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Cyware Cyber Fusion vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cyware Cyber Fusion
Ranking in Security Orchestration Automation and Response (SOAR)
21st
Average Rating
7.0
Reviews Sentiment
6.8
Number of Reviews
2
Ranking in other categories
Threat Intelligence Platforms (27th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
5th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

As of August 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Cyware Cyber Fusion is 1.0%, up from 0.7% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.6%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

AhmedKonsowa - PeerSpot reviewer
A stable solution with excellent features and a helpful technical support team
We use the solution for cyber fusion centers The product has a lot of strong points compared to other tools. The prices must be reduced. I have been using the solution for one year. I am using the latest version of the solution. I rate the tool’s stability a nine out of ten. In my company,…
George Devasia - PeerSpot reviewer
Communication and organization improve support teams and works well with enterprises
I use ServiceNow for ticketing purposes. Specifically, I raise tickets between the support team. This is used by internal teams within the company for managing support-related tasks ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is stable."
"The technical support team is helpful."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"It's stable."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
 

Cons

"The prices must be reduced."
"The tool doesn't integrate well with ServiceNow."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"The threat intelligence module needs a better dashboard."
"The dashboard and playbook creation will need to improve"
"The initial setup is difficult."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"There is room for improvement in terms of developer support and documentation."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
 

Pricing and Cost Advice

Information not available
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
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Top Industries

By visitors reading reviews
Manufacturing Company
16%
Financial Services Firm
15%
Comms Service Provider
13%
Healthcare Company
8%
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
9%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, especially regarding false positives or exceptions, which usually require filling...
 

Also Known As

CSOL, Fusion and Threat Response, Threat Intelligence eXchange, Security Orchestration and Automation (SOAR)
No data available
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Cyware Cyber Fusion vs. ServiceNow Security Operations and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.