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Chronicler vs Salesforce Service Cloud comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Chronicler
Ranking in IT Alerting and Incident Management
39th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Salesforce Service Cloud
Ranking in IT Alerting and Incident Management
6th
Average Rating
8.4
Number of Reviews
51
Ranking in other categories
CRM Customer Engagement Centers (2nd), Help Desk Software (5th), Knowledge Management Software (3rd)
 

Featured Reviews

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ChanchalSaxena - PeerSpot reviewer
Jan 3, 2024
High scalability with good plugins and excellent customer visibility
The Primary objectives of our solution are to improve the customer experience, improve process efficiency, and eliminate the wasted costs involved in business operations. For example, we're focusing more on the improvement of DIY (Do it Yourself). The call load reduces the need for visits by…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"Salesforce Service Cloud is a highly expensive solution"
"Salesforce is very cost-effective."
"The solution is priced at 50 dollars a month per user."
"Salesforce is not a cheap product. It can be expensive."
"We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."
"Salesforce Service Cloud is expensive. I worked with ExactTarget over five years ago, and it was quite pricey then. Not everyone could afford it. Salesforce has different tiers for different kinds of users. It's expensive considering their features and services, but they offer best-in-class solutions."
"The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."
"The price is too expensive."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Educational Organization
16%
Computer Software Company
15%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What is your primary use case for Salesforce Service Cloud?
I use Salesforce as a CRM to pull data, update business opportunities, and support the sales team. I query the data through Snowflake or HANA using Tableau for analysis and market expectations.
 

Also Known As

No data available
Service Cloud
 

Learn More

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Overview

 

Sample Customers

1. Atlassian 2. Cisco 3. Google 4. IBM 5. Intel 6. Microsoft 7. Oracle 8. SAP 9. Salesforce 10. VMware 11. Accenture 12. Deloitte 13. EY 14. KPMG 15. PwC 16. Bain Company 17. McKinsey Company 18. Boston Consulting Group 19. Red Hat 20. SUSE 21. Canonical 22. Docker 23. Kubernetes 24. Terraform 25. Ansible 26. Chef 27. SaltStack 28. Jenkins 29. Travis CI 30. CircleCI
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management. Updated: October 2024.
813,418 professionals have used our research since 2012.