Cisco Meraki Systems Manager (MDM+EMM) vs NinjaOne comparison

Cisco Meraki Systems Manage...

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Executive SummaryUpdated on Aug 13, 2024

Cisco Meraki Systems Manager and NinjaOne are robust management solutions competing in the MDM and Endpoint Management category. NinjaOne seems to have the upper hand due to its intuitive management capabilities and higher user satisfaction.

Features: Cisco Meraki Systems Manager offers advanced network integration, centralized control, and real-time diagnostics. NinjaOne provides robust endpoint management, intuitive monitoring, and automated IT tasks.

Room for Improvement: Cisco Meraki Systems Manager needs better scalability options, more user-friendly remote support, and simpler interfaces. NinjaOne could improve third-party application integration, offer more granular reporting, and enhance its dashboard functionalities.

Ease of Deployment and Customer Service: Cisco Meraki Systems Manager has a smooth deployment process but occasionally requires more technical guidance. Its customer service is highly praised. NinjaOne is known for seamless deployment and excellent customer support with readily available assistance.

Pricing and ROI: Initial setup costs for Cisco Meraki Systems Manager are higher, impacting overall ROI, but its features offer value. NinjaOne provides a cost-effective setup with significant long-term savings, resulting in a higher ROI.

To learn more, read our detailed Cisco Meraki Systems Manager (MDM+EMM) vs. NinjaOne Report (Updated: December 2025).

Cisco Meraki Systems Manager (MDM+EMM) vs. NinjaOne

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.5

Cisco Meraki Systems Manager enhances remote management, reduces downtime, and offers centralized support, improving customer service efficiency.

Sentiment score

6.0

NinjaOne boosts productivity, saves time and costs, with ROI in six months, enhancing efficiency and quick problem resolution.

No quotes available

For more quotes and insights, download the Cisco Meraki Systems Manager (MDM+EMM) report

NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.

For more quotes and insights, download the NinjaOne report

Owner at AvalisNT AG

I have seen a return on investment with NinjaOne, specifically with fewer employees and less time spent on troubleshooting.

Courtney Mcclellan

IT Support at Team Trinet

Customer Service

Sentiment score

7.7

Customer service is highly rated but costly, with excellent support lacking local assistance and needing improvement in complex issues.

Sentiment score

7.3

NinjaOne's customer support is highly rated, with effective documentation minimizing needs; some cite slow response times.

I am definitely satisfied with Cisco support.

Subish Gangadharan

Technical Manager at AiGENZ Communication and Services WLL

My experience with the technical support of Cisco Meraki Systems Manager (MDM+EMM) involves configuring firewalls and troubleshooting switches and IPs, which is our primary focus.

For more quotes and insights, download the Cisco Meraki Systems Manager (MDM+EMM) report

Monitoring and Operations Pilot at Egis S.A.

Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.

Cloud Consultant at i-Community AG

The customer support at NinjaOne is excellent, rated ten out of ten.

For more quotes and insights, download the NinjaOne report

Owner at AvalisNT AG

Customer support from NinjaOne is excellent.

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Scalability Issues

Sentiment score

8.9

Cisco Meraki Systems Manager is praised for scalability, efficiently supporting varying enterprise sizes and adapting to global demands effortlessly.

Sentiment score

8.1

NinjaOne offers robust scalability, supporting diverse user needs and organizational growth while being praised for its adaptability.

I affirm that Cisco Meraki Systems Manager (MDM+EMM) is very scalable.

Enterprise Architect at Intertec Systems

Cisco Meraki Systems Manager (MDM+EMM) is very scalable, as we can configure multiple devices, handling a lot of devices, such as 100 plus devices.

For more quotes and insights, download the Cisco Meraki Systems Manager (MDM+EMM) report

Monitoring and Operations Pilot at Egis S.A.

I would rate the scalability of NinjaOne as ten out of ten.

Roy Levy

CEO AND CTO at DeserveIT

We easily install the agent on new servers and can create scripts to automate agent installation.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

The scalability of NinjaOne is good; we can add more as we grow.

Courtney Mcclellan

IT Support at Team Trinet

For more quotes and insights, download the NinjaOne report

Stability Issues

Sentiment score

8.5

Cisco Meraki Systems Manager is praised for its stability and reliability, with minor issues during updates or external interruptions.

Sentiment score

8.0

Users regard NinjaOne as highly stable, appreciating consistent updates despite occasional minor issues following updates.

I rate the stability of Cisco Meraki Systems Manager (MDM+EMM) as an eight to nine.

For more quotes and insights, download the Cisco Meraki Systems Manager (MDM+EMM) report

Enterprise Architect at Intertec Systems

I would rate the stability a ten out of ten.

For more quotes and insights, download the NinjaOne report

Owner at AvalisNT AG

In the two years I have used it, I have never experienced any downtime or reliability issues.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

Room For Improvement

Cisco Meraki Systems Manager struggles with integration, reliability, customization, high pricing, compatibility issues, and insufficient feature development.

Users seek improved antivirus integrations, mobile control, intuitive interface, flexible reporting, customization, and better platform support in NinjaOne.

I see room for improvement in integration with third-party tools.

Enterprise Architect at Intertec Systems

An area of Cisco Meraki Systems Manager (MDM+EMM) that could be improved is if we could connect directly with the responsible person from that device, which would be very useful.

For more quotes and insights, download the Cisco Meraki Systems Manager (MDM+EMM) report

Monitoring and Operations Pilot at Egis S.A.

Security and reporting, including business intelligence tools, are adequate.

