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Centreon vs LogicMonitor comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.1
Centreon enhances ROI through efficient monitoring, quick issue resolution, cost savings, and minimal impact during outages.
Sentiment score
7.3
LogicMonitor enhances efficiency and cost savings, reduces downtime, and improves monitoring, leading to proactive problem-solving and ROI.
Centreon provides timesaving and costsaving benefits as it lets us manage multiple devices on a single platform.
Network Engineer at a manufacturing company with 10,001+ employees
It significantly saves time by automating monitoring tasks and reduces costs as it requires fewer resources.
System Administrator at a manufacturing company with 10,001+ employees
The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.
IT Infrastructure Engineer at Ethical Trade SErvices Africa
I can definitely notice a difference in our posture, uptime, and ability to solve problems and resolve outages much quicker since we have had LogicMonitor in place.
Sr. Systems Engineer at a financial services firm with 201-500 employees
 

Customer Service

Sentiment score
7.1
Centreon's customer service is responsive and knowledgeable, though availability limitations and support level improvements are needed.
Sentiment score
7.6
LogicMonitor's support is praised for promptness and helpfulness but needs improvement in speed and regional consistency.
We do not have direct access to Centreon's technical support.
Network Engineer at a manufacturing company with 10,001+ employees
If issues arise, like services appearing as down in Centreon, technical support helps check the polar-server communication.
System Administrator at a manufacturing company with 10,001+ employees
Technical support from Centreon responds within 24 hours and resolves issues quickly.
Monitoring and Operations Pilot at Egis S.A.
Customer support is on point and very well trained.
IT Infrastructure Engineer at Ethical Trade SErvices Africa
We need to be able to reach them in real-time, and without those kinds of options available, we have to set up ad hoc calls, which could be improved.
Observability Engineer at Universal Music Group
The product mostly just works without issues.
Sr. Systems Engineer at a financial services firm with 201-500 employees
 

Scalability Issues

Sentiment score
7.0
Centreon is valued for flexibility and scalability, though improvements in data management and alert scaling are recommended.
Sentiment score
7.9
LogicMonitor efficiently scales for large enterprises, supporting diverse environments with seamless expansion and automation, despite minor load balancing issues.
Occasionally, for several hours, we do not receive any alerts, causing a business impact.
Network Engineer at a manufacturing company with 10,001+ employees
We use other tools for adding and deploying configured devices, but direct access from Centreon would be beneficial.
Monitoring and Operations Pilot at Egis S.A.
They are not licensed, so you could deploy one collector or 1,000 collectors for the same cost.
Sr. Systems Engineer at a financial services firm with 201-500 employees
LogicMonitor's scalability absolutely meets our organization's growth needs.
Observability Engineer at Universal Music Group
LogicMonitor scales well
Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees
 

Stability Issues

Sentiment score
7.5
Centreon is stable and reliable, though stability may vary; support resolves issues swiftly, especially with the latest versions.
Sentiment score
8.2
Users praise LogicMonitor for its stability, reliability, minimal downtime, effective alerts, and seamless updates, ensuring high satisfaction.
Sometimes we do not receive alerts, causing business impact, and users ask why no alerts were received.
Network Engineer at a manufacturing company with 10,001+ employees
Centreon is a much more straightforward and stable tool compared to Icinga.
System Administrator at a manufacturing company with 10,001+ employees
It is very stable. I have never seen LogicMonitor itself go down.
Sr. Systems Engineer at a financial services firm with 201-500 employees
Since we implemented LogicMonitor and got it working in production, there has been no downtime, no reliability issues, and nothing major regarding flare-ups from LogicMonitor's perspective.
Observability Engineer at Universal Music Group
 

Room For Improvement

Centreon users seek improved customization, monitoring, UI, documentation, integration, mobile features, auto-remediation, multilingual support, and notifications.
Enhance parent/child logic, dashboard customization, and support while improving interface, permissions, and container monitoring for user satisfaction.
Enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks.
Monitoring and Operations Pilot at Egis S.A.
Reliability is sometimes an issue. Centreon has a developer mode and production mode, but sometimes alerts don't come through in production mode.
Network Engineer at a manufacturing company with 10,001+ employees
While Centreon excels at server-level monitoring, it lacks the ability to track web app availability and latency, unlike Dynatrace, which is efficient in this area.
System Administrator at a manufacturing company with 10,001+ employees
I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface.
IT Infrastructure Engineer at Ethical Trade SErvices Africa
The container monitoring seems to be really behind compared to some bespoke cloud-native monitoring solutions that are designed around Kubernetes, containers, and ephemeral environments.
Sr. Systems Engineer at a financial services firm with 201-500 employees
One thing Dynatrace had that I enjoyed was real-time support chat available to reach someone and get help in real-time.
Observability Engineer at Universal Music Group
 

