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Cortex vs Ivanti Neurons for ITSM comparison

Cortex and Ivanti are both solutions in the IT Service Management (ITSM) category. Cortex is ranked #21 with an average rating of 8.0, while Ivanti is ranked #8 with an average rating of 8.0. Cortex holds a 0.3% mindshare in ISM, compared to Ivanti’s 2.1% mindshare. Additionally, 66% of Cortex users are willing to recommend the solution, compared to 92% of Ivanti users who would recommend it.
Cortex
Read 3 Cortex reviews
  • 169 Views
  • 166 Comparison Views
66% willing to recommend
Ivanti Neurons for ITSM
Read 17 Ivanti Neurons for ITSM reviews
  • 1,176 Views
  • 882 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Ivanti Neurons for ITSM and Cortex are competing in the IT service management solutions category. Ivanti Neurons for ITSM has an edge in pricing and support, while Cortex excels in features and perceived value.

Features: Ivanti Neurons for ITSM emphasizes automation capabilities, flexible incident management, and robust change management processes. Cortex stands out with advanced AI-driven analytics, extensive integration capabilities, and broad-scale collaboration features.

Ease of Deployment and Customer Service: Ivanti Neurons for ITSM offers a straightforward deployment process with responsive customer service for quick implementation. Cortex features an intricate deployment model that requires more expertise, supported by strong customer service for comprehensive setup assistance.

Pricing and ROI: Ivanti Neurons for ITSM offers a competitive initial setup cost with strong ROI due to efficiency improvements. Cortex, despite a higher initial cost, delivers long-term value with its extensive features, catering to customers valuing capabilities over price.

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To learn more, read our detailed Cortex vs. Ivanti Neurons for ITSM Report (Updated: September 2025).
Buyer's Guide
Cortex vs. Ivanti Neurons for ITSM
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex
Ranking in IT Service Management (ITSM)
21st
Average Rating
8.0
Reviews Sentiment
5.2
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Ivanti Neurons for ITSM
Ranking in IT Service Management (ITSM)
8th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
17
Ranking in other categories
Help Desk Software (10th)
 

Mindshare comparison

As of October 2025, in the IT Service Management (ITSM) category, the mindshare of Cortex is 0.3%, up from 0.2% compared to the previous year. The mindshare of Ivanti Neurons for ITSM is 2.1%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
Ivanti Neurons for ITSM2.1%
Cortex0.3%
Other97.6%
IT Service Management (ITSM)
 

Featured Reviews

NikhilSharma1 - PeerSpot reviewer
Provides comprehensive network visibility and helps us identify threats efficiently
The product could be improved in several areas. The complexity and confusion regarding product variants, such as XDR, Forexiant, and Forexon, must be addressed. There is also a need for clearer differentiation between features and capabilities within Cortex's suite, as the overlap between XDR and XIM can be confusing. Improvements in the user interface and more intuitive KQL query handling could also enhance usability. Additionally, better support for various deployment scenarios and cost management options would be beneficial.
Read full review
Rajat_Srivastava - PeerSpot reviewer
Has helped streamline ticketing and change management while offering clear documentation support
Documentation and learning materials are available for Ivanti Neurons for ITSM, and if you check the vendor sites, you will find documents for each feature. I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited. If a user believes in Ivanti, they should also believe in all its products including Ivanti Neurons for ITSM and Neurons because they are genuinely putting in hard work. This is reflected in the documentation, though I suggest they work on creating more videos. Other than that, you will find everything you need in the community site and documentation site. On a scale of 1-10, I rate Ivanti Neurons for ITSM an 8 out of 10.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It was easy to integrate Cortex with existing infrastructure and other tech tools."
"The solution's stability is generally good."
"The solution's most valuable feature is writing playbooks."
"The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there."
"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."
"Everything in Ivanti Neurons for ITSM is excellent, and they are doing their best."
"The integrations are quite simple and clear."
"I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically."
"This is an excellent alternative to ServiceNow for smaller companies."
"It is easy to set up."
"HEAT Service Management is good for asset and service desk management. It is the focal point for this solution."
More Ivanti Neurons for ITSM pros
 

Cons

"It's quite lagging and not very fast."
"It would be more beneficial to integrate threat intelligence in Cortex."
"The complexity and confusion regarding product variants, such as XDR, Forexiant, and Forexon, must be addressed."
"Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."
"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."
"There is room for improvement in terms of response time. The support team takes a long time to respond."
"We'd like more integration with solutions like SolarWinds."
"Configuration requirements are extensive, even in basic Service Desk processes."
"I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited."
"Support needs improvement in terms of responsiveness and timeliness."
"The patching for non-Windows OSes such as Linux is poor."
More Ivanti Neurons for ITSM cons
 

Pricing and Cost Advice

"It's cheaper compared to its competitors."
"Cortex is an expensive solution."
"Cortex XDR is a costly solution."
"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."
"The product is affordable for small businesses."
"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."
"The price is on the higher side. The support is included in the standard licensing fees."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
13%
Manufacturing Company
12%
Financial Services Firm
11%
Educational Organization
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
Large Enterprise6
 

Questions from the Community

What is your experience regarding pricing and costs for Cortex?
Cortex is an expensive solution.
See all answers
What needs improvement with Cortex?
It would be more beneficial to integrate threat intelligence in Cortex.
See all answers
What is your primary use case for Cortex?
With Cortex, we can automate the analysis of all the alerts. We use it to automate any kind of activity.
See all answers
What do you like most about Ivanti Neurons for ITSM?
I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.
See all answers
What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?
The price is on the higher side. The support is included in the standard licensing fees.
See all answers
What needs improvement with Ivanti Neurons for ITSM?
There could be an improvement in the ability to easily integrate other systems without extensive development. iPaaS has been introduced to help with this, however, I have not fully explored it yet.
See all answers
 

Comparisons

No data available
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BMC Helix ITSM vs Ivanti Neurons for ITSM Logo
BMC Helix ITSM vs Ivanti Neurons for ITSM
Compared 7% of the time
JIRA Service Management vs Ivanti Neurons for ITSM Logo
JIRA Service Management vs Ivanti Neurons for ITSM
Compared 7% of the time
IBM SmartCloud Control Desk vs Ivanti Neurons for ITSM Logo
IBM SmartCloud Control Desk vs Ivanti Neurons for ITSM
Compared 6% of the time
More Ivanti Neurons for ITSM Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
September 2025
Cortex reportDownload Cortex product report
Buyer's Guide
Ivanti Neurons for ITSM
September 2025
Ivanti Neurons for ITSM reportDownload Ivanti Neurons for ITSM product report
 

Also Known As

No data available
HEAT Service Management
 

Overview

Cortex is a robust data analysis and automation platform designed for streamlining complex workflows and enhancing decision-making for professionals across industries. Its functionalities aim to provide efficiency and accuracy, catering to the demands of a tech-savvy audience.

Cortex offers a comprehensive suite of tools tailored for data-driven environments, focusing on seamless integration and workflow automation. It assists users in processing large datasets with precision, ensuring valuable insights are delivered effectively. The platform's adaptability allows for customization to specific industry requirements, making it a versatile choice for businesses seeking to optimize performance. While Cortex is equipped with powerful features, users may find room for improvement in areas like scalability and user experience enhancement, ensuring it evolves to meet future technological advancements.

What are Cortex's most valuable features?
  • Data Processing: Efficient handling of large volumes of data ensures precision in analysis.
  • Workflow Automation: Streamlines repetitive tasks for improved productivity.
  • Integration Capabilities: Seamless connection with existing systems for unified operations.
  • Customization Options: Flexible settings tailored to industry-specific needs.
  • Real-time Insights: Delivers immediate data-driven insights for informed decision-making.
What benefits should users look for?
  • Time Efficiency: Significant reduction in time spent on manual data handling.
  • Cost Reduction: Automation leads to decreased operational costs over time.
  • Improved Accuracy: Enhanced precision in data analysis and reporting.
  • Scalability: Ability to grow and adapt as requirements change.
  • Informed Decisions: Access to real-time data improves strategic decision-making.

Cortex finds application in industries such as finance, healthcare, and manufacturing, where data accuracy and efficiency are crucial. In finance, it aids in risk assessment and fraud detection. Healthcare benefits from its data handling to streamline patient management and improve treatment protocols. In manufacturing, Cortex optimizes supply chain processes and resource allocations. Its adaptability to specific industry requirements emphasizes its utility as a versatile tool in data-driven settings.

Cortex

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti
 

Sample Customers

Information Not Available
AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
Buyer's Guide
Cortex vs. Ivanti Neurons for ITSM
September 2025
Free Report: Cortex vs. Ivanti Neurons for ITSM
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