ConnectWise RMM vs NetApp Data Infrastructure Insights comparison

ConnectWise RMM vs. NetApp Data Infrastructure Insights

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise RMM

Ranking in IT Infrastructure Monitoring

45th

Ranking in Cloud Monitoring Software

31st

Average Rating

8.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Network Monitoring Software (54th), Server Monitoring (16th), IT Alerting and Incident Management (16th), Remote Monitoring and Management (RMM) (7th), Patch Management (16th), Unified Endpoint Management (UEM) (16th)

NetApp Data Infrastructure ...

Ranking in IT Infrastructure Monitoring

46th

Ranking in Cloud Monitoring Software

18th

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Cloud Migration (16th)

Mindshare comparison

As of August 2026, in the IT Infrastructure Monitoring category, the mindshare of ConnectWise RMM is 0.6%, up from 0.0% compared to the previous year. The mindshare of NetApp Data Infrastructure Insights is 1.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
ConnectWise RMM	0.6%
NetApp Data Infrastructure Insights	1.4%
Other	98.0%

IT Infrastructure Monitoring

Featured Reviews

Faiz Fortune

Project Engineer at Moksh Tech

Automated monitoring has streamlined time tracking and project management across all clients

I think the most valuable feature of ConnectWise RMM is scheduling my time with clients and capturing my times with them. Time management is key for my workflow. It helps with keeping track of all our clients and all the devices, so ConnectWise RMM has been quite helpful in managing my IT environment overall. Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks. I can run my automations and ensure that they go through every server, every cloud infrastructure, and every client. I've observed that with ConnectWise RMM, capturing my times used to be quite an issue when working with overseas countries, but now it's much easier, and I can monitor everything I'm doing in real-time.

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Punit Waghela

Technical Specialist at Softcell Technologies Limited

Reduces troubleshooting time and improves operational efficiency through a single console

NetApp technology, specifically NetApp Cloud Insights, has significantly impacted the way my customers do business. One customer had multiple components, such as a VMware environment, Cisco switches, NetApp storage, and backup tools. Previously, the customer had to monitor all these tools individually each morning by logging into every console to check for errors or performance issues. It used to take them about 1 or 2 hours, but after we installed NetApp Cloud Insights, the time spent was reduced to just 5 minutes with a single console where they could monitor everything. The customer can integrate their VMware servers, Cisco switches, and storage with NetApp Cloud Insights to quickly identify any problems and resolve issues efficiently, demonstrating a reduction in complexity and monitoring time. The values that NetApp Cloud Insights delivers to my customers are evident in real examples, such as an application team running their application on a single VM connected through a switch and storage. When they experience a performance issue, the VMware team needs to identify the source of the slowness, whether it's from the server, switch, or storage, which requires a time-consuming investigation of each component. Without NetApp Cloud Insights, this process is slow and stressful for both the application team and the VMware team, but with the tool, a single click allows the customer to pinpoint the issue directly, improving response times to performance problems immensely. The evolving cybersecurity landscape and the proliferation of AI highly influence my customers' technology decisions, as having NetApp storage in their environment allows them to detect ransomware attacks effectively. NetApp guarantees data recovery in case of such attacks, and here, NetApp Cloud Insights plays a crucial role; it can identify where a ransomware attack originates, allowing the IT team to respond rapidly, such as disconnecting affected devices to mitigate the damage, especially crucial when multiple users are involved.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We've seen a lot of MSPs who have grown by using Continuum."

"My advice for others looking into using ConnectWise RMM is that it is the best tool to work with in terms of RMM, and I do not know why people prefer NinjaOne; I clearly prefer ConnectWise much more."

"Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks."

"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."

"The technical support has been fantastic."

"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."

"The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc."

"It enables us to respond to issues quickly and efficiently."

More ConnectWise RMM pros

"NetApp Cloud Insights helps reduce the time spent on problem resolution by up to 50% for my customers, making their operations significantly more efficient and productive, which is a perfect outcome."

"The solution’s ability to quickly inventory our resources, figure out interdependencies across them, and assemble a topology of our environment—the performance and metrics and dashboards for doing that—is amazing."

