Clarity SM vs Kaseya Vorex comparison

Broadcom and Kaseya are both solutions in the Help Desk Software category. Broadcom is ranked #25, while Kaseya is ranked #18 with an average rating of 9.0. Broadcom holds a 1.2% mindshare in HDS, compared to Kaseya’s 0.5% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 50% of Kaseya users who would recommend it.

Clarity SM

Read 107 Clarity SM reviews

1,008 Views
746 Comparison Views

85% willing to recommend

Kaseya Vorex

Read 2 Kaseya Vorex reviews

184 Views
184 Comparison Views

50% willing to recommend

Clarity SM

Kaseya Vorex

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Clarity SM and Kaseya Vorex based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.

To learn more, read our detailed Help Desk Software Report (Updated: August 2025).

Buyer's Guide

Help Desk Software

August 2025

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Helped 866,561 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Clarity SM

Ranking in Help Desk Software

25th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

IT Service Management (ITSM) (27th)

Kaseya Vorex

Ranking in Help Desk Software

18th

Average Rating

9.0

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Help Desk Software category, the mindshare of Clarity SM is 1.2%, up from 0.9% compared to the previous year. The mindshare of Kaseya Vorex is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Kaseya Vorex	0.5%
Clarity SM	1.2%
Other	98.3%

Help Desk Software

Featured Reviews

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Rajendra Karad

Team Leader at Orient Technologies Pvt. Ltd.

Platform excels across departments but requires more focus on integration and IT management features

Kaseya's focus is on something else and is not aligned to the business model we are into, and the enhancements which we are expecting are not happening on their platform or their products. The enhancements are very limited. Multi-tenancy was lacking in Kaseya Vorex. Tenancy was not 100% there in Kaseya Vorex. The IT Asset Management feature was very limited. The Service Desk was also limited because it is not a full-fledged ITSM; it was a professional service automation platform. Integrated communication tools were somewhat lacking in Kaseya. Multi-channel collaboration integrations were not there. The Service Desk was not in complete compliance with the ITIL framework.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is pretty straightforward."

"It has a good GUI interface."

"We can search open and closed cases to find what we have done in other incidents."

"The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well."

"Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want."

"Being able to specify event rules and SLAs that can help to automate some of the processes that people are doing manually is valuable."

"It is the most stable product in the market."

"The solution's back-end architecture is very good for end users."

More Clarity SM pros

"The platform's most valuable feature is the ability to produce daily summary reports."

"Kaseya Vorex is a comprehensive platform with a service desk, project module, CRM, and a complete finance model with auto billing."

Cons

"Ease of support and upgrades need much improvement."

"We would like to see them integrate more of a service catalog, which is more of an Amazon-type fill in your bucket, then sign in, once you decide what you want."

"Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement)."

"The user interface is just boring. I'd like to see a more interactive UI, from the end-user perspective, and from the analyst's perspective. I would like a product that looks like it was developed maybe in 2015, or at least 2012."

"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."

"We need a mobile solution. We are not using any mobile functionality for the product, but we think that this necessary."

"The UI needs to be upgraded."

"We would like more information about all the configurations that we have on our infrastructure side."

More Clarity SM cons

"Kaseya Vorex's customization features could be better."

Pricing and Cost Advice

"I don't see anyone other than large companies being able to afford this system."

"I think pricing of this model is suitable for growing corporations."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"The solution is quite reasonable compared to other solutions in the market."

"The pricing is based on a subscription model."

"Pricing is simple, as it’s per concurrent analysts."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

Information not available

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Top Industries

By visitors reading reviews

Performing Arts

12%

Computer Software Company

Financial Services Firm

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	15
Large Enterprise	66

No data available

Questions from the Community

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What do you like most about Kaseya Vorex?

The platform's most valuable feature is the ability to produce daily summary reports.

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What needs improvement with Kaseya Vorex?

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What advice do you have for others considering Kaseya Vorex?

There is no comparison to SolarWinds Service Desk when compared with Kaseya Vorex because both platforms are altogether different from a business model perspective. With Kaseya products, I had neve...

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Comparisons

ServiceNow vs Clarity SM

Compared 46% of the time

JIRA Service Management vs Clarity SM

Compared 42% of the time

Vision Helpdesk vs Clarity SM

Compared 12% of the time

More Clarity SM Competitors

No data available

Product Reports

Buyer's Guide

Clarity SM

August 2025

Download Clarity SM product report

Buyer's Guide

Help Desk Software

August 2025

Download Kaseya Vorex product report

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

No data available

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

Easily Create, Manage and Resolve all IT Service Requests and Tickets

Kaseya

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

CROWD, GetApp, Capterra, Software Advice

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: August 2025.

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