Clarity SM vs N-able MSP Manager comparison

Broadcom and N-able are both solutions in the Help Desk Software category. Broadcom is ranked #27, while N-able is ranked #25 with an average rating of 6.0. Broadcom holds a 1.3% mindshare in HDS, compared to N-able’s 1.2% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 75% of N-able users who would recommend it.

Clarity SM

Read 107 Clarity SM reviews

1,408 Views
1,056 Comparison Views

85% willing to recommend

N-able MSP Manager

Read 5 N-able MSP Manager reviews

634 Views
507 Comparison Views

75% willing to recommend

Clarity SM

N-able MSP Manager

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Clarity SM and N-able MSP Manager are competitors in the service management software category. N-able MSP Manager seems to have an upper hand due to its rich feature set, delivering significant long-term value despite Clarity SM's attractive pricing.

Features: Clarity SM enhances service efficiency with streamlined ticketing, integrated workflows, and customizable service types. N-able MSP Manager supports operational insight with comprehensive automation tools, advanced reporting, and multi-tenant capabilities.

Room for Improvement: Clarity SM could benefit from more automation, enhanced analytics, and advanced reporting tools. N-able MSP Manager might improve by simplifying deployment, reducing initial setup complexity, and optimizing cost efficiency for smaller businesses.

Ease of Deployment and Customer Service: Clarity SM offers a simplified deployment model with strong support, making it easy to implement. N-able MSP Manager requires more effort in deployment but provides comprehensive customer service to assist through the setup.

Pricing and ROI: Clarity SM offers competitive pricing with low initial costs, appealing to budget-conscious buyers. Conversely, N-able MSP Manager, while initially more costly, provides substantial ROI through its extensive capabilities, offering greater long-term value.

To learn more, read our detailed Clarity SM vs. N-able MSP Manager Report (Updated: December 2025).

Buyer's Guide

Clarity SM vs. N-able MSP Manager

December 2025

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Helped 879,259 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Clarity SM

Ranking in Help Desk Software

27th

Ranking in IT Service Management (ITSM)

26th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

No ranking in other categories

N-able MSP Manager

Ranking in Help Desk Software

25th

Ranking in IT Service Management (ITSM)

24th

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2025, in the Help Desk Software category, the mindshare of Clarity SM is 1.3%, up from 1.0% compared to the previous year. The mindshare of N-able MSP Manager is 1.2%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
N-able MSP Manager	1.2%
Clarity SM	1.3%
Other	97.5%

Help Desk Software

Featured Reviews

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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GeorgeKanellopoulos

CTO at InTTrust SA

Ticketing has helped prioritize support tasks while contract and project management have required better integration and pricing flexibility

I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want."

"The tool itself is valuable as a result of all its features combined. Therefore, I have found that there is no feature more valuable than another."

"Solution is scalable. It does work. We can modify it up better to make it the way we want it to work. We have implemented it for larger and smaller companies."

"It has allowed us to be more efficient in our problem and change management processes and procedures."

"The most valuable features are the requests and incident tracking."

"The use, from administrative stance, is pretty simple; and even from an analyst and employee's stances. It's an easy to use system, as far as ticketing systems go, because some of them can be really inundating and complex."

"The UI is very user-friendly."

"Our users access it via the web. We have external and internal sources, and we're now introducing the mobile app portion so our computer engineers can respond to tickets remotely."

More Clarity SM pros

"I am impressed with the tool's integration with our mail system."

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"This is a premier product and it has been around for a long time."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"At a significantly lower price, I managed to get project management modules, contract management, and CMDB, which were not all available in N-able MSP Manager."

Cons

"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."

"We need a mobile solution. We are not using any mobile functionality for the product, but we think that this necessary."

"The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process."

"We just upgraded about a year and half ago and it was painful. We had the testing of the dev environment, and then testing of the production environment, so it was two weekends out of my life. And stuff broke."

"The user interface is just boring. I'd like to see a more interactive UI, from the end-user perspective, and from the analyst's perspective. I would like a product that looks like it was developed maybe in 2015, or at least 2012."

"They really want user names in the document owner and subject expert fields, and that is just not practical."

"They need to improve the High Availability, and the native integration between CA Service Desk Manager, CA Process Automation, CA Service Catalog and CA Unified Self-Service."

"The API is very, very bad so we developed our own."

More Clarity SM cons

"The tool needs to improve its customization of the user interface."

"Comparing the pricing of N-able MSP Manager to ManageEngine, it is a little bit too high."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

Pricing and Cost Advice

"I think pricing of this model is suitable for growing corporations."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"The pricing is based on a subscription model."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"I don't see anyone other than large companies being able to afford this system."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"Pricing is simple, as it’s per concurrent analysts."

"The solution is quite reasonable compared to other solutions in the market."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"Don't get scared of the price tag because it's definitely worth it."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Performing Arts

10%

Media Company

10%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	15
Large Enterprise	66

No data available

Questions from the Community

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What needs improvement with N-able MSP Manager?

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What is your primary use case for N-able MSP Manager?

I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and ...

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What advice do you have for others considering N-able MSP Manager?

I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized custome...

See all answers

Comparisons

JIRA Service Management vs Clarity SM

Compared 29% of the time

ServiceNow vs Clarity SM

Compared 16% of the time

Vision Helpdesk vs Clarity SM

Compared 12% of the time

SymphonyAI IT Service Management vs Clarity SM

Compared 9% of the time

BMC Helix ITSM vs Clarity SM

Compared 8% of the time

More Clarity SM Competitors

ServiceNow vs N-able MSP Manager

Compared 37% of the time

JIRA Service Management vs N-able MSP Manager

Compared 30% of the time

ManageEngine ServiceDesk Plus vs N-able MSP Manager

Compared 13% of the time

SolarWinds Web Help Desk vs N-able MSP Manager

Compared 12% of the time

Freshdesk vs N-able MSP Manager

Compared 9% of the time

More N-able MSP Manager Competitors

Product Reports

Buyer's Guide

Clarity SM

December 2025

Download Clarity SM product report

Buyer's Guide

N-able MSP Manager

December 2025

Download N-able MSP Manager product report

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

SolarWinds LOGICnow, SolarWinds MSP Manager

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Buyer's Guide

Clarity SM vs. N-able MSP Manager

December 2025

Free Report: Clarity SM vs. N-able MSP Manager

Find out what your peers are saying about Clarity SM vs. N-able MSP Manager and other solutions. Updated: December 2025.

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