Cisco Meraki Systems Manager (MDM+EMM) vs Microsoft Intune comparison

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4,316 views|2,998 comparisons
95% willing to recommend
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53,223 views|36,602 comparisons
91% willing to recommend
Comparison Buyer's Guide
Executive Summary
Updated on Jun 8, 2022

We performed a comparison between Cisco Meraki Systems Manager (MDM+EMM) and Microsoft Intune based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: All Cisco Meraki users and most Microsoft Intune users report that the initial setup of the two platforms is straightforward.
  • Features: Users of both products are happy with their stability and scalability. Meraki users say it is easy to use, can manage thousands of devices, and provides them with excellent analysis of their traffic. Several users mention that it needs better support for Windows products. Microsoft Intune users like its auto-pilot feature and say it is a secure, reliable, and mature solution, but that it needs better reporting options.
  • Pricing: Most Meraki users feel that its pricing is high. Microsoft Intune users give mixed reviews for its price. Some feel that its price is reasonable, while others feel that it is high.
  • ROI: Meraki users do not mention ROI. Microsoft Intune users report a significant ROI.
  • Service and Support: Meraki reviewers are very satisfied with the level of support they receive. Many Microsoft Intune say the support needs to improve.

Comparison Results: Meraki comes out on top in this comparison. According to reviewers it is easier to set up than Microsoft Intune and has better customer support. However, Microsoft Intune does better in the pricing category.

To learn more, read our detailed Cisco Meraki Systems Manager (MDM+EMM) vs. Microsoft Intune Report (Updated: March 2024).
772,277 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The solution is straightforward to set up.""The cloud manager is user-friendly, and I can manage everything from one dashboard.""Initial setup was easy.""It's robust, and we like the device availability, ease of purchase, and supplier stock availability.""I have found the location analytics feature that is built into the APs to be the most valuable. It allows you to compare data and to single out individuals who are repeatedly coming into your store. We can observe different trends. This is what separates it from a lot of the other solutions.""It has facilitated zero-touch authorization events for our employees and their devices. Furthermore, Meraki Systems Manager plays a vital role in securing our notebooks.""The most significant benefit is that the deployment is quick and painless. You don't need a specialized IT department to implement and scale the network. It's easy to maintain, too. It only requires one or two network administrators.""We use this solution for MDM."

More Cisco Meraki Systems Manager (MDM+EMM) Pros →

"The best feature is that we don't need to worry about downtime. We don't need to worry about the network connections of our office or the virtual private network. Everything is being done through the internet. Using Intune Autopilot, we can configure and deploy everything to the devices.""Maturity makes it a stable product.""It's easy to manage.""If the product works, remote access will be a benefit. To this point we have not had reason to have confidence in achieving that access.""Great for software update needs, operating system version updates, and security policy enforcement.""For Windows services, there are multiple options within Intune to modernize it to be more internet-facing and dynamic.""I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID.""The biggest benefits of Intune are the ability to push changes and the added security. When we moved forward with Defender, we onboarded all those machines automatically. That helps dramatically. For a while, we were left with machines that weren't protected. We could see where people had done things they shouldn't have done, and Defender saved our skins a few times. It didn't happen a lot, but it happened enough that it made us glad we made that decision."

More Microsoft Intune Pros →

"Meraki is limiting our connections.""The solution can be expensive.""There is room for improvement in terms of pricing.""Cisco's authorized scripting can be complicated. For example, we sometimes enter the wrong code using this script, and then we had to dictate to find the problem.""The price of the solution could be reduced.""There are problems with the connection on the client side, and the app that was deployed could be better.""Linux compatibility needs improvement.""Sometimes, the integrations are a bit tough."

More Cisco Meraki Systems Manager (MDM+EMM) Cons →

"They could also make it easier to use because there are some other products that may be easier to use in terms of the look and feel of the dashboard.""I'd like some more reporting so that I don't have to delve into PowerShell and I can pull more of the local device information such as memory, apps installed, etc. It would be nice to be able to see the apps that are present there but might not be managed. For example, if they installed 7Zip, it could report that back via an installed program or feature to see what was currently installed.""Onboarding of endpoint devices is not straightforward. The onboarding process was a little heavier than I thought it would be. That's the key improvement area. Obviously, the more control you have over the devices, the better it is.""There is no catalog for mobile access management (MAM) security.""It needs certificate provisioning for S/MIME purposes.""The security features should be improved.""Microsoft Intune could improve by being more user-friendly and having it geared toward device management. The graphic interface is not very good.""Once it's configured it is unobtrusive, but it does take some hands-on to configure and deploy it properly."

