Chronicler vs Salesforce Service Cloud comparison


Comparison Buyer's Guide

Executive Summary

Categories and Ranking

Ranking in IT Alerting and Incident Management
Average Rating
Number of Reviews
Ranking in other categories
No ranking in other categories
Salesforce Service Cloud
Ranking in IT Alerting and Incident Management
Average Rating
Number of Reviews
Ranking in other categories
CRM Customer Engagement Centers (2nd), Help Desk Software (7th), Knowledge Management Software (3rd)

Featured Reviews

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Joanna Hindle - PeerSpot reviewer
Dec 18, 2023
Streamlining customer service operations with its centralized platform and offering robust case management, contributing to improved efficiency and enhanced customer support
Our use case revolves around managing licensing and ensuring that our partner companies, specifically resellers, have the appropriate access. We utilize the platform to monitor and organize information about their prospects The centralized infrastructure offers significant advantage. The most…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

Information not available
"The solution is priced at 50 dollars a month per user."
"The price of the solution depends on how many users need access to it"
"We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."
"Salesforce is not a cheap product. It can be expensive."
"Salesforce Service Cloud is a highly expensive solution"
"Salesforce is very cost-effective."
"The tool is pretty expensive."
"I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."
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Top Industries

By visitors reading reviews
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Computer Software Company
Educational Organization
Financial Services Firm
Manufacturing Company

Company Size

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Large Enterprise
Midsize Enterprise
Small Business
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Questions from the Community

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What is your experience regarding pricing and costs for Salesforce Service Cloud?
Salesforce Service Cloud is a highly expensive solution. I would rate the pricing an eight out of ten. The price is justified by the reputation of the vendor.
What needs improvement with Salesforce Service Cloud?
There are some issues with backend connectivity in Salesforce Service Cloud. For example, connecting it with your phone is troublesome. I expect the backend issues with the solution to get resolved...
What is your primary use case for Salesforce Service Cloud?
Salesforce Service Cloud is used in our organization at the contact center and for presales working processes. The solution enhances customer support in our company by connecting to CRM solutions a...

Also Known As

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Service Cloud

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Sample Customers

1. Atlassian 2. Cisco 3. Google 4. IBM 5. Intel 6. Microsoft 7. Oracle 8. SAP 9. Salesforce 10. VMware 11. Accenture 12. Deloitte 13. EY 14. KPMG 15. PwC 16. Bain Company 17. McKinsey Company 18. Boston Consulting Group 19. Red Hat 20. SUSE 21. Canonical 22. Docker 23. Kubernetes 24. Terraform 25. Ansible 26. Chef 27. SaltStack 28. Jenkins 29. Travis CI 30. CircleCI
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management. Updated: July 2024.
792,483 professionals have used our research since 2012.