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Trend Micro Email Security [EOL] vs Trend Micro ScanMail [EOL] comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Trend Micro Email Security ...
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
47
Ranking in other categories
No ranking in other categories
Trend Micro ScanMail [EOL]
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Featured Reviews

AsadAli - PeerSpot reviewer
Soc Team Lead at Super Secure
Centralized protection has transformed email security and incident investigations by reducing false positives and improving behavioral threat detection
The challenges include the challenge of finalizing a product that has all the security features or capabilities that are usually required. For example, if there is an EDR platform that's just monitoring IDS signatures, it won't be as beneficial as one with behavioral monitoring and other critical aspects required according to the best practices of the industry. Additionally, if there is a product that can provide a centralized view Trend Vision One does, it really grabs the customer's interest because customers usually don't have to buy separate EDR, XDR, or SIEM solutions or a console for their SOC analyst or email security team. These challenges consist of managing multiple teams and products. Trend Micro Email Security comes in and solves these problems.Trend Micro Email Security is generally a bit more difficult to implement compared to the rest of the solutions such as network security modules or EDR modules, which are much easier. Trend Micro Email Security has some complexities in implementation, but there aren't any significant shortcomings that require Trend Micro to improve.
Sabbir Rubayat - PeerSpot reviewer
Sr. Manager (Technology) at Contessabd
Has struggled with poor documentation and limited tuning options but supports basic protection needs
The major limitation of this product is that their documentation is very poor; their documentation is extremely poor. Their support is very poor for this product, and the solution is average. To be honest, it's not that effective. Their Threat Scan Engine has features that don't work properly; they have features that really don't work properly. Their solution provides writing style verification, but this solution comes with false positives 60% of the time. There is no way from their portal to fix it; you can either turn it off or turn it on. The solution has many bugs. I will recommend Microsoft first for replacing Trend Micro ScanMail, then Barracuda, but the problem with Barracuda is that for impersonation solutions, it doesn't work well. There are many features, but you cannot tune the product. Being able to tune a product is really important; such as adjusting settings to be aggressive, minimal, or to exclude certain things. These are the most important considerations when purchasing a product. When impersonation is needed, but there are false positives, there should be an option to tune the product. Barracuda and Trend Micro Deep Security lack this feature, which is pathetic.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I have seen a huge decrease in phishing emails and spam being received by end users, with about 80% of observed spam and phishing emails being reduced."
"Since installing Trend Micro Email Security, it has significantly improved the overall security of my organization."
"It is a good return on investments because I am a distributor selling this product to customers through a partner."
"The initial setup is not overly complex."
"The tool provides a strong defense against attacks. It is also easy to use. Trend Micro Email Security's integration capabilities are great."
"Trend Micro Email Security [EOL] is a money-saving solution, protecting the company data and the company employees, so I think it is saving money."
"The product is quite strong, and that is one reason most clients are replacing their existing email security solutions with it."
"In general, I recommend Trend Micro Email Security."
"The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs."
"Trend Micro ScanMail is scalable at different levels."
"The analysis part is good."
"What I like the most about Trend Micro ScanMail is its easiness."
"Its integration with mail platforms is valuable."
"It does the job. Even when our clients have a very high rate of emails per second, there has been no problem."
"I find Trend Micro ScanMail to be a stable solution, and I would rate its stability as nine out of ten."
"I like that Trend Micro ScanMail is very effective and quite strong."
 

Cons

"The initial setup was straightforward. This is a virtual appliance, it takes a short time to deploy the solution. However, it is not difficult if you understand the technology. You must have good knowledge of the email security area to set up the product correctly. There are many features in this solution and a high risk of having mistakes with the configuration."
"The areas of Trend Micro Email Security [EOL] that could be improved or enhanced are the reporting side."
"For support from Trend Micro, I would give maybe 20%."
"In terms of improvement, reducing false positives would improve the system."
"As a SOC analyst and from an enterprise security perspective, Trend Micro Email Security [EOL] is already strong. However, I would focus on improving visibility, detection tuning, response automation, and identity-based BEC protection, rather than simply adding more blocking rules."
"Trend Micro Email Security is very effective overall, but I believe it could be improved with more detailed reporting."
"The capacity handling and the scalability of the solution need to be improved since I feel Trend Micro lacks in such areas."
"The customer support for Trend Micro Email Security [EOL] is the most lagging point that I am currently experiencing."
"ScanMail needs improvement in its reporting, as it is currently weak in some areas."
"Its user interface is pretty old-fashioned, and sometimes, it's hard to find the features that you are looking for. The user interface definitely needs some improvement."
"The weaknesses of Trend Micro ScanMail are that it doesn't fully protect ad-based web access and lacks proper security for Outlook, iOS, and web browser access."
"ScanMail was one of the best solutions a few years ago, but it is no longer the best solution because of its old-fashioned management console. Customers associate it with something that is old because there is no change in the management console. It has old icons, and it is not fresh enough. It is also not easy to use or play with. The report engine is also old-fashioned. Customers want something easier, quicker, and cleaner."
"The price could be better. But it would be better if they made it a little cheaper and more cost-effective."
"I believe there is room for improvement in better signatures, better reporting features, and more insight into the spam emails database."
"The price could be better. I think it's pretty good compared to other solutions as far as the features are concerned. It basically covers most of the stuff which we require for email security. But it would be better if they made it a little cheaper and more cost-effective. That would make it easier for us to sell it."
"The sandboxing part can be improved."
 

Pricing and Cost Advice

"I rate the product price a six on a scale of one to ten, where one is low price and ten is high price."
"The cost is about $6,000 for 300 users for one year."
"It's a VPN solution. Trend Micro is reasonably priced."
"The price of Trend Micro Email Security is more than Sophos' similar solution."
"It is expensive. The cost is per box, and it depends on how big your environment is. Prices range from 11 to 12 dollars for licenses and can fluctuate up and down, but for environments with 4,000 to 5,000 users, it can be between 6 to 8 dollars."
"The solution's pricing is very optimum, given its quality, features, and stability."
"The price of Trend Micro Email Security is annual. There are no additional fees."
"The price is more accessible compared to some other solutions, like FortiMail. It offers excellent value for the price."
"It is an expensive solution. I rate the pricing a seven out of ten."
"It's a yearly subscription, but the price could be better."
"Its price is okay. It is not too high."
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Top Industries

By visitors reading reviews
Construction Company
9%
Outsourcing Company
9%
Financial Services Firm
8%
Manufacturing Company
8%
Financial Services Firm
11%
Manufacturing Company
10%
Comms Service Provider
10%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business32
Midsize Enterprise11
Large Enterprise12
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
 

Questions from the Community

What needs improvement with Trend Micro Email Security?
Trend Micro Email Security reduces noise from false positives by deploying the solution in staging mode or learning mode to learn all traffic and compare it with signatures in the database. Sometim...
What advice do you have for others considering Trend Micro Email Security?
I am using Trend Vision One sensors. I am using the cyber risk exposure management, CREM capability. CREM is a solution called Splunk, which I use with XDR, Trend Micro, along with different securi...
What is your primary use case for Trend Micro Email Security?
I work with Trend Micro Email Security as a customer, and I also worked with an integrator. I use Trend Micro Email Security to secure all access for all endpoints, for example, for enterprise or f...
What is your experience regarding pricing and costs for Trend Micro ScanMail?
The pricing of Trend Micro ScanMail is average, which is fine. Pricing doesn't have anything to do with this; their pricing is standard.
What needs improvement with Trend Micro ScanMail?
The major limitation of this product is that their documentation is very poor; their documentation is extremely poor. Their support is very poor for this product, and the solution is average. To be...
What advice do you have for others considering Trend Micro ScanMail?
I work as a security consultant in Bangladesh Election Commission, a government organization. I have limited experience with Trend Micro ScanMail but can provide some insights. I purchased it from ...
 

Also Known As

No data available
ScanMail
 

Overview

 

Sample Customers

MedImpact Healthcare Systems, Air21, Azra Solutions, CBOSS, De Montfort University, Depaeuw, DHR Health, Fukui University Hospital
L&T Chiyoda, Assaf Harofeh Medical Center, Atlanta Gastroenterology Associates, Atma Jaya Catholic University of Indonesia, Bishop Luffa School, Brooks Rehabilitation, CHR de la Citadelle, CHRU de Nancy
Find out what your peers are saying about Proofpoint, Microsoft, Check Point Software Technologies and others in Email Security. Updated: August 2026.
912,801 professionals have used our research since 2012.