Clarity SM and LiveChat compete in the digital communication space. Clarity SM has advantages in customer support and pricing, while LiveChat offers advanced features.
Features: Clarity SM includes a straightforward ticketing system, robust analytics, and integrated real-time monitoring, which enhance efficiency. LiveChat provides dynamic chat widgets, automation capabilities, and unlimited customization, positioning it as a feature-rich tool.
Room for Improvement: Clarity SM could enhance its mobile interface, improve ticketing complexity handling, and offer more integrations. LiveChat might benefit from better offline message management, expanded analytics features, and a more user-friendly setup process.
Ease of Deployment and Customer Service: LiveChat features a quick deployment process complemented by excellent customer service. Clarity SM's deployment is straightforward, with ongoing support post-implementation, though LiveChat offers a more streamlined setup.
Pricing and ROI: Clarity SM appeals to buyers focused on budget-friendly solutions with low setup costs, offering a solid ROI on investment. LiveChat, although higher in initial cost, presents substantial long-term returns due to its advanced feature set and scalability.
| Product | Market Share (%) |
|---|---|
| Clarity SM | 1.2% |
| LiveChat | 0.7% |
| Other | 98.1% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 15 |
| Large Enterprise | 66 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 1 |
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
Learn More: https://www.ca.com/us/products...
Premium live chat software with help desk features.
Used by businesses to provide amazing customer service, increase online conversion and improve sales results.
LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.
Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.
Give it a try at https://www.livechatinc.com
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