Concentrix is a leading global technology and services company specializing in customer experience solutions. Offering a diverse range of services, Concentrix supports businesses worldwide with customer service, including call center, email, and chat support, as well as technical support for troubleshooting issues. Additionally, Concentrix aids businesses in sales and lead generation while leveraging data analytics to provide valuable insights into customer behavior and enhance overall customer experience. With a focus on innovation and efficiency, Concentrix empowers businesses to thrive in today's competitive landscape.
Totango Customer Success Management enable a culture of the customer with the Enterprise to Customer business growth strategy, where the customer is the focus of everything what employees do. Totango Customer Success Management offers two products:
- Customer Engagement - a robust customer success management platform with three editions for companies of any size.
- Enterprise Impact - a conversational interface that is available to all employees, for a flat access fee and no special log-in required.
