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Citrix Virtual Apps and Desktops vs LogMeIn Rescue comparison

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Buyer's Guide
Remote Access
November 2022
Executive Summary

We performed a comparison between Citrix Virtual Apps and Desktops and LogMeIn Rescue based on real PeerSpot user reviews.

Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access.
To learn more, read our detailed Remote Access Report (Updated: November 2022).
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655,113 professionals have used our research since 2012.
Featured Review
HOJOON LEE
Security features protect user data but there are latency issues
First, since we adopted the Citrix VDI, we are no longer dealing with the problem of leaking the customer's personal information. Second, we aren't... Read more →
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Citrix is a mid-range cost solution compared to some others out there."
  • "In terms of pricing with the Citrix Virtual Apps and Desktops, I think it has gotten better over the years. Citrix has found more dynamic ways to be able to revive licensing models that fit many different scenarios that organizations have. We have been able to evolve our own licensing over the years to accommodate our situations between concurrent versus user device licenses. Now, when we move into the Citrix Workspace realm, we definitely have some awesome options there."
  • "If you look at cost, then you must look at the number of users that you are covering. If you are only using it for some users, then it is very expensive. However, if you have a massive amount of users, then it begins to be interesting to use Citrix. Because once you are managing thousands of servers with one guy, your maintenance costs decrease per user."
  • "It's my understanding that the solution license fee for each user is around $300 US. If we buy a personal laptop for each employee every five years, then the total cost is five times $300 US, or $1,500 USD. So we could buy 100 personal laptops instead of the Citrix solution."
  • "The purchase price was around $300,000 USD and then the maintenance fees were 20%. There are no other additional fees."
  • "You can buy an on-cloud or on-prem license. You can switch between on-cloud users and on-prem users. Its licensing is cheap. It is from $8 to $15 per user. It is not that expensive when you compare the cost of buying new hardware with the cost of the license. For example, at $15 per user, it costs around $180 for a year, which is cheaper than buying a $600 PC that at a certain stage, you will again have to change because its hardware is not supported. It may also get damaged or stolen. So, you can compare the cost of the actual hardware that you have to buy and the time spent in supporting the clients with the cost of its license."
  • "Citrix solutions cost a lot in comparison with competitors, like Azure Virtual Desktop or VMware Horizon. Those solutions cost around 50 to 60 percent less, per month per user, than Citrix."
  • "The pricing is a little bit high, but it's good value for the product's stability and efficiency."

    • More Citrix Virtual Apps and Desktops Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Citrix Virtual Apps and Desktops?
    Top Answer:The most valuable feature of the solution is that it supports team clients.
    Read all 33 answers   →
    What is your experience regarding pricing and costs for Citrix Virtual Ap...
    Top Answer:The licensing is $125 USD per user. The cost needs to come down substantially.
    Read all 19 answers   →
    What needs improvement with Citrix Virtual Apps and Desktops?
    Top Answer:The solution can use more promotion to spread awareness. The cost of the solution needs to be reduced to compete with the other competitive solutions that are available. The setup is currently complex… more »
    Read all 29 answers   →
    What do you like most about LogMeIn Rescue?
    Top Answer:The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a… more »
    Read all 3 answers   →
    What is your experience regarding pricing and costs for LogMeIn Rescue?
    Top Answer:I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But… more »
    Read all 3 answers   →
    What needs improvement with LogMeIn Rescue?
    Top Answer:The solution definitely needs better integration. Reporting is also another part that is lacking. It needs better integration with other CRM products and things like that. We use other products from… more »
    Read all 3 answers   →
    Ranking
    3rd
    out of 35 in Remote Access
    Views
    19,192
    Comparisons
    12,957
    Reviews
    18
    Average Words per Review
    1,290
    Rating
    8.1
    19th
    out of 35 in Remote Access
    Views
    2,537
    Comparisons
    1,866
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    XenDesktop, XenApp (Citrix Virtual Apps)
    Learn More
    Citrix
    LogMeIn
    Overview

    Citrix Virtual Apps and Desktops is a suite of virtualization solutions that provides users with secure access to any device while keeping IT control of virtual machines, applications, and security.

    Citrix Virtual Apps and Desktops enable admins to deliver secure virtual apps and desktops to any device without disrupting the user experience. Admins can control applications, security policies, and users via hybrid and on premises.

    The suite’s flexibility allows you to deploy applications in different resource locations. The platform integrates with Windows Azure, Amazon Web Services (AWS), and Google Cloud. It also integrates with on-premises hypervisors such as Microsoft Hyper-V, Nutanix AHV, VMWare vSphere, and Citrix Hypervisor.

    Citrix Virtual Apps and Desktops Key Features

    • Hybrid, multi-cloud capabilities: Citrix Virtual Apps and Desktops works in hybrid environments, delivering apps and desktops on premises to the cloud.