Setup Cost

Centreon provides an open-source solution for SMEs but has a complex pricing model for enterprises needing premium features.
LogicMonitor provides competitive pricing with good value for features, though cloud licensing and large environments may pose challenges.
Centreon's pricing is not very expensive.
Monitoring and Operations Pilot at Egis S.A.
I experienced no issues with pricing, setup cost, and licensing; it was very transparent, and the licensing model is very clear and easy to understand.
Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees
 

Valuable Features

Centreon offers unlimited monitoring, enhanced visualization, and customizable features for efficient oversight with extensive device compatibility and anomaly detection.
LogicMonitor offers customizable dashboards, robust alerting, and integrations to enhance efficiency, proactive issue detection, and decision-making.
Monitoring is a fundamental pillar of technical support, and Centreon streamlines this process, reducing the need for extensive manual checks.
System Administrator at a manufacturing company with 10,001+ employees
Centreon's real-time monitoring, despite having some manual aspects, supports us in managing our operations effectively.
Monitoring and Operations Pilot at Egis S.A.
Centreon allows us to monitor all of our devices on one platform.
Network Engineer at a manufacturing company with 10,001+ employees
The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.
IT Infrastructure Engineer at Ethical Trade SErvices Africa
Our SLAs and SLOs were averaging about 10 to 15 failed SLAs and SLOs that were over the time allotted to get those resolved, and those are now down to about two to three per week.
Observability Engineer at Universal Music Group
If you need to troubleshoot, or if the Logic Module does not work exactly as needed, you can go in, look at the code, and fork that Logic Module to adjust the Groovy code to do exactly what you need.
Sr. Systems Engineer at a financial services firm with 201-500 employees
 

Categories and Ranking

Centreon
Ranking in Network Monitoring Software
15th
Ranking in IT Infrastructure Monitoring
21st
Ranking in Cloud Monitoring Software
17th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
31
Ranking in other categories
No ranking in other categories
LogicMonitor
Ranking in Network Monitoring Software
13th
Ranking in IT Infrastructure Monitoring
15th
Ranking in Cloud Monitoring Software
14th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
30
Ranking in other categories
Application Performance Monitoring (APM) and Observability (21st), Container Monitoring (6th), AIOps (9th)
 

Mindshare comparison

As of December 2025, in the IT Infrastructure Monitoring category, the mindshare of Centreon is 2.3%, down from 2.9% compared to the previous year. The mindshare of LogicMonitor is 1.9%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
LogicMonitor1.9%
Centreon2.3%
Other95.8%
IT Infrastructure Monitoring
 

Featured Reviews

Sulesh PK - PeerSpot reviewer
Monitoring and Operations Pilot at Egis S.A.
Experience enhanced monitoring with real-time alerts and efficient support
I would like to see automation in the poller features, as currently, the poller is not automated. If we could automate the addition or removal of hosts in the poller, it would improve efficiency. Sometimes, Centreon does not show the status of services as updated, which should be addressed. Additionally, enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks, as Centreon does not currently display issues with HTTP links, requiring manual investigation.
John Knopick - PeerSpot reviewer
Observability Engineer at Universal Music Group
Has reduced false positives and enabled real-time insights during global events
LogicMonitor could improve their support system. One thing Dynatrace had that I enjoyed was real-time support chat available to reach someone and get help in real-time. With LogicMonitor, that is not really an option. We have to set up an email or reach out to support and try to set up an ad hoc call, which cannot be done in real-time when time is the most sensitive issue. That is definitely one area where they could improve. There are not many gaps or anything that LogicMonitor does not already have available. More data sources or more reporting options would be helpful to make sure all bases are covered, no matter what kind of report or data we are looking to pull. Outside of that, there are really not many notes regarding changes to the application itself.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Government
9%
Financial Services Firm
8%
Comms Service Provider
7%
Computer Software Company
12%
Manufacturing Company
11%
Financial Services Firm
10%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise5
Large Enterprise14
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise10
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for Centreon?
Centreon's pricing is not very expensive. Initially, I rated it seven, but corrected to five out of ten.
What needs improvement with Centreon?
I have certain concerns with Centreon, such as being unable to set downtime for multiple devices at once due to the limitation of adding only 50 devices in a single go. Increasing this limit would ...
What is your primary use case for Centreon?
We are using Centreon for monitoring devices, both LAN and WAN devices. There are subsidiaries for my company, so if any devices go down or there are any service alerts, we receive alerts through C...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What do you like most about LogicMonitor?
LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...
What is your experience regarding pricing and costs for LogicMonitor?
I did not have much experience with the pricing, setup cost, and licensing for LogicMonitor. I sat in on some of the business meetings, but my main focus was the technical side of it, getting every...
 

Comparisons

 

Overview

 

Sample Customers

Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.
Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens
Find out what your peers are saying about Centreon vs. LogicMonitor and other solutions. Updated: December 2025.
879,310 professionals have used our research since 2012.