HCL Sametime vs TeamViewer comparison

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HCL Sametime

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Executive SummaryUpdated on Mar 19, 2026

HCL Sametime and TeamViewer Business are competing in real-time communication and remote support. TeamViewer Business is often favored for its robust features despite its higher cost.

Features: HCL Sametime provides secure chat, video conferencing, and collaborative tools suitable for enterprise needs. TeamViewer Business offers extensive remote access, control features, and cross-platform compatibility, making it ideal for remote support and management.

Room for Improvement: HCL Sametime could enhance its remote support functionalities, include more integration options, and improve its mobile app interface. TeamViewer Business might benefit from improving initial setup experiences, offering more competitive pricing, and expanding its video conferencing features.

Ease of Deployment and Customer Service: HCL Sametime integrates smoothly with existing systems and is supported well by customer service. TeamViewer Business emphasizes quick setup processes and provides a wealth of online support resources.

Pricing and ROI: HCL Sametime is known for competitive pricing and strong ROI for internal communications. TeamViewer Business, though more expensive, offers significant ROI due to its extensive feature set, balancing the higher cost with remote management capabilities.

To learn more, read our detailed HCL Sametime vs. TeamViewer Report (Updated: March 2026).

HCL Sametime vs. TeamViewer

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HCL Sametime

Ranking in Virtual Meetings

15th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

TeamViewer

Ranking in Virtual Meetings

3rd

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

107

Ranking in other categories

Remote Access (1st), Remote Monitoring and Management (RMM) (3rd)

Mindshare comparison

As of March 2026, in the Virtual Meetings category, the mindshare of HCL Sametime is 1.4%, up from 0.4% compared to the previous year. The mindshare of TeamViewer is 3.9%, down from 7.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
TeamViewer	3.9%
HCL Sametime	1.4%
Other	94.7%

Virtual Meetings

Featured Reviews

Bogdan Chechlowski

Kierownik Biura Informatyki at EIB SA

Stable product, communicate very fast and allows to see who's online in the office or work environment

It was used for communication through text messages, primarily Being able to see who was online and communicate very fast was a good feature. The security was quite good. However, when we tried to implement it for email at a high level, we had to use another solution, FortiMail Gateway. I view…

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Begaya Morris

Lead Software Engineer at BD

Reliable remote access has improved secure collaboration and streamlined daily approvals

The best features TeamViewer Business offers in my opinion are collaboration, templates, a high level of security, and session recording. Collaboration allows me to collaborate remotely with my team members. Besides reconnecting automatically, it provides a high level of security, protecting from cyber attacks and aids in providing assurance in regulated environments through two-factor authentication and end-to-end encryption features. It also allows recording live sessions, which can be replayed as needed for future reference. TeamViewer Business has positively impacted my organization as collaboration has enhanced, especially remote collaboration by 60 to 70 percent. I have been able to collaborate with clients and other team members seamlessly. Enhanced workflow efficiency includes faster approvals and a lowered risk of data loss, misuse, and leak through robust features like two-factor authentication and end-to-end encryption. It also facilitates compliance using documentation and auditing through recordings and logs.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The security was quite good."

"Audio and video calls provide faster communication than chat."

"This solution saves time and cost in communicating with team members, streamlines tasks in my organization by encouraging us to chat directly with the relevant person, and strengthens professional relationships through increased communication among peers."

"I can view the status and availability of colleagues or team members, which makes it easy to approach them when they are available."

"A very good communication and real-time collaboration software, it is simple, fast, reliable, keeps history and the best feature of all is its intelligence."

"I have never had to contact customer support for any connection issues."

"Saving users in the interface has helped our workflow and made things easier for our team because we use it every single day, and we would struggle to support our teams effectively without TeamViewer Business; it has made things much easier."

"Go ahead, it’s the best of all the remote access software products."

"The solution has worked flawlessly; it’s stable and reliable, with no bugs or glitches."

"TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them."

"Our computers are spread amongst six physical locations, and TeamViewer reduces the need to travel to those offices to help staff."

"Getting started with TeamViewer was easy, with a very straightforward usage"

"I have been satisfied with TeamViewer overall."

