We performed a comparison between Cross-Enterprise Application Performance Management and New Relic based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The technical support and documentation are quite good."
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"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"The pricing is pretty good."
"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."
"They have baseline level alerting."
"It offers helpful user metrics so we can learn more about the user experience."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"It has given us better insight into the performance of the system."
"The UI could be better. When I look at the dashboard, for example, the information looks cluttered and unorganized."
More Cross-Enterprise Application Performance Management Cons →
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"I haven't come across any features that are lacking."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"The customization of the start and end time is kind of cool."
Earn 20 points
Cross-Enterprise Application Performance Management is ranked 106th in Application Performance Monitoring (APM) and Observability while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. Cross-Enterprise Application Performance Management is rated 6.0, while New Relic is rated 8.6. The top reviewer of Cross-Enterprise Application Performance Management writes "Good technical support and scales well for cloud deployments but needs better UI". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Cross-Enterprise Application Performance Management is most compared with , whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus.
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