ConnectWise SIEM vs Heimdal Endpoint Security comparison

ConnectWise and Heimdal are both solutions in the Endpoint Detection and Response (EDR) category. ConnectWise is ranked #54 with an average rating of 6.0, while Heimdal is ranked #37 with an average rating of 9.0. ConnectWise holds a 0.7% mindshare in EDR, compared to Heimdal’s 0.6% mindshare. Additionally, 66% of ConnectWise users are willing to recommend the solution, compared to 100% of Heimdal users who would recommend it.

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Executive Summary

We performed a comparison between ConnectWise SIEM and Heimdal Endpoint Security based on real PeerSpot user reviews.

Find out what your peers are saying about CrowdStrike, SentinelOne, Microsoft and others in Endpoint Detection and Response (EDR).

To learn more, read our detailed Endpoint Detection and Response (EDR) Report (Updated: March 2026).

Buyer's Guide

Endpoint Detection and Response (EDR)

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cortex XDR by Palo Alto Net...

Mindshare comparison

As of April 2026, in the Endpoint Detection and Response (EDR) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.4%, down from 4.0% compared to the previous year. The mindshare of ConnectWise SIEM is 0.7%, up from 0.2% compared to the previous year. The mindshare of Heimdal Endpoint Security is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Detection and Response (EDR) Mindshare Distribution
Product	Mindshare (%)
Cortex XDR by Palo Alto Networks	3.4%
Heimdal Endpoint Security	0.6%
ConnectWise SIEM	0.7%
Other	95.3%

Endpoint Detection and Response (EDR)

Featured Reviews

ABHISHEK_SINGH

Senior Process Expert at A.P. Moller - Maersk

Gained full visibility and streamlined threat detection through behavior-based insights and AI integration

Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.

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reviewer2711757

Cyber Security Software Engineer at a tech services company with 11-50 employees

Automated alerting and reporting excel while cost and feature limitations remain

I find automation to be one of the best and most valuable features of the product. Machine learning is incorporated into the solution, though AI is a broader term that I wouldn't apply here. I haven't personally explored AI yet, but I will investigate it. Machine learning functions more as automation in my experience, as there's no training involved yet. I want to conduct R&D on another project with Wazuh to determine how to capture usage, for example, tracking user logins and time spent. This is where I need to implement machine learning. Additionally, the extraction of GeoIP adds complexity. The solution is effectively reducing incident response times in operations.

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DEEPAK KUMAR PACHDEO DUBEY

Senior IT Support Specialist at PXGEO

Delivers efficiency and agility with USB control limitations

One area where we lag is that, since we use everything from Heimdal, including XDR and other features, we also use the privilege manager feature called Elevation. What we lack is granular USB control. We have an issue where we can only switch USB on or off. I want to whitelist specific devices in the network, which I currently cannot do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Palo Alto Networks Traps improves our security posture and lowers risk by providing next-gen methods to combat against modern threats on all the major platforms."

"The initial setup isn't too bad."

"The product's initial setup phase is very easy."

"One of the main benefits of the solution is its intelligence to correlate the events into an incident."

"Cortex is the best solution for avoiding security breaches, malware attacks, and other kinds of security issues."

"The level of security I get for my endpoints and servers is extremely valuable."

"It's a perfect solution. It integrates well into the environment."

"It collects and caches and the knowledge of machine learning from different customers to take to the cloud. It makes it better to use for everybody. It allows for quick learning and updates and can, therefore, offer zero-day malware security. This sharing of metadata helps make the solution very safe."

More Cortex XDR by Palo Alto Networks pros

"The integration capabilities of ConnectWise SIEM are off the shelf, making it easy to buy and use; you just unpack it and use it."

"One valuable feature of ConnectWise Fortify is the ability to add other teams and receive notifications when customers make changes or remove multi-factor authentication in Microsoft or SAP environments."

"We have found the solution has great functionality and it is easy to use."

"As compared to multiple solutions I have used in the past, Heimdal is a very agile and lightweight solution."

"Heimdal is a very agile and lightweight solution."

Cons

"The dashboard could use some significant improvement, just making it more useful with more information. It has a limited amount of information right now. It is customizable, but I'd love to see a better out-of-box dashboard."

"Cortex XDR by Palo Alto Networks could improve by offering remote management."

