

Chatter and Slack Business - Enterprise are two leading collaboration platforms in organizational communication. Slack Business - Enterprise holds the upper hand due to its extensive app integrations and advanced security features.
Features: Chatter offers integration with Salesforce, facilitating streamlined workflows, and includes features like Chatter Groups and Publisher Actions. Slack Business - Enterprise supports seamless team communication with group and direct messaging, robust integrations, and features like Slackbot reminders and channel creation.
Room for Improvement: Chatter could enhance its user interface and expand integrations beyond Salesforce, alongside improving mobile functionality. Slack Business - Enterprise can improve by enhancing its search functionality, enabling deeper file organization, and offering more competitive pricing for smaller teams.
Ease of Deployment and Customer Service: Chatter's deployment is straightforward for Salesforce users, with customer service integrated with Salesforce support. Slack Business - Enterprise excels with its user-friendly deployment adaptable to diverse environments, coupled with responsive customer service providing robust support.
Pricing and ROI: Chatter is cost-effective for Salesforce users, promising quick ROI due to integration. Slack Business - Enterprise involves higher costs initially but offers extensive features that provide better long-term ROI, particularly for large organizations needing advanced tools.
| Product | Market Share (%) |
|---|---|
| Slack Business - Enterprise | 11.2% |
| Chatter | 3.5% |
| Other | 85.3% |

| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 57 |
| Midsize Enterprise | 13 |
| Large Enterprise | 23 |
Chatter is a part of the sales cloud service that SalesForce1 provides for businesses looking to optimize their efficiency by transferring most or all of their data onto a cloud server. Chatter is the social media platform aspect of this service. It has many functions, including the capability to post comments as status updates for others to view, a news feed to receive these updates immediately, user profiles, and groups.
Chatter is used widely to cut out the kind of inefficiencies that come from having a sprawling network of team members and locations for data that frequently never come together despite the fact that they are a9ll needed for the same project. With this service, team members are able to share,collaborate, and discuss ideas about their project, tweak each others progress, and create a more productive work force overall.
Slack Business - Enterprise facilitates team communication and collaboration with integration capabilities and a user-friendly interface, supporting mobile and web platforms. It enhances productivity through efficient organization, instant communication, and extensive customization options.
Designed for seamless integration with apps and services, Slack Business - Enterprise provides efficient organization through channels and threads, instant communication, file sharing, and video calls. Productivity is boosted via notifications, reminders, bots, and automation. Customization enhances the user experience, promoting collaboration. However, improvement areas include video chat, meeting functions, and third-party tool integration. Users prioritize enhanced UI, security, and document collaboration, alongside better scalability, stability, and attachment browsing capabilities.
What are the key features of Slack Business - Enterprise?Slack Business - Enterprise is widely used across various industries, serving as a communication hub within organizations. Its features support internal and external communication, project management, and workflow optimization. Industries benefit from its integration with Google Drive and Zoom, enabling efficient collaboration and streamlined operations.
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