More Microsoft Intune Cons →

Pricing and Cost Advice
  • "The price is high for the market."
  • "It's extremely competitive and very good for a product in this sphere."
  • "The cost of installing this solution can be more expensive depending on who is doing the installation. Cisco is very expensive."
  • "This product is reasonably priced."
  • "My customers at times have issues with the price of the solution. It is expensive, but overall it is worth it. The licensing model cost is based on how many devices you require."
  • "The storage is affordable and the system has some price-related issues. Therefore, keeping the price in mind, I would rate it seven out of ten."
  • "Meraki MDM is the cheapest solution we have used."
  • "My clients find it a bit expensive compared to other systems."
  • More Cisco Meraki Systems Manager (MDM+EMM) Pricing and Cost Advice →

  • "Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."
  • "There is a cost benefit of using Microsoft Intune because of the packaging with other Microsoft products."
  • "Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."
  • "The purchase of the product was handled by someone else."
  • "I have no comment on pricing of the solution."
  • "The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."
  • "For Microsoft 365 E5 clients, cost is not an issue as this product is one of the benefits."
  • "The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."
  • More Microsoft Intune Pricing and Cost Advice →

    Use our free recommendation engine to learn which Enterprise Mobility Management (EMM) solutions are best for your needs.
    772,277 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The price depends on the usage. If someone has a niche enterprise clientele, they will need more features and security in their network. Price will not be their primary concern.
    Top Answer:Sometimes, the integrations are a bit tough. It might require some technical information.
    Top Answer:Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a… more »
    Top Answer:Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it Pros: Protected productivity: Intune gives you the… more »
    Top Answer: Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer… more »
    Average Words per Review
    Average Words per Review
    Also Known As
    Meraki MDM
    Intune, MS Intune, Microsoft Endpoint Manager
    Learn More

    Every user is unique. Every device, a bit different. Systems Manager keeps the network in the loop about constantly changing devices, automatically tracking device posture and adjusting security policies to match.

    Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.

    In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.

    Microsoft Intune Device Management Key Features

    With Microsoft Intune Device Management you can:

    • Ensure devices and apps are compliant with your security requirements.
    • Rapidly deploy and authenticate apps on all company devices.
    • Remotely access devices to troubleshoot issues or to remove data from them.
    • Generate reports for all devices in the system.
    • Monitor the way users access and share information to protect company information.
    • Set rules and configure settings on personal and organization-owned devices to access data and networks.
    • Create user groups and device groups, allowing you to rapidly access many users and devices simultaneously.

    Mobile Application Management

    Mobile application management in Intune is designed to protect your organization’s data at the application level.

    With Microsoft Intune Application Management you can:

    • Configure apps to run with specific settings enabled.
    • Update existing apps that are already on the device.
    • See reports on which apps are used and monitor their usage.
    • Selectively wipe organization data from apps.
    • Add mobile apps to user groups and devices.

    As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.

    Reviews from Real Users

    Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.

    A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

    The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."

    Sample Customers
    Hafen Hamburg & Empire Riverside Hotel, Eastview Church, Tourism Holdings, Colegio Sagrada Familia Hijas de Jesús, Tommy Bahama's, Canadian School Mexico, Rosebank College
    Mitchells and Buzzers, Callaway
    Top Industries
    Comms Service Provider29%
    Computer Software Company18%
    Transportation Company12%
    Educational Organization47%
    Computer Software Company13%
    Construction Company4%
    Financial Services Firm18%
    Computer Software Company18%
    Comms Service Provider11%
    Manufacturing Company5%
    Educational Organization23%
    Computer Software Company12%
    Financial Services Firm7%
    Company Size
    Small Business53%
    Midsize Enterprise13%
    Large Enterprise33%
    Small Business16%
    Midsize Enterprise54%
    Large Enterprise31%
    Small Business39%
    Midsize Enterprise14%
    Large Enterprise47%
    Small Business20%
    Midsize Enterprise33%
    Large Enterprise47%
    Buyer's Guide
    Cisco Meraki Systems Manager (MDM+EMM) vs. Microsoft Intune
    March 2024
    Find out what your peers are saying about Cisco Meraki Systems Manager (MDM+EMM) vs. Microsoft Intune and other solutions. Updated: March 2024.
    772,277 professionals have used our research since 2012.

    Cisco Meraki Systems Manager (MDM+EMM) is ranked 6th in Enterprise Mobility Management (EMM) with 26 reviews while Microsoft Intune is ranked 1st in Enterprise Mobility Management (EMM) with 165 reviews. Cisco Meraki Systems Manager (MDM+EMM) is rated 8.4, while Microsoft Intune is rated 8.0. The top reviewer of Cisco Meraki Systems Manager (MDM+EMM) writes "Easy to use and excels in generating reports". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". Cisco Meraki Systems Manager (MDM+EMM) is most compared with VMware Workspace ONE, Jamf Pro, IBM MaaS360, ManageEngine Endpoint Central and SOTI MobiControl, whereas Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, Microsoft Entra ID and BigFix. See our Cisco Meraki Systems Manager (MDM+EMM) vs. Microsoft Intune report.

    See our list of best Enterprise Mobility Management (EMM) vendors.

    We monitor all Enterprise Mobility Management (EMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.