CrowdStrike Falcon Complete vs Trend Micro Managed XDR comparison

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Executive Summary

We performed a comparison between CrowdStrike Falcon Complete and Trend Micro Managed XDR based on real PeerSpot user reviews.

Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed CrowdStrike Falcon Complete vs. Trend Micro Managed XDR Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed.""Binary Defense has a human service department that provides live monitoring for our systems.""The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives.""The case interface is Binary Defense MDR's most valuable feature.""With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating.""One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter.""The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on.""Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."

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"CrowdStrike Falcon Complete has a very lightweight agent that provides signatureless detection protection from known and unknown malware or ransomware which is very useful.""I like Falcon's AI functionality and vulnerability management. That has been so helpful. Falcon Complete can manage vulnerabilities, quarantine threats, and do all kinds of forensic incident analysis. It's a lightweight solution that only uses 1% of the CPU, which is a game changer. Other EDRs have had high CPU usage.""The endpoint detection and response is very valuable.""Their intelligence is really good. The security whitepapers that they write are outstanding. They handle it all for the clients. CrowdStrike Complete is managed by CrowdStrike. They only call a client if there is a problem that they can't address. They pretty much contain and eradicate. This is not something that every vendor provides.""I am not a CrowdStrike fanboy, but as an IT leader, they make my life easy. I like proactive monitoring and remediation, so I do not have to guess or run around. They are doing everything for me.""Technical support is helpful.""It is a major anti-malware solution. It can stop zero-day attacks and ransomware attacks. There are so many features in CrowdStrike. Falcon Overwatch is a valuable module. It is lightweight on the endpoints. It doesn't have any scanning mechanism. It works on artificial intelligence, static analysis, and dynamic analysis. There is no signature available on this. It is a pretty easy solution. It is cloud-based, so there is no driver maintenance or anything like that. You can go anywhere in the world. If you have internet, you'll get connected to the cloud and the policies that it contains. It is pretty simple.""It is very simple to use and not overly technical."

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"I appreciate the detection and response methodology used against virus and ransomware attacks.""The tool has significantly improved threat detection and response times for my clients' organizations. The solution has performed exceptionally well, and my customers are pleased with both the performance of the system and the support they receive.""Trend Micro Managed XDR has indeed enhanced our customers' threat detection capabilities. Many of our clients are utilizing it and have experienced positive outcomes. Overall, I would recommend it, especially considering the rising popularity of Trend Micro and its excellent product support.""The most valuable feature of Trend Micro Managed XDR is that it protects all of the layers."

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Cons
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English.""It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR.""The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements.""I would like to see more frequent check-ins with our security status.""I would like to get more reports from Binary Defense about what they're blocking.""It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test.""Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine.""We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."

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"Their UI is a bit noisy.""The biggest thing is to scan into your Office 365 environment, not from a cloud access security broker standpoint, but from the Secure Access Security Edge standpoint in protecting the Copilot ecosystem. Copilot has become more widely popular than I could have imagined. You need to back up and protect your Office 365 tools anyway, and Copilot is just a high sense of awareness.""There can be an application for the mobile device for the administrator of the platform to have an overview. In less than two minutes, they should be able to see what is going on and take action.""We have a problem with the CrowdStrike Falcon Complete agent. It was closing the communication with the network or other computers.""The downside that we see with CrowdStrike is that it is not part of a broader ecosystem. It is an endpoint product. They don't sell firewalls or a broader cybersecurity ecosystem. Some of the behavioral detections could be more robust. It does a good job of stopping common tools and techniques, but when it comes to using Windows utilities, such as PowerShell, etc, it doesn't stop them. These are some of the things where we have been able to get past it. An argument there can be that these are administrative tools, not malware, so maybe it is not its job to stop it, but we see some of the competitive products doing a very good job of detecting behaviors as opposed to malware.""CrowdStrike Falcon Complete could improve the threat visibility and have remediated vulnerabilities that they find.""CrowdStrike Falcon Complete does not include patch management functionality.""The technical support is good. However, the technical support is outsourced to India which causes some language barriers. I am not sure if this is still an issue, they might have allotted more suitable representatives."

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"Trend Micro Managed XDR could improve its support documents. This would allow us to explore the solution better and provide a better presentation to our customers. Addiontaally, there could be more automation features.""Being cost-effective is crucial, allowing customers with lower budgets to access the services. Offering a range of services at various price points ensures that customers can find suitable options without being compelled to explore alternative products or vendors.""The product could benefit from some improvements in its interface and organization. Functionality-wise, it performs well, but there's room for enhancement in terms of user-friendliness. There are ample resources like documents and videos provided by most vendors to assist users, although reaching out for direct support might not always be straightforward.""There is a need for greater integration of non-Microsoft devices."

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Pricing and Cost Advice
  • "The solution's price is spot on; if anything, it's slightly below the norm for most services. Compared to building the same team internally, it would cost more to create the same amount of capability than what we get from an external team. Price-wise, Binary Defense is in a great spot."
  • "From the initial cost that Binary Defense came in with, we pared it down quite a bit over the course of 30 or 60 days. My leadership would say that their cost was high, but realistically, they were in line with the market."
  • "The pricing is on target. Working with their sales team on pricing negotiations was a pleasant process. They were very respectful of the constraints we had and I feel that we're paying a fair price."
  • "It's valued at the right price. Even with the number of endpoints we have, we don't feel that it's a lot more than any competitor. In fact, it might be less expensive when you look at the fact that you're getting a full flex SOC out of it along with the tools."
  • "Binary Defense has changed its pricing model from being primarily based on the volume of data to one based on escalations and incidents they handle."
  • "Binary Defense MDR is priced competitively and may be slightly lower than CrowdStrike."
  • "After we acquired this platform, we met with a number of different vendors. Binary Defense came in with a proposal that was surprisingly affordable. In fact, we were able to recoup the cost of their services within a short period of time. This is because Binary Defense is able to provide the same level of security as a team of two or three in-house analysts but at a fraction of the cost. As a result, Binary Defense is saving us an estimated $250,000 to $300,000 per year."
  • "The pricing isn't that bad, it's very competitive. I don't feel that it's over-priced and I don't feel that it's under-priced."
  • More Binary Defense MDR Pricing and Cost Advice →

  • "The price is okay, although you're not going to get away cheap when it comes to security."
  • "At approximately €60 per machine, per year, I think that it's a good price point."
  • "It is a fairly firm price. It is not the cheapest solution, but if you take the complete team into consideration, it is a great value."
  • "The average price is approximately $500 per customer."
  • "CrowdStrike is more expensive than SentinelOne. Licensing works on the number of agents and the modules you buy. CrowdStrike has different modules, such as Falcon, Falcon Overwatch, Falcon Complete, etc. The pricing depends upon the module that the customer wants. They have different Incident Response (IR) teams, which are very expensive."
  • "They are really reasonable for the services they are providing. When you add more endpoints, you are going to pay more for the license."
  • "Its price is very high. CrowdStrike Falcon Complete is 50% more expensive than Cisco AMP for Endpoints."
  • "There is a license for this solution and everything is included. However, The price of the could be lower."
  • More CrowdStrike Falcon Complete Pricing and Cost Advice →

  • "There is a subscription needed to use Trend Micro Managed XDR. We are on an annual license."
  • "The solution is cost-effective."
  • "I rate the tool's pricing a six out of ten."
  • "The solution's pricing falls within a reasonable range—it's not the most expensive option out there, nor the cheapest."
  • More Trend Micro Managed XDR Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable feature is reviewing tickets and the notes added by technicians.
    Top Answer:Binary Defense is fairly priced. I would say that Binary Defense is flexible in negotiating and tailoring a solution… more »
    Top Answer:The only area I see for improvement with Binary Defense is their service portal. It could benefit from some… more »
    Top Answer:I am not a CrowdStrike fanboy, but as an IT leader, they make my life easy. I like proactive monitoring and remediation… more »
    Top Answer:If you are looking from an IT standpoint, you get what you pay for. There is proactive monitoring in addition to the… more »
    Top Answer:The biggest thing is to scan into your Office 365 environment, not from a cloud access security broker standpoint, but… more »
    Top Answer:I appreciate the detection and response methodology used against virus and ransomware attacks.
    Top Answer:There is a need for greater integration of non-Microsoft devices. The integration capabilities and visibility of Trend… more »
    Comparisons
    Also Known As
    Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response
    Falcon Complete
    Learn More
    Overview

