AWS X-Ray vs Cross-Enterprise Application Performance Management comparison

Amazon Web Services (AWS) and Broadcom are both solutions in the Application Performance Monitoring (APM) and Observability category. Amazon Web Services (AWS) is ranked #16 with an average rating of 7.4, while Broadcom is ranked #51 with an average rating of 7.0. Amazon Web Services (AWS) holds a 1.5% mindshare in APM, compared to Broadcom’s 0.4% mindshare. Additionally, 90% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 50% of Broadcom users who would recommend it.

AWS X-Ray

Read 11 AWS X-Ray reviews

4,510 Views
4,330 Comparison Views

90% willing to recommend

Cross-Enterprise Applicatio...

Read 2 Cross-Enterprise Application Performance Management reviews

751 Views
736 Comparison Views

50% willing to recommend

AWS X-Ray

Cross-Enterprise Applicatio...

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

AWS X-Ray and Cross-Enterprise Application Performance Management are tools designed for performance monitoring. Cross-Enterprise Application Performance Management appears to have the upper hand in features, while AWS X-Ray performs better in ease of deployment and customer service.

Features: AWS X-Ray is known for its detailed tracing capabilities, integration with other AWS services, and performance data visualization. Cross-Enterprise Application Performance Management offers comprehensive monitoring, diagnostic features, and granular data analysis. User reviews indicate that Cross-Enterprise Application Performance Management's wider range of monitoring capabilities gives it an edge.

Room for Improvement: AWS X-Ray users suggest better graphical representation, enhanced support for non-AWS environments, and more detailed error analysis. Cross-Enterprise Application Performance Management needs a more intuitive setup process, better documentation, and streamlined configuration options. The data highlights more areas for improvement with AWS X-Ray, especially in expanding its non-AWS support.

Ease of Deployment and Customer Service: AWS X-Ray users report an easier deployment process for AWS-centric environments and strong customer service support. Cross-Enterprise Application Performance Management has a steeper learning curve and longer deployment times, but provides robust customer support, indicating AWS X-Ray is superior in ease of deployment and support.

Pricing and ROI: AWS X-Ray is noted for cost-efficiency and lower setup costs. However, users find Cross-Enterprise Application Performance Management’s higher cost justifiable due to its extensive features and strong ROI. Although AWS X-Ray is more budget-friendly, Cross-Enterprise Application Performance Management offers better ROI due to its comprehensive functionalities.

To learn more, read our detailed AWS X-Ray vs. Cross-Enterprise Application Performance Management Report (Updated: April 2026).

Buyer's Guide

AWS X-Ray vs. Cross-Enterprise Application Performance Management

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AWS X-Ray

Ranking in Application Performance Monitoring (APM) and Observability

16th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Cross-Enterprise Applicatio...

Ranking in Application Performance Monitoring (APM) and Observability

51st

Average Rating

6.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AWS X-Ray is 1.5%, down from 3.4% compared to the previous year. The mindshare of Cross-Enterprise Application Performance Management is 0.4%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
AWS X-Ray	1.5%
Cross-Enterprise Application Performance Management	0.4%
Other	98.1%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Allan Møller

Consult Manager at Conscia

Provides quick insights into service interactions and identifies bottlenecks effortlessly

The challenges we faced with AWS X-Ray were that some of the AWS services we were using did not support it, which we discovered at a later stage. This was potentially a design consideration we should have known about, requiring us to redeploy some services in another SKU version to get it functioning. This is the only challenge, as AWS X-Ray is relatively new. It is important to consider that not all AWS services support it out of the box. My recommendation for AWS X-Ray would be broader support. We have been working in a relatively small area of AWS, using approximately six or seven services, so I have not explored all other available services. In general, the more services it supports, the better it would be. AWS X-Ray should be able to support more services for improved functionality.

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Mohammed Shahpoup

Senior Deputy Manager, ITSM Architect at ICT Misr

Offers a great reporting experience, with much customization and flexibility in extracting reports but it can be more user-friendly

My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has such a bad user interface. All features and systems, like servers, should have a modern graphical user interface, but CA Service Desk remains classic and still uses a desktop-based interface. It doesn't add features easily; if you need additional functionality, you have to go through many steps. Competitors like ServiceNow, Micro Focus SMAX, and ManageEngine all have better user interfaces. This is the main solution that needs improvement. I am very satisfied with the modeling systems, the grid, and the existing features, except for the graphical user interface.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most promising feature of AWS X-Ray is that you can debug the issues through the proper logs. You can also get an analysis out of the logs for some use cases, though I have yet to try all the features of AWS X-Ray."

"AWS X-Ray's endpoints and user monitoring are considered the most valuable features."

"I would give AWS X-Ray a nine out of ten overall."

"The best feature of AWS X-Ray is the ability to correlate data out of the box, ensuring that if one service calls another service, it will provide a full flow of what has happened without needing to build or develop anything around it."

"AWS X-Ray shows us exactly when there are delays, helping us understand the depth of issues and what is happening point-to-point."