"The visibility and assistance with security vulnerabilities are valuable."

"It is good for giving an overview of the systems and for tracking long-term trends, and it is handy for root cause analysis, e.g. it can eliminate whether storage is the cause of an issue."

"All our production clusters are in Cloud Insight. It provides a single pane of glass, giving us visibility into the environment, which allows us to understand if any issues are going on across any of our clusters."

"The solution is 98 percent stable."

"Its ability to quickly inventory our resources, figure out interdependencies across them, and assemble a topology of your environment is brilliant. There is a price associated with it. Whenever you target a NetApp environment, it is included in the price but whenever you want to add different vendors, like VMware and Cisco, the price greatly spikes. Inventorization helps us a lot to visualize the environment."

"Among the most valuable features are the queries and reporting that allow us to look at the utilization of resources, at how well the storage is performing, and to report on which resources are being used by which business units. We can track usage across the entire environment, across applications, business units, cost centers, etc."

More NetApp Data Infrastructure Insights pros

Cons

"ConnectWise RMM sometimes has a lag, and the speed can be an issue."

"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."

"The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated."

"If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up."

"The solution could improve by offering better overall management and dashboards."

"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."

"There is room for improving the creating and managing or modifying of reports."

"The first level of NetApp's technical support could be improved."

"Most of the time, I initially connect with entry-level support, and then I need to request a higher-tier support level, which can result in delays."

"There is room for improving the creating and managing or modifying of reports. That is still a difficult task to do and requires knowledge beyond the storage itself. I would love to see reporting improved so that we can create reports by dragging and dropping pieces into a report form and publish a report that way."

"In a perfect world we would have something built, right out-of-the-box, that can identify what we call "noise," and reduce the amount of data. You're presented with so much data when you first start the data collectors. For example, it brings back a lot of change rates that happen just because of standard computing, like profile changes and that sort of thing. Being able to identify things like that and categorize them and strip it down—and it probably can do that, I just haven't gotten there yet—would be very beneficial."

"The visualization needs some improvement because there are occasional delays while the system queries information."

"The IP-based monitoring could be added in a future release."

"Ease of reporting is one thing that they're trying to tackle. If you have a specific set of data you want from Cloud Insights, you can ask NetApp to help you build the reports from the ground up. The dashboards are intuitive, but finding the report you want is sometimes a challenge. If you don't have the report already loaded, pulling it in and letting it build its data can be cumbersome."

More NetApp Data Infrastructure Insights cons

Pricing and Cost Advice

"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."

"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."

"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."

"The licensing is complex. The calculation depends on what you're ingesting. A terabyte of one product is not a terabyte of another product. Virtual machines don't equate so easily. It's all about the end-use managed units and having an easy place to reference how far those units go."

"Be aware of the capacity licensing and understand how that works, because it is based on capacity. Getting an understanding of that is the biggest thing."

"The solution's pricing is based on the device you purchase and includes support services."

"We are billed based on management units, so we can purchase units based on six months, twelve months, twenty-four months, or thirty-six months upfront or pay as you go depending on our requirements."

"The licensing model could be improved. We love that you can use it for free for looking at NetApp products. You only need licenses to look at non-NetApp products, but as soon as you do that, you start utilizing licenses that actually would have been free in the public. So, there is a bit of an anomaly in the licensing model."

"The solution is expensive."

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909,725 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Construction Company

14%

Outsourcing Company

Comms Service Provider

Performing Arts

Manufacturing Company

11%

Financial Services Firm

10%

Educational Organization

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	4
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?

My experience with pricing, setup cost, and licensing was very smooth; I quickly got a quote from a ConnectWise account manager and was able to proceed with signing the contract and getting the sol...

What needs improvement with Continuum Command?

I have not noticed any limitations or pain points so far.

What is your primary use case for Continuum Command?

I have been using ConnectWise RMM for about a year and a few months now, and I am also getting Bitdefender GravityZone EDR licenses through ConnectWise directly through a partnership. I use Connect...

What needs improvement with NetApp Cloud Insights?

In my opinion, one area where NetApp Cloud Insights could be improved for the next release is the console, which I find a bit complex. Even though I work with NetApp, it still takes time for me to ...

