No more typing reviews! Try our Samantha, our new voice AI agent.

Digium Switchvox vs HCL Sametime comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Digium Switchvox
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
Unified Communications (7th), IP Telephony & Unified Communications (4th)
HCL Sametime
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
Virtual Meetings (15th)
 

Mindshare comparison

Digium Switchvox and HCL Sametime aren’t in the same category and serve different purposes. Digium Switchvox is designed for Unified Communications and holds a mindshare of 5.0%, up 2.0% compared to last year.
HCL Sametime, on the other hand, focuses on Virtual Meetings, holds 1.6% mindshare, up 0.4% since last year.
Unified Communications Mindshare Distribution
ProductMindshare (%)
Digium Switchvox5.0%
Cisco Unified Communications9.5%
3CX Live Chat7.6%
Other77.9%
Unified Communications
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
HCL Sametime1.6%
Zoom Workplace Business7.8%
Webex5.5%
Other85.1%
Virtual Meetings
 

Featured Reviews

it_user489357 - PeerSpot reviewer
Consulting Partner at a tech services company with 51-200 employees
The Switchboard Redesign, Wall board in Switchboard, and Browser based video conferencing are extremely valuable.
Switchboard Redesign & Widget  Wall board in Switchboard Browser based video conferencing  Mobile App REST Interface  Call Center Management is easier now  Switchvox responsiveness has improve greatly  Our staff are very happy with the new Switchvox UI & UX of the Mobile App Experience with…
Bogdan Chechlowski - PeerSpot reviewer
Kierownik Biura Informatyki at EIB SA
Stable product, communicate very fast and allows to see who's online in the office or work environment
It was used for communication through text messages, primarily Being able to see who was online and communicate very fast was a good feature.  The security was quite good. However, when we tried to implement it for email at a high level, we had to use another solution, FortiMail Gateway. I view…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Call Center Management is easier now and our staff are very happy with the new Switchvox."
"Follow Me feature offers me the convenience of communication from anywhere Easily drag and drop calls to others"
"Audio and video calls provide faster communication than chat."
"A very good communication and real-time collaboration software, it is simple, fast, reliable, keeps history and the best feature of all is its intelligence."
"I can view the status and availability of colleagues or team members, which makes it easy to approach them when they are available."
"The security was quite good."
"This solution saves time and cost in communicating with team members, streamlines tasks in my organization by encouraging us to chat directly with the relevant person, and strengthens professional relationships through increased communication among peers."
 

Cons

"The switchvox mobile app."
"It seems that the software might in the future, support the software telephony exchange but at the current time, it is not doing that and because of that one key feature of real-time communication is missing from it."
"The interface is too colorful and looks like Windows XP."
"Sametime hangs sometimes and therefore needs to get restarted."
"It lacks some features compared to modern solutions. For example, it doesn't allow sending screenshots or other files."
"The webinar should be integrated into Sametime for a larger number of participants."
report
Use our free recommendation engine to learn which Unified Communications solutions are best for your needs.
892,943 professionals have used our research since 2012.
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with HCL Sametime?
I view it as part of HCL Notes and Domino, and my opinion is similar to those products. It lacks some features compared to modern solutions. For example, it doesn't allow sending screenshots or oth...
What is your primary use case for HCL Sametime?
It was used for communication through text messages, primarily.
What advice do you have for others considering HCL Sametime?
Overall, it was quite good. I would rate it an eight out of ten. It's a better product than some others from HCL, but overall, I wouldn't recommend it, given the availability of superior alternatives.
 

Also Known As

Switchvox
Lotus Sametime, IBM Lotus Sametime
 

Overview

 

Sample Customers

CORAF/Wecard
Connect2Cloud, Superior Group, Daifuku Co. Ltd., Seaward, The City of Fort Worth, Christian Brothers Services, Berlitz, Deutsche Notes User Group, Danske Fysioterapeuter, Slumberland, La Vacanza, Rheinmetall AG
Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications. Updated: April 2026.
892,943 professionals have used our research since 2012.