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DX SaaS vs Eggplant Customer Experience Insights comparison

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Questions from the Community
Top Answer:It supports numerous platforms.
Top Answer:If you compare CA with Dynatrace, in terms of pricing, my understanding from one of our customers is that CA is a lot cheaper.
Top Answer:In terms of APM, CA is lacking in terms of its dashboards and the user interface is quite old. AI capability is quite important these days and could be an additional feature in the next release.
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Ranking
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739
Comparisons
629
Reviews
1
Average Words per Review
1,835
Rating
7.0
Views
27
Comparisons
5
Reviews
0
Average Words per Review
0
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N/A
Comparisons
Also Known As
CA DXI, CA Digital Experience Insights
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Overview

Dx SaaS is a solution whose goal is to ensure that businesses and organizations can monitor and manage the way that users experience their applications. This solution contains many powerful tools that are designed to give administrators the maximum amount of control over the experiences that clients have when employing their applications. Organizations and businesses can rest easily and ensure that the product they put out into the world is always being watched for potential issues that will be resolved proactively and quietly.

Dx SaaS Benefits

Some of the benefits that come from using Dx SaaS include:

  • Improve the overall experience of your users at all stages of their journey. Dx SaaS provides administrators with the ability to cull proactive insights into not only the actual performance of the application, but also the way that users are experiencing the application. This makes it possible for administrators to address pain points before they can become major issues.
  • Full visibility across all aspects of the application. Dx SaaS enables organizations to see what is going on in every part of their applications. Every aspect of the application is fully visible to them. They can keep track of both users and their IT infrastructure without having to rely on other solutions.
  • Run Dx SaaS flexibly. Users can run Dx SaaS from their premises, investing in hardware and software, if they so wish. Alternatively, users can run Dx SaaS as a pure SaaS-based solution if that is a better fit for their needs.

Dx SaaS Features

When users choose to employ the DX SaaS solution, they gain access to many different capabilities. These features include:

  • Relationship mapping capabilities. Users can visually represent all of the parts of the application and their relationships. This can aid administrators in understanding precisely how their applications, architecture, and networks operate.
  • Customizable dashboards. Administrators can build dashboards that are most suited to meet their needs, fine-tuning them to perform the analysis and functions that are most relevant to their objectives.
  • Root-cause analytical capability. DX SaaS makes it possible for users to find the causes of any and all issues that arise. Its analytical capabilities scan for anomalies and find issues early on. This gives administrators and IT professionals insights that enable them to keep applications running optimally.

Reviews from Real Users

The DX SaaS solution enables companies and organizations to take charge of the digital experiences that their customers receive. It is designed in a way that empowers these companies to truly monitor their applications and maintain a positive user experience. DX SaaS recognizes that applications can be run on any number of platforms. As a result, solutions that monitor and analyze applications need to be capable of handling a wide variety of platforms. This is one of the considerations that the solution’s designers made integral to its design.

Administrators can leverage DX SaaS to spot potential issues before they can become problems for the users of their applications. DX SaaS has metrics that can provide application administrators with important insights. Patterns and areas where trouble can arise are immediately exposed so that administrators can take the steps that are necessary for the applications to run smoothly.

A consultant at a technical services company writes, “It supports numerous platforms.” Furthermore, they add, “The CA APM blaming metrics are quite useful in identifying a potential issue.

Customer Experience Insights (CXI) helps you increase engagement, conversions, and revenue by analyzing and optimizing your digital experience in production. CXI works by monitoring everything about your digital experience from user behavior and conversions to performance and functionality, understands how the technical behaviors drive business outcomes, identifies bottlenecks, and recommends optimizations to improve your conversions.

Offer
Learn more about DX SaaS
Learn more about Eggplant Customer Experience Insights
Sample Customers
CNN
Cerner, NASA, Citi, Sephora, WalMart
Top Industries
VISITORS READING REVIEWS
Computer Software Company32%
Insurance Company10%
Government8%
Financial Services Firm8%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business20%
Midsize Enterprise7%
Large Enterprise73%
No Data Available

DX SaaS is ranked 4th in Digital Experience Monitoring with 1 review while Eggplant Customer Experience Insights is ranked 9th in Digital Experience Monitoring. DX SaaS is rated 7.0, while Eggplant Customer Experience Insights is rated 0.0. The top reviewer of DX SaaS writes "It's highly customizable but lacks many features of available in competing solutions". On the other hand, DX SaaS is most compared with Zabbix, DX Unified Infrastructure Management, Dynatrace, Nexthink and Splunk, whereas Eggplant Customer Experience Insights is most compared with .

See our list of best Digital Experience Monitoring vendors.

We monitor all Digital Experience Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.