Clarity SM vs Kaseya Vorex comparison

Broadcom and Kaseya are both solutions in the Help Desk Software category. Broadcom is ranked #24, while Kaseya is ranked #47. Broadcom holds a 1.1% mindshare in HDS, compared to Kaseya’s 0.1% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution.

Clarity SM

Read 107 Clarity SM reviews

745 Views
514 Comparison Views

85% willing to recommend

Kaseya Vorex

Read 1 Kaseya Vorex review

103 Views
103 Comparison Views

0% willing to recommend

Clarity SM

Kaseya Vorex

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Clarity SM and Kaseya Vorex based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.

To learn more, read our detailed Help Desk Software Report (Updated: June 2025).

Buyer's Guide

Help Desk Software

June 2025

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Helped 860,745 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Clarity SM

Ranking in Help Desk Software

24th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

IT Service Management (ITSM) (26th)

Kaseya Vorex

Ranking in Help Desk Software

47th

Average Rating

0.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Help Desk Software category, the mindshare of Clarity SM is 1.1%, up from 0.9% compared to the previous year. The mindshare of Kaseya Vorex is 0.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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reviewer2338638

CISO at a tech services company with 1,001-5,000 employees

Generates comprehensive system status updates for trend analysis, but the customization features need enhancement

The adoption of Kaseya has significantly enhanced our IT service and delivery management compared to our previous reliance on Excel-based processes. The transition has provided us with essential reports on resource utilization. Additionally, the platform generates comprehensive status updates on open tickets and allows for trend analysis. The product does not provide automation features. We have to integrate third-party tools for automatic ticketing. Its reporting capabilities could be enhanced as well. I rate it a six out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has allowed us to be more efficient in our problem and change management processes and procedures."

"The use, from administrative stance, is pretty simple; and even from an analyst and employee's stances. It's an easy to use system, as far as ticketing systems go, because some of them can be really inundating and complex."

"The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow."

"It also provides the front end for the employees too. It's pretty basic, but it gives them the means to reach out to IT so they don't have to pick up the phones."

"It is easy to tell what needs fixing and the priority of things."

"The new xFlow interface that was introduced for Level 1 analysts really helps the them to achieve the best and fastest result for their users/customers."

"Scalability is very good. We have scaled to more users and more functionality."

"The database and the power that is driven behind the database."

More Clarity SM pros

"The platform's most valuable feature is the ability to produce daily summary reports."

Cons

"The interface for the users is a bit old-fashioned and not user-friendly."

"More user experience in the look and feel of the application. "

"When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value."

"I am not able to see tickets on a bigger scale. I can't see the overall bigger picture."

"The SDM administration and customisation needS deep information about architecture and vendor support continuously."

"We would like more information about all the configurations that we have on our infrastructure side."

"On permissions, there are options to do groups and options to do roles. What is practical, you have to pick one or the other, for both read and write permissions."

"Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share."

More Clarity SM cons

"Kaseya Vorex's customization features could be better."

Pricing and Cost Advice

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"The solution is quite reasonable compared to other solutions in the market."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"Pricing is simple, as it’s per concurrent analysts."

"I think pricing of this model is suitable for growing corporations."

"The pricing is based on a subscription model."

"I don't see anyone other than large companies being able to afford this system."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Performing Arts

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Kaseya Vorex?

The platform's most valuable feature is the ability to produce daily summary reports.

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What needs improvement with Kaseya Vorex?

Kaseya Vorex's customization features could be better. They could provide training programs to predict the potential issues.

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What advice do you have for others considering Kaseya Vorex?

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Comparisons

ServiceNow vs Clarity SM

Compared 100% of the time

More Clarity SM Competitors

No data available

Product Reports

Buyer's Guide

Clarity SM

July 2025

Download Clarity SM product report

Buyer's Guide

Help Desk Software

June 2025

Download Kaseya Vorex product report

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

No data available

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

Easily Create, Manage and Resolve all IT Service Requests and Tickets

Kaseya

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

CROWD, GetApp, Capterra, Software Advice

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2025.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.