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Control-M vs OpenText Cloud Service Automation comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Control-M
Average Rating
8.8
Reviews Sentiment
6.8
Number of Reviews
195
Ranking in other categories
Process Automation (2nd), Managed File Transfer (MFT) (2nd), Workload Automation (1st), AI IT Support (1st)
OpenText Cloud Service Auto...
Average Rating
9.0
Reviews Sentiment
7.1
Number of Reviews
6
Ranking in other categories
Cloud Management (40th)
 

Mindshare comparison

Control-M and OpenText Cloud Service Automation aren’t in the same category and serve different purposes. Control-M is designed for Process Automation and holds a mindshare of 3.4%, down 4.6% compared to last year.
OpenText Cloud Service Automation, on the other hand, focuses on Cloud Management, holds 1.2% mindshare, up 0.7% since last year.
Process Automation Mindshare Distribution
ProductMindshare (%)
Control-M3.4%
Camunda15.7%
Temporal5.7%
Other75.2%
Process Automation
Cloud Management Mindshare Distribution
ProductMindshare (%)
OpenText Cloud Service Automation1.2%
VMware Aria Automation5.8%
Morpheus4.4%
Other88.6%
Cloud Management
 

Featured Reviews

RP
Batch Admin at NBC Universal
Brings data together from multiple platforms and optimizes cross-environment orchestration
The features of Control-M that I like the most include the ability to easily integrate or bring in different platforms into Control-M. For instance, AWS, mainframe, TWS, and something that's running on Autosys can all be brought into Control-M, converted to how Control-M runs it, and then the batch can be executed. This centralizes various applications in Control-M, which doesn't just have to handle batch processes, but also other tasks like reporting on required data. I find this functionality very useful and the setup is impressive, with more advancements yet to come. With Control-M, my company has achieved several measurable improvements since I started. The metrics indicate that the number of failures has dropped, and we have addressed the issue of excessive false alerts that I encountered when I joined. Previously, we received an overwhelming number of alerts daily, but now we manage to maintain that at a normalized level, perhaps around five to fifteen alerts, depending on running core batches and their setup.
reviewer2311353 - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Comes with life cycle management features but needs improvement in installation
The tool's most valuable feature is life cycle management.  OpenText Cloud Service Automation needs to incorporate easier installation. It should improve skills and quality of support.  I have been working with the product for three to five years.  I rate the product's stability an eight out of…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The scheduling and management were really good. Monitoring was also better. It had a good visual presentation. It showed me charts and all such things. It was really good on that side."
"Since we have got this product in our company, our life has become easier."
"We are dedicated to making Control-M our primary workload automation and orchestration software."
"It is a highly scalable solution...I rate the product's initial setup a nine on a scale of one to ten, where one is difficult, and ten is easy."
"We have a team called pro-mon and they monitor all the jobs for us. A single view for them makes it easy for them to monitor things."
"Because we have been so pleased with this product, I would encourage others to look into this product with a view on what are their needs."
"BMC Control-M Managed File Transfer is very stable; we use it for about 40,000 jobs per day, but I know of sites that run hundreds of thousands of jobs per day on a single Control-M server, and there is no problem in terms of stability."
"The solution is stable and provides good performance."
"Scalability is the most valuable feature to us."
"The tool's most valuable feature is life cycle management."
"The most valuable feature of Micro Focus Cloud Service is how user-friendly the solution is."
"The most valuable feature of Micro Focus Cloud Service is how user friendly the solution is."
"We really look at infrastructure as a service as the major trend in IT, at least for a service provider like us, for the next 3 to 4 years, so we really want to have a precise, clearly defined, but very dynamic and flexible private cloud where we can easily provision and deploy infrastructure as a service to our end customers."
"The ability to tie the pieces together, supporting multiple providers across both HPE and non-HPE products, is crucial in a heterogeneous environment composed of many different commercial and in-house developed components."
"These products let us integrate multiple tools together and help to automate the processes by cutting down time and effort through the modules and reusable contents."
"The tool's most valuable feature is life cycle management."
 

Cons

"Control-M SaaS is very expensive."
"We did encounter a few scalability issues. Sometimes, there are too many jobs in our environment on different servers, but that’s not the tool issue, we can simply increase the FS size."
"In my previous project, I experienced lagging with refresh times of six to seven seconds."
"I would like to see more audit report templates added, and perhaps more customizability in terms of reporting."
"I think it's slightly expensive but at the same time, it's a good product."
"Control-M reporting is a bit of a pain point right now. Control-M doesn't have robust reporting."
"The infrastructure updates could use improvement. Some of the previous updates that we have run to get to version nineteen were troublesome. So, a more seamless upgrade path for the infrastructure components would be useful. I don't know if they have replaced that in version 20 or if version 20 has an easier path, but I would like to see the upgrade from one version to the next version be a little smoother."
"BMC could do better in the reporting capabilities of Control-M. Currently, what they have is very limited in reporting."
"OpenText Cloud Service Automation needs to incorporate easier installation. It should improve skills and quality of support."
"I would like fewer restrictions as a software tester."
"I’d like to see better monitoring visibility. We have to rely on HPE Technical Services to tell us when those challenges and problems occur."
"I would like fewer restrictions as a software tester."
"I haven't found very user friendly things, some are a little tricky."
"Deployment has been extremely painful for the production environment. This was mostly due to the decision to use our internal Microsoft-based Certificate Authority (CA)."
"OpenText Cloud Service Automation needs to incorporate easier installation. It should improve skills and quality of support."
 

Pricing and Cost Advice

"Pricing varies depending on which components and modules you are using."
"Its pricing is a little bit high. They could provide an enterprise-level license for an unlimited number of jobs. Currently, it is based on the number of jobs, and if you exceed the number of jobs, there are charges. For example, if your license is for 3,000 jobs per day, but you run 3,050 jobs, you will have to pay for the extra 50 jobs. They charge $120 per job. So, it is too costly."
"As we increase the number of tasks or jobs on the system, there are concerns about cost."
"Its cost is a little bit higher than other solutions such as AutoSys or DAC. For the demo, there were some plans, such as start plan, scale plan, etc. Pricing was based on the plan."
"Pricing can be steep, but you get what you pay for."
"This product saves hours in a day based on my experience working here versus other companies with manually operations."
"In our environment, pricing depends on the total number of maximum jobs that can run, which is fine. Therefore, if the number of jobs increases, then the licensing fees will increase."
"BMC Control-M Managed File Transfer is expensive."
"OpenText Cloud Service Automation's pricing is average."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Manufacturing Company
7%
Retailer
6%
Insurance Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise25
Large Enterprise154
By reviewers
Company SizeCount
Small Business1
Large Enterprise6
 

Questions from the Community

How does Control-M compare with AutoSys Workload Automation?
Control-M acts as a single, centralized interface for monitoring and managing all batch processes, which is helpful because nothing gets left unattended since it is all visible in one place, and th...
What do you like most about Control-M?
First of all, the shift from manual to automation has been valuable. We have a tool that can automate.
What is your experience regarding pricing and costs for Control-M?
From what I know about pricing, I would probably put Control-M in the expensive category, but you do pay for what you get; you are paying for a premium product.
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Also Known As

Control M, BMC Control-M Managed File Transfer, BMC Australia CTM
Micro Focus Cloud Service Automation, Cloud Service Automation Manager, HPE Cloud Service Automation
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

The Bank of East Asia, LINE Bank Taiwan, Coop, Air Europa, Carrefour, Itau Unibanco, Snam, Embraer, ANZ Bank, EDP, Dominio's, Tampa General Hospital, W&W Informatik GmbH, Veterans General, Up Sí Vale, Sky Italia, REWE digital GmbH, Raymond James, Railinc, Navistar, Management Science Associates, Colruyt, CARFAX, Banpara, Aspiag Service, Amadeus, AG Insurance, ING Bank Slaski
China Merchants Bank, Osiatis
Find out what your peers are saying about Camunda, BMC, Temporal Technologies and others in Process Automation. Updated: March 2026.
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