For more quotes and insights, download the NinjaOne report

Cloud Consultant at i-Community AG

NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Setup Cost

Cisco Meraki Systems Manager is priced high but considered valuable for its enterprise features, support, and per-device cost-effectiveness.

NinjaOne offers affordable, subscription-based pricing with potential discounts, appealing to enterprises and educational institutions with tax exemptions.

There are cheaper and more expensive tools available, but the price features parity is good.

For more quotes and insights, download the Cisco Meraki Systems Manager (MDM+EMM) report

Enterprise Architect at Intertec Systems

The pricing for NinjaOne is appropriate for small companies.

Cloud Consultant at i-Community AG

NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.

For more quotes and insights, download the NinjaOne report

Owner at AvalisNT AG

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

Courtney Mcclellan

IT Support at Team Trinet

Valuable Features

Cisco Meraki Systems Manager offers easy device management with centralized control, enhanced security, and seamless Cisco tool integration.

NinjaOne offers remote monitoring, automation, and integration with features like remote access and an efficient mobile app for management.

Features such as being very easy to use and troubleshoot have been the most valuable for me, and we can identify if there are any hardware issues easily.

Monitoring and Operations Pilot at Egis S.A.

The remote security feature, as well as the ability to control devices from anywhere, is one of the more beneficial features of Cisco Meraki Systems Manager (MDM+EMM).

For more quotes and insights, download the Cisco Meraki Systems Manager (MDM+EMM) report

Enterprise Architect at Intertec Systems

The software's automation tools have solved critical deployment problems for small businesses.

Cloud Consultant at i-Community AG

A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.

For more quotes and insights, download the NinjaOne report

Owner at AvalisNT AG

Every month, every quarter, I see new features, and it is always evolving.

Roy Levy

CEO AND CTO at DeserveIT

Categories and Ranking

Cisco Meraki Systems Manage...

Ranking in Mobile Device Management (MDM)

3rd

Average Rating

8.6

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

Enterprise Mobility Management (EMM) (7th)

NinjaOne

Ranking in Mobile Device Management (MDM)

5th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (24th), Server Monitoring (6th), IT Service Management (ITSM) (8th), Remote Access (14th), Vulnerability Management (26th), IT Alerting and Incident Management (9th), Remote Monitoring and Management (RMM) (1st), Patch Management (7th), MSP Backup (2nd), Unified Endpoint Management (UEM) (6th)

Mindshare comparison

As of January 2026, in the Mobile Device Management (MDM) category, the mindshare of Cisco Meraki Systems Manager (MDM+EMM) is 5.3%, down from 6.9% compared to the previous year. The mindshare of NinjaOne is 7.2%, up from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Mobile Device Management (MDM) Market Share Distribution
Product	Market Share (%)
Cisco Meraki Systems Manager (MDM+EMM)	5.3%
NinjaOne	7.2%
Other	87.5%

Mobile Device Management (MDM)

Featured Reviews

Has simplified hardware issue identification but needs integrated communication options

Monitoring and Operations Pilot at Egis S.A.

We have monitoring capabilities and we are monitoring some network tools from Cisco Meraki Systems Manager (MDM+EMM) and troubleshooting as well. I am currently working with version MR 32.1.4. Policy involves connecting mostly through emails, as we don't have any special kind of policy features. If any alert comes, we connect via mail. We don't utilize the geolocation tracking feature. The unified dashboard helps me simplify device management for my team based on the location, as we have configured devices from many different countries. We give the device's name based on the location, allowing us to identify easily in the dashboard. Regarding operational cost savings, it is cost-saving because in other companies, they use different tools for different networks, such as one for Windows, another for Linux, and a different one for VMware. We use all the systems including Windows, Linux, and networking under Cisco, Centreon, and Cisco Meraki Systems Manager (MDM+EMM), which is very cost-efficient. Regarding pricing and licensing of Cisco Meraki Systems Manager (MDM+EMM), I don't have information about that, as we are from the technical department. Details about subscription and quotation come from another department. I rate this solution 8 out of 10.

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Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

11%

Financial Services Firm

Educational Organization

Computer Software Company

12%

Government

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	14

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	2

Questions from the Community

What do you like most about Cisco Meraki Systems Manager (MDM+EMM)?

The product provides a universal dashboard.

What is your experience regarding pricing and costs for Cisco Meraki Systems Manager (MDM+EMM)?

The pricing sits at a mid-level range, around five or six. There are cheaper and more expensive tools available, but the price features parity is good.

What needs improvement with Cisco Meraki Systems Manager (MDM+EMM)?

An area of Cisco Meraki Systems Manager (MDM+EMM) that could be improved is if we could connect directly with the responsible person from that device, which would be very useful. Currently, we use ...

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

What needs improvement with NinjaOne?

One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying...

What is your primary use case for NinjaOne?

My main use case for NinjaOne is ticketing. I use NinjaOne for ticketing in my daily work to keep track of all the computers and their uptime, and to generate tickets if there are any alerts.

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Product Reports

Cisco Meraki Systems Manager (MDM+EMM)

January 2026

Cisco Meraki Systems Manager (MDM+EMM) report

Download Cisco Meraki Systems Manager (MDM+EMM) product report

Download NinjaOne product report

January 2026

Also Known As

Meraki MDM

No data available

Overview

Every user is unique. Every device, a bit different. Systems Manager keeps the network in the loop about constantly changing devices, automatically tracking device posture and adjusting security policies to match.

Cisco

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

Sample Customers

Hafen Hamburg & Empire Riverside Hotel, Eastview Church, Tourism Holdings, Colegio Sagrada Familia Hijas de Jesús, Tommy Bahama's, Canadian School Mexico, Rosebank College

Status Pros, Mitchell and Company