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Cofense Platform vs IBM Resilient comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cofense Platform
Ranking in Security Incident Response
13th
Average Rating
0.0
Reviews Sentiment
7.1
Number of Reviews
1
Ranking in other categories
Email Security (36th), Threat Intelligence Platforms (TIP) (40th), Security Awareness Training (12th)
IBM Resilient
Ranking in Security Incident Response
5th
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
18
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (20th)
 

Mindshare comparison

As of April 2026, in the Security Incident Response category, the mindshare of Cofense Platform is 4.7%, up from 4.1% compared to the previous year. The mindshare of IBM Resilient is 7.3%, down from 10.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response Mindshare Distribution
ProductMindshare (%)
IBM Resilient7.3%
Cofense Platform4.7%
Other88.0%
Security Incident Response
 

Featured Reviews

MohamedShaker - PeerSpot reviewer
Sales Team Leader at ITVikings
Secures the business for customers quickly and accurately
It secures the business for the customers. For instance, if any phishing emails come into the environment and employees see it, we direct the email to Triage. The Triage system will investigate it through AI technology to see if it's a phishing email or not. If it is a phishing email, it will quarantine it and erase it from the environment.
ZaidHaddad - PeerSpot reviewer
Technical Seller at Alawtad group
Suitable for different industries and ensures effective incident response
IBM Resilient is great in many aspects like its wide range of integrations and customizable playbooks. However, one thing to improve is how it handles data formats, which currently might require scripting for conversion to CSV before uploading. Despite this, it stands out for incident response, case management, task organization, and team collaboration, making it a strong choice for organizations compared to competitors like Demisto Palo Alto. When it comes to additional features, I think IBM Resilient is on the right track with its AI capabilities, like linking related incidents and providing recommended actions. It would be nice to see more enhancements in this area, but overall, it looks good.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"For instance, if any phishing emails come into the environment and employees see it, we direct the email to Triage. The Triage system will investigate it through AI technology to see if it's a phishing email or not. If it is a phishing email, it will quarantine it and erase it from the environment."
"It secures the business for the customers."
"The UBA, User Behavior Analytics, is very good."
"This is a good solution that we recommend for customers."
"The most valuable features of IBM Resilient are its flexibility and customization options for incident response."
"It's really simple and has a flexible interface."
"Its flexibility is the most valuable."
"The solution is reliable in our usage."
"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten."
"The initial setup of IBM Resilient is not that complex since my company already has a support license that we use internally. In general, the product's deployment phase is not that complex."
 

Cons

"If they continue improving and enhancing this solution, it could be even faster and more accurate."
"If they continue improving and enhancing this solution, it could be even faster and more accurate."
"Its price and technical support need improvement."
"There are shortcomings with IBM Resilient's technical support team that can be considered for improvement in the future."
"The initial setup is not straightforward or simple. It's quite complex."
"The product needs a bit more development."
"The response time of the support is an area of concern where improvements are required."
"One thing to improve is how it handles data formats, which currently might require scripting for conversion to CSV before uploading."
"The integration could be improved so that it is easy to integrate with other solutions."
"IBM Resilient is quite complex, including its configuration."
 

Pricing and Cost Advice

Information not available
"There is a license you need to pay for in order to use this product."
"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."
"Pricing for the solution is good, in my opinion."
"It is very expensive."
"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."
"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."
"We could create unlimited users using the license we had purchased."
"The cost of the product is quite high."
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Top Industries

By visitors reading reviews
Construction Company
16%
Manufacturing Company
10%
Comms Service Provider
10%
Computer Software Company
9%
Financial Services Firm
30%
Government
8%
Construction Company
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise7
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for IBM Resilient?
I am not the one in charge of pricing, so I am not sure about the costs.
What needs improvement with IBM Resilient?
Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.
 

Also Known As

Cofense Intelligence, PhishMe Intelligence, Intelligence ThreatHQ, Cofense Triage, Cofense LMS
No data available
 

Overview

 

Sample Customers

Jackson Health System
Golden Living, Health Equity, USA Funds
Find out what your peers are saying about ServiceNow, Proofpoint, Trellix and others in Security Incident Response. Updated: March 2026.
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