AWS X-Ray vs Cross-Enterprise Application Performance Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024
 

Categories and Ranking

AWS X-Ray
Ranking in Application Performance Monitoring (APM) and Observability
14th
Average Rating
8.0
Number of Reviews
6
Ranking in other categories
No ranking in other categories
Cross-Enterprise Applicatio...
Ranking in Application Performance Monitoring (APM) and Observability
50th
Average Rating
6.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Featured Reviews

DD
Feb 17, 2023
Helpful for compliance, identifying bottlenecks, and improving application performance
It provides a telemetry solution, so we track activity within our applications in our implementation at Amazon We use it for the work we're doing for the federal government where they need to know a lot of things. We monitor serverless applications, data usage, and things like that. We provide a…
Mohammed  Shahpoup - PeerSpot reviewer
Apr 19, 2024
Offers a great reporting experience, with much customization and flexibility in extracting reports but it can be more user-friendly
My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has such a bad user interface. All features and systems, like servers, should have a modern graphical user interface, but CA Service Desk remains classic and still uses a desktop-based interface. It doesn't add features easily; if you need additional functionality, you have to go through many steps. Competitors like ServiceNow, Micro Focus SMAX, and ManageEngine all have better user interfaces. This is the main solution that needs improvement. I am very satisfied with the modeling systems, the grid, and the existing features, except for the graphical user interface.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a very scalable solution."
"The solution has made it easier for us to trace the problems that we have with our requests and to monitor the timing of each step in each request we do in our endpoints."
"AWS X-Ray is a strong solution and has a smooth integration process."
"The most promising feature of AWS X-Ray is that you can debug the issues through the proper logs. You can also get an analysis out of the logs for some use cases, though I have yet to try all the features of AWS X-Ray."
"AWS X-RAY identifies bottlenecks in terms of stability and performance and how long certain data lives in terms of response time and duration."
"The most important one is compliance. We're able to achieve our regulatory levels. We're able to achieve the security level that we need for the federal government."
"All solutions from Broadcom are very easy to install."
"The technical support and documentation are quite good."
 

Cons

"What needs to be better in AWS X-Ray is the log filtering. Predefined filters could be helpful because the power of analytics comes from how you can filter the data. I also want to see more KPIs from AWS X-Ray."
"If you have a small team, it's probably overkill."
"I do not have any notes in terms of improvements."
"The user interface is sometimes kind of confusing to understand. It's not very user-friendly."
"Like most Amazon products, the user interface, configuration, and tuning aren't the easiest. That's the biggest reason why people tend to go to products like TerraForm and Terragrunt. We use TerraForm and Terragrunt. So, for setting things up and interacting with X-Ray, it's definitely the user interface that can be better."
"They can improve how traces are sent to other providers."
"The UI could be better. When I look at the dashboard, for example, the information looks cluttered and unorganized."
"They lack support and presence in Egypt."
 

Pricing and Cost Advice

"The pricing for AWS X-Ray is a six out of ten."
"The solution is a bit expensive."
"As you develop a relationship with Amazon, your pricing gets lower. You get credits for the amount of the system you use, and then if you're the government, you can get government pricing. For commercial users, there's a hump when you go from small to medium to big enterprise. Small businesses can live pretty easily off the free tier in a lot of cases, but when you go from a medium to a big enterprise, it becomes more expensive on a per-user basis. I'd like to see that curve going in a different way where pricing can be driven down while people are trying to adopt the technology."
"I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
17%
Manufacturing Company
9%
Government
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about AWS X-Ray?
AWS X-Ray is a strong solution and has a smooth integration process.
What needs improvement with AWS X-Ray?
They can improve how traces are sent to other providers.
What is your experience regarding pricing and costs for Cross-Enterprise Application Performance Management?
I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap. On a yearly basis, we pay $400,000. It is fixed, but it differs from year to year because we can add m...
What needs improvement with Cross-Enterprise Application Performance Management?
My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has suc...
What is your primary use case for Cross-Enterprise Application Performance Management?
At our bank, we have two teams: * one for Network Operations Center (NOC) and * another for administration and innovation. I am the technical lead in administration. For daily basis, the NOC team u...
 

Comparisons

No data available
 

Also Known As

No data available
CA Cross-Enterprise Application Performance Management
 

Learn More

 

Overview

 

Sample Customers

COMCAST, ConnectWise, skyscanner, AirAsia, cookpad, cimpress, VTEX, zowdow
NIIT Technologies, Cetip Safeguards
Find out what your peers are saying about AWS X-Ray vs. Cross-Enterprise Application Performance Management and other solutions. Updated: July 2024.
793,295 professionals have used our research since 2012.