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Cyware Cyber Fusion vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
4th
Average Rating
8.8
Reviews Sentiment
6.5
Number of Reviews
14
Ranking in other categories
AI-SOC (1st), AI-Powered Security Automation (1st)
Cyware Cyber Fusion
Ranking in Security Orchestration Automation and Response (SOAR)
22nd
Average Rating
7.0
Reviews Sentiment
6.8
Number of Reviews
2
Ranking in other categories
Threat Intelligence Platforms (TIP) (29th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
9th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (12th)
 

Mindshare comparison

As of July 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 3.8%, down from 5.7% compared to the previous year. The mindshare of Cyware Cyber Fusion is 1.7%, up from 1.0% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.5%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Torq3.8%
ServiceNow Security Operations3.5%
Cyware Cyber Fusion1.7%
Other91.0%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

AD
Solutions Architect at Swimlane
Automation has streamlined multi-tenant SOC workflows and improves alert handling efficiency
Although the reporting within Torq is not that great, we did ask for many features regarding reporting in Torq, but due to some platform constraints, they could not make the whole dataset available for us to be used in reporting. Except for that, we used some basic reporting. When I used Torq, it was indeed in the early stages of AI capabilities. Only a few customers were allowed to use it, and we were among them. It functioned well as long as we summarized the data properly. If you input garbage, you would get garbage out. Thus, we had to do significant fine-tuning regarding what data context we provided to the AI orchestrator to get meaningful results. In terms of Torq's unified platform approach to AI SOC automation and case management compared to managing multiple point solutions across my security stack, I find it case-centric. The unified view in case management is good since it provides clarity, although there are limitations regarding how many items in case management can be modified at once. Bulk operations are very limited, potentially due to their back-end database or data retrieval processes that can be improved. Regarding improvements for Torq, when we were onboarded, there were aspects we were uncertain about, such as the number of cases that could be generated, what data we could bring in, how many clients we could onboard, and similar concerns. Initially, we also lacked clarity about the number of playbooks or workflows we could build. Different triggers like system triggers, case-based triggers, and others can be employed without restrictions, but when it comes to on-demand and scheduled jobs, there is a limitation based on the subscription and pricing tier that notably caps the number of workflows we can create. No bulk editing across cases was one issue, along with limited filtering related to single grouping constraints. Additionally, the out-of-the-box case templates provided require substantial modifications before they become usable. There is also a feature in the cases for notes that cannot be searched. They are only visible through the UI, which is another area for improvement. The workflow and execution-based charges seem misleading as this was not discussed initially. I am not sure if new customers are made aware of this. It seems that workflows revolving around cases hinder functionality outside of case management, as we have many use cases needing on-demand triggers and schedules for functions like reporting or polling devices. Creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers. While they facilitate optimization and scaling, the support received tends to be very basic. Improvements can be made in that area as well.
AhmedKonsowa - PeerSpot reviewer
Senior Pre-Sales Engineer (Commercial Sector) at Cyber Knight
A stable solution with excellent features and a helpful technical support team
We use the solution for cyber fusion centers The product has a lot of strong points compared to other tools. The prices must be reduced. I have been using the solution for one year. I am using the latest version of the solution. I rate the tool’s stability a nine out of ten. In my company,…
Suhel Khan - PeerSpot reviewer
Senior Consultant (Siem Admin) at IBM
Precise incident handling has improved reporting and searching across complex security cases
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show that the status is still in progress, which is currently in a beta version, would definitely help people to understand that the status has changed for the incident.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Torq has helped a lot regarding SOC analyst efficiency."
"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."
"What I liked the most about Torq is the actual workflow builder, which is really great because they offer a lot of features and convenience features that are useful for any automation engineer."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."
"Under one SOC tool in Torq, analysts get to know everything within the context of an alert or incident they are working on, and this ability to view the whole picture within Torq is one of the major breakthroughs and best offerings of Torq."
"The product is stable."
"The technical support team is helpful."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"The solution is stable."
"The ServiceNow platform provides tremendous value to organizations that not only want to implement SecOps, but when integrated with IT Service Management, IT Operations Management, Software Asset Management, Governance Risk and Compliance, and into their overall strategy for digital and business transformation."
"These features are very seamless, and the workspace along with the unified view of the entire application is something that is very impressive."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"The product has a very simple UI, I like the look and feel, and I find it very easy to navigate."
"It has helped optimize security costs by consolidating multiple tools into one platform."
 

Cons

"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"Torq can probably use more ML and look at what can be closed and what cannot be closed in terms of data classification."
"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."
"Torq does extensive marketing saying that SOAR is dead and markets itself as an all-in-one solution, but this is not actually true."
"The initial deployment of Torq was not easy."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"The workflow and execution-based charges seem misleading as this was not discussed initially, and creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers."
"Regarding the pricing of Torq, I would say it is expensive."
"The prices must be reduced."
"The tool doesn't integrate well with ServiceNow."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"There is room for improvement in terms of developer support and documentation."
"I would like to see new features added, particularly regarding the incident upgrading part."
"You can't connect to anything. It doesn't interact with things very well."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
 

Pricing and Cost Advice

Information not available
Information not available
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The product is more expensive than other solutions."
"It is an expensive product."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Construction Company
10%
Manufacturing Company
10%
Comms Service Provider
9%
Comms Service Provider
19%
Healthcare Company
11%
Manufacturing Company
9%
Financial Services Firm
9%
Financial Services Firm
17%
Manufacturing Company
13%
Government
5%
Computer Software Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise6
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What needs improvement with Torq?
I do not dislike anything about Torq because it has satisfied all of our use cases and requirements. We contacted sup...
What is your primary use case for Torq?
Initially, we were using Slack for small automations, such as creating pipelines or shutting down servers. For exampl...
What advice do you have for others considering Torq?
I have been working for five years with experience in the IT field. Torq is very good. It manages everything. I would...
Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not ...
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spe...
 

Also Known As

No data available
CSOL, Fusion and Threat Response, Threat Intelligence eXchange, Security Orchestration and Automation (SOAR)
No data available
 

Overview

 

Sample Customers

Information Not Available
Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Cyware Cyber Fusion vs. ServiceNow Security Operations and other solutions. Updated: June 2026.
902,588 professionals have used our research since 2012.