More TeamViewer pros

Cons

"The interface is too colorful and looks like Windows XP."

"The webinar should be integrated into Sametime for a larger number of participants."

"Sametime hangs sometimes and therefore needs to get restarted."

"It lacks some features compared to modern solutions. For example, it doesn't allow sending screenshots or other files."

"It seems that the software might in the future, support the software telephony exchange but at the current time, it is not doing that and because of that one key feature of real-time communication is missing from it."

"Sometimes it lags. They need to optimize it a bit."

"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."

"It does what I need it to do but I think it's expensive."

"Every now and then you'll get a silent crash and you relaunch the application."

"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."

"TeamViewer could improve by adding support for other operating systems, such as Linux and CAKE."

"In the past, use in wireless environments caused buffering due to limited bandwidth."

"Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer..."

More TeamViewer cons

Pricing and Cost Advice

Information not available

"TeamViewer is very pricey. You have to sign up for a yearly subscription."

"There is a free and paid version of this solution. I am currently using the free version."

"We have a permanent license and the price is reasonable."

"The version of the solution we are using is free."

"We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license."

"TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it."

"TeamViewer is $600 or $700 per port per year..."

"We use the free version of TeamViewer."

More TeamViewer pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

12%

Computer Software Company

Comms Service Provider

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	36
Large Enterprise	36

Questions from the Community

What needs improvement with HCL Sametime?

I view it as part of HCL Notes and Domino, and my opinion is similar to those products. It lacks some features compared to modern solutions. For example, it doesn't allow sending screenshots or oth...

What is your primary use case for HCL Sametime?

It was used for communication through text messages, primarily.

What advice do you have for others considering HCL Sametime?

Overall, it was quite good. I would rate it an eight out of ten. It's a better product than some others from HCL, but overall, I wouldn't recommend it, given the availability of superior alternatives.

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...

What do you like most about TeamViewer?

It is easy to use and has a pretty good UI.

What is your experience regarding pricing and costs for TeamViewer?

The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.

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Product Reports

Download HCL Sametime product report

Virtual Meetings

March 2026

Download TeamViewer product report

February 2026

Also Known As

Lotus Sametime, IBM Lotus Sametime

TeamViewer Tensor

Overview

HCL Sametime. Secure Conversations Across Any Device

Your company can’t afford to take any data risks, but your teams still need to be able to interact and react quickly, wherever they are working. Sametime offers modern instant messaging, file-sharing, and online meetings with the proven security your business can trust.

HCLSoftware

TeamViewer offers a license type mainly for small teams, focusing on remote connectivity solutions. It includes TeamViewer Remote and TeamViewer Tensor, catering to both small businesses and large enterprises with specialized needs.

TeamViewer Business isn't standalone but a primary license for small teams. Its remote connectivity suite includes TeamViewer Remote and TeamViewer Tensor, the latter offering enhanced features for enterprises. It enables secure, high-speed remote access, collaboration, and troubleshooting. Major users suggest aligning product descriptions and improvement in interfaces and user experiences.

What are the key features of TeamViewer?

High-speed and secure remote access: Fast connections with strong security measures.
Robust collaboration tools: Enhances team productivity remotely.
Screen sharing: Easy display sharing for presentations and meetings.
Session recording: Documentation and review of remote sessions.
Easy integration: Seamless compatibility with other platforms and tools.

What benefits do users highlight?

Improved workflow: Streamlines processes and reduces downtime.
Efficient troubleshooting: Quick resolutions to technical issues.
Compliance assurance: Meets necessary security standards and regulations.
Time and resource savings: Minimizes the need for physical presence and travel.

Organizations use TeamViewer for remote desktop connectivity to manage and solve IT issues. It allows technical support, collaboration, and training with real-time assistance and secure access. By enabling remote support for employees and customers, it ensures efficient issue resolution across industries, such as healthcare, finance, and education.

Sample Customers

Connect2Cloud, Superior Group, Daifuku Co. Ltd., Seaward, The City of Fort Worth, Christian Brothers Services, Berlitz, Deutsche Notes User Group, Danske Fysioterapeuter, Slumberland, La Vacanza, Rheinmetall AG

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross