Centreon vs OpenText AI Operations Management comparison

Centreon and OpenText are both solutions in the Cloud Monitoring Software category. Centreon is ranked #18 with an average rating of 7.3, while OpenText is ranked #19 with an average rating of 8.0. Centreon holds a 2.7% mindshare in CMS, compared to OpenText’s 1.0% mindshare. Additionally, 93% of Centreon users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.

Centreon

Read 31 Centreon reviews

7,170 Views
4,302 Comparison Views

93% willing to recommend

OpenText AI Operations Mana...

Read 49 OpenText AI Operations Management reviews

3,881 Views
1,785 Comparison Views

92% willing to recommend

Centreon

OpenText AI Operations Mana...

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Executive SummaryUpdated on Mar 29, 2026

OpenText AI Operations Management and Centreon both compete in the infrastructure monitoring space, each catering to different business needs. OpenText appears to have the upper hand for large enterprises due to its comprehensive automation and centralized monitoring capabilities, while Centreon offers more flexibility and ease of integration, appealing to smaller or medium-sized enterprises with budget considerations.

Features: OpenText provides comprehensive event correlation, flexible configurations, and automation capabilities. It integrates seamlessly with HPE products and offers robust reporting options through a single dashboard. Its centralized monitoring suits larger organizations requiring complex IT environments. Centreon offers flexibility with customizable monitoring, strong support for third-party modules, and straightforward configuration. It is user-friendly, focusing on monitoring servers and networks and appreciated for its cost-effectiveness.

Room for Improvement: OpenText could improve stability, ease of use, and streamline deployment processes while reducing reliance on outdated interfaces like Flash. Moreover, component harmony could enhance integration. Centreon could expand its cloud monitoring capabilities and improve its mobile app features. Enhancements in setting downtime for multiple devices and strengthening reporting and documentation would also be beneficial.

Ease of Deployment and Customer Service: OpenText is primarily on-premises with some hybrid cloud capabilities, requiring extensive configuration and support. Customer service feedback is mixed, noting room for improvement in response times. Centreon offers more deployment flexibility, including public cloud options, and generally positive customer service, though technical support and documentation could improve.

Pricing and ROI: OpenText is expensive, often resulting in paying for unused features due to a complex licensing model. Its automation capabilities provide a significant ROI by optimizing workflows. Centreon offers flexible pricing, with free open-source options and additional investment required for premium features. Its pricing is mid-range, providing good value for small to medium enterprises or less complex monitoring needs.

To learn more, read our detailed Centreon vs. OpenText AI Operations Management Report (Updated: April 2026).

Buyer's Guide

Centreon vs. OpenText AI Operations Management

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.1

Centreon enhances ROI through efficient monitoring, quick issue resolution, cost savings, and minimal impact during outages.

Sentiment score

5.6

Organizations experience differing returns on OpenText AI Operations, with up to 90% gains from module integration and orchestration.

Centreon provides timesaving and costsaving benefits as it lets us manage multiple devices on a single platform.

Tinkesh Chaudhary

Network Engineer at a manufacturing company with 10,001+ employees

It significantly saves time by automating monitoring tasks and reduces costs as it requires fewer resources.

Aadinath Tikone

System Administrator at a manufacturing company with 10,001+ employees

For more quotes and insights, download the Centreon report

No quotes available

For more quotes and insights, download the OpenText AI Operations Management report

Customer Service

Sentiment score

7.1

Centreon's customer service is responsive and knowledgeable, though availability limitations and support level improvements are needed.

Sentiment score

5.1

OpenText AI Operations Management's customer service is responsive, but technical support quality varies due to offshoring and time zone issues.

If issues arise, like services appearing as down in Centreon, technical support helps check the polar-server communication.

Aadinath Tikone

System Administrator at a manufacturing company with 10,001+ employees

We do not have direct access to Centreon's technical support.

Tinkesh Chaudhary

Network Engineer at a manufacturing company with 10,001+ employees

Technical support from Centreon responds within 24 hours and resolves issues quickly.

Sulesh PK

Monitoring and Operations Pilot at Egis S.A.

For more quotes and insights, download the Centreon report

OpenText goes out to bring the right people to answer any inquiries I have.

reviewer2257230

Data Platforms Manager at a media company with 5,001-10,000 employees

My team works with the customer success team for technical support and customer service for OpenText AI Operations Management.

reviewer2060121

Product Line Manager at a tech consulting company with 11-50 employees

For more quotes and insights, download the OpenText AI Operations Management report

Scalability Issues

Sentiment score

7.0

Centreon is valued for flexibility and scalability, though improvements in data management and alert scaling are recommended.

Sentiment score

7.4

OpenText AI Operations excels in managing large-scale deployments, supporting diverse infrastructures with some performance tuning required.

Occasionally, for several hours, we do not receive any alerts, causing a business impact.

Tinkesh Chaudhary

Network Engineer at a manufacturing company with 10,001+ employees

We use other tools for adding and deploying configured devices, but direct access from Centreon would be beneficial.

Sulesh PK

Monitoring and Operations Pilot at Egis S.A.

For more quotes and insights, download the Centreon report

The stability and scalability depend on architectural considerations and the company's specific situation.

reviewer2060121

Product Line Manager at a tech consulting company with 11-50 employees

For more quotes and insights, download the OpenText AI Operations Management report

Stability Issues

Sentiment score

7.5

Centreon is stable and reliable, though stability may vary; support resolves issues swiftly, especially with the latest versions.

Sentiment score

6.9

OpenText AI Operations Management is generally stable and reliable, with minor issues during upgrades and environmental changes.

Centreon is a much more straightforward and stable tool compared to Icinga.

Aadinath Tikone

System Administrator at a manufacturing company with 10,001+ employees

Sometimes we do not receive alerts, causing business impact, and users ask why no alerts were received.

Tinkesh Chaudhary

Network Engineer at a manufacturing company with 10,001+ employees

For more quotes and insights, download the Centreon report

We are following approximately 10,000 metrics and logs, and the platform performs pretty well.

reviewer2060121

Product Line Manager at a tech consulting company with 11-50 employees

For more quotes and insights, download the OpenText AI Operations Management report

Room For Improvement

Centreon users seek improved customization, monitoring, UI, documentation, integration, mobile features, auto-remediation, multilingual support, and notifications.

OpenText AI Operations Management needs scalability, UI improvements, simplified licensing, better integration, enhanced support, and cost-effective solutions.

Enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks.

Sulesh PK

Monitoring and Operations Pilot at Egis S.A.

Reliability is sometimes an issue. Centreon has a developer mode and production mode, but sometimes alerts don't come through in production mode.

Tinkesh Chaudhary

Network Engineer at a manufacturing company with 10,001+ employees

While Centreon excels at server-level monitoring, it lacks the ability to track web app availability and latency, unlike Dynatrace, which is efficient in this area.

Aadinath Tikone

System Administrator at a manufacturing company with 10,001+ employees

For more quotes and insights, download the Centreon report

You need to see the big picture and understand what the customer's pain points are to find the right tuning.

reviewer2060121

Product Line Manager at a tech consulting company with 11-50 employees

Splunk is more business-friendly due to its prettier interface.

reviewer2257230

Data Platforms Manager at a media company with 5,001-10,000 employees

For more quotes and insights, download the OpenText AI Operations Management report

Setup Cost

Centreon provides an open-source solution for SMEs but has a complex pricing model for enterprises needing premium features.

OpenText AI Operations Management is costly initially but offers flexible pricing, automation benefits, and moderate affordability despite complexity.

Centreon's pricing is not very expensive.

Sulesh PK

Monitoring and Operations Pilot at Egis S.A.

For more quotes and insights, download the Centreon report

From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.

reviewer2257230

Data Platforms Manager at a media company with 5,001-10,000 employees

For more quotes and insights, download the OpenText AI Operations Management report

Valuable Features

Centreon offers unlimited monitoring, enhanced visualization, and customizable features for efficient oversight with extensive device compatibility and anomaly detection.

OpenText AI Operations Management enhances IT efficiency with integration, event correlation, automation, anomaly detection, scalability, and customizable dashboards.

Monitoring is a fundamental pillar of technical support, and Centreon streamlines this process, reducing the need for extensive manual checks.

Aadinath Tikone

System Administrator at a manufacturing company with 10,001+ employees

Centreon's real-time monitoring, despite having some manual aspects, supports us in managing our operations effectively.

Sulesh PK

Monitoring and Operations Pilot at Egis S.A.

Centreon allows us to monitor all of our devices on one platform.

Tinkesh Chaudhary

Network Engineer at a manufacturing company with 10,001+ employees

For more quotes and insights, download the Centreon report

This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.

reviewer2257230

Data Platforms Manager at a media company with 5,001-10,000 employees

We have a platform where we are collecting metrics, logs, and traces for OpenText AI Operations Management, and if there is an anomaly, we directly open a ticket in our ITSM system.

reviewer2060121

Product Line Manager at a tech consulting company with 11-50 employees

For more quotes and insights, download the OpenText AI Operations Management report

Categories and Ranking

Centreon

Ranking in Cloud Monitoring Software

18th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (24th), IT Infrastructure Monitoring (29th)

OpenText AI Operations Mana...

Ranking in Cloud Monitoring Software

19th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Event Monitoring (5th), IT Operations Analytics (5th)

Mindshare comparison

As of May 2026, in the Cloud Monitoring Software category, the mindshare of Centreon is 2.7%, down from 3.5% compared to the previous year. The mindshare of OpenText AI Operations Management is 1.0%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Monitoring Software Mindshare Distribution
Product	Mindshare (%)
Centreon	2.7%
OpenText AI Operations Management	1.0%
Other	96.3%

Cloud Monitoring Software

Featured Reviews

Sulesh PK

Monitoring and Operations Pilot at Egis S.A.

Experience enhanced monitoring with real-time alerts and efficient support

I would like to see automation in the poller features, as currently, the poller is not automated. If we could automate the addition or removal of hosts in the poller, it would improve efficiency. Sometimes, Centreon does not show the status of services as updated, which should be addressed. Additionally, enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks, as Centreon does not currently display issues with HTTP links, requiring manual investigation.

Read full review

reviewer2060121

Product Line Manager at a tech consulting company with 11-50 employees

Unified monitoring has improved event handling but needs stronger AI automation and modern dashboards

OpenText AI Operations Management could benefit from a fully integrated AI system, which we call AIOps. A fully integrated AI operations system would be valuable in the future. Additionally, the UI experience could be more comfortable. We are not using predictive features in OpenText AI Operations Management such as anomaly detection. In the future, we may be able to operate with our customer, but we need to decide this collectively. You need to see the big picture and understand what the customer's pain points are to find the right tuning. Normally, predictive features can be more useful, but this is an end-to-end solution that needs to be customized. You need to understand the exact customer needs. The predictive analytics feature is very close to being integrated, but it is not fully integrated at this time.

Read full review

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Comms Service Provider

Financial Services Firm

Government

Financial Services Firm

20%

Manufacturing Company

Construction Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	5
Large Enterprise	14

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	7
Large Enterprise	35

Questions from the Community

What is your experience regarding pricing and costs for Centreon?

Centreon's pricing is not very expensive. Initially, I rated it seven, but corrected to five out of ten.

See all answers

What needs improvement with Centreon?

I have certain concerns with Centreon, such as being unable to set downtime for multiple devices at once due to the limitation of adding only 50 devices in a single go. Increasing this limit would ...

See all answers

What is your primary use case for Centreon?

We are using Centreon for monitoring devices, both LAN and WAN devices. There are subsidiaries for my company, so if any devices go down or there are any service alerts, we receive alerts through C...

See all answers

What is your experience regarding pricing and costs for Micro Focus Operations Bridge?

From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...

See all answers

What needs improvement with Micro Focus Operations Bridge?

See all answers

What is your primary use case for Micro Focus Operations Bridge?

I am not looking for a monitoring solution, but I am a product manager comparing some products based on research I conducted on the PeerSpot website regarding monitoring products such as Splunk, Ap...

See all answers

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Compared 5% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

Centreon

May 2026

Download Centreon product report

Buyer's Guide

OpenText AI Operations Management

April 2026

OpenText AI Operations Management report

Download OpenText AI Operations Management product report

Also Known As

No data available

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics

Overview

Centreon offers a robust IT infrastructure monitoring platform, featuring user-friendly dashboards and real-time monitoring. It excels in scalability and integration, making it suitable for monitoring diverse network environments.

Centreon stands out with its unified monitoring capabilities, providing businesses with user-friendly dashboards and extensive plugins for customization. Its scalability ensures companies can expand monitoring tasks without incurring additional costs. Integration capabilities allow seamless interaction with ticketing systems and automation tools. Centreon offers customizable reporting and effectively manages downtimes, providing real-time feedback and proactive maintenance through Business Activity and Anomaly Detection features. Despite its strengths, users find areas for improvement including downtime scheduling, API functionalities, UI enhancements, end-to-end monitoring, and documentation. Businesses are increasingly demanding better automation, network discovery, cloud monitoring, and notification options.

What are Centreon's standout features?

Unified Monitoring: Delivers a comprehensive monitoring platform for IT infrastructure.
User-Friendly Dashboards: Offers intuitive and customizable dashboards for efficient monitoring.
Extensive Plugins: Enables flexibility and customization through numerous plugins.
Scalability: Allows expansion of monitoring duties without additional costs.
Integration Capabilities: Seamlessly integrates with ticketing systems and other tools.

What benefits should users look for in reviews?

Cost Efficiency: Minimized resolution time through proactive maintenance features.
Ease of Use: Simplifies monitoring with its user-friendly interface.
Proactive Issue Resolution: Real-time monitoring and alerts help prevent service outages.
Customizable Reporting: Adapts reports to meet specific organizational requirements.
Diverse Network Management: Capable of handling diverse IT environments efficiently.

Centreon is implemented across industries to monitor IT infrastructures, including networks, servers, and applications. Companies leverage it to track server performance, manage network devices, and receive timely alerts on device status. Its ability to integrate with ticketing systems and automation tools streamlines operations, enhancing global IT infrastructure monitoring and customer service management with real-time feedback and issue resolution.

Centreon

OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.

OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.

What are the key features of OpenText AI Operations Management?

Event Correlation: Integrates and correlates event data for improved incident response.
Centralized Alerts: Raises alerts efficiently to streamline IT operations.
Comprehensive Dashboard: Consolidates information for better visibility.
Hybrid Cloud Support: Manages AWS, GCP, and on-premises environments.
Automation: Enhances operations with server automation and performance management.

What benefits do users find with OpenText AI Operations Management?

Operational Efficiency: Streamlines IT processes for quicker issue resolution.
Transparency: Offers robust reporting and data centralization for clarity.
Resource Management: Improves management of IT resources and service perspectives.
Scalability: Accommodates growth with flexible architecture.
Noise Reduction: Decreases event noise to enhance response efficiency.

OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.

OpenText

Sample Customers

Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.

GE Money Bank, Bank AlJazira, Tech Mahindra

Buyer's Guide

Centreon vs. OpenText AI Operations Management

April 2026

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