"Palo Alto Networks Cortex XDR does not detect malicious activity like in other anti-virus solutions like Trend Micro and Windows with Cisco."

"The technical support is not very good. I find the process difficult."

"The GUI could be improved. It's a little bit cumbersome. It could be more user-friendly."

"It's not an ideal choice for smaller businesses, as you need a minimum of 200 endpoints to even use the solution at all."

"Currently, if you use Palo Alto endpoint protection as the only solution it's very complicated to remove pre-existing threats."

"This product has not improved my organization - in fact, we are in the process of moving back to another product as a result of Cortex's horrible impact on system performance."

More Cortex XDR by Palo Alto Networks cons

"ConnectWise SIEM is primarily focused on notifications and is limited in that aspect, while Wazuh can automate the elimination process."

"The manage portion of the solution is complicated and should be simplified by having different versions to meet the needs of different size companies."

"ConnectWise Fortify could work on covering more areas, like phishing messages, which have become more complicated to detect."

"What we lack is granular USB control. We have an issue where we can only switch USB on or off."

"What we lack is granular USB control."

Pricing and Cost Advice

"In terms of the cost Cortex XDR by Palo Alto Networks is very expensive because we are a Mexican company and when you translate dollars to pesos the cost is very high. The solution is very expensive for Mexican companies. I understand that they have international prices, but I do not think it offsets the price enough for many companies in countries, such as Mexico. The amount it is reduced is not a massive percentage."

"We didn't have to pay any additional fee for the cloud instance. It just came with the renewal, which was nice."

"It's the most expensive solution, but features-wise, it's quite strong. It's very good for protection, so the results are very good in the case of protection. I would rate it a two out of ten in terms of pricing."

"It is "expensive" and flexible."

"I am using the Community edition."

"I feel it is fairly priced."

"When we first bought it, it was a bit expensive, but it was worth it. The licensing was straightforward."

"The tool's price is moderate."

More Cortex XDR by Palo Alto Networks pricing and cost advice

"The solution is expensive."

Information not available

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Top Industries

By visitors reading reviews

Construction Company

14%

Financial Services Firm

12%

Comms Service Provider

Manufacturing Company

Computer Software Company

19%

Construction Company

10%

Comms Service Provider

University

Construction Company

17%

Computer Software Company

12%

Comms Service Provider

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	44
Midsize Enterprise	20
Large Enterprise	48

No data available

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One

Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...

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Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)

Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...

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How is Cortex XDR compared with Microsoft Defender?

Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...

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What needs improvement with ConnectWise Fortify?

I haven't utilized the advanced threat intelligence capabilities with ConnectWise SIEM. Advanced threat intelligence ...

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What is your primary use case for ConnectWise Fortify?

I do not have experience with ConnectWise SIEM for RMM, as I mostly work on Wazuh, and I have a team that handles Con...

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What advice do you have for others considering ConnectWise Fortify?

The review can be made anonymous if just my name and not the company name is used. I would assess the real-time visib...

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What is your experience regarding pricing and costs for Heimdal Endpoint Security?

Pricing, compared to what we had before, was quite economical. There was a difference of about twenty percent or some...

See all answers

What needs improvement with Heimdal Endpoint Security?

One area where we lag is that, since we use everything from Heimdal, including XDR and other features, we also use th...

See all answers

What is your primary use case for Heimdal Endpoint Security?

My company colleagues and I use this antivirus solution. I am part of a company where I deploy solutions, and I also ...

See all answers

Comparisons

Microsoft Defender for Endpoint vs Cortex XDR by Palo Alto Networks

Compared 8% of the time

SentinelOne Singularity Complete vs Cortex XDR by Palo Alto Networks

Compared 6% of the time

CrowdStrike Falcon vs Cortex XDR by Palo Alto Networks

Compared 4% of the time

Cortex XSIAM vs Cortex XDR by Palo Alto Networks

Compared 4% of the time

Symantec Endpoint Security vs Cortex XDR by Palo Alto Networks

Compared 3% of the time

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Check Point Harmony SASE (formerly Perimeter 81) vs ConnectWise SIEM

