Cisco Unified Customer Voice Portal (Unified CVP) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This award-winning product provides IP-based selfâservice and call routing. It combines open-standards support for speech with intelligent application development and industry-best call control to deliver personalized self-service to callers, either as a standalone Interactive-Voice-Response (IVR) system or transparently integrated with a contact center.
| Product | Market Share (%) |
|---|---|
| Cisco Unified Customer Voice Portal (Unified CVP) | 10.0% |
| Cisco Unified Contact Center Express | 16.1% |
| Nuance IVR | 15.9% |
| Other | 58.0% |
Cisco Unified Customer Voice Portal (Unified CVP) was previously known as CVP.
Sony Marketing (Japan) Inc.
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