

Chatter and Slack Business Enterprise are both collaboration tools competing in the business communication domain. Slack Business Enterprise appears to have the upper hand due to its extensive features and adaptability, despite its higher cost.
Features: Chatter integrates seamlessly with Salesforce, facilitating project management and workflow integration. It supports collaboration within Salesforce environments well. Slack Business Enterprise provides extensive app integrations, customizable notifications, and robust security, which contribute to its robust feature set.
Room for Improvement: Chatter could enhance its app integrations and offer more options for customization. Its user interface might benefit from modernization. Slack Business Enterprise could improve its search functionality to meet higher expectations and reduce its reliance on integrations to streamline processes further.
Ease of Deployment and Customer Service: Chatter is straightforward to deploy within Salesforce ecosystems and offers responsive customer service aligned with Salesforce needs. Slack Business Enterprise supports diverse IT environments with flexible deployment options and provides comprehensive customer service, enhancing its appeal to a broad range of businesses.
Pricing and ROI: Chatter offers an attractive setup cost, delivering a considerable ROI for businesses focused on Salesforce. Slack Business Enterprise, though more costly initially, offers significant ROI through its advanced functionalities and productivity benefits, positioning it as a valuable investment.
| Product | Market Share (%) |
|---|---|
| Slack Business - Enterprise | 11.5% |
| Chatter | 3.5% |
| Other | 85.0% |

| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 56 |
| Midsize Enterprise | 13 |
| Large Enterprise | 23 |
Chatter is a part of the sales cloud service that SalesForce1 provides for businesses looking to optimize their efficiency by transferring most or all of their data onto a cloud server. Chatter is the social media platform aspect of this service. It has many functions, including the capability to post comments as status updates for others to view, a news feed to receive these updates immediately, user profiles, and groups.
Chatter is used widely to cut out the kind of inefficiencies that come from having a sprawling network of team members and locations for data that frequently never come together despite the fact that they are a9ll needed for the same project. With this service, team members are able to share,collaborate, and discuss ideas about their project, tweak each others progress, and create a more productive work force overall.
Slack Business - Enterprise facilitates team communication and collaboration with integration capabilities and a user-friendly interface, supporting mobile and web platforms. It enhances productivity through efficient organization, instant communication, and extensive customization options.
Designed for seamless integration with apps and services, Slack Business - Enterprise provides efficient organization through channels and threads, instant communication, file sharing, and video calls. Productivity is boosted via notifications, reminders, bots, and automation. Customization enhances the user experience, promoting collaboration. However, improvement areas include video chat, meeting functions, and third-party tool integration. Users prioritize enhanced UI, security, and document collaboration, alongside better scalability, stability, and attachment browsing capabilities.
What are the key features of Slack Business - Enterprise?Slack Business - Enterprise is widely used across various industries, serving as a communication hub within organizations. Its features support internal and external communication, project management, and workflow optimization. Industries benefit from its integration with Google Drive and Zoom, enabling efficient collaboration and streamlined operations.
We monitor all Enterprise Social Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.