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ConnectWise RMM vs Veeam Data Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
ConnectWise RMM enhances efficiency and IT management by automating tasks, reducing downtime, and enabling easy software deployment and remote access.
Sentiment score
7.5
Veeam Data Platform enhances efficiency and cost-effectiveness by reducing management time, storage needs, and improving scalability and reliability.
It saves probably more than 50% of the time that would have been required, likely around 75%.
 

Customer Service

Sentiment score
8.3
ConnectWise RMM's support is praised for its 24/7 availability and expertise, though some experience remote communication issues.
Sentiment score
7.4
Veeam Data Platform's support team is highly praised for responsiveness, with minor issues noted in escalation and response times.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
Most cases are handled perfectly.
I would rate their technical support a 10 out of 10.
The escalation from first, second to third tier is sometimes very long-lasting, but the resolve rate is quite high.
 

Scalability Issues

Sentiment score
8.2
ConnectWise RMM offers scalable SaaS solutions, efficiently managing diverse environments and thousands of endpoints for flexible client requirements.
Sentiment score
7.5
Veeam Data Platform is highly scalable and adaptable, suitable for diverse enterprises but may have licensing cost implications.
Integration with other vendors is also seamless.
In order to scale Veeam Data Platform, we have to pay a lot more money.
 

Stability Issues

Sentiment score
9.1
ConnectWise RMM is highly praised for stability, with reliable agents and minimal maintenance, often rated ten out of ten.
Sentiment score
7.8
Veeam Data Platform is highly reliable with minimal issues, praised for stability, quick issue resolution, and regular performance updates.
There are no issues with stability in Veeam Data Platform.
 

Room For Improvement

ConnectWise RMM needs better automation, customizable dashboards, and improved query flexibility, with reasonable pricing but room for enhancement.
Veeam Data Platform needs better physical server support, cost optimization, and enhanced integration with storage, cloud, and user features.
The pricing for ConnectWise RMM is reasonable.
OpenStack is something Veeam Data Platform doesn't support, and they haven't indicated that they will support it in the future.
Reducing it by 20% would make it more accessible to a broader range of customers.
Compared to IBM, Veeam Data Platform is simpler but brings some challenges with automation in backup and Oracle backup configuration.
 

Setup Cost

ConnectWise RMM provides flexible pricing, with costs starting at $2.50 per endpoint, including valuable NOC and help desk services.
Veeam Data Platform is competitively priced, offers straightforward licensing, and is valued for extensive features and ease of management.
I don't consider the price expensive given its importance.
Veeam Data Platform is more expensive than OpenStack because we pay for it in US dollars, while we pay for OpenStack in Egyptian pounds.
A reduction of 20% in the current cost would make the solution more attractive to clients.
 

Valuable Features

ConnectWise RMM enhances efficiency with robust patch management, remote access, automation, and intuitive integration for comprehensive network visibility.
Veeam Data Platform ensures data protection with easy management, fast recovery, security, and advanced features for IT environments.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
The platform is user-friendly, comprehensive, and compatible with numerous market solutions, including virtualization and bare metal servers.
The most important aspect of this platform is data security with immutable data in the storage.
The most valuable features in Veeam Data Platform are data resilience and data mobility.
 

Categories and Ranking

ConnectWise RMM
Ranking in Cloud Monitoring Software
36th
Average Rating
8.0
Reviews Sentiment
8.2
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (66th), Server Monitoring (21st), IT Infrastructure Monitoring (49th), IT Alerting and Incident Management (15th), Remote Monitoring and Management (RMM) (7th), Patch Management (25th), Unified Endpoint Management (UEM) (17th)
Veeam Data Platform
Ranking in Cloud Monitoring Software
9th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
429
Ranking in other categories
Backup and Recovery (1st), Cloud Backup (1st), Virtualization Management Tools (3rd), Disaster Recovery (DR) Software (2nd)
 

Featured Reviews

JonMcWilliams - PeerSpot reviewer
An agent-based solution that monitors and manages various networks but lacks support
Once you've established the client in the RMM tool, you create the site. Setting up the site can be a bit onerous because of the recent changes, which we need to learn. However, once it's set up, deploying the agent is extremely simple and straightforward. It's as easy as using a URL that people can visit, which will automatically determine the environment and download the necessary components. The initial setup can be somewhat challenging. If it's a new site, it'll probably take me about an hour to set it up. It's a matter of getting familiar with the process. As far as deploying the agents to the individual endpoints is concerned, that's literally minutes. Customers can do that themselves. A few of us can do set up the initial site. Anyone can handle the agents deployment. In our case, it's quite doable even by sending the URL to the customer.
Edward Hore - PeerSpot reviewer
Reliable with good support but needs a better navigation menu
We use Veeam Data to back up our VMware infrastructure Veeam Data Platform is valuable for its stability and the ability to easily contact support for assistance. The support team provides answers whenever we need them. It is also one of the most scalable backup solutions I've worked with. The…
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Comparison Review

it_user159711 - PeerSpot reviewer
Nov 9, 2014
VMware SRM vs. Veeam vs. Zerto
Disaster recovery planning is something that seems challenging for all businesses. Virtualization in addition to its operational flexibility, and cost reduction benefits, has helped companies improve their DR posture. Virtualization has made it easier to move machines from production to…
 

Top Industries

By visitors reading reviews
Performing Arts
13%
Computer Software Company
12%
Comms Service Provider
10%
Educational Organization
8%
Computer Software Company
13%
Manufacturing Company
9%
Financial Services Firm
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business216
Midsize Enterprise99
Large Enterprise138
 

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?
There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...
What needs improvement with Continuum Command?
The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're spending even though I don't have anything to compare it against.
What is your primary use case for Continuum Command?
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
Major Differences Between These 4 Backup and Disaster Recovery Solutions?
Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...
How do the backup solutions of Veeam and Veritas compare?
Technically, Veeam is best for hyper-v & VMWare replications, snapshots, HA failover, also support for file system backups inside VMs., support for tape library & FC too. But Veritas Netbac...
How does Nakivo compare with Veeam Backup & Replication?
Nakivo is my favorite backup software. Below are the main benefits of Nakivo compared to Veeam 1. Low cost. 2. Backup storage with global deduplication (this is the main requirement of a backup sol...
 

Also Known As

Continuum Command, Continuum RMM
Veeam Backup & Replication, Veeam ONE, Veeam Backup & Replication
 

Overview

 

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Business & Legal Resources Inc., Ohio Department of Developmental Disabilities, Alliance Healthcare, Poulin Grain Inc., Linear Technology, Northwestern University, ARKEMA, Sogegross, City of Lynchburg
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