We performed a comparison between Cherwell Service Management and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The dashboard is very useful to get a quick overview of current tasks."
"Clear processes with transparent responsibilities led to more efficiencies within the teams."
"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."
"All our activities are carried out in the one place."
"The most valuable features are problem management and change management."
"The dashboard and the reporting functionality are the solution's most valuable features."
"The product provides excellent daily reports."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"The flexibility is the product's most valuable feature."
"The most valuable feature is the metering capability."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"I like the integration with other applications or vendors."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."
"Application service mapping, GRC, SecOps, and things like that need improvement."
"The stability, specifically in the on-premises deployment model, could be improved."
"Access is only available if we're on VPN."
"Better integration with other VMware toolsets would be beneficial."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"The pricing model is complicated and would be more predictable if it were simplified."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"The solution's private cloud is much too expensive."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
Cherwell Service Management is ranked 13th in IT Service Management (ITSM) with 6 reviews while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. Cherwell Service Management is rated 7.2, while vRealize Business for Cloud is rated 8.4. The top reviewer of Cherwell Service Management writes "Having everything in one location has significantly improved our efficiency and reporting". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". Cherwell Service Management is most compared with ServiceNow and Ivanti Neurons for ITSM, whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth.
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