

Ivanti Neurons for ITSM and Cortex.io compete in the IT service management space. Ivanti Neurons stands out with cost-effective pricing and solid customer support, whereas Cortex.io offers advanced technology features.
Features: Ivanti Neurons for ITSM offers flexibility with adjustable workflows, seamless integration with existing solutions, and alert management for service availability. Additionally, it effectively manages recurrent incidents and partners. Cortex.io provides strong AI-driven analytics, integrated threat detection, and customizable playbooks for automating incident responses. Its advanced automation capabilities improve operational efficiency in handling data-centric operations.
Room for Improvement: Ivanti Neurons could enhance its AI-driven features and improve on customization capabilities. Additional third-party integration options and more scalability options would be beneficial. Cortex.io could improve its ease of use by simplifying complex configurations. Increasing user-friendly documentation and offering more robust training resources are areas for enhancement.
Ease of Deployment and Customer Service: Ivanti Neurons for ITSM is known for streamlined deployment and comprehensive customer support, leading to quick problem resolution and a smooth transition. Cortex.io provides a flexible implementation process, which suits those prioritizing customization, though it offers fewer immediate support resources, requiring some independence during deployment.
Pricing and ROI: Ivanti Neurons for ITSM typically offers more accessible pricing, providing immediate cost benefits with significant returns through strong support and lower initial costs. Cortex.io, with its higher setup cost, justifies this with a superior feature set that can yield significant long-term value for businesses focused on comprehensive analytics and enhanced functionality.
| Product | Market Share (%) |
|---|---|
| Ivanti Neurons for ITSM | 2.1% |
| Cortex.io | 0.7% |
| Other | 97.2% |

| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 3 |
| Large Enterprise | 6 |
Cortex.io provides a comprehensive platform focusing on real-time performance, automation, and data integration to enhance threat detection and response accuracy. Its power management and integration capabilities help streamline operations for efficient performance.
Cortex.io's architecture allows for efficient threat management and data integration, enhancing detection and response capabilities. Playbooks automate processes, reducing errors and manual tasks. While challenges exist in user-friendliness, navigation, and speed, Cortex.io remains instrumental in bridging SIEM and EDR systems, supporting compliance with a hybrid cloud setup.
What are the key features of Cortex.io?Cortex.io is widely implemented for automating manual workflows and bridging SIEM and EDR gaps. It's effective in endpoint security and power management and supports tasks like phishing detection and IP reputation checks. Enhancing efficiency and reducing false positives, it suits industries focused on secure and compliant operations.
Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
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