Compared 5% of the time

Zscaler Zero Trust Exchange Platform vs ConnectWise SIEM

Compared 4% of the time

CrowdStrike Falcon Complete MDR vs ConnectWise SIEM

Compared 4% of the time

CompassOne by Blackpoint Cyber vs ConnectWise SIEM

Compared 3% of the time

SentinelOne Wayfinder Managed Detection & Response vs ConnectWise SIEM

Compared 3% of the time

More ConnectWise SIEM Competitors

CrowdStrike Falcon vs Heimdal Endpoint Security

Compared 12% of the time

Microsoft Defender for Endpoint vs Heimdal Endpoint Security

Compared 8% of the time

Cisco Umbrella vs Heimdal Endpoint Security

Compared 5% of the time

Infoblox BloxOne Threat Defense vs Heimdal Endpoint Security

Compared 5% of the time

Coro vs Heimdal Endpoint Security

Compared 5% of the time

More Heimdal Endpoint Security Competitors

Product Reports

Buyer's Guide

Cortex XDR by Palo Alto Networks

April 2026

Download Cortex XDR by Palo Alto Networks product report

Buyer's Guide

Security Information and Event Management (SIEM)

March 2026

Download ConnectWise SIEM product report

Buyer's Guide

Endpoint Protection Platform (EPP)

April 2026

Download Heimdal Endpoint Security product report

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps

ConnectWise Security Management, ConnectWise Fortify, Continuum Fortify, ConnectWise SIEM, ConnectWise SASE

Heimdal Next-Gent Endpoint Antivirus, Thor Vigilance Enterprise, Heimdal Endpoint Detection and Response, Heimdal DNS Security - Endpoint, Heimdal Threat Prevention, Heimdal Ransomware Encryption Protection

Overview

Cortex XDR by Palo Alto Networks provides advanced threat detection with AI-driven endpoint protection and seamless integration, ensuring multi-layered security and automatic threat response.

Cortex XDR is designed to safeguard endpoints against malware and suspicious activities. It offers advanced threat detection and response capabilities using behavioral analysis, AI, and machine learning. It seamlessly integrates with security infrastructures, providing endpoint security, firewall integration, and enhanced visibility in both cloud-based and on-premises environments.

What are the key features of Cortex XDR?

Advanced Threat Detection: Uses AI and machine learning for proactive threat identification.
Multi-layered Security: Combines various security measures for comprehensive protection.
Endpoint Protection: Safeguards against malware and exploits.
Behavioral Analysis: Monitors suspicious activity for early detection.
Automatic Threat Response: Automates responses to neutralize threats.

What benefits should users expect?

Ease of Use: Simplifies security management with intuitive design.
Resource Efficiency: Minimizes impact on system resources.
Integration Capabilities: Works well with existing security setups.
Reduced Analyst Workload: Automates processes to decrease manual intervention.

Organizations in diverse sectors deploy Cortex XDR to protect against malware, leveraging its advanced threat detection capabilities. Its integration with existing security infrastructures appeals to those seeking comprehensive protection in both cloud and on-premises environments, providing enhanced visibility and threat intelligence.

Palo Alto Networks

IT solution providers are the first—and often only—line of defense for every kind of business in every part of the world. Whether managing mom-and-pop businesses or high-profile clients, providing preventive security measures is a must-have in today’s cybersecurity landscape. Security information and event management (SIEM) solutions offer an additional layer of security for your clients; however, most SIEM solutions are routinely difficult to manage, expensive to deploy, and require a significant amount of in-house cybersecurity expertise.

ConnectWise SIEM offers a powerful alternative to expand your security perspective to both prevention and detection. The solution includes comprehensive, flexible SIEM software that streamlines safety and security across your network without additional full-time employee costs or complicated implementations.

ConnectWise

Heimdal Endpoint Security, is a comprehensive suite of security tools designed to safeguard devices from a range of cyber threats. Offering functionalities like Next-Generation Antivirus, Endpoint Detection and Response, Application Control, Firewall, and Mobile Device Management, Heimdal ensures a multi-layered defense against malware, suspicious activities, and unauthorized applications. Its benefits include proactive threat detection, enhanced efficiency through task automation, centralized management for streamlined administration, and dedicated mobile device security features. Targeted primarily at businesses and organizations of all sizes, Heimdal Endpoint Security caters to the diverse cybersecurity needs of modern enterprises, providing robust protection against evolving threats.

Heimdal

Sample Customers

CBI Health Group, University Honda, VakifBank

Techvera, Syrex, Clark Integrated Technologies

Brother, Symbion, CPH West

Buyer's Guide

Endpoint Detection and Response (EDR)

March 2026

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