Clarity SM vs N-able MSP Manager comparison

Broadcom and N-able are both solutions in the Help Desk Software category. Broadcom is ranked #26, while N-able is ranked #23 with an average rating of 7.0. Broadcom holds a 1.0% mindshare in HDS, compared to N-able’s 0.7% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.

Clarity SM

Read 107 Clarity SM reviews

501 Views
290 Comparison Views

85% willing to recommend

N-able MSP Manager

Read 4 N-able MSP Manager reviews

315 Views
219 Comparison Views

100% willing to recommend

Clarity SM

N-able MSP Manager

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Clarity SM and N-able MSP Manager are competitors in the service management software category. N-able MSP Manager seems to have an upper hand due to its rich feature set, delivering significant long-term value despite Clarity SM's attractive pricing.

Features: Clarity SM enhances service efficiency with streamlined ticketing, integrated workflows, and customizable service types. N-able MSP Manager supports operational insight with comprehensive automation tools, advanced reporting, and multi-tenant capabilities.

Room for Improvement: Clarity SM could benefit from more automation, enhanced analytics, and advanced reporting tools. N-able MSP Manager might improve by simplifying deployment, reducing initial setup complexity, and optimizing cost efficiency for smaller businesses.

Ease of Deployment and Customer Service: Clarity SM offers a simplified deployment model with strong support, making it easy to implement. N-able MSP Manager requires more effort in deployment but provides comprehensive customer service to assist through the setup.

Pricing and ROI: Clarity SM offers competitive pricing with low initial costs, appealing to budget-conscious buyers. Conversely, N-able MSP Manager, while initially more costly, provides substantial ROI through its extensive capabilities, offering greater long-term value.

To learn more, read our detailed Clarity SM vs. N-able MSP Manager Report (Updated: April 2025).

Buyer's Guide

Clarity SM vs. N-able MSP Manager

April 2025

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Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Clarity SM

Ranking in Help Desk Software

26th

Ranking in IT Service Management (ITSM)

28th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

No ranking in other categories

N-able MSP Manager

Ranking in Help Desk Software

23rd

Ranking in IT Service Management (ITSM)

25th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Help Desk Software category, the mindshare of Clarity SM is 1.0%, up from 1.0% compared to the previous year. The mindshare of N-able MSP Manager is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Yazan Albaw

Customer Success Director at We Cybers

N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.

For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can search open and closed cases to find what we have done in other incidents."

"This product has so many adjustment possibilities for many different clients."

"It is the most stable product in the market."

"Self-service interface means people can check their own tickets."

"We especially like the look of xFlow. That looks very personal, so they can keep track of how things are going with their ticket, if it has been worked on, what the status of it is. It seems to be a little more user friendly. The user can see more from a distance right away."

"The in-service catalog is quite useful."

"It has a good GUI interface."

"The database and the power that is driven behind the database."

More Clarity SM pros

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"This is a premier product and it has been around for a long time."

"I am impressed with the tool's integration with our mail system."

Cons

"More user experience in the look and feel of the application. "

"The user interface is just boring. I'd like to see a more interactive UI, from the end-user perspective, and from the analyst's perspective. I would like a product that looks like it was developed maybe in 2015, or at least 2012."

"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."

"The API is very, very bad so we developed our own."

"They need to improve the High Availability, and the native integration between CA Service Desk Manager, CA Process Automation, CA Service Catalog and CA Unified Self-Service."

"One area that this product can improve is in the mobile user aspect."

"I would also like to see a simpler reporting tool. They went from one fairly robust, very complex, reporting tool - it was great - and then they went to another one that was also fairly complex and robust. That's a great tool for people who are report writers, but for the average person who just wants to get a quick little report, it's like handing somebody a chainsaw because they have to break some toothpicks in half."

"The product needs to have a better user experience in the interface and mobile functionality."

More Clarity SM cons

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"The tool needs to improve its customization of the user interface."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

Pricing and Cost Advice

"The pricing is based on a subscription model."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"Pricing is simple, as it’s per concurrent analysts."

"I think pricing of this model is suitable for growing corporations."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"I don't see anyone other than large companies being able to afford this system."

"The solution is quite reasonable compared to other solutions in the market."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"Don't get scared of the price tag because it's definitely worth it."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

15%

Manufacturing Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

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What do you like most about N-able MSP Manager?

I am impressed with the tool's integration with our mail system.

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What needs improvement with N-able MSP Manager?

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What is your primary use case for N-able MSP Manager?

At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...

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Comparisons

ServiceNow vs Clarity SM

Compared 100% of the time

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SolarWinds Web Help Desk vs N-able MSP Manager

Compared 100% of the time

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Product Reports

Buyer's Guide

Clarity SM

April 2025

Download Clarity SM product report

Buyer's Guide

Help Desk Software

April 2025

Download N-able MSP Manager product report

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

SolarWinds LOGICnow, SolarWinds MSP Manager

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Buyer's Guide

Clarity SM vs. N-able MSP Manager

April 2025

Free Report: Clarity SM vs. N-able MSP Manager

Find out what your peers are saying about Clarity SM vs. N-able MSP Manager and other solutions. Updated: April 2025.

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