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Cyware Cyber Fusion vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cyware Cyber Fusion
Ranking in Security Orchestration Automation and Response (SOAR)
21st
Average Rating
7.0
Reviews Sentiment
6.8
Number of Reviews
2
Ranking in other categories
Threat Intelligence Platforms (26th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Security Incident Response (2nd), Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

As of June 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Cyware Cyber Fusion is 1.0%, up from 0.7% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.7%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

AhmedKonsowa - PeerSpot reviewer
A stable solution with excellent features and a helpful technical support team
We use the solution for cyber fusion centers The product has a lot of strong points compared to other tools. The prices must be reduced. I have been using the solution for one year. I am using the latest version of the solution. I rate the tool’s stability a nine out of ten. In my company,…
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The technical support team is helpful."
"The product is stable."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"It's stable."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The product has a very simple UI."
 

Cons

"The tool doesn't integrate well with ServiceNow."
"The prices must be reduced."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"Report generation within ServiceNow can take some time."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"The dashboard and playbook creation will need to improve"
"The threat intelligence module needs a better dashboard."
 

Pricing and Cost Advice

Information not available
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
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Top Industries

By visitors reading reviews
Manufacturing Company
16%
Financial Services Firm
15%
Comms Service Provider
11%
Computer Software Company
11%
Financial Services Firm
19%
Manufacturing Company
12%
Computer Software Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, especially regarding false positives or exceptions, which usually require filling...
 

Also Known As

CSOL, Fusion and Threat Response, Threat Intelligence eXchange, Security Orchestration and Automation (SOAR)
No data available
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Cyware Cyber Fusion vs. ServiceNow Security Operations and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.