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Cherwell Service Management vs vRealize Business for Cloud [EOL] comparison

The compared Ivanti and Broadcom solutions aren't in the same category. Ivanti is ranked #27 in ISM , and holds a 1.6% mindshare in the category. Additionally, 80% of Ivanti users are willing to recommend the solution, compared to 100% of Broadcom users who would recommend it.
Cherwell Service Management
Read 6 Cherwell Service Management reviews
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  • 752 Comparison Views
80% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Cherwell Service Management and vRealize Business for Cloud [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM).

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Buyer's Guide
IT Service Management (ITSM)
January 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cherwell Service Management
Average Rating
7.2
Reviews Sentiment
7.1
Number of Reviews
6
Ranking in other categories
Help Desk Software (27th), IT Service Management (ITSM) (27th)
vRealize Business for Cloud...
Average Rating
8.4
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Thobile Moeketsi - PeerSpot reviewer
Thobile Moeketsi
Senior Manager at Sasria SOC Ltd.
Having everything in one location has significantly improved our efficiency and reporting
We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.
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TM
ThomasMeyer
Solutions Architect and project manager at MIB leipzig
Complete solution for automation, orchestration, and end-to-end lifecycle management
The most valuable feature is automation. With the automation, you can easily and quickly implement it by deploying gnashing on virtual environments. It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems. So automation helps us to do our work quickly and easily. VMware vRealize has standardized systems for doing work after the deployment. First, you have to set up the language on the system itself. Then there are vRealize's orchestration features. You can implement code in your deployment script to do this configuration automatically. So the orchestrator is a beneficial component. With this, you can implement automatic language selection and automated integration. In other systems, you can implement a multi-blueprint or multi-system environment to deploy the entire database environment and applications on this database with one click. The lifecycle manager is also essential. In version 7.5, you must provide a dir example username and password to access the Citrix server and controller. What's more, you have to include this in your script or your code. But in version 8, you can provide the username and password or store them in the lifecycle manager. So then you can pick it up from there. And that's the only location where you have to change the password. You don't have to change it in every script. That's a massive improvement in version 8.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are problem management and change management."
"Clear processes with transparent responsibilities led to more efficiencies within the teams."
"The dashboard is very useful to get a quick overview of current tasks."
"All our activities are carried out in the one place."
"The dashboard and the reporting functionality are the solution's most valuable features."
"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"The flexibility is the product's most valuable feature."
"The most valuable feature is the metering capability."
"This solution has made us aware that we are over-provisioning our virtual machines."
"The product provides excellent daily reports."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
More vRealize Business for Cloud [EOL] pros
 

Cons

"The stability, specifically in the on-premises deployment model, could be improved."
"Application service mapping, GRC, SecOps, and things like that need improvement."
"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."
"Access is only available if we're on VPN."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"The solution's private cloud is much too expensive."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"The pricing model is complicated and would be more predictable if it were simplified."
"I would like it if they could provide their customers with more qualified support."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
More vRealize Business for Cloud [EOL] cons
 

Pricing and Cost Advice

"For an ITIL user, the cost is probably about 50 bucks a month."
"The product is a cost-effective solution."
"The pricing model is complicated."
"It's expensive, which is one of the problems with this solution."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Energy/Utilities Company
11%
Manufacturing Company
11%
Retailer
10%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise3
 

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More Cherwell Service Management Competitors
No data available
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
January 2026
Cherwell Service Management reportDownload Cherwell Service Management product report
Buyer's Guide
vRealize Business for Cloud [EOL]
January 2026
vRealize Business for Cloud [EOL] reportDownload vRealize Business for Cloud [EOL] product report
 

Also Known As

No data available
VMware IT Business Management Suite, VMware ITBM, IT Business Management Suite, Digital Fuel
 

Overview

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.
Ivanti

VMware IT Business Management Suite offers in three editions: Standard, Advanced, and Enterprise. VMware IT Business Management Suite provides transparency and control over the cost and quality of IT services. By providing a business context to the services IT offers, IT Business Management helps IT organizations shift from a technology orientation to a service broker orientation, delivering a portfolio of IT services that align with the needs of line of business stakeholders. With benchmarks providing objective evidence, IT Business Management also provides the fact-based approach needed to minimize the cost of IT while maximizing the value IT delivers to its customers. Greater transparency and alignment, and the continuous improvement of IT services they enable, support IT as it seeks to develop competitive advantage through major IT transformation initiatives such as cloud, mobility and data center modernization.

Broadcom
 

Sample Customers

Ausenco, Highlights for Children, B/E Aerospace
Rent-A-Center, SAIC - (Science Applications International Corporation), Tribune Media, iGATE, EMC, Deutsche Telekom, GEFCO, Banca Ifis
Buyer's Guide
IT Service Management (ITSM)
January 2026
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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.