Concentrix vs Teleperformance Contact Management Outsourcing comparison

The compared Concentrix and Teleperformance solutions aren't in the same category. Concentrix is ranked #2 in ISS , and holds a 24.9% mindshare in the category. Teleperformance is ranked #2 in CMCC , and holds a 21.1% mindshare.

Concentrix

549 Views
104 Comparison Views

Teleperformance Contact Man...

421 Views
257 Comparison Views

Concentrix

Teleperformance Contact Man...

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Concentrix

Average Rating

0.0

Number of Reviews

Ranking in other categories

Customer Success Management (7th), IT Support Services (2nd)

Teleperformance Contact Man...

Average Rating

0.0

Number of Reviews

Ranking in other categories

Customer Management Contact Center Outsourcing (2nd)

Mindshare comparison

Concentrix and Teleperformance Contact Management Outsourcing aren’t in the same category and serve different purposes. Concentrix is designed for IT Support Services and holds a mindshare of 24.9%, up 17.3% compared to last year.
Teleperformance Contact Management Outsourcing, on the other hand, focuses on Customer Management Contact Center Outsourcing, holds 21.1% mindshare, down 22.5% since last year.

IT Support Services Market Share Distribution
Product	Market Share (%)
Concentrix	24.9%
Tech Mahindra Service Desk	22.2%
DXC Service Desk Services	21.3%
Other	31.60000000000001%

IT Support Services

Customer Management Contact Center Outsourcing Market Share Distribution
Product	Market Share (%)
Teleperformance Contact Management Outsourcing	21.1%
Foundever	22.2%
TaskUs	11.2%
Other	45.5%

Customer Management Contact Center Outsourcing

Comparisons

Foundever vs Concentrix

Compared 31% of the time

Tech Mahindra Service Desk vs Concentrix

Compared 23% of the time

More Concentrix Competitors

Foundever vs Teleperformance Contact Management Outsourcing

Compared 30% of the time

TaskUs vs Teleperformance Contact Management Outsourcing

Compared 14% of the time

Alorica Contact Management Outsourcing vs Teleperformance Contact Management Outsourcing

Compared 6% of the time

Sutherland Contact Management Outsourcing vs Teleperformance Contact Management Outsourcing

Compared 5% of the time

More Teleperformance Contact Management Outsourcing Competitors

Also Known As

Convergys, ServiceSource

No data available

Overview

Concentrix is a leading global technology and services company specializing in customer experience solutions. Offering a diverse range of services, Concentrix supports businesses worldwide with customer service, including call center, email, and chat support, as well as technical support for troubleshooting issues. Additionally, Concentrix aids businesses in sales and lead generation while leveraging data analytics to provide valuable insights into customer behavior and enhance overall customer experience. With a focus on innovation and efficiency, Concentrix empowers businesses to thrive in today's competitive landscape.

Concentrix

Teleperformance Contact Management Outsourcing Multichannel Solutions consist of Customer Care, Technical Support and Sales. Services provided includes:

Delivers multilingual communications across a wide variety of channels, aided by automation.
Manages and coordinates corrective action processes.
Provides customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environments).
Offers rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution.

Teleperformance

Sample Customers

DIRECTV

Information Not Available

We monitor all IT Support Services reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.