    Binary Defense provides a Managed Detection and Response service using an Open XDR strategy that detects and isolates threats early in the attack lifecycle. Expert security analysts in the Binary Defense Security Operations Center leverage an attacker’s mindset, monitoring your environments for security events 24x7x365 and acting as an extension of your security teams. When a security event occurs, Binary Defense analysts triage, disposition, and prioritize the event. Analysts conduct full kill chain analysis and supply tactical and strategic mitigation recommendations to your security team with the goal of increasing your organization’s security posture against the latest adversary threats.

    Visit us online at https://www.binarydefense.com

    Falcon Complete: Endpoint protection delivered as a service. The highest level of endpoint security maturity delivered immediately, without the burden of building and managing it yourself.

    Try Falcon for free at https://go.crowdstrike.com/

    Trend Micro XDR applies the most effective AI and expert analytics to the activity data collected from its native sensors in the environment to produce fewer, higher-fidelity alerts. Global threat intelligence from the Trend Micro Smart Protection Network™ combined with expert detection rules continually updated from our threat experts maximize the power of AI and analytical models in unparalleled ways.

    Sample Customers
    Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR
    Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra
    Unigel, DHR Health
    Top Industries
    REVIEWERS
    Manufacturing Company33%
    Wholesaler/Distributor8%
    Insurance Company8%
    Energy/Utilities Company8%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm8%
    Healthcare Company8%
    Manufacturing Company7%
    REVIEWERS
    Computer Software Company27%
    Financial Services Firm15%
    Construction Company10%
    Comms Service Provider6%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Manufacturing Company7%
    Financial Services Firm7%
    Government7%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Government8%
    Comms Service Provider8%
    Wholesaler/Distributor5%
    Company Size
    REVIEWERS
    Small Business31%
    Midsize Enterprise31%
    Large Enterprise38%
    VISITORS READING REVIEWS
    Small Business36%
    Midsize Enterprise19%
    Large Enterprise45%
    REVIEWERS
    Small Business42%
    Midsize Enterprise21%
    Large Enterprise37%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise22%
    Large Enterprise49%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise23%
    Large Enterprise48%
    Buyer's Guide
    CrowdStrike Falcon Complete vs. Trend Micro Managed XDR
    March 2024
    Find out what your peers are saying about CrowdStrike Falcon Complete vs. Trend Micro Managed XDR and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    CrowdStrike Falcon Complete is ranked 1st in Managed Detection and Response (MDR) with 74 reviews while Trend Micro Managed XDR is ranked 14th in Managed Detection and Response (MDR) with 4 reviews. CrowdStrike Falcon Complete is rated 8.6, while Trend Micro Managed XDR is rated 8.8. The top reviewer of CrowdStrike Falcon Complete writes "Great next-generation antivirus with breach warranty and good intrusion protection". On the other hand, the top reviewer of Trend Micro Managed XDR writes "Improves threat detection and response times but needs to be more cost-effective". CrowdStrike Falcon Complete is most compared with Arctic Wolf Managed Detection and Response, Blackpoint Cyber MDR, Secureworks Taegis ManagedXDR, Sophos MDR and Red Canary MDR, whereas Trend Micro Managed XDR is most compared with Sophos MDR, Secureworks Taegis ManagedXDR, Arctic Wolf Managed Detection and Response, Huntress and WithSecure Countercept Managed Detection and Response. See our CrowdStrike Falcon Complete vs. Trend Micro Managed XDR report.

    See our list of best Managed Detection and Response (MDR) vendors.

    We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.