Clarity SM vs Kaseya Vorex comparison

Broadcom and Kaseya are both solutions in the Help Desk Software category. Broadcom is ranked #25, while Kaseya is ranked #18 with an average rating of 9.0. Broadcom holds a 1.4% mindshare in HDS, compared to Kaseya’s 0.7% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 50% of Kaseya users who would recommend it.

Clarity SM

Read 107 Clarity SM reviews

1,652 Views
1,256 Comparison Views

85% willing to recommend

Kaseya Vorex

Read 2 Kaseya Vorex reviews

318 Views
318 Comparison Views

50% willing to recommend

Clarity SM

Kaseya Vorex

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Clarity SM and Kaseya Vorex based on real PeerSpot user reviews.

Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Clarity SM vs. Kaseya Vorex Report (Updated: December 2025).

Buyer's Guide

Clarity SM vs. Kaseya Vorex

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Clarity SM

Ranking in Help Desk Software

25th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

IT Service Management (ITSM) (23rd)

Kaseya Vorex

Ranking in Help Desk Software

18th

Average Rating

9.0

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of Clarity SM is 1.4%, up from 1.1% compared to the previous year. The mindshare of Kaseya Vorex is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Kaseya Vorex	0.7%
Clarity SM	1.4%
Other	97.9%

Help Desk Software

Featured Reviews

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Rajendra Karad

Team Leader at Orient Technologies Pvt. Ltd.

Platform excels across departments but requires more focus on integration and IT management features

Kaseya's focus is on something else and is not aligned to the business model we are into, and the enhancements which we are expecting are not happening on their platform or their products. The enhancements are very limited. Multi-tenancy was lacking in Kaseya Vorex. Tenancy was not 100% there in Kaseya Vorex. The IT Asset Management feature was very limited. The Service Desk was also limited because it is not a full-fledged ITSM; it was a professional service automation platform. Integrated communication tools were somewhat lacking in Kaseya. Multi-channel collaboration integrations were not there. The Service Desk was not in complete compliance with the ITIL framework.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Self-service interface means people can check their own tickets."

"The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow."

"The new xFlow interface that was introduced for Level 1 analysts really helps the them to achieve the best and fastest result for their users/customers."

"When users have a problem, they report using Service Desk and it is very useful for this."

"The use, from administrative stance, is pretty simple; and even from an analyst and employee's stances. It's an easy to use system, as far as ticketing systems go, because some of them can be really inundating and complex."

"Time sheets are a powerful tool."

"The flexibility and being able to connect to multiple products are valuable. It allows to use it the way we want to use it versus the way it came out of the box."

"There is a lot of flexibility in the system. There has not yet been a case where we've had people come to us and say, "Hey, can you guys do this?" and we can't. Some of it is obviously a little bit more complicated at times, but the flexibility in the system provides a lot."

More Clarity SM pros

"The platform's most valuable feature is the ability to produce daily summary reports."

"Kaseya Vorex is a comprehensive platform with a service desk, project module, CRM, and a complete finance model with auto billing."

Cons

"The interface for the users is a bit old-fashioned and not user-friendly."

"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."

"Ease of support and upgrades need much improvement."

"It doesn't yet have the ability to integrate with other products."

"If I had to choose, it would be more around the user interface than the mobile experience."

"I am not able to see tickets on a bigger scale. I can't see the overall bigger picture."

"Right now, you have to create the Scoreboards individually for roles or users. If they could separate that functionality, and create the scoreboards separately, and then just link scoreboards to roles and users - that way you could reuse the same ones - that would be a huge benefit. I know, because they're a nightmare to manage at times."

"Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome."

More Clarity SM cons

"Kaseya Vorex's customization features could be better."

Pricing and Cost Advice

"Pricing is simple, as it’s per concurrent analysts."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"The solution is quite reasonable compared to other solutions in the market."

"The pricing is based on a subscription model."

"I don't see anyone other than large companies being able to afford this system."

"I think pricing of this model is suitable for growing corporations."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Media Company

10%

Performing Arts

10%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	15
Large Enterprise	66

No data available

Questions from the Community

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What do you like most about Kaseya Vorex?

The platform's most valuable feature is the ability to produce daily summary reports.

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What needs improvement with Kaseya Vorex?

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What advice do you have for others considering Kaseya Vorex?

There is no comparison to SolarWinds Service Desk when compared with Kaseya Vorex because both platforms are altogether different from a business model perspective. With Kaseya products, I had neve...

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Comparisons

JIRA Service Management vs Clarity SM

Compared 22% of the time

ServiceNow vs Clarity SM

Compared 12% of the time

Vision Helpdesk vs Clarity SM

Compared 8% of the time

SymphonyAI IT Service Management vs Clarity SM

Compared 6% of the time

SCSM vs Clarity SM

Compared 6% of the time

More Clarity SM Competitors

No data available

Product Reports

Buyer's Guide

Clarity SM

January 2026

Download Clarity SM product report

Buyer's Guide

Help Desk Software

December 2025

Download Kaseya Vorex product report

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

No data available

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

Easily Create, Manage and Resolve all IT Service Requests and Tickets

Kaseya

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

CROWD, GetApp, Capterra, Software Advice

Buyer's Guide

Clarity SM vs. Kaseya Vorex

December 2025

Free Report: Clarity SM vs. Kaseya Vorex

Find out what your peers are saying about Clarity SM vs. Kaseya Vorex and other solutions. Updated: December 2025.

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