of this. Trend Micro should consider reducing their prices, especially for large customers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of this solution are the antivirus, antispam, and integration with cloud services. This is a multifunctional solution."
"Trend Micro Email Security [EOL] prevents that from happening with its advanced detection mechanisms."
"I advise those looking into using Trend Micro Email Security [EOL] that it is the best solution to stop spam, and I suggest this product to any customer."
"Trend Micro Email Security has a feature for secure protection of OneDrive, Google Drive, and CloudApp security."
"The most valuable feature of Trend Micro Email Security is the security level it provides. The solution is efficient."
"Trend Micro has inter-domain security features that solutions from other vendors like Forcepoint lack."
"The technical support is good."
"Trend Micro Email Security is a great point and a great advantage for us."
"The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs."
"What I like the most about Trend Micro ScanMail is its easiness."
"Its integration with mail platforms is valuable."
"The analysis part is good."
"I like that Trend Micro ScanMail is very effective and quite strong."
"The pricing of Trend Micro ScanMail is average, which is fine."
"Trend Micro ScanMail is scalable at different levels."
"I find Trend Micro ScanMail to be a stable solution, and I would rate its stability as nine out of ten."
 

Cons

"The solution's configuration policy should be easier."
"In our company, we found out that the solution wasn't well-tested by Trend Micro, resulting in a performance and bandwidth problem."
"Trend Micro Email Security should introduce new features, improvements, and updates which are cost-effective and easy to deploy."
"There is room for improvement in threat detection, especially for advanced attacks and business email compromise."
"I think Trend Micro Email Security [EOL] could be improved by providing more DLP features, which I believe would be beneficial."
"The management interface of Trend Micro Email Security [EOL] looks a bit more legacy, and it can have a little bit more improvements in terms of modernizing the UI."
"Trend Micro Email Security is very effective overall, but I believe it could be improved with more detailed reporting."
"The only negative thing about Trend Micro Email Security is its price. It could be less expensive."
"Even Trend Micro ScanMail support staff are not familiar with this product."
"The sandboxing part can be improved."
"The price could be better. But it would be better if they made it a little cheaper and more cost-effective."
"Its user interface is pretty old-fashioned, and sometimes, it's hard to find the features that you are looking for. The user interface definitely needs some improvement."
"ScanMail needs improvement in its reporting, as it is currently weak in some areas."
"The price could be better. I think it's pretty good compared to other solutions as far as the features are concerned. It basically covers most of the stuff which we require for email security. But it would be better if they made it a little cheaper and more cost-effective. That would make it easier for us to sell it."
"ScanMail was one of the best solutions a few years ago, but it is no longer the best solution because of its old-fashioned management console. Customers associate it with something that is old because there is no change in the management console. It has old icons, and it is not fresh enough. It is also not easy to use or play with. The report engine is also old-fashioned. Customers want something easier, quicker, and cleaner."
"I believe there is room for improvement in better signatures, better reporting features, and more insight into the spam emails database."
 

Pricing and Cost Advice

"It's a VPN solution. Trend Micro is reasonably priced."
"The solution's pricing is very optimum, given its quality, features, and stability."
"The price of Trend Micro Email Security is more than Sophos' similar solution."
"Price-wise, it is a cheap solution. I rate the solution's pricing a one on a scale of one to ten, where ten is expensive. Annual payments are made for the licensing."
"The cost is about $6,000 for 300 users for one year."
"It is expensive. The cost is per box, and it depends on how big your environment is. Prices range from 11 to 12 dollars for licenses and can fluctuate up and down, but for environments with 4,000 to 5,000 users, it can be between 6 to 8 dollars."
"The price of Trend Micro Email Security is annual. There are no additional fees."
"The tool must improve its pricing."
"It's a yearly subscription, but the price could be better."
"It is an expensive solution. I rate the pricing a seven out of ten."
"Its price is okay. It is not too high."
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Top Industries

By visitors reading reviews
Outsourcing Company
10%
Construction Company
9%
Manufacturing Company
9%
Financial Services Firm
9%
Financial Services Firm
12%
Comms Service Provider
10%
Manufacturing Company
9%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise17
Large Enterprise12
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
 

Questions from the Community

What needs improvement with Trend Micro Email Security?
Trend Micro Email Security reduces noise from false positives by deploying the solution in staging mode or learning mode to learn all traffic and compare it with signatures in the database. Sometim...
What advice do you have for others considering Trend Micro Email Security?
I am using Trend Vision One sensors. I am using the cyber risk exposure management, CREM capability. CREM is a solution called Splunk, which I use with XDR, Trend Micro, along with different securi...
What is your primary use case for Trend Micro Email Security?
I work with Trend Micro Email Security as a customer, and I also worked with an integrator. I use Trend Micro Email Security to secure all access for all endpoints, for example, for enterprise or f...
What is your experience regarding pricing and costs for Trend Micro ScanMail?
The pricing of Trend Micro ScanMail is average, which is fine. Pricing doesn't have anything to do with this; their pricing is standard.
What needs improvement with Trend Micro ScanMail?
The major limitation of this product is that their documentation is very poor; their documentation is extremely poor. Their support is very poor for this product, and the solution is average. To be...
What advice do you have for others considering Trend Micro ScanMail?
I work as a security consultant in Bangladesh Election Commission, a government organization. I have limited experience with Trend Micro ScanMail but can provide some insights. I purchased it from ...
 

Also Known As

No data available
ScanMail
 

Overview

 

Sample Customers

MedImpact Healthcare Systems, Air21, Azra Solutions, CBOSS, De Montfort University, Depaeuw, DHR Health, Fukui University Hospital
L&T Chiyoda, Assaf Harofeh Medical Center, Atlanta Gastroenterology Associates, Atma Jaya Catholic University of Indonesia, Bishop Luffa School, Brooks Rehabilitation, CHR de la Citadelle, CHRU de Nancy
Find out what your peers are saying about Proofpoint, Microsoft, Check Point Software Technologies and others in Email Security. Updated: October 2026.
920,043 professionals have used our research since 2012.