Centreon and LogicMonitor are two prominent competitors in the network monitoring field. LogicMonitor seems to have the upper hand due to its enhanced dashboards and integration capabilities, which are particularly appreciated in complex environments.
Features: Centreon is valued for its scalability, allowing users to add unlimited devices without additional costs, along with custom plugin creation. Centreon's event logs and reporting are important for real-time analysis and capacity planning. LogicMonitor’s strong suit is its interactive dashboards, fast data visualization, and extensive customization of data sources. Its granular alert tuning and broad integration features support proactive monitoring across diverse systems.
Room for Improvement: Centreon users suggest better API capabilities for automation and enhanced data visualization granularity. Improved end-to-end monitoring and more responsive support are also desired. LogicMonitor could improve its mapping capabilities and dashboard customization. Enhancements in application performance monitoring and automated remediation are needed, with more competitive pricing for large-scale deployments.
Ease of Deployment and Customer Service: Centreon is mainly deployed on-premises with user feedback calling for better 24/7 support to address critical issues. While satisfactory, improvement in response times is needed for complex problems. LogicMonitor offers flexible deployment across public cloud, hybrid, and on-premises environments. Customers praise its straightforward setup and highly rated support, though opportunities exist for improved integration and customization.
Pricing and ROI: Centreon is cost-effective, especially for smaller companies and startups, with its open-source version offering notable savings. However, its enterprise version may become expensive with extra modules. LogicMonitor, positioned as a premium solution, offers features that can justify its higher cost in environments needing advanced capabilities. While considered flexible, LogicMonitor's pricing can become costly for large deployments. Both platforms provide significant ROI by boosting monitoring efficiency and lowering response times, with Centreon being more scalable for initial low-cost implementation and LogicMonitor offering a comprehensive solution for larger enterprises.
Centreon provides timesaving and costsaving benefits as it lets us manage multiple devices on a single platform.
It significantly saves time by automating monitoring tasks and reduces costs as it requires fewer resources.
The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.
We do not have direct access to Centreon's technical support.
If issues arise, like services appearing as down in Centreon, technical support helps check the polar-server communication.
Technical support from Centreon responds within 24 hours and resolves issues quickly.
Customer support is on point and very well trained.
Occasionally, for several hours, we do not receive any alerts, causing a business impact.
We use other tools for adding and deploying configured devices, but direct access from Centreon would be beneficial.
Centreon is a much more straightforward and stable tool compared to Icinga.
Sometimes we do not receive alerts, causing business impact, and users ask why no alerts were received.
Enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks.
Reliability is sometimes an issue. Centreon has a developer mode and production mode, but sometimes alerts don't come through in production mode.
While Centreon excels at server-level monitoring, it lacks the ability to track web app availability and latency, unlike Dynatrace, which is efficient in this area.
I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface.
Centreon's pricing is not very expensive.
Monitoring is a fundamental pillar of technical support, and Centreon streamlines this process, reducing the need for extensive manual checks.
Centreon's real-time monitoring, despite having some manual aspects, supports us in managing our operations effectively.
Centreon allows us to monitor all of our devices on one platform.
The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.
| Product | Market Share (%) |
|---|---|
| Centreon | 2.6% |
| LogicMonitor | 2.1% |
| Other | 95.3% |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 5 |
| Large Enterprise | 14 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 8 |
Centreon is an all-in-one IT monitoring solution that is a network, system, applicative supervision, and monitoring tool. It is free and open source, and one of the most flexible and powerful monitoring softwares on the market.
Centreon Features
Centreon has many valuable key features. Some of the most useful ones include:
Centreon Benefits
There are several benefits to implementing Centreon. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by Centreon users.
PeerSpot user Thor M., CEO at a tech services company, says, "The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks. It provides a nice benefit when it comes to helping align IT operations with business objectives. The top-down views, dashboards, and business context reporting are things that are nice to have because you want to be able to show the customer that everything is working, that problems have been addressed, and that you're providing value.”
Thomas C., Managing Director, Canada at Eva, comments, “The most valuable feature of the solution is the flexibility, the ability to integrate all kinds of equipment. As long as something has an IP you can monitor it. What we try to achieve all the time is not only saying a company's system is available, but to give additional data on the performance of the equipment. So the flexibility is what matters the most to us, where we can script everything. Centreon has a lot of Plugin Packs, meaning they support, by design, a lot of devices. And on top of that, we have the ability to add our own scripts and do whatever we want and display the data as we want in the central dashboards.”
Marcilio L., President at ITS Solucoes, expresses, "The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."
Florent Q., Network Engineer at a computer software company, mentions, "The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query."
LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.
LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.
What are LogicMonitor's key features?LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.
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