What is your primary use case for NetApp Cloud Insights?

It is a monitoring and analysis tool. In our environment, we have different technologies such as VMware, Nutanix, or maybe a backup tool. Instead of monitoring them through different consoles, with...

What advice do you have for others considering NetApp Cloud Insights?

NetApp Cloud Insights delivers significant efficiencies in addressing performance issues as experienced by an application team running on a single VM. The VMware team must methodically check each c...

DX Unified Infrastructure Management vs ConnectWise RMM

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Product Reports

ConnectWise RMM

Download ConnectWise RMM product report

NetApp Data Infrastructure Insights

Download NetApp Data Infrastructure Insights product report

NetApp Data Infrastructure Insights report

Also Known As

Continuum Command, Continuum RMM

Cloud Insights

Overview

ConnectWise RMM enhances efficiency for MSPs through patch management and security automation, effectively reducing manual tasks and improving operational capabilities.

ConnectWise RMM empowers Managed Service Providers by offering comprehensive monitoring, management, and automation tools. Its capabilities include effective patch management, remote access via ScreenConnect, and automation tools that support system administration and script scheduling. The platform ensures network discovery and monitoring, maintaining visibility and swiftly addressing potential issues. While users appreciate its seamless integration and sophisticated interface, they also identify limitations such as its predefined nature and connectivity issues when devices are offline. Clients desire enhanced automation and customizable dashboards, as well as integration with IT documentation tools to bolster its utility.

What are the key features of ConnectWise RMM?

Patch Management: Automates updates to reduce manual effort and enhance security.
Remote Access: Utilizes ScreenConnect for efficient remote operations.
Automation Tools: Supports system management and script scheduling for streamlined processes.
Network Discovery: Maintains visibility and resolves issues quickly.
Software Deployment: Simplifies software deployment and status monitoring.

What benefits should users expect in reviews?

Operational Efficiency: Reduces manual tasks with robust automation.
Enhanced Support: Features outsourced NOC and help desk for substantial support.
Improved ROI: Effective software deployment and monitoring increase returns.

ConnectWise RMM has become integral for Managed Service Providers, particularly in IT environments requiring constant monitoring, management, and automation. It supports agent-based monitoring and real-time alerts, aiding in quick issue resolution. The platform facilitates efficient handling of network activities like responding to critical issues, deploying anti-malware, and executing scheduled commands, significantly enhancing client support dynamics in sectors relying on IT infrastructure and services.

ConnectWise

NetApp Data Infrastructure Insights delivers comprehensive capabilities like visibility, usage optimization, and real-time alerting to manage and report resource utilization efficiently.

NetApp Data Infrastructure Insights focuses on strengthening data security and enhancing performance monitoring. Its sophisticated analytics tools offer clarity on complex resource interdependencies, reducing troubleshooting times. With advanced dashboards and data visualization, users can efficiently monitor performance metrics and optimize infrastructure management. While it boasts numerous features, improvements are needed in reporting, affordability, and simplifying the interface.

What are the key features of NetApp Data Infrastructure Insights?

Visibility and Optimization: Tracks resource utilization to optimize operations.
Real-time Alerting: Provides immediate alerts for performance issues.
Advanced Analytics: Uncovers multi-tiered insights for better decision-making.
Snapshot Capabilities: Enhances security by providing recovery points.
Comprehensive Dashboards: Visualizes complex data for performance monitoring.

What benefits and ROI should users expect?

Improved Efficiency: Streamlines performance monitoring and troubleshooting.
Increased Security: Identifies vulnerabilities like ransomware threats.
Resource Optimization: Forecasts capacity needs to prevent bottlenecks.
Seamless Integration: Unifies technologies like VMware and Nutanix for cohesive management.

Organizations implementing NetApp Data Infrastructure Insights across industries can expect improved analysis capabilities and security measures. From finance to healthcare, entities rely on its ability to integrate diverse environments like virtualization or storage management, enhancing predictability and efficiency in their operations.

NetApp

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia

Information Not Available

ConnectWise RMM vs. NetApp Data Infrastructure Insights