"The error analysis capabilities of X-Ray are really good."

"The solution has made it easier for us to trace the problems that we have with our requests and to monitor the timing of each step in each request we do in our endpoints."

More AWS X-Ray pros

"The technical support and documentation are quite good."

"All solutions from Broadcom are very easy to install."

"The documentation and the technical support are both quite good."

Cons

"A significant downside is that it is very expensive."

"The user interface is sometimes kind of confusing to understand. It's not very user-friendly."

"Sometimes, the collector agents are confusing to configure initially."

"It should have X-Ray SDKs for different languages like Node.js, Python, or Java."

"AWS X-Ray should improve its implementation process to make it easier for developers."

"Compared to other open-source tools, AWS X-Ray needs improvement in providing discounts."

"I do not have any notes in terms of improvements."

"What needs to be better in AWS X-Ray is the log filtering. Predefined filters could be helpful because the power of analytics comes from how you can filter the data. I also want to see more KPIs from AWS X-Ray."

More AWS X-Ray cons

"There is still a lot of improvement that is needed in terms of stability. We figured out that it was not able to monitor or offer some forms of self-service capabilities."

"They lack support and presence in Egypt."

"The UI could be better. When I look at the dashboard, for example, the information looks cluttered and unorganized."

Pricing and Cost Advice

"The solution is a bit expensive."

"As you develop a relationship with Amazon, your pricing gets lower. You get credits for the amount of the system you use, and then if you're the government, you can get government pricing. For commercial users, there's a hump when you go from small to medium to big enterprise. Small businesses can live pretty easily off the free tier in a lot of cases, but when you go from a medium to a big enterprise, it becomes more expensive on a per-user basis. I'd like to see that curve going in a different way where pricing can be driven down while people are trying to adopt the technology."

"The pricing for AWS X-Ray is a six out of ten."

"I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

13%

Comms Service Provider

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Large Enterprise	3

No data available

Questions from the Community

What is your experience regarding pricing and costs for AWS X-Ray?

While I have not compared it with GCP or Azure ( /products/microsoft-azure-reviews ), AWS generally offers cost-effective services. Some services, like Athena ( /products/odyssey-software-athena-eo...

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What needs improvement with AWS X-Ray?

See all answers

What is your primary use case for AWS X-Ray?

I have been using AWS X-Ray for creating insights to our applications we have developed. It is used to correlate different services in AWS when a transaction happens, allowing us to see the flow of...

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What is your experience regarding pricing and costs for Cross-Enterprise Application Performance Management?

I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap. On a yearly basis, we pay $400,000. It is fixed, but it differs from year to year because we can add m...

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What needs improvement with Cross-Enterprise Application Performance Management?

See all answers

What is your primary use case for Cross-Enterprise Application Performance Management?

At our bank, we have two teams: * one for Network Operations Center (NOC) and * another for administration and innovation. I am the technical lead in administration. For daily basis, the NOC team u...

See all answers

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Compared 7% of the time

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More AWS X-Ray Competitors

Zabbix vs Cross-Enterprise Application Performance Management

Compared 38% of the time

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Compared 31% of the time

Kloudfuse vs Cross-Enterprise Application Performance Management

Compared 17% of the time

More Cross-Enterprise Application Performance Management Competitors

Product Reports

Buyer's Guide

AWS X-Ray

April 2026

Download AWS X-Ray product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

March 2026

Cross-Enterprise Application Performance Management report

Download Cross-Enterprise Application Performance Management product report

Also Known As

No data available

CA Cross-Enterprise Application Performance Management

Overview

AWS X-Ray is a powerful debugging and performance analysis tool offered by Amazon Web Services. It allows developers to trace requests made to their applications and identify bottlenecks and issues.

With X-Ray, developers can visualize the entire request flow and pinpoint the exact location where errors occur. It provides detailed insights into the performance of individual components and helps optimize the overall application performance.

X-Ray integrates seamlessly with other AWS services, making it easy to trace requests across different services and identify dependencies. It also offers a comprehensive set of APIs and SDKs, enabling developers to instrument their applications and capture valuable data for analysis. With its user-friendly interface and powerful features, AWS X-Ray is a valuable tool for developers looking to improve the performance and reliability of their applications.

Amazon Web Services (AWS)

CA Cross-Enterprise APM provides 24/7 monitoring of business transactions for complex application environments by monitoring the real-time performance of mainframe subsystems and providing CA Application Performance Management with this data on a single pane of glass.

Broadcom

Sample Customers

COMCAST, ConnectWise, skyscanner, AirAsia, cookpad, cimpress, VTEX, zowdow

NIIT Technologies, Cetip Safeguards

Buyer's Guide

AWS X-Ray vs. Cross-Enterprise Application Performance Management

April 2026

Free Report: AWS X-Ray vs. Cross-Enterprise Application Performance Management

Find out what your peers are saying about AWS X-Ray vs. Cross-Enterprise Application Performance Management and other solutions. Updated: April 2026.

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