    • Comprehensive security: Security protocols and access controls are implemented across all devices connected to Citrix Virtual Apps and Desktops, regardless of location. It allows you to protect unmanaged endpoints and set granular controls.

    • Enhanced user experience: Delivers security and control while allowing end users to seamlessly access the resources and applications they need. With a communications optimization tool, the user experience remains constant even when the bandwidth is low.

    • Actionable analytics: Provides reporting and analytics and automated policy controls to assess the performance and security of the network. You can prevent security issues and enhance app performance with automated policy controls.

    Citrix Virtual Apps and Desktops Benefits

    Citrix Virtual Apps and Desktops offers several benefits for organizations that want to modernize their IT.

    • Reduces infrastructure costs: Citrix Virtual Apps and Desktops enables you to optimize your infrastructure without investing in a new architecture. According to Citrix, implementing Citrix Virtual Apps and Desktops can reduce your hardware capital expenditure by 56 percent a year.
    • Improves employee efficiency: Employees can securely access all applications, data, and resources they need to complete their tasks without risking security or having reliability problems. It provides users with immediate access to the tools and information they need to work.
    • Streamline software updates and rollups: Unlike on-premises deployments, Citrix Virtual Apps and Desktops doesn’t require updating software and OS on each machine.
    • Improves IT efficiency: DaaS reduces IT management costs because the platform is set in a central location and rolled out to network devices. It simplifies delivering relevant applications and desktops to new employees.
    • Enforces security: Citrix Virtual Apps and Desktops reduces the risks stemming from distributed workforces and endpoint devices. Providing control ensures that the data is secure and accessible to users across devices and environments and continuously updates security patches.

    Components managed by Citrix

    • Delivery controllers
    • Databases
    • Licensing
    • Monitor interface
    • Management interfaces
    • Cloud Connectors

    Components managed by the Customer

    • Citrix Gateway: a single secure point of access via the corporate firewall
    • Active Directory for authentication and authorization
    • Identity and access management
    • Virtual delivery agents
    • Hypervisors

    Capabilities

    • Delivers Windows and Linux apps
    • Multi-session Windows and Linux desktop
    • Single session Windows client on desktops
    • Single session Linux desktops
    • Non-domain joined
    • Remote PC access

      Reviews from Real Users


      • Jeff V., CEO at Lucid Tech Services, says, "Security is a shining point of the Citrix Workspace. Citrix Virtual Apps and Desktops is a very robust solution when security is a concern. Furthermore, the content collaboration data-hosting that Citrix integrates with Virtual Apps and Desktops is among the best there is."

      "We can provide tons of applications with different settings, behaviors, and operating systems. It is the same way for the user. Then, we are totally transparent for the user to use a lot of totally different applications, which is the most important part of Citrix today," comments Etienne D., a user at a financial services firm.

      Rod M., Technical Team Lead at an energy/utilities company, says, "In terms of scalability, Citrix Virtual Apps and Desktops have a lot of technologies baked in there that allow an organization to scale up or down, as required.

    LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

    Free Trial

    Offer
    Learn more about Citrix Virtual Apps and Desktops
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    Learn more about LogMeIn Rescue
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    Sample Customers
    Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
    Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
    Top Industries
    REVIEWERS
    Computer Software Company19%
    Financial Services Firm12%
    Insurance Company10%
    Energy/Utilities Company10%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Comms Service Provider13%
    Financial Services Firm8%
    Government7%
    REVIEWERS
    Healthcare Company43%
    Retailer29%
    Translation And Localization Position14%
    Manufacturing Company14%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Comms Service Provider10%
    Construction Company9%
    Government7%
    Company Size
    REVIEWERS
    Small Business26%
    Midsize Enterprise19%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise16%
    Large Enterprise62%
    REVIEWERS
    Small Business80%
    Midsize Enterprise10%
    Large Enterprise10%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise17%
    Large Enterprise54%
    Buyer's Guide
    Remote Access
    November 2022
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    Citrix Virtual Apps and Desktops is ranked 3rd in Remote Access with 21 reviews while LogMeIn Rescue is ranked 19th in Remote Access. Citrix Virtual Apps and Desktops is rated 8.0, while LogMeIn Rescue is rated 0.0. The top reviewer of Citrix Virtual Apps and Desktops writes "Allows the end user device flexibility when remotely accessing my organization's resources". On the other hand, Citrix Virtual Apps and Desktops is most compared with VMware Horizon View, Citrix Workspace, Microsoft Remote Desktop Services, TeamViewer and Amazon WorkSpaces, whereas LogMeIn Rescue is most compared with LogMeIn Central, TeamViewer, GoToAssist, Microsoft Remote Desktop Services and LogMeIn Pro.

    See our list of best Remote Access vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.