| Product | Market Share (%) |
|---|---|
| Cisco Unified Customer Voice Portal (Unified CVP) | 9.7% |
| Cisco Unified Contact Center Express | 16.5% |
| Nuance IVR | 13.2% |
| Other | 60.6% |
| Product | Market Share (%) |
|---|---|
| Concentrix | 19.5% |
| Tech Mahindra Service Desk | 19.3% |
| DXC Service Desk Services | 15.5% |
| Other | 45.7% |
Cisco Unified Customer Voice Portal (Unified CVP) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This award-winning product provides IP-based selfâservice and call routing. It combines open-standards support for speech with intelligent application development and industry-best call control to deliver personalized self-service to callers, either as a standalone Interactive-Voice-Response (IVR) system or transparently integrated with a contact center.
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