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Cortex.io vs Ivanti Neurons for ITSM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 11, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex.io
Ranking in IT Service Management (ITSM)
41st
Average Rating
8.0
Reviews Sentiment
6.1
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Ivanti Neurons for ITSM
Ranking in IT Service Management (ITSM)
13th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
17
Ranking in other categories
Help Desk Software (13th)
 

Mindshare comparison

As of February 2026, in the IT Service Management (ITSM) category, the mindshare of Cortex.io is 0.7%, up from 0.2% compared to the previous year. The mindshare of Ivanti Neurons for ITSM is 2.1%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
Ivanti Neurons for ITSM2.1%
Cortex.io0.7%
Other97.2%
IT Service Management (ITSM)
 

Featured Reviews

reviewer2801571 - PeerSpot reviewer
Cyber Cloud Security & Ai Analyst at a tech vendor with 10,001+ employees
Cloud security has improved as detailed dashboards prioritize vulnerabilities and risks
The best features Cortex.io offers are the dashboard, which is very detailed, and the fact that you can run different kinds of testing such as application security testing, vulnerability management testing, and cloud security testing, allowing you to see the levels and rankings of how vulnerable those situations are, including the risk factors. Out of those features, the dashboard stands out as the most valuable to me because it contains all of the information and analytics that is required. Cortex.io has positively impacted my organization by helping as an accelerator in fixing a bunch of different code reviews and cloud-based systems, and we also use it for client work just to ensure that everything is properly shipped. The specific outcomes from using Cortex.io include quicker insights represented by numbers and graphs, allowing us to see the severity level, the number of open vulnerabilities, and the number of open tickets, which helps us check which one to resolve first.
Rajat_Srivastava - PeerSpot reviewer
Manager - Technical Support at a tech vendor with 10,001+ employees
Has helped streamline ticketing and change management while offering clear documentation support
Documentation and learning materials are available for Ivanti Neurons for ITSM, and if you check the vendor sites, you will find documents for each feature. I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited. If a user believes in Ivanti, they should also believe in all its products including Ivanti Neurons for ITSM and Neurons because they are genuinely putting in hard work. This is reflected in the documentation, though I suggest they work on creating more videos. Other than that, you will find everything you need in the community site and documentation site. On a scale of 1-10, I rate Ivanti Neurons for ITSM an 8 out of 10.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best features Cortex.io offers are the dashboard, which is very detailed, and the fact that you can run different kinds of testing such as application security testing, vulnerability management testing, and cloud security testing, allowing you to see the levels and rankings of how vulnerable those situations are, including the risk factors."
"Ivanti Neurons allows me to adjust our workflow according to our needs."
"They allow us to automate ticketing processes and create requests more efficiently, improving our overall support operations."
"Everything in Ivanti Neurons for ITSM is excellent, and they are doing their best."
"The solution is easy to use and has a user-friendly interface"
"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."
"The solution's installation depends on its customization. It is easy."
"The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers."
"The solution's technical support is excellent. I rate the technical support a ten out of ten."
 

Cons

"I have not seen a return on investment, so I cannot share relevant metrics."
"There's a lack of integration with other products. This needs to be improved."
"They could provide product integration with popular platforms."
"I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited."
"Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."
"The user interface must be made simpler and more effective."
"Configuration requirements are extensive, even in basic Service Desk processes."
"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."
"We'd like more integration with solutions like SolarWinds."
 

Pricing and Cost Advice

Information not available
"The product is affordable for small businesses."
"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."
"The price is on the higher side. The support is included in the standard licensing fees."
"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
10%
Manufacturing Company
10%
Financial Services Firm
9%
Educational Organization
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
Large Enterprise6
 

Questions from the Community

What needs improvement with Cortex?
Cortex could do more with a unified low power management framework or enhanced trace and debug visibility by default, and more native support for mixed-criticality scheduling with stronger built-in...
What is your primary use case for Cortex?
I have been using Cortex for 12 years. My main use case for Cortex is working on a daily basis, sometimes for programming and sometimes for supporting clients. A quick specific example of how I use...
What do you like most about Ivanti Neurons for ITSM?
I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.
What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?
The price is on the higher side. The support is included in the standard licensing fees.
What needs improvement with Ivanti Neurons for ITSM?
Regarding analytics and reporting in Ivanti Neurons for ITSM, I am not currently using it because I primarily use the reporting functions from the Endpoint Management tool. I am not sure if there i...
 

Also Known As

No data available
HEAT Service Management
 

Overview

 

Sample Customers

Information Not Available
AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: January 2026.
881,757 professionals have used our research since 2012.