DX SaaS vs New Relic comparison

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Broadcom Logo
393 views|318 comparisons
100% willing to recommend
New Relic Logo
24,674 views|19,573 comparisons
94% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between DX SaaS and New Relic based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed DX SaaS vs. New Relic Report (Updated: March 2024).
768,740 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It supports numerous platforms.""DX allows you to customize and gives you a high degree of control.""Actionable insight is the most valuable feature."

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"We detect issues using dashboards that we built on New Relic.""What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring.""Working with the solution is very easy. It's user-friendly.""It has given us better insight into the performance of the system.""Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user.""The versatility of the solution is its most valuable feature.""It has helped us maintain a much higher uptime than we had previously.""The most important thing is that it tells us where the latency in throughput and response time are."

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Cons
"The ability to scale presents a challenge as the cost of handling vast amounts of data in the cloud must be taken into account.""DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly.""Old user interface and dashboards could be improved."

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"Compared to their competitors, they are missing some features at the moment.""The solution must provide better support for Azure Web Apps service.""They need to improve the alerting and dashboarding as these are the key features in DevOps.""The price could improve.""In the next release, I'd like to see a better pricing structure.""We have had issues with our agents going offline.""Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application.""There were some settings we had issues with."

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Pricing and Cost Advice
  • "Our monthly cost for DX SaaS is approximately $5 per user, which I considered affordable."
  • More DX SaaS Pricing and Cost Advice →

  • "New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."
  • "The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."
  • "Cost is significant with a lot of extras."
  • "It would be nice if we could buy it annually instead of monthly."
  • "If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
  • "I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."
  • "There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
  • "They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
  • More New Relic Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Actionable insight is the most valuable feature.
    Top Answer:Our monthly cost for DX SaaS is approximately $5 per user, which I considered affordable.
    Top Answer:I would like to see AI integrated into DX SaaS so that it can identify and fix issues autonomously.
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:It allows the restriction of privileges and control of users.
    Top Answer:The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licensing on-premises as well.
    Ranking
    Views
    393
    Comparisons
    318
    Reviews
    2
    Average Words per Review
    1,116
    Rating
    7.0
    Views
    24,674
    Comparisons
    19,573
    Reviews
    32
    Average Words per Review
    531
    Rating
    8.2
    Comparisons
    Zabbix logo
    Compared 27% of the time.
    Nagios XI logo
    Compared 20% of the time.
    Dynatrace logo
    Compared 17% of the time.
    Dynatrace logo
    Compared 18% of the time.
    Datadog logo
    Compared 13% of the time.
    Elastic Observability logo
    Compared 8% of the time.
    Grafana logo
    Compared 8% of the time.
    Azure Monitor logo
    Compared 6% of the time.
    Also Known As
    CA DXI, CA Digital Experience Insights
    New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
    Learn More
    Overview

    Dx SaaS is a solution whose goal is to ensure that businesses and organizations can monitor and manage the way that users experience their applications. This solution contains many powerful tools that are designed to give administrators the maximum amount of control over the experiences that clients have when employing their applications. Organizations and businesses can rest easily and ensure that the product they put out into the world is always being watched for potential issues that will be resolved proactively and quietly.

    Dx SaaS Benefits

    Some of the benefits that come from using Dx SaaS include:

    • Improve the overall experience of your users at all stages of their journey. Dx SaaS provides administrators with the ability to cull proactive insights into not only the actual performance of the application, but also the way that users are experiencing the application. This makes it possible for administrators to address pain points before they can become major issues.
    • Full visibility across all aspects of the application. Dx SaaS enables organizations to see what is going on in every part of their applications. Every aspect of the application is fully visible to them. They can keep track of both users and their IT infrastructure without having to rely on other solutions.
    • Run Dx SaaS flexibly. Users can run Dx SaaS from their premises, investing in hardware and software, if they so wish. Alternatively, users can run Dx SaaS as a pure SaaS-based solution if that is a better fit for their needs.

    Dx SaaS Features

    When users choose to employ the DX SaaS solution, they gain access to many different capabilities. These features include:

    • Relationship mapping capabilities. Users can visually represent all of the parts of the application and their relationships. This can aid administrators in understanding precisely how their applications, architecture, and networks operate.
    • Customizable dashboards. Administrators can build dashboards that are most suited to meet their needs, fine-tuning them to perform the analysis and functions that are most relevant to their objectives.
    • Root-cause analytical capability. DX SaaS makes it possible for users to find the causes of any and all issues that arise. Its analytical capabilities scan for anomalies and find issues early on. This gives administrators and IT professionals insights that enable them to keep applications running optimally.

    Reviews from Real Users

    The DX SaaS solution enables companies and organizations to take charge of the digital experiences that their customers receive. It is designed in a way that empowers these companies to truly monitor their applications and maintain a positive user experience. DX SaaS recognizes that applications can be run on any number of platforms. As a result, solutions that monitor and analyze applications need to be capable of handling a wide variety of platforms. This is one of the considerations that the solution’s designers made integral to its design.

    Administrators can leverage DX SaaS to spot potential issues before they can become problems for the users of their applications. DX SaaS has metrics that can provide application administrators with important insights. Patterns and areas where trouble can arise are immediately exposed so that administrators can take the steps that are necessary for the applications to run smoothly.

    A consultant at a technical services company writes, “It supports numerous platforms.” Furthermore, they add, “The CA APM blaming metrics are quite useful in identifying a potential issue.

    New Relic is a versatile tool that can be customized to fit the needs of different organizations. Its primary use cases include performance monitoring, time series analysis, infrastructure monitoring, synthetic monitoring of APIs, and providing insight into UI performance. New Relic APM is a popular application monitoring tool that provides in-depth observability of an application's performance, including database queries, website response times, and page load times. 

    The solution provides clear information and a complete picture of what is happening in the organization's system, allowing for easy monitoring of servers and providing value in code detection and resolution and user experience metrics.

    Sample Customers
    CNN
    World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Computer Software Company15%
    Real Estate/Law Firm10%
    Manufacturing Company9%
    REVIEWERS
    Financial Services Firm23%
    Computer Software Company18%
    Media Company9%
    Retailer8%
    VISITORS READING REVIEWS
    Educational Organization29%
    Financial Services Firm14%
    Computer Software Company11%
    Manufacturing Company5%
    Company Size
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise4%
    Large Enterprise73%
    REVIEWERS
    Small Business35%
    Midsize Enterprise30%
    Large Enterprise35%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise36%
    Large Enterprise50%
    Buyer's Guide
    DX SaaS vs. New Relic
    March 2024
    Find out what your peers are saying about DX SaaS vs. New Relic and other solutions. Updated: March 2024.
    768,740 professionals have used our research since 2012.

    DX SaaS is ranked 49th in Application Performance Monitoring (APM) and Observability with 3 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. DX SaaS is rated 6.6, while New Relic is rated 8.6. The top reviewer of DX SaaS writes "It's highly customizable but lacks many features of available in competing solutions". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". DX SaaS is most compared with DX Unified Infrastructure Management, Zabbix, Nagios XI and Dynatrace, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our DX SaaS vs. New Relic report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.