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Cyware Cyber Fusion vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cyware Cyber Fusion
Ranking in Security Orchestration Automation and Response (SOAR)
22nd
Average Rating
7.0
Reviews Sentiment
6.8
Number of Reviews
2
Ranking in other categories
Threat Intelligence Platforms (28th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Security Incident Response (2nd), Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

As of May 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Cyware Cyber Fusion is 1.0%, up from 0.7% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.9%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

AhmedKonsowa - PeerSpot reviewer
A stable solution with excellent features and a helpful technical support team
We use the solution for cyber fusion centers The product has a lot of strong points compared to other tools. The prices must be reduced. I have been using the solution for one year. I am using the latest version of the solution. I rate the tool’s stability a nine out of ten. In my company,…
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The technical support team is helpful."
"The product is stable."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The product has a very simple UI."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"My favorite feature is the application vulnerability scanner."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
 

Cons

"The tool doesn't integrate well with ServiceNow."
"The prices must be reduced."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"The dashboard and playbook creation will need to improve"
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"Report generation within ServiceNow can take some time."
"We'd like customization to be easier in terms of the UI and using the dashboards."
 

Pricing and Cost Advice

Information not available
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
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Top Industries

By visitors reading reviews
Manufacturing Company
15%
Financial Services Firm
15%
Computer Software Company
11%
Comms Service Provider
11%
Financial Services Firm
20%
Manufacturing Company
11%
Computer Software Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.
 

Also Known As

CSOL, Fusion and Threat Response, Threat Intelligence eXchange, Security Orchestration and Automation (SOAR)
No data available
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Cyware Cyber Fusion vs. ServiceNow Security Operations and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.