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Eggplant Test vs Splunk Observability Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Eggplant Test automation cut testing time and costs, saving $75,000 per tester and achieving fast ROI with increased efficiency.
Sentiment score
6.6
Splunk Observability Cloud boosts workflow efficiency by over 75%, enhancing visibility, reducing downtime, and cutting costs for IT and DevOps.
Using Splunk has saved my organization about 30% of our budget compared to using multiple different monitoring products.
Senior Manager at Bank of America
Anyone working in front-end management should recognize the market price to see the true value of end-user monitoring.
General Manager at MOCOMSYS
I have definitely seen a return on investment with Splunk Observability Cloud, particularly through how fast it has grown and how comfortable other teams are in relying on its outputs for monitoring and observability.
IT Operations Engineer at ABC Supply Co. Inc.
 

Customer Service

Sentiment score
7.5
Eggplant Test customer service is praised for quick, knowledgeable support, despite some time zone and coverage challenges.
Sentiment score
7.2
Splunk Observability Cloud's customer service is praised for responsiveness and effectiveness despite some needing improved response times and personalization.
Eggplant Test offers 24x7 support.
Practice Head - QA at IdeaBytes
I'm not impressed because it depends on the resolution of the screen, so I wouldn't highly recommend this tool.
Engineer at a manufacturing company with 10,001+ employees
On a scale of 1 to 10, the customer service and technical support deserve a 10.
Systems Administrator at a insurance company with 1,001-5,000 employees
They have consistently helped us resolve any issues we've encountered.
Software Engineer at UKG
They often require multiple questions, with five or six emails to get a response.
Splunk Observability Expert
 

Scalability Issues

Sentiment score
5.5
Eggplant Test scales well and integrates strongly but faces challenges with licensing costs and performance slowdowns in large packs.
Sentiment score
7.1
Splunk Observability Cloud is scalable and flexible for large operations, but costs and performance require careful management.
We've used the solution across more than 250 people, including engineers.
Splunk Observability Expert
As we are a growing company transitioning all our applications to the cloud, and with the increasing number of cloud-native applications, Splunk Observability Cloud will help us achieve digital resiliency and reduce our mean time to resolution.
Application Developer at UMB Financial
I would rate its scalability a nine out of ten.
Senior Manager at Bank of America
 

Stability Issues

Sentiment score
6.1
Eggplant Test is praised for stability and responsive support but faces occasional crashes, latency, and high resource usage.
Sentiment score
7.7
Splunk Observability Cloud is stable with minor issues, generally rated highly, though user-specific environments may affect performance.
When downtime occurs, it raises concerns about how we measure and receive alerts, as everything needs to be in place.
Aws Dev Ops Engineer at a consultancy with 10,001+ employees
I would rate its stability a nine out of ten.
Head of DevOps at a tech services company with 1-10 employees
We rarely have problems accessing the dashboard or the page.
Splunk Observability Expert
 

Room For Improvement

Eggplant Test struggles with usability, integration, setup issues, and outdated features, requiring improvements in performance, support, and accessibility.
Splunk Observability Cloud requires better usability, pricing transparency, tool integration, search performance, and enhanced documentation, training, and customization.
For big problems and complex automation tasks, I would prefer UFT because it has more flexibility and is more effective.
Engineer at a manufacturing company with 10,001+ employees
The two-system architecture that we currently follow could be better replaced with a one-system architecture.
Practice Head - QA at IdeaBytes
The out-of-the-box customizable dashboards in Splunk Observability Cloud are very effective in showcasing IT performance to business leaders.
IT Operations Engineer at ABC Supply Co. Inc.
The next release of Splunk Observability Cloud should include a feature that makes it so that when looking at charts and dashboards, and also looking at one environment regardless of the product feature that you're in, APM, infrastructure, RUM, the environment that is chosen in the first location when you sign into Splunk Observability Cloud needs to stay persistent all the way through.
Systems Monitoring Engineer II at a government with 10,001+ employees
There should be a solution to update OTeL agents from Splunk Observability Cloud itself.
Senior Software Engineer at WorldPay US
 

Setup Cost

Eggplant Test is costly yet ideal for large enterprises, with execution-only licenses offering better cost-effectiveness than competitors.
Splunk Observability Cloud offers valuable features but faces criticism for its higher pricing compared to alternatives like Dynatrace and AppDynamics.
Splunk is a bit expensive since it charges based on the indexing rate of data.
Senior Manager at Bank of America
It is expensive, especially when there are other vendors that offer something similar for much cheaper.
Solutions Architect at Ikusi
I can confidently say our availability improved by forty percent, and downtime was reduced by approximately seventy to eighty percent.
Splunk Engineer at Data Elicit Solutions Pvt. Ltd.
 

Valuable Features

Eggplant Test excels in cross-platform testing with AI-driven automation, simplifying processes and enhancing collaboration through modular scripts.
Splunk Observability Cloud offers customizable dashboards, real-time monitoring, AI analytics, integration capabilities, and scalability for enhanced operational efficiency.
It can auto-heal the test cases and suggest new paths for testing, enhancing our ability to automate end-to-end journeys across various applications.
Practice Head - QA at IdeaBytes
It can integrate with GitHub, allowing you to work with DevOps pipelines, so whenever you make changes in GitHub, it runs and checks the smoke testing on the server.
Engineer at a manufacturing company with 10,001+ employees
Splunk provides advanced notifications of roadblocks in the application, which helps us to improve and avoid impacts during high-volume days.
Senior Manager at Bank of America
For troubleshooting, we can detect problems in seconds, which is particularly helpful for digital teams.
Splunk Observability Expert
It offers unified visibility for logs, metrics, and traces.
Administrator at a tech vendor with 10,001+ employees
 

Categories and Ranking

Eggplant Test
Ranking in Digital Experience Monitoring (DEM)
12th
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
19
Ranking in other categories
Test Management Tools (9th), Test Automation Tools (12th)
Splunk Observability Cloud
Ranking in Digital Experience Monitoring (DEM)
2nd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
82
Ranking in other categories
Application Performance Monitoring (APM) and Observability (6th), Network Monitoring Software (8th), IT Infrastructure Monitoring (7th), Cloud Monitoring Software (6th), Container Management (5th)
 

Mindshare comparison

As of March 2026, in the Digital Experience Monitoring (DEM) category, the mindshare of Eggplant Test is 0.7%, up from 0.5% compared to the previous year. The mindshare of Splunk Observability Cloud is 5.1%, up from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Digital Experience Monitoring (DEM) Mindshare Distribution
ProductMindshare (%)
Splunk Observability Cloud5.1%
Eggplant Test0.7%
Other94.2%
Digital Experience Monitoring (DEM)
 

Featured Reviews

Mirza Hussain - PeerSpot reviewer
Engineer at a manufacturing company with 10,001+ employees
Has required frequent manual adjustments due to screen resolution but supports simple automation with minimal effort
I would prefer more UFT because it has VB scripting capabilities. While Eggplant Test also has this feature, it's not very user-friendly. I prefer the features of UFT compared to Eggplant Test. When needing to do quick automation, I would prefer Eggplant Test, but otherwise, I would always choose UFT. It depends on the complexity of the tasks. For big problems and complex automation tasks, I would prefer UFT because it has more flexibility and is more effective. With Eggplant Test, if you have very low complexity automation, such as simple click sequences and validation, then it would be preferable; with more complexity, I would not recommend Eggplant Test.
Taiwo Ige - PeerSpot reviewer
IT Operations Engineer at ABC Supply Co. Inc.
Alerting improves incident response across teams and enables faster awareness before customer impact
Splunk Observability Cloud could be improved in terms of integrations with more technical add-ons, such as Zoom. Although they have one with Zoom, it's not available in the cloud, so having that feature would be beneficial. Essentially, Splunk should continue expanding to create easier ways to ingest logs from different products. The out-of-the-box customizable dashboards in Splunk Observability Cloud are very effective in showcasing IT performance to business leaders. However, there are aspects that could be improved, such as linking dashboards to one another. While IT leaders may not drill down, it's crucial to create levels of dashboards for technical users to find root causes, making it effective for stakeholders.
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Top Industries

By visitors reading reviews
Manufacturing Company
15%
Financial Services Firm
10%
Computer Software Company
10%
Healthcare Company
8%
Financial Services Firm
11%
Computer Software Company
10%
Manufacturing Company
9%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise14
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise10
Large Enterprise53
 

Questions from the Community

How do I choose between Selenium HQ and Eggplant Digital Automation Intelligence?
Selenium HQ’s biggest advantage is that it is customizable. Its other most valuable feature is that the driver interface is really helpful and user-friendly; Selenium HQ makes it easy to navigate t...
What is your experience regarding pricing and costs for Eggplant Manager?
The price of Eggplant Test is on the higher side, but the benefits it provides make it worth using.
What needs improvement with Eggplant Manager?
I would prefer more UFT because it has VB scripting capabilities. While Eggplant Test also has this feature, it's not very user-friendly. I prefer the features of UFT compared to Eggplant Test. Whe...
What do you like most about SignalFx?
The most valuable feature is dashboard creation.
What needs improvement with SignalFx?
Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...
What is your primary use case for SignalFx?
The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...
 

Also Known As

Eggplant Digital Automation Intelligence, Eggplant DAI, Eggplant Automation Cloud, Eggplant Manager, Eggplant Mobile, Eggplant Customer Experience Insights
Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring
 

Overview

 

Sample Customers

FUJIFILM Group, NEC Personal Computers
Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara
Find out what your peers are saying about Eggplant Test vs. Splunk Observability Cloud and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.