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ConnectWise SOC vs Palo Alto Networks Cortex XSOAR comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise SOC
Ranking in SOC as a Service
19th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Palo Alto Networks Cortex X...
Ranking in SOC as a Service
2nd
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (3rd)
 

Mindshare comparison

As of February 2026, in the SOC as a Service category, the mindshare of ConnectWise SOC is 2.1%, up from 1.3% compared to the previous year. The mindshare of Palo Alto Networks Cortex XSOAR is 6.0%, down from 22.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
SOC as a Service Market Share Distribution
ProductMarket Share (%)
Palo Alto Networks Cortex XSOAR6.0%
ConnectWise SOC2.1%
Other91.9%
SOC as a Service
 

Featured Reviews

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Enterprise Security Architect V at FirstEnergy
Customization supports seamless workflow while data influx challenges response time
What I appreciate most about Palo Alto Networks Cortex XSOAR is that it is very open, even more so than Anomali. I can create various custom automations and custom fields. There is significant customization ability in this platform. If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier. All of our alerts from different tools come into this central place as we have multiple SIEMs. We have items coming from Anomali and other platforms that are not SIEM tools. This serves as our central location where our SOC analysts can work and determine if incident response is needed. The platform provides data enrichment capabilities, offering information upfront so analysts do not have to search for it. They can access details such as username, phone number, email address, and workplace information. For malware files, they can retrieve details from VirusTotal, including file names and environment presence. We have built substantial automation around these features, which also helps us track case metrics, investigation time, and threat mitigation duration.
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise9
Large Enterprise25
 

Questions from the Community

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What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Comparing pricing to Micro Focus, they were offering bundles, making it free with their SIEM. For customers, it is zero versus $20 million, which is why they have to make a decision.
What needs improvement with Palo Alto Networks Cortex XSOAR?
To improve the solution, it needs to have complete features that are low-code, no-code, and should be plug-and-play. We need to see improvements in that area to facilitate cyber analysts.
 

Also Known As

No data available
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

Information Not Available
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about Arctic Wolf Networks, Palo Alto Networks, Fortra and others in SOC as a Service. Updated: January 2026.
881,821 professionals